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紐華克國際機場假日酒店 (IHG 旗下酒店)的評價

3.5 out of 5
紐華克國際機場假日酒店 (IHG 旗下酒店)
160 Frontage Road, Newark, NJ

評價

7.8

不錯

10 分評分，優異；496 則評價中有 232 則" "
8 分評分，不錯；496 則評價中有 112 則" "
6 分評分，一般；496 則評價中有 56 則" "
4 分評分，欠佳；496 則評價中有 35 則" "
2 分評分，很差；496 則評價中有 61 則" "

8.2/10 

整潔度

8.0/10 

職員與服務

7.6/10 

設施服務

7.8/10 

住宿狀況

7.8/10 

環保程度

評價

8/10 不錯

TZU YUN

不滿：整潔度和職員與服務
Feel bad
Stay 3 night, One of the day the room didn’t clean, special response to the counter but still didn’t clean the room when we come back late from outside. The driver of he shuttle bus bad attitude in the airport
於 2022 年 8 月住了 3 晚
Jie Yang - Front office manager 於 2022年8月27日的回應
Thank you for choosing Holiday Inn Newark Airport. Thank you for the feedback and sorry for the inconvenience. We certainly will address this to our proper department. Hope this won't stop you from staying with us again in the future.

10/10 優異

Jenniffe

讚好：整潔度、職員與服務和住宿狀況
Excellent
於 2024 年 4 月住了 1 晚

6/10 一般

Richard

家人同遊
讚好：職員與服務
Just an average hotel with limited amenities. Comfortable rooms & beds and clean.
於 2024 年 4 月住了 1 晚

10/10 優異

Valnecia

讚好：整潔度、職員與服務、設施服務和住宿狀況
I slept comfortably
於 2024 年 4 月住了 1 晚

8/10 不錯

Michelle M

讚好：整潔度、職員與服務和住宿狀況
I love Holiday Inn Express. This was the first time I stayed at this particular location. Like all of them it was very clean, nice rooms, super comfy beds. This location the staff was very, very nice. My only issue was my bathroom sink in room 809 didn’t drain very well. I was only there for the night so not a huge issue but just washing my face before bed and in the morning it filled up very quickly and then took quite a while to drain. Also the Keurig coffee machine in my room didn’t work. I filled it and put the K cup in. It turned on and the light saying it was brewing turned on but nothing happened. I tried twice. I had to catch the shuttle to the airport so I didn’t have time to figure out what was wrong. Another nice thing was our shuttle driver at 4am saw that the train terminal at the Newark airport had a number of homeless people inside which he felt might be unsafe. Therefore, he decided to drive us directly to our terminals so he could ensure we were all safe. That was nice and very responsible and I really appreciated that he went that extra mile. Overall it was great like they always are. Thank you.
於 2024 年 4 月住了 1 晚

8/10 不錯

kevin

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚

2/10 很差

ALEX (Easton)

不滿：職員與服務
於 2024 年 4 月住了 1 晚
Jie Yang - Front Office Manager 於 2024年4月26日的回應
Thank you for choosing Holiday Inn Newark Airport. We do apologize for any inconvenience during your stay. We do hope you will give us another chance to provide you our best service.

10/10 優異

HAYDEE

讚好：整潔度、職員與服務和住宿狀況
Reception is amazing! Quick answers to questions texted! Very happy with my stay! Clean bed and room
於 2024 年 4 月住了 1 晚
Jie Yang - Front Office Manager 於 2024年4月24日的回應
Thank you for choosing Holiday Inn Newark Airport. And thank you for your feedback. We are so glad that you enjoyed your stay here with us and enjoyed our texting system. We are certainly looking forward to see you again soon.

10/10 優異

Johanne

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Staff at restaurant could be more friendly.
於 2024 年 4 月住了 1 晚
Jie Yang - Front Office Manager 於 2024年4月24日的回應
Thank you for choosing Holiday Inn Newark Airport. We will certainly address your concern with our restaurant management company. And we are looking forward to see you again soon.

2/10 很差

Jasmeet

伴侶同遊
不滿：職員與服務、設施服務和住宿狀況
Water was dripping from my bathroom from the ceiling.
於 2024 年 4 月住了 3 晚
Jie Yang - Front Office Manager. 於 2024年4月21日的回應
Thank you for choosing Holiday Inn Newark Airport. We do apologize for the inconvenience during your stay and certainly will address this issue to our proper department.

