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半島尼爾森灣汽車旅館及服務式公寓的評價

4 out of 5
半島尼爾森灣汽車旅館及服務式公寓
52 Shoal Bay Road, Nelson Bay, NSW

評價

7.6

不錯

10 分評分，優異；949 則評價中有 287 則" "
8 分評分，不錯；949 則評價中有 361 則" "
6 分評分，一般；949 則評價中有 170 則" "
4 分評分，欠佳；949 則評價中有 78 則" "
2 分評分，很差；949 則評價中有 53 則" "

8.0/10 

整潔度

8.2/10 

職員與服務

7.4/10 

設施服務

7.0/10 

住宿狀況

7.2/10 

環保程度

評價

8/10 不錯

Ealine (Hong Kong)

讚好：整潔度、住宿狀況和客房舒適度
A nice hotel
Close to the beach Room is spacious, clean and comfortable.
於 2018 年 8 月住了 1 晚

6/10 一般

ANDREW

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Basic but convenient.
於 2024 年 4 月住了 2 晚
JB 於 2024年4月29日的回應
Hi Andrew,We thank you for your feedback.

6/10 一般

samuel

伴侶同遊
讚好：整潔度、職員與服務和設施服務
The room needed maintenance
於 2024 年 4 月住了 2 晚
JB 於 2024年4月18日的回應
Unfortunately yes, but we are fixing all issues as quickly as we can

8/10 不錯

David

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
hl 於 2024年3月27日的回應
Thank you for the rating

10/10 優異

Anh

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Location was so close to the beach. Wonderful place to stay.
於 2024 年 3 月住了 1 晚
hl 於 2024年3月24日的回應
Thank you for the feedback,We are pleased to hear that you enjoyed your stay with us and we look forward to seeing you again

2/10 很差

Michael

於 2024 年 2 月住了 1 晚
hl 於 2024年3月24日的回應
Thank you for the rating we are sorry that things were not to your liking but it would help us if you could have let us know the issues you had

6/10 一般

Knar

It looked nothing like the photos, and they do need to train their cleaners better.
於 2024 年 2 月住了 2 晚
hl 於 2024年2月19日的回應
Thank you for the feedback,Unfortunately, we have had staffing issues recently, but we are now under new management all issues are being addressed.

2/10 很差

Ege

不滿：整潔度、設施服務和住宿狀況
The property was dated, dusty, dirty and smelly. The tv barely worked. I will never stay here again!
於 2024 年 2 月住了 2 晚
hl 於 2024年2月14日的回應
Thank you for your feedback,Sorry that you had issues with your room. We are now under new management and addressing all the maintenance issues

10/10 優異

Piper

於 2024 年 1 月住了 1 晚
hl 於 2024年2月14日的回應
Thank you for your feedback

2/10 很差

K

不滿：住宿狀況和客房舒適度
Dissatisfied
The hotel was a major disappointment for what we paid and what was advertised
於 2024 年 1 月住了 1 晚
hl 於 2024年2月14日的回應
Thank you for your feedback,Sorry that you had issues with your room. We are now under new management and addressing all the maintenance issues

6/10 一般

Michael

不滿：整潔度
A rather ho-hum experience
Rather standard motel, with good A/C and a large bed. The room wasn’t sufficiently clean as we found a discarded prawn on the floor under the bathroom vanity and there were hairs on the floor and in the bathroom. The sheets had holes in them (although the bed was comfortable) and the room was large and generous, with a big balcony too. No breakfast included, restaurant wasn’t even open in the morning and it felt like we just got milked for the fact it was high season. The level of service and standard of cleanliness while not being directly bad did leave a bit to be desired.
於 2024 年 1 月住了 1 晚
hl 於 2024年2月14日的回應
Thank you for your feedback,Sorry that you had issues with your room. We are now under new management and addressing all the maintenance issues

4/10 欠佳

John

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
We were allocated room 109 which had a faulty detector which constantly made loud clicking noises through the entire day and night which made it impossible to sleep. Air conditioner constantly leaked and had quite clearly been that way for quite sometime as carpet beneath was damp and mouldy. Room smelt as the mouldy when you enter the room. Shower screen surround on shower floor was mouldy and dirty and quite clearly had not been cleaned for ages. One Star rating!!
於 2024 年 1 月住了 2 晚
hl 於 2024年2月14日的回應
Thank you for your feedback,Sorry that you had issues with your room. We are now under new management and addressing all the maintenance issues

6/10 一般

Gudrun

不滿：住宿狀況
Qld trip 2023
This is an old hotel that is reflected in the carpet and furniture. The room we were provided faced out to the pool, but our room had no privacy window netting/curtain. As the window provided the only natural light into the room, we either had to have the curtain open and have people looking into our room or close the curtain and use electrical lighting.
於 2023 年 12 月住了 1 晚
hl 於 2024年2月14日的回應
Thank you for the feedback,We are sorry to hear you had issues. We are under new management and tackling all maintenance issues

