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新堡戈斯福斯公園假日酒店 (IHG 旗下酒店)的評價

4 out of 5
新堡戈斯福斯公園假日酒店 (IHG 旗下酒店)
Great North Rd, Seaton Burn, Newcastle-upon-Tyne, England

評價

8.8

優異

10 分評分，優異；917 則評價中有 463 則" "
8 分評分，不錯；917 則評價中有 336 則" "
6 分評分，一般；917 則評價中有 81 則" "
4 分評分，欠佳；917 則評價中有 25 則" "
2 分評分，很差；917 則評價中有 12 則" "

9.2/10 

整潔度

9.0/10 

職員與服務

9.0/10 

設施服務

8.6/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Siuki

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
一齊可以
整體而言一齊可以
於 2023 年 12 月住了 3 晚
Hotel team 於 2024年1月16日的回應
Thank you

8/10 不錯

PEI SHUN

讚好：職員與服務和客房舒適度
Hotel team 於 2015年12月12日的回應
Thank you

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Richard

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were very helpful, making sure that i had a downstairs room because of mobility issues (the lift was out of service).
於 2024 年 4 月住了 1 晚
Hotel team 於 2024年4月23日的回應
Thank you Richard for your lovely feedback.We look forward to welcoming you back in the near future.

10/10 優異

Carl

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Hotel team 於 2024年4月20日的回應
Thank you Carl

10/10 優異

Lena

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place, exactly what we needed for our roadside stop on the way from Scotland down to the SE of England. Excellent facilities- a real treat to have a swim and gym after a long drive. Staff were friendly, polite and helpful- I was erroneously charged twice for the stay due to a mix up by Expedia, but this was resolved quickly and efficiently by one of the receptionists at the hotel (also really refreshing in a big international hotel chain to be able to call up and speak to staff at the hotel directly, instead of an international call centre).
於 2024 年 4 月住了 1 晚
Hotel team 於 2024年4月12日的回應
Thank you Lena for your review.We so apologise for the charging of your card twice, but glad that our team were able to resolve this quickly for you.We look forward to you returning in the near future.

10/10 優異

Patrick

讚好：整潔度、職員與服務、設施服務和住宿狀況
For a simple one night stop, the staff was very accommodating. The hotel was very calm which was very appreciated after a long day of travelling
於 2024 年 4 月住了 1 晚
Hotel team 於 2024年4月7日的回應
Thank you Patrick, we look forward to you returning in the near future.

10/10 優異

claire

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent stay, loved everything
於 2024 年 3 月住了 1 晚
Hotel team 於 2024年3月25日的回應
Thank you Claire

6/10 一般

Min

讚好：整潔度、職員與服務和住宿狀況
Good breakfast,swimming pool,but the air con in the room is noisy and bedding is noisy, everytime you turn ,or pull the cover ,it just disturbed other ppl in the same room.
於 2024 年 2 月住了 2 晚
Hotel team 於 2024年2月19日的回應
Thank you for your feedback Min

8/10 不錯

Josh

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Food was a bit average but sow and pool great
於 2024 年 2 月住了 1 晚
Hotel team 於 2024年2月19日的回應
Thank you for your review Josh

10/10 優異

Paul

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Was travelling for work, nice relaxed environment, will definitely stay again when in the area.
於 2024 年 1 月住了 5 晚
Hotel team 於 2024年1月30日的回應
Fantastic to hear thank you Paul.We look forward to welcoming you back in the near future.

8/10 不錯

Steven

讚好：整潔度和職員與服務
於 2024 年 1 月住了 1 晚
Hotel team 於 2024年1月22日的回應
Thank you Steven for you rating

10/10 優異

CRAIG

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Hotel team 於 2024年1月19日的回應
Thank you Craig

10/10 優異

Ronald

於 2024 年 1 月住了 1 晚
Hotel team 於 2024年1月16日的回應
thank you Ronald

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
A pretty good stay.
We had a lovely stay - really enjoyed the pool although found the air very cold in the swimming pool. Restaurant staff were great - reception staff quite frosty. Generally the room was great. No mirror by a chair so had to dry my hair on the floor which is annoying. Only one robe and one kit Kat for a premium double room was odd. But things were sorted when we asked.
於 2023 年 12 月住了 3 晚
Hotel team 於 2024年1月16日的回應
Thank you for your feedback, we have passed this on to our relevant managers

8/10 不錯

Muhammad

於 2023 年 12 月住了 2 晚
Hotel team 於 2024年1月16日的回應
Thank you Muhammad

10/10 優異

Rob

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Hotel team 於 2024年1月8日的回應
Thank you

10/10 優異

Jordan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay
於 2023 年 9 月住了 1 晚
Hotel team 於 2023年12月10日的回應
Thank you Jordan