4/10 欠佳

Miguel

伴侶同遊
讚好：整潔度和住宿狀況
不滿：職員與服務
The room we got, room 425, and it felt unsafe because the emergency door blocks the way out for the room. The person at the fd who checked us in was rude and really left a lot to desire with his customer service skills. The one person who was absolutely lovely to deal with was the young man who was in the cafeteria in the night shift, I hope he is recognized for his attentiveness.
於 2024 年 4 月住了 1 晚
Jie Yang - Front Office Manager 於 2024年4月21日的回應
Thank you for choosing Holiday Inn Newark Airport. We do apologize for the inconvenience during your stay. We will certainly address all these issues to our proper department to provide better service in the furture.

10/10 優異

Bradford

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Jie Yang - Front Office Manager 於 2024年4月19日的回應
Thank you for choosing Holiday Inn Newark Airprot. We are looking forward to see you again soon.

10/10 優異

Raymond

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Was clean comfortable and i like the service
於 2024 年 4 月住了 1 晚
Jie Yang - Front Office Manager 於 2024年4月19日的回應
Thank you for choosing Holiday Inn Newark Airprot. And thank you for your feedback. We are looking forward to see you again soon.

8/10 不錯

Towanda

讚好：整潔度
於 2024 年 4 月住了 1 晚
Jie Yang - Front Office Manager 於 2024年4月19日的回應
Thank you for choosing Holiday Inn Newark Airprot. We are looking forward to see you again soon.

10/10 優異

Patrick

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Jie Yang - Front Office Manager 於 2024年4月19日的回應
Thank you for choosing Holiday Inn Newark Airprot. We are looking forward to see you again soon.

6/10 一般

Mohamed

家人同遊
不滿：職員與服務
Check in staff was not professional. Area around property is dilapidated. That said, guys option for having to be close to EWR.
於 2024 年 4 月住了 1 晚
Jie Yang - Front Office Manager. 於 2024年4月11日的回應
Thank you for choosing Holiday Inn Newark Airport. And thank you for you feedback. We do apologize for the inconvenience during your stay and we will certainly address the issue with our proper department. Hope you will give us another chance to provide you our best services.

10/10 優異

Lauren

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Such a great affordable option for parking and flying. Very clean. Friendly staff. And good dining on property.
於 2024 年 3 月住了 1 晚
Jie Yang - Front Desk Manager 於 2024年4月11日的回應
Thank you for choosing Holiday Inn Newark Airport. And thank you for your feedback. We are so glad that you enjoyed your stay here with us and certainly looking forward to seeing you again soon.

10/10 優異

Jennifer

讚好：整潔度、職員與服務、設施服務和住宿狀況
Good stay…wings are awesome
於 2024 年 3 月住了 1 晚
Jie Yang - Front Office Manager 於 2024年4月10日的回應
Thank you for choosing Holiday Inn Newark Airport. And thank you for your feedback. We are glad that you enjoyed your stay here with us. We are certainly looking forward to seeing you again.

10/10 優異

??

於 2024 年 4 月住了 1 晚

10/10 優異

Luisana (Easton)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Ari 於 2024年4月9日的回應
Dear LuisanaThank you for taking the time to tell us about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at (973)-589-1000

10/10 優異

Xavia

讚好：整潔度、職員與服務和住宿狀況
Always a great stay
於 2024 年 4 月住了 2 晚
Ari 於 2024年4月9日的回應
Dear Xavia,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again.Thank you for sharing your comments, and if I can be of assistance to you, please contact me directly

2/10 很差

Timothy

商務旅客
不滿：設施服務和住宿狀況
Check in old rooms with odor of smoke
於 2024 年 4 月住了 1 晚
Ari 於 2024年4月9日的回應
Dear Timothy,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at (973)-589-1000

6/10 一般

Sherneika

伴侶同遊, 商務旅客
讚好：整潔度和職員與服務
The room Smell badly the bathroom couldn’t close and the bathroom shower made a pound sound when turn on room 831
於 2024 年 3 月住了 1 晚
Jie Yang - Front Office Manager 於 2024年4月6日的回應
Thank you for choosing Holiday Inn Newark Airport. And thank you for your feedback. We do apologize for the inconvenience during your stay. And we will certainly address the issue to our proper department. Hope you will give us another chance by staying with us to provide you our best service.

10/10 優異

Nataly

於 2024 年 3 月住了 2 晚
Jie Yang - Front Office Manager. 於 2024年4月26日的回應
Thank you for choosing Holiday Inn Newark Airport. And we are looking forward to see you again soon.

10/10 優異

Jasmiah (Elizabeth)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient & affordable
於 2024 年 4 月住了 1 晚
Jie Yang - Front Office Manager. 於 2024年4月4日的回應
Thank you for choosing Holiday Inn Newark Airport. And thank you for your feedback. We are certainly looking forward to seeing you again soon.