6/10 一般

Danny

於 2023 年 12 月住了 2 晚
hl 於 2024年2月14日的回應
Thank you for your feedback

6/10 一般

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
Basic Accommodation
Basic accommodation. Pros: good location and wifi. Cons: Checked behind bed for PowerPoint, very dusty behind and under the bed. Only one bed lamp. Air conditioning was very cold and could not be adjusted. Balcony was very small, just over chair width. Reception was due to close at 6.30 but closed before 6 when we returned before 6 so my wife didn’t have to climb two flights of stairs from the car park. Bar fridge had no shelves in the door and the one shelf in the fridge was cracked. Good location but in need of upgrading. As it was holiday period not much else available. For the price $240 per night it was not good value. Perhaps the apartments are better than the motel rooms. I would check other places next time if visiting Nelson Bay.
於 2024 年 1 月住了 1 晚
hl 於 2024年2月14日的回應
Thank you for the feedback,We are sorry to hear that you had some issues with the room. We are an older motel and unfortunately things have been let go but we are now under new management and are addressing all maintenance issues

10/10 優異

Rose

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent services five stars services
於 2023 年 12 月住了 3 晚
hl 於 2024年2月14日的回應
Thank you for the feedback,We are pleased to hear that you enjoyed your stay with us and we look forward to seeing you again

6/10 一般

Tonella

多人同遊
不滿：整潔度
Property is ok but disappointed with the cleanliness of the bathroom, needs a really good scrub to remove black mould.
於 2024 年 1 月住了 2 晚
hl 於 2024年2月14日的回應
Thank you for your feedback,Unfortunately, due to the humidity, the mould does grow quickly. We are using new housekeepers and will make them aware of this issue.

4/10 欠佳

Diane

讚好：整潔度
不滿：職員與服務和住宿狀況
Cleanliness was good Carpet and facilities in room not so good Room given was very noisy as pool filter kept running all night and balcony was dirty and trees was your view
於 2023 年 12 月住了 2 晚
hl 於 2024年2月14日的回應
Thank you for your feedback

4/10 欠佳

Wendy

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Bed was comfortable but everything else was dirty & lacked maintenance
於 2023 年 12 月住了 3 晚
hl 於 2024年2月14日的回應
Thank you for your feedback

8/10 不錯

peter

於 2023 年 12 月住了 2 晚
hl 於 2024年2月14日的回應
Thank you for your feedback

10/10 優異

Bree

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 3 晚
hl 於 2024年2月14日的回應
Thank you for your feedback

10/10 優異

Sarah

親子同遊
讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 4 晚
hl 於 2024年2月14日的回應
Thank you for your feedback

4/10 欠佳

Pamela

家人同遊
不滿：整潔度、設施服務和住宿狀況
Property was located 4 minutes from Nelson bay city center so was convenient. The room itself smelt musty and was dirty, 2 used towels had been left hanging on the balcony and a large canvas had fallen off the wall and was laying on ground in the corner - not well looked after at all. Staff member was polite, restaurant attached was nice.
於 2023 年 12 月住了 1 晚

10/10 優異

Donna

讚好：整潔度、職員與服務、設施服務和住宿狀況
GREAT STAY
於 2023 年 12 月住了 2 晚

8/10 不錯

Donna

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This property is great & would stay there again. The only issue was they advertised breakfast packages being available to purchase, but when I went to purchase some, they said they were out of stock & waiting on a delivery
於 2023 年 12 月住了 1 晚

8/10 不錯

Megan

讚好：住宿狀況
於 2023 年 11 月住了 1 晚

2/10 很差

Michelle

於 2023 年 11 月住了 2 晚
hl 於 2024年2月14日的回應
Thank you for your feedback

4/10 欠佳

KAREN and PETER

伴侶同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Kudos to the maintenance guy who tried to rectify a number of items for us. The room was very dirty on arrival, the shower screen was off it’s hinges. The floor had not been vacuumed. Windows dirty and couch had massive rips in it. The pool was out of action due to a water leak affecting the ph levels. The restaurant was closed due to new management changes. The motel is on a roundabout and very noisy. The outside lights stayed in till after midnight and the curtains did meet to her the light out. There is a venue across the road snd in a Saturday night the music was very loud till at least midnight. We paid cheap, however this should still get us a clean room with facilities. We couldn’t move room as they said there was no other available. The area is lovely and looked like there were plenty of other options to stay at.
於 2023 年 11 月住了 2 晚

6/10 一般

Elaine

於 2023 年 11 月住了 1 晚

6/10 一般

Leon

不滿：職員與服務和住宿狀況
1
於 2023 年 11 月住了 1 晚

4/10 欠佳

Tobias

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
Not clean at all bathroom was mouldy toothpaste on shower screen from other people all in all whole room was dirty My wife cleaned bathroom because she couldn’t shower it was that bad
於 2023 年 11 月住了 1 晚

8/10 不錯

Suraya Shania

家人同遊
讚好：整潔度、職員與服務和設施服務
Bath products are good quality. Room was nice and spacious. Though some parts of the room need deep cleaning and few things in the room need to be replaced (e.g the bins and curtains). Overall stay was quiet and nice for a quick getaway.