8/10 不錯

Prashant

家人同遊
讚好：整潔度、職員與服務和住宿狀況
overall good experience
於 2023 年 12 月住了 1 晚
Hotel team 於 2023年12月8日的回應
Thank you Prashant

4/10 欠佳

Gary

於 2023 年 11 月住了 2 晚
Hotel team 於 2023年12月5日的回應
We are sorry to learn this Gary

10/10 優異

Nicola

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Hotel team 於 2023年12月5日的回應
Fantastic thank you Nicola

10/10 優異

Lee

於 2023 年 11 月住了 2 晚
Hotel team 於 2023年12月5日的回應
Thank you Lee

10/10 優異

Samantha

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location for travelling and visiting family - Very friendly and polite staff and the hotel was immaculately clean - no problems at all
於 2023 年 11 月住了 1 晚
Hotel team 於 2023年12月2日的回應
Fantastic thank you Samantha

8/10 不錯

Mathias

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
our go to place when in the area, although over the years you can tell that the standard has dropped.
於 2023 年 11 月住了 2 晚
Hotel team 於 2023年11月28日的回應
We are sorry to learn this Mathias, we do hope that you brought this to the attention of our guest relations team whilst staying with us.

8/10 不錯

Neil

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fantastic hotel and highly recommend, with very freindly helpful staff fom checking to checking out. Hotel and room whete immaculately clean and we enjoyed a evening meal which was ok. Only downside its a bit far out from civilisation and limited public transport you have to rely on taxis and outways saving on hotel if you are wantung city center activities.
於 2023 年 11 月住了 1 晚
Hotel team 於 2023年11月28日的回應
Thank you Neil for your feedback.We do hope that you will return in the near future

8/10 不錯

Margaret

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location, friendly welcome and clean, modern room. Only disappointment was the breakfast. We paid in advance and were looking forward to a full breakfast. Very busy (hotel must have known they had a bus trip and many other guests) No room in restaurant, so we were asked if we would take a table at reception/bar. Teas, toast and breakfast were cold by the time we’d taken them from restaurant to our table. No salt or pepper, so again, had to walk to kitchen to get these. Cold area to sit - every time the front door opened, a blast of cold air hit us. Kitchen didn’t seem to cope - no fried eggs for approx 20 mins. We would stay here again, but are definitely disappointed that we paid so much for an inferior breakfast.
於 2023 年 11 月住了 1 晚
Hotel team 於 2023年11月28日的回應
Thank you Margaret for your feedback.We are sorry to learn of your breakfast experience with us. Due to staff illness the team were short staffed on that day and we do apologise for this.

10/10 優異

David

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good location, well appointed rooms at a good price.
於 2023 年 11 月住了 1 晚
Hotel team 於 2023年11月19日的回應
Great to hear David, thank you

10/10 優異

Adrian

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very good hotel just outside Newcastle town centre ,great to have the pool and jacuzzi to use included in the price
於 2023 年 11 月住了 1 晚
Hotel team 於 2023年11月19日的回應
Thank yo Adrian, we look forward to you r returning in the near future.

10/10 優異

simon

於 2023 年 10 月住了 1 晚
Hotel team 於 2023年11月3日的回應
Thank you Simon

10/10 優異

nanette

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is the best HI we've ever stayed in! It was recommended by friends that live in the area. They picked us up and brought us back each day so we didn't need local transportation. There's not much within walking distance that I noticed. The location was convenient to get to major motorways for sightseeing. Will stay here again when we return to visit our friends.
Hotel team 於 2023年11月3日的回應
Fantastic nanette, we are thrilled that you enjoyed your stay with us.We look forward to you returning

10/10 優異

Donna

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Clean, quiet and comfortable
Very nice hotel, easy to get to, plenty of parking, comfortable beds, room was a good size, the hotel was quiet, friendly staff and nice food. Great!
於 2023 年 10 月住了 1 晚
Hotel team 於 2023年10月31日的回應
Thank you Donna, we look forward to you returning in the near future.

10/10 優異

Claire

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great value property with easy access to A1. The pool, hot tub, sauna and steam room were fabulous. The staff were super friendly and helpful. The whole hotel was clean and modern. Highly recommend if you have a car as it is much better value than hotels in the city or with Metro access.
於 2023 年 10 月住了 3 晚
Hotel team 於 2023年10月23日的回應
Thank you Claire for your glowing review.Was a pleasure having you stay with us and we look forward to you returning in the near future.

