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紐卡索史提芬森夸特皇冠假日酒店 (IHG 旗下酒店)的評價

4 out of 5
紐卡索史提芬森夸特皇冠假日酒店 (IHG 旗下酒店)
Hawthorne Square, Forth Street, Newcastle-upon-Tyne, England

評價

8.8

優異

10 分評分，優異；1002 則評價中有 604 則" "
8 分評分，不錯；1002 則評價中有 230 則" "
6 分評分，一般；1002 則評價中有 84 則" "
4 分評分，欠佳；1002 則評價中有 52 則" "
2 分評分，很差；1002 則評價中有 32 則" "

9.0/10 

整潔度

8.8/10 

職員與服務

8.8/10 

設施服務

9.0/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

Kar Wah

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good value for money, convenient parking facility
於 2023 年 5 月住了 3 晚
Reservations 於 2023年5月30日的回應
Thank you for the feedback Kar Wah, it is great to see that you enjoyed your visit!

8/10 不錯

BAOWEN

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 2 月住了 1 晚
Joey 於 2023年2月16日的回應
Hi BaowenThank you for the review

6/10 一般

Mei San

於 2019 年 9 月住了 1 晚
Adam L 於 2019年10月5日的回應
Dear Mei San, Thank you for having chosen the Crowne Plaza for your recent stay in Newcastle. I am sorry to see that your stay was not in line with the 10 out of 10 experience we strive to provide here at IHG and Crowne Plaza. If there was anything we could have done to improve, please do let us know. Warm Regards Adam Lambert Guest Relations Manager

10/10 優異

Lydia

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent accommodation and facilities plus highly professional team
於 2024 年 5 月住了 2 晚
Joey 於 2024年5月13日的回應
Thank you for the review

8/10 不錯

Kymberly

家人同遊
讚好：整潔度、設施服務和住宿狀況
Everything was great and Rebecca at the front desk was super helpful! The dining experience was subpar unfortunately.
於 2024 年 5 月住了 1 晚
Reservations 於 2024年5月15日的回應
Thanks for the great feedback Kymberly!

6/10 一般

Priya

不滿：整潔度
於 2024 年 4 月住了 1 晚
Joey 於 2024年4月29日的回應
Thank you for the review

10/10 優異

Andrea

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location a few minutes walk from the station and city centre. Lovely pool and spa.
於 2024 年 4 月住了 4 晚
Joey 於 2024年4月29日的回應
Thank you for the review!

8/10 不錯

jillian

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Joey 於 2024年4月29日的回應
Thank you for the review!

8/10 不錯

marc

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice hotel
於 2024 年 3 月住了 3 晚
Joey 於 2024年4月29日的回應
Thank you for the review!

8/10 不錯

jeremy

於 2024 年 4 月住了 1 晚
Joey 於 2024年5月6日的回應
Thank you for the review!

8/10 不錯

Huw

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff super, food quite overpriced - so many other restaurants around for cheaper, we paid more in hotel for a 3 course fixed menu than 3 courses with wine in Gino D'Campos. Good location 5 mins walk from rail station. Nice shower.
於 2024 年 4 月住了 3 晚
Reservations 於 2024年4月11日的回應
Hi Huw, thank you for the lovely feedback. I have passed on your your feedback regarding the restaurant to out f&b director. Many thanks

10/10 優異

Robert

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great post wedding event stay, staff went above and beyond to sort things for us. Worth noting there’s not a ton of dining options around on Sundays.
於 2024 年 3 月住了 2 晚
Joey 於 2024年3月26日的回應
Thank you for the review

10/10 優異

Alana

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Reservations 於 2024年3月18日的回應
Hi Alana, thanks for the great feedback!

10/10 優異

Helen

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent hotel food lovely and very comfortable rooms
於 2024 年 3 月住了 1 晚
Joey 於 2024年3月18日的回應
Thank you for the review!

8/10 不錯

Mary

家人同遊
We like it because it’s near the railway station.Hotel very good, clean, & staff very helpful
於 2024 年 3 月住了 1 晚
Joey 於 2024年3月12日的回應
Thank you for the review!

10/10 優異

Suman (Greenford)

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 2 月住了 1 晚
Reservations 於 2024年2月26日的回應
It is great to see that you enjoyed your stay Suman

8/10 不錯

WOOSUNG

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 4 晚
Reservations 於 2024年2月26日的回應
Thank you for taking the time to leave a review Woosung

8/10 不錯

FRANCOIS

家人同遊
讚好：整潔度和客房舒適度
於 2024 年 2 月住了 2 晚
Reservations 於 2024年2月26日的回應
Thank you for the review Francois!

2/10 很差

Mohammed

於 2024 年 2 月住了 3 晚
Reservations 於 2024年3月21日的回應
Hi Mohammed, thanks you for leaving a review. I am sorry to see that you were not satisfied following your stay. If you would like to provide any pointers on where we can improve going forwards, please feel free to reach out.

10/10 優異

Joe

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Reservations 於 2024年2月26日的回應
Thanks for the great score Joe

10/10 優異

Jenny

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Relaxing
Was very friendly hotel to stay in and was nice to be remembered by the staff from last time we stayed. Was very busy at the pool but the staff were good enough to ring us when we were able to go in
於 2024 年 2 月住了 1 晚
Reservations 於 2024年2月26日的回應
Thank you for the lovely feedback Jenny!

10/10 優異

Graham

於 2024 年 2 月住了 2 晚
Reservations 於 2024年2月26日的回應
Thank you for the great review Graham

10/10 優異

Juan Manuel

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place to stay in Newcastle
I recently stayed at this hotel with my two children age 7 and 11, and had a wonderful experience. The staff was exceptional - friendly, attentive, and always ready to assist with a smile. The rooms were spotless, well-maintained, and provided a comfortable stay throughout. One of the highlights of my stay was the fantastic spa facilities. The swimming pool was a great way to cool down, especially for children. However, due to its small size, it's advisable to check in advance for availability to avoid disappointment. Despite the many positives, there was one minor downside. The bed sofa provided for children was not very comfortable, which could be improved for a better overall experience. Overall, this hotel offers a great stay with its excellent staff, clean rooms, and fantastic spa facilities. I would recommend it to anyone looking for a relaxing and enjoyable getaway.
於 2024 年 2 月住了 3 晚
Reservations 於 2024年2月26日的回應
Thank you for the wonderful feedback. It is great to see that you had such a positive experience of the team and of the hotel!

8/10 不錯

Deirdre

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely, comfortable and vlean
於 2024 年 2 月住了 2 晚
Reservations 於 2024年2月26日的回應
Thanks for the great feedback Deirdre

2/10 很差

Fay

於 2024 年 2 月住了 1 晚
Reservations 於 2024年2月26日的回應
Thank you for taking the time to leave a review Fay. It is disappointing to see that you did not enjoy your visit. We are always happy to receive feedback on area's which we can improve on.

10/10 優異

Derek

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The staff were friendly & helpful. Room was clean & very comfortable. Well situated near shops, restaurants, pubs & transport.
於 2024 年 2 月住了 4 晚
Reservations 於 2024年2月26日的回應
Thanks for the great feedback Derek, we hope to welcome you back soon!

10/10 優異

S H

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Highly recommended nice quiet stay. Top quality
Great hotel stay. Clean new and quiet. Close to station. Highly recommended.
於 2024 年 2 月住了 2 晚
Reservations 於 2024年2月26日的回應
Thank you for taking the time to leave a great review following your stay!

6/10 一般

Kate

伴侶同遊
讚好：整潔度
Liked: location, convenient for the train station, lots of bars & dining options nearby. Hotel was clean, large bathroom. Disliked: large queue for breakfast, staff were slow to clear tables so even though there were tables free, they were piled with dirty pots awaiting clearing. Pillows in the room were very lumpy, worst 2 nights sleep I’ve ever had in a hotel. Requested some firm ones from housekeeping which took nearly an hour to arrive and were exactly the same. Uncomfortable bed, 2singles pushed together so an uncomfortable join down the middle. Pool was nice but quite small.
於 2024 年 2 月住了 2 晚
Reservations 於 2024年2月26日的回應
Thank you for taking the time to leave a review Kate. It is disappointing to see that you had a few challenges during your stay. We are always happy to receive feedback on area's which we can improve on. Your comments have been passed on to the relevant managers to review and act on going forwards.

6/10 一般

Waleed

於 2024 年 2 月住了 5 晚
Reservations 於 2024年2月26日的回應
Thank you for leaving a review Waleed, we would love to hear how we can improve in the future.

4/10 欠佳

robert

讚好：住宿狀況和客房舒適度
不滿：職員與服務
4 star price without 4 star service
Lack of staff at check in, so long check-in queues. No staff at night for room service, ended up cancelling what we eventually ordered through reception because it was never coming. Just not good enough for a 4 star hotel.
於 2024 年 2 月住了 1 晚
Joey 於 2024年2月13日的回應
Thank you for the review!

6/10 一般

Sadie

讚好：整潔度
不滿：客房舒適度
於 2024 年 2 月住了 1 晚
Joey 於 2024年2月9日的回應
Thank you for the review

10/10 優異

Anthony

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Joey 於 2024年2月9日的回應
Thank you for the review

8/10 不錯

D

多人同遊
讚好：整潔度、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Reservations 於 2024年1月31日的回應
Thank you for the feedback.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay. Will go back
Within 10 mins slow walk to shops. Plenty of bars and cafes in town. 10 mins walk to Quayside. the staff were very friendly and attentive. Nice pool and gym
於 2024 年 1 月住了 2 晚
Reservations 於 2024年1月31日的回應
Thanks you for the great review!

10/10 優異

Junhyun

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Reservations 於 2024年1月31日的回應
Thank you for the wonderful review!

10/10 優異

Geoffrey

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Reservations 於 2024年1月31日的回應
Hi Geoffrey, thanks for the great review!

8/10 不錯

Victoria

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel is in a very convenient location close to the station. Very comfortable rooms, good gym facilities, fantastic breakfast and very friendly staff. The spa facilities can get crowded, so choose your time wisely. Would definitely return to this hotel.
於 2024 年 1 月住了 3 晚
Reservations 於 2024年1月31日的回應
Thank you for taking the time to leave your lovely feedback Victoria, we hope to welcome you back soon!

8/10 不錯

Ciaran

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Reservations 於 2024年1月31日的回應
Thanks for taking the time lo leave a review Ciaran

10/10 優異

Michael

讚好：設施服務
Staff and hotel are simply wonderful
於 2024 年 1 月住了 1 晚
Reservations 於 2024年1月31日的回應
Thanks for the fantastic feedback Michael!

10/10 優異

Michael

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Reservations 於 2024年1月31日的回應
Thanks for the review!

8/10 不錯

Sarah

讚好：整潔度、職員與服務和住宿狀況
Stayed here last month as a Christmas present and our stay was so good. Room was so com and clean. Left my phone charger which never never appeared when I asked staff about it, c
於 2024 年 1 月住了 2 晚
Reservations 於 2024年1月31日的回應
Thanks for the review Sarah, I am sorry to see you're lost property query hasn't been resolved yet.

6/10 一般

Reda

於 2024 年 1 月住了 2 晚
Reservations 於 2024年1月31日的回應
Thank you for taking the time to leave a review. We'd love to hear if you have any feedback to help us improve?

8/10 不錯

White

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 2 晚
Reservations 於 2024年1月31日的回應
Thank you for leaving your feedback.

8/10 不錯

Kenny

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
.
於 2024 年 1 月住了 3 晚
Reservations 於 2024年1月31日的回應
Thanks for taking the time to leave a review

10/10 優異

Tom

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Joey 於 2024年1月8日的回應
Thank you for the review!

10/10 優異

Eileen

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is a fabulous hotel and I am sorry it was only for 1 night. From the initial pre-stay communication to the checkout, it was personal and professional. Special mention to Fiona and Nish on reception for their excellent customer service and to Sally who was in full control of the Executive Lounge on the night of our stay. Sally has a fantastic ability to remember guests names and ran the lounge impeccably. I look forward to a return visit.
於 2024 年 1 月住了 1 晚
Joey 於 2024年1月8日的回應
Thank you for the review!

10/10 優異

Lynsey

Great hotel perfect location!
Loved our stay here! I have stayed before and both times been so happy with our stay. The rooms are great size, the service is fantastic. The Christmas decorations were amazing too!
於 2023 年 12 月住了 2 晚
Joey 於 2024年1月8日的回應
Thank you for the review!

8/10 不錯

Helen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Reservations 於 2024年1月31日的回應
Thanks for the review Helen!

10/10 優異

Suzanne

多人同遊
讚好：整潔度和客房舒適度
Nice hotel
Nice hotel Had a faulty toilet which ran water constantly, was irritating as you could hear it all night.
於 2023 年 12 月住了 1 晚
Joey 於 2024年1月4日的回應
Thank you for the review

10/10 優異

Rachel

於 2023 年 12 月住了 1 晚
Reservations 於 2024年1月31日的回應
Thank you for the wonderful score Rachel!