8/10 不錯

Jennifer

於 2023 年 11 月住了 1 晚

10/10 優異

Amanda

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚

6/10 一般

Carsten

伴侶同遊
不滿：整潔度
Unbeatable at the price - however clean sheets would be great. Some upgrade should be done incl WiFi in the room.
於 2023 年 11 月住了 1 晚
PM 於 2023年11月6日的回應
thanks for the feedback your points are noted

6/10 一般

Gowrie

Comfortable
於 2023 年 11 月住了 1 晚
PM 於 2023年11月6日的回應
thanks for the feedback

10/10 優異

Alasdair

讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff, close to town, comfortable and quiet.
於 2023 年 10 月住了 1 晚
pm 於 2023年11月6日的回應
THANKS

10/10 優異

Darren

讚好：整潔度、職員與服務和住宿狀況
Just what I needed at short notice
於 2023 年 10 月住了 1 晚
pm 於 2023年11月6日的回應
appreicated

8/10 不錯

Graham

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
first night tv not working could not change Chanel but they did provide a replacement other than that it was ok
於 2023 年 10 月住了 2 晚
PM 於 2023年10月29日的回應
Dear Graham thanks for your feedback your points are noted and will be addressed today with the engineer.

6/10 一般

Annette

讚好：整潔度和職員與服務
不滿：住宿狀況
Average
Motel needs a refurbishment. It was advertised as a an upscale motel bit we were very disappointed when we got into our room. The furniture needs replacing and the decor is dated. The view was of a brick wall next door. On the plus side, the bathroom has been updated and was pleasant with lots of hot water. The bed was comfy with crisp clean sheets.
View through the window
From the verandah
Bathroom
Tv area
於 2023 年 10 月住了 1 晚
PM 於 2023年10月29日的回應
Dear Annette thanks for your feedback your points are noted and will be addressed.

10/10 優異

Erin

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place to stay, lovely and convenient. We had an awesome time here. Definitely recommend!!
於 2023 年 10 月住了 2 晚
PM 於 2023年10月29日的回應
Dear Erin thanks for Your positive feedback

8/10 不錯

David

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable
Comfortable but horrible hot water pressure
於 2023 年 10 月住了 1 晚
PM 於 2023年10月29日的回應
thanks for taking the time to give us your feedback.

10/10 優異

Karen

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean friendly affordable
於 2023 年 10 月住了 1 晚
PM 於 2023年10月29日的回應
THANK YOU FOR THE POSITIVE FEEEDBACK

8/10 不錯

Ronald

讚好：職員與服務和設施服務
no EV charger
於 2023 年 9 月住了 1 晚
PM 於 2023年10月29日的回應
EV charger in process

4/10 欠佳

Sherree

伴侶同遊
讚好：職員與服務
不滿：整潔度
It is close to the club and front office staff were friendly. The carpet in our room was filthy and there was poo on the sheets! For what the room was it was way overpriced.
於 2023 年 9 月住了 2 晚
PM 於 2023年10月29日的回應
Dear Sherree thank you for taking the time to give us your feedback I have investigated you feedback but hasten to add we couldnt verfiy your comment

8/10 不錯

Duncan

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice quiet location
於 2023 年 9 月住了 1 晚
PM 於 2023年10月29日的回應
thanks for the positive feedback

2/10 很差

Tania

於 2023 年 9 月住了 1 晚
PM 於 2023年10月29日的回應
im sorry you didnt enjoy your stay

6/10 一般

christine

伴侶同遊
讚好：整潔度和職員與服務
Clean comfortable property, marketed as an apartment yet no dinner ware, cutlery toaster or microwave.
於 2023 年 9 月住了 1 晚
PM 於 2023年10月29日的回應
points noted and passed on accordingly.

8/10 不錯

Brian

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
It was quiet but TV service was poor
於 2023 年 9 月住了 2 晚
PM 於 2023年10月29日的回應
thanks for your feedback your point re the TV noted and addressed

6/10 一般

Mazharul

家人同遊, 伴侶同遊
Noisy exhaust fan in the bathroom. Also, no toaster and no microwave provided in the room for convenience of the gutters with family.
於 2023 年 9 月住了 2 晚
PM 於 2023年10月29日的回應
thanks for taking the time to give us your feedback.