10/10 優異

Kaslyn (Snellville)

讚好：整潔度和職員與服務
於 2024 年 3 月住了 2 晚
Jie Yang - Front Office Manager 於 2024年4月4日的回應
Thank you for choosing Holiday Inn Newark Airport. We are looking forward to see you again.

10/10 優異

Alvaro

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice
於 2024 年 3 月住了 2 晚
Jie Yang - Front Office Manager 於 2024年4月3日的回應
Thank you for choosing Holiday Inn Newark Airport. We are certainly looking forward to seeing you again soon.

6/10 一般

Stephan (Enschede )

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Jie Yang - Front Office Manager. 於 2024年4月3日的回應
Thank you for choosing Holiday Inn Newark Airport. We do apologize for any inconvenience during your stay. Hope you will give us another chance by staying with us here.

6/10 一般

George

不滿：整潔度、設施服務和住宿狀況
Substandard compared with other hoildsys i’ve stayed in.
於 2024 年 3 月住了 3 晚
Front Office Manager 於 2024年4月1日的回應
Dear George,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

6/10 一般

Loranny (Reading)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Bad roads
於 2024 年 3 月住了 1 晚
Front Office Manager 於 2024年4月1日的回應
Dear Loranny,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 不錯

Gurpreet Singh

於 2024 年 3 月住了 1 晚
Jie Yang - Front Office Manager 於 2024年4月21日的回應
Thank you for choosing Holiday Inn Newark Airport. We are glad that you enjoyed your stay here with us. We are certainly looking forward to see you again.

10/10 優異

Amoy

讚好：整潔度、設施服務和住宿狀況
Luis was goood has good customer service too❤️
於 2024 年 3 月住了 2 晚
Front Office Manager 於 2024年4月1日的回應
Dear Lauren Mednick,Thank you for taking the time to tell us about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 優異

Rasheema (Roselle)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
I like the convenience of this hotel. Super close to the airport
於 2024 年 3 月住了 1 晚
Ari- Front Off. Manager 於 2024年3月29日的回應
Dear Rasheema,Thank you for taking the time to tell us about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 優異

Cory

讚好：整潔度、職員與服務、設施服務和住宿狀況
Everyone was super cool and friendly. I was able to chill for a week. Caught an Uber to a Knicks game and back easily. Great location and Staff. I will definitely be staying here again.
於 2024 年 2 月住了 4 晚
Ari 於 2024年3月28日的回應
Dear Cory,We are so ecstatic that you, our valued guest, enjoyed Holiday Inn Newark Airport! Thank you for your feedback and we hope to be able to serve you again.

10/10 優異

georgina del carmen

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Camas muy cómodas y transportacion rapida al aereopuerto
於 2024 年 3 月住了 1 晚
Jie Yang - Front Office Manager. 於 2024年3月27日的回應
Thank you for choosing Holiday Inn Newark Airport Airport. And we are looking forward to seeing you again.

10/10 優異

Eameralda

讚好：整潔度、職員與服務和住宿狀況
Rooms were nice and clean
於 2024 年 3 月住了 3 晚
Jie Yang - Front Office Manager. 於 2024年3月27日的回應
Thank you for choosing Holiday Inn Newark Airport Airport. And we are looking forward to seeing you again.

2/10 很差

Calvin

不滿：職員與服務
於 2024 年 3 月住了 2 晚
Jie Yang - Front Office Manager 於 2024年3月27日的回應
Thank you for choosing Holiday Inn Newark Airport Airport. We are so apologize for the inconvenience suring your stay.

2/10 很差

Yousef

伴侶同遊
讚好：住宿狀況
不滿：職員與服務和設施服務
The personal was rude, the services on room Don’t happened one day and the breakfast always was the same.
於 2024 年 3 月住了 3 晚
Front Office Manager 於 2024年3月25日的回應
Dear Yousef,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We will surely address each issue with the proper departments to ensure these are resolved.

8/10 不錯

Francis Cristina

商務旅客
讚好：整潔度、設施服務和住宿狀況
Cleanliness of the rooms and guests area I like the most. Didn’t enjoy the food quality and service at the restaurant. Front desk could be more hospitable, though they are helpful.
於 2024 年 3 月住了 1 晚
Front Office Manager 於 2024年3月23日的回應
Dear Francis,Thank you for taking the time to tell us about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

10/10 優異

Pariyakorn

讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff is very nice and helpful, clean and safe place 👍
於 2024 年 3 月住了 1 晚
Front Office Manager - Ari 於 2024年3月21日的回應
Dear Pariyakorn,Thank you for taking the time to tell us about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

8/10 不錯

MARCUS

讚好：住宿狀況
Good
於 2024 年 3 月住了 4 晚
Jie Yang - Front Office Manager. 於 2024年3月20日的回應
Thank you for choosing Holiday Inn Newark Airport. We are looking forward to seeing you again soon.