8/10 不錯

J

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Hotel team 於 2023年10月20日的回應
Thank you J

8/10 不錯

James

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
One of our party is coeliac and Sarah in the restaurant could not have been more helpful in organising gluten free food for them
於 2023 年 10 月住了 2 晚
Hotel team 於 2023年10月16日的回應
Wow thank you so much for this feedback.Sarah is our little diamond she strives to exceed our guests expectations. She is delighted with her special mention, thank you

10/10 優異

Craig (Sowerby Bridge)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fantastic property, staff very friendly, good choice of breakfast and what was great for us was there were at least 10 EV chargers.
於 2023 年 10 月住了 2 晚
Hotel team 於 2023年10月15日的回應
great to hear Craig thank you for your feedback and we look forward to you returning in the near future.

10/10 優異

NORMAN

伴侶同遊
Staff so friendly.Facilities were great.Used the swimming pool and had a great massage from Chloe.Has to be the best Holiday Inn my wife and I have stayed in.
於 2023 年 10 月住了 3 晚
Hotel team 於 2023年10月14日的回應
Fantastic to hear Norman, we look forward to welcoming you back in the near future

10/10 優異

Alison

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A great stay
We had a short stay because we had an early flight but for the 7 hours we were there we found the hotel very comfortable and the staff extremely helpful snd friendly.
於 2023 年 10 月住了 1 晚
Hotel team 於 2023年10月31日的回應
Thank you for your glowing review

10/10 優異

john

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Hotel team 於 2023年10月9日的回應
Thank you John

10/10 優異

Fiona

於 2023 年 9 月住了 1 晚
Hotel team 於 2023年10月2日的回應
Thank you Fiona

10/10 優異

Christopher (LETCHWORTH GARDEN CITY)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very much enjoyed my stay at the Holiday Inn (Gosforth Park) and made use of the spa and swimming pool available at the hotel. The food was excellent and all the staff very friendly. Will be staying again!
於 2023 年 9 月住了 5 晚
Hotel team 於 2023年10月1日的回應
Fantastic thank you Christopher.We look forward to welcoming you back

8/10 不錯

David

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good weekend with a couple of small issues
Hotel was clean, comfortable and modern with courteous, helpful staff Although not used , also had pool and spa facilities. Food was good and service was quick and efficient. Rooms were comfortable and had good facilities/ amenities included. Would have been 5 star rating but had one or two small issues which dropped rating to a 4. These were : Room : Position of tea/coffee tray was not near a power socket. Room lighting a bit gloomy with no ceiling lights only walls and lamps. Check- in: £50 charge at check- in is not something I am a fan off as the money is still not back in my account some 54-60 hours after check- out , while all other charges paid by card while there have been debited through my account.
於 2023 年 9 月住了 2 晚
Hotel team 於 2023年9月26日的回應
Thank you for your feedback David, these have passed onto the relevant managers to review with their team members

10/10 優異

J

於 2023 年 9 月住了 1 晚
Hotel team 於 2023年9月26日的回應
Thank you J

10/10 優異

Emma

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Hotel team 於 2023年9月16日的回應
Thank you Emma

10/10 優異

Janine

讚好：整潔度、職員與服務和住宿狀況
An excellent hotel within easy reach of main roads, although road noise isn’t obvious once you’re inside. Staff are extremely helpful and friendly and everything was spotlessly clean. Would recommend, and would definitely stay again.
於 2023 年 9 月住了 3 晚
Hotel team 於 2023年9月11日的回應
Fantastic to hear Janine, we look forward to you returning

10/10 優異

Gavin

於 2023 年 9 月住了 1 晚
Hotel team 於 2023年9月11日的回應
Thank you Gavin

10/10 優異

Nikki

於 2023 年 9 月住了 1 晚
Hotel team 於 2023年9月6日的回應
Thank you Niki

10/10 優異

Tania

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚
Hotel team 於 2023年9月4日的回應
Thank you Tania

4/10 欠佳

Lee

讚好：住宿狀況
不滿：整潔度
Double Not King Size Beds
Booked a room with king size bed paid £92 with no breakfast to be put in a double bed which was not what I paid for and when I asked about this nothing was done about it which was very disappointing
於 2023 年 8 月住了 1 晚
Hotel team 於 2023年9月4日的回應
We are sorry to hear this Lee, I have passed your comments onto the Front desk manager to review with her team.

10/10 優異

Hayley

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fabulous stay
We had a brilliant stay at the Holiday Inn Gosforth Park. Swimming pool was a particular highlight for the kids. Hotel was modern and clean and the staff were fantastic. Would definitely stay again
於 2023 年 8 月住了 2 晚
Hotel team 於 2023年9月4日的回應
Fantastic to hear Hayley, thank you.We look forward to you returning in the near future.

8/10 不錯

Joanne

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely
The hotel was beautiful, extremely clean, lovely staff. The only downside was I like a little fridge in my room which I thought there was. Also the shower was not very powerful.
於 2023 年 8 月住了 1 晚
Hotel team 於 2023年9月11日的回應
Thank you Joanne.We do have mini coolers in our feature and executive rooms for the next time you are looking to stay with us.