10/10 優異

Raven

讚好：職員與服務
於 2024 年 3 月住了 1 晚
Jie Yang - Front Office Manager 於 2024年3月20日的回應
Thank you for choosing Holiday Inn Newark Airport. We are looking forward to seeing you again soon.

10/10 優異

CLEBER

家人同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
Overall was good
於 2024 年 3 月住了 3 晚
Jie Yang - Front Office Manager 於 2024年3月20日的回應
Thank you for choosing Holiday Inn Newark Airport. We are looking forward to seeing you again soon.

10/10 優異

Jennifer

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel!
於 2024 年 3 月住了 1 晚
Front Office Manager 於 2024年3月18日的回應
Dear Jennifer,Thank you for taking the time to tell us about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn!

10/10 優異

Paul

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
I loved everything.
於 2024 年 3 月住了 3 晚
Front Office Manager 於 2024年3月17日的回應
Dear Paul,Thank you for taking the time to tell us about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact us directly at the front desk.

10/10 優異

Gabriele

讚好：整潔度、職員與服務和住宿狀況
It was great
於 2024 年 3 月住了 1 晚
Front Office Manager 於 2024年3月17日的回應
Dear Gabriele,Thank you for taking the time to tell us about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact us directly at the front desk.

10/10 優異

Erin

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall would recommend but there isn’t anything within a safe walking distance, the road isn’t the best and they do charge $20 a night for parking. One other thing to note is there’s no room service but there is a restaurant/lounge in the lobby that has decent food and a 24/7 cafe for other options. Food was clean and comfortable.
於 2024 年 3 月住了 1 晚
Jie Yang - Front Office Manager 於 2024年3月16日的回應
Thank you for choosing Holiday Inn Newark Airport. Thank you for your feedback. We are glad that you enjoyed your stay here. And we are looking forward to see you again.

10/10 優異

Cortez

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Jie Yang - Front Office Manager 於 2024年3月16日的回應
Thank you for choosing Holiday Inn Newark Airport. We are glad that you enjoyed your stay here. And we are looking forward to see you again.

4/10 欠佳

Geneviève

伴侶同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
Bonjour! En raison d’un transit, on a choisi cet hôtel pour la proximité de l’aéroport, afin de prendre du repos. L’hôtel paraît bien et est propre, les employés sont gentils, mais nous avons rencontré des problèmes techniques qui ont gâché notre séjour. 1. Le drain du bain aurait besoin d’un bon nettoyage, car il était bloqué. Quand on prenait une douche, l’eau restait dans le bain et recouvrait tous nos pieds. C’était désagréable. Nous avons très peu et mal dormi pour 2 raisons : 2. Le système d’eau de la cuve de toilette est défectueux et cela faisait en sorte que de l’eau coulait dans la cuve. Toute la nuit, on a entendu « clouk, clouk, clouk ». 3. Vers 22h, alors qu’on était couché, un bruit intense a commencé. Ça semblait venir de la tuyauterie de l’évier de la salle de bain. Le bruit commençait, arrêtait et recommençait. Un fort grondement. Je ne sais pas si l’hôtel effectuait des travaux dans la tuyauterie en pleine nuit, si c’était un problème de canalisation ou autre, mais cela nous a empêché de dormir. Nous avons réservé un hôtel dans le seul but d’aller s’y reposer entre nos 2 vols. On est plutôt repartis épuisés. J’ai parlé de ces problème à notre départ, sans insister, car il était 6 am, le manager ne semblait pas être là et on était pressés on devait prendre la navette de l’aéroport. @Expédia : Je demande un remboursement qui sera conséquent de ces inconvénients. Pouvez-vous me contacter svp? Merci.
Jie Yang - Front Office Manager 於 2024年3月16日的回應
Thank you for choosing Holiday Inn Newark Airport. We do apologize for the inconvenience during your stay and definitly will address all of these to our proper department.

10/10 優異

Dayse De

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I love the hotel , and it's was very quiet and clean
於 2024 年 3 月住了 2 晚
Front Office Manager 於 2024年3月12日的回應
Dear Dayse,Thank you for taking the time to tell us about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We are so glad that you enjoyed your stay here with us. We hope that you will allow us to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly