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皇家車站酒店的評價

3 out of 5
皇家車站酒店
Neville Street, Newcastle-upon-Tyne, England

評價

8.2

很好

10 分評分，優異；1267 則評價中有 542 則" "
8 分評分，不錯；1267 則評價中有 412 則" "
6 分評分，一般；1267 則評價中有 176 則" "
4 分評分，欠佳；1267 則評價中有 81 則" "
2 分評分，很差；1267 則評價中有 56 則" "

8.4/10 

整潔度

8.6/10 

職員與服務

8.0/10 

設施服務

7.6/10 

住宿狀況

7.6/10 

環保程度

評價

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 8 晚
Christine 於 2023年9月12日的回應
ThanksBest WishesChristine

6/10 一般

CHI KEUNG

於 2022 年 12 月住了 1 晚
Christine 於 2022年12月22日的回應
Thanks!Best WishesChristine

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 11 月住了 1 晚
Christine 於 2021年11月21日的回應
Thank you Best Wishes Christine

6/10 一般

James (Swadlincote)

家人同遊
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
This is a very tired hotel and the room was boiling hot (even with the window open in April). The bed was also very uncomfortable.
於 2024 年 4 月住了 1 晚
Christine 於 2024年4月28日的回應
Dear James,Thank you for taking the time to leave your feedback following your recent stay. I have passed over your comments.RegardsChristine

8/10 不錯

Enda

家人同遊
讚好：整潔度和職員與服務
Central location and staff very helpful. Building and facilities a bit dated.
於 2024 年 4 月住了 1 晚
Christine 於 2024年4月22日的回應
Dear Enda,Thank you for taking the time to leave your feedback following your recent stay.RegardsChristine

10/10 優異

Paul

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Christine 於 2024年4月21日的回應
Thanks Paul!Best WishesChristine

6/10 一般

David

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Christine 於 2024年4月20日的回應
Thanks David.Best WishesChristine

10/10 優異

Christine

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Overall a great stay and upgraded to an additional hour before check out which meant plenty time to use the facilities
於 2024 年 4 月住了 1 晚
Christine 於 2024年4月19日的回應
Dear Christine,Thank you for taking the time to leave your feedback following your recent stay.We are pleased that you enjoyed your time with us.Best WishesChristine

10/10 優異

Kristina

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel next to the railway and handy for shops in the city...
於 2024 年 4 月住了 1 晚
Christine 於 2024年4月15日的回應
Thank you Kristina for your lovely feedback!We are pleased that you enjoyed your time with us and we do hope to welcome you back again soon.Best WishesChristine

10/10 優異

Deborah

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Perfect location, staff lovely.. room looked a little tired and in some need of TLC, but definitely good if you need a room in the city centre for a night or 2
於 2024 年 4 月住了 1 晚
Christine 於 2024年4月15日的回應
Dear Deborah,Thank you for taking the time to leave your feedback.We are pleased that you enjoyed our great city centre location.Best WishesChristine

8/10 不錯

John

讚好：職員與服務和住宿狀況
Pretty much " run of the mill ". My stay was brief so difficult to be overly enthusiastic.
於 2024 年 4 月住了 1 晚
Christine 於 2024年4月15日的回應
Thank you John.Best WishesChristine

8/10 不錯

Pam

商務旅客
讚好：整潔度、職員與服務和設施服務
Very handy being next to the station. Everywhere was very clean,and the staff were polite and friendly. Only niggle was the bedroom window was banging all night., but would definitely stay here again.
於 2024 年 4 月住了 1 晚
Christine 於 2024年4月15日的回應
Thank you Pam for taking the time to leave your feedback following your recent stay. We are pleased that you had a pleasant stay with us and enjoyed our great city centre location. We do hope to welcome you back again soon.Best WishesChristine

10/10 優異

Michael

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great room, polite staff, no complaints at all
於 2024 年 4 月住了 2 晚
Christine 於 2024年4月12日的回應
Thank you Michael for your lovely feedback!We do hope to welcome you back again soon!Best WishesChristine

8/10 不錯

Janine

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good pool could do with some seats around it.
於 2024 年 4 月住了 1 晚
Christine 於 2024年4月12日的回應
Thank you Janine for your feedback.RegardsChristine

10/10 優異

Janette

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Close to station
於 2024 年 4 月住了 1 晚
Christine 於 2024年4月15日的回應
Dear Janette.Thank you for your feedback.Best WishesChristine

2/10 很差

patricia

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Would not stay here again .. so dated dusty, gathered all round door frame, food in window sills .. bare wire that insulated tape come away from, TV constantly dropping out as no signal .. polite staff accommodated room change but still not great ..
於 2024 年 4 月住了 2 晚
Christine 於 2024年4月12日的回應
Dear Patricia,Thank you for taking the time to leave your feedback following your recent stay. I am sorry to hear that you had some issues within your room. Had you let us know we could have looked into moving you rooms straight away.Once again thank you for your comments I have passed them over for you.Best WishesChristine

6/10 一般

Mark

家人同遊
讚好：整潔度、職員與服務和設施服務
Ok for a 3 star hotel, quite noisy all night even during a mid week stay, no bottked water provided in the rooms
於 2024 年 4 月住了 1 晚
Christine 於 2024年4月9日的回應
Dear Mark,Thank you for taking the time to leave your feedback following your recent stay.RegardsChristine

10/10 優異

George

家人同遊
Me and my son had a lovely stay at the royal station hotel staff very friendly and courteous from the check in including the cleaning ladies and bar staff easy to approach and very helpful,our rooms with comfortable and very clean ,we would gladly stay again in the future.
於 2024 年 4 月住了 2 晚
Christine 於 2024年4月6日的回應
Dear George,Thank you for taking the time to leave your feedback following your recent stay. We are so pleased to hear that you and your son enjoyed your time with us and we do hope to see you both again very soon.Best WishesChristine

6/10 一般

Graham

家人同遊
讚好：職員與服務和設施服務
My brother and I (in our mid sixties ) are fine with old hotels). Drunk guests sleeping outside their doorways because their mates met someone was outside my brothers comfort zone. Friendly drinks though.
於 2024 年 3 月住了 3 晚
Christine 於 2024年4月1日的回應
Dear Graham.Thank you for taking the time to leave your feedback following your recent stay. Having checked the duty managers report I can see that a guest did fall asleep outside of a room but was woken and put in his room by staff. I am sorry that this disturbed you. Our night team do constant security walks throughout the night. Once again thank you for your comments.RegardsChristine

8/10 不錯

Mendy

讚好：職員與服務
於 2024 年 3 月住了 1 晚
Christine 於 2024年4月1日的回應
Thanks Mendy.Best WishesChristine

10/10 優異

Marguerite

於 2024 年 3 月住了 3 晚
Christine 於 2024年4月20日的回應
ThanksBest WishesChristine

2/10 很差

lynsey

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
place so run down , i got no sleep what so ever and had bites over my body from the bed
於 2024 年 3 月住了 2 晚
Christine 於 2024年3月30日的回應
Dear Lynsey,Thank you for taking the time to leave your feedback following your recent stay. If you wish to discuss your comments further and in more detail then please do not hesitate to contact the hotel direct.Best WishesChristine

10/10 優異

Susan

伴侶同遊
讚好：整潔度和職員與服務
Large rooms in city centre. Staff lovely. Lots of choices at breakfast.
於 2024 年 3 月住了 1 晚
Christine 於 2024年3月29日的回應
Thank you Susan for taking the time to leave your lovely feedback following your recent stay. We are pleased that you enjoyed your time with us and do hope to welcome you back again in the near future.Best WishesChristine

2/10 很差

lynsey

家人同遊
不滿：整潔度、職員與服務和住宿狀況
bed awful didn’t sleep at all , facility’s are filthy , building very run down
於 2024 年 3 月住了 1 晚
Christine 於 2024年3月29日的回應
Dear Lynsey,Thank you for taking the time to leave your feedback following your recent stay. I am very sorry to hear that you had an uncomfortable night. I have passed over you comments and again sincerest apologies.Kindest RegardsChristine

10/10 優異

Clodagh

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Christine 於 2024年3月30日的回應
Thanks Clodagh!Best WishesChristine

8/10 不錯

Phill

讚好：整潔度、職員與服務和住宿狀況
Perfect location, I would have liked to have drinking water provided. The receptionist refused initially to tell me that a colleague was waiting in the reception.
於 2024 年 3 月住了 2 晚
Christine 於 2024年3月29日的回應
Dear Phil,Thank you for taking the time to leave your feedback following your recent stay. We are pleased that you enjoyed our great city centre location. We do hope to welcome you back again in the near future.Best WishesChristine

10/10 優異

Jennifer

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
On arrival the reception staff were extremely helpful. Throughout my stay the reception staff we met were polite and friendly. The room was clean with the usual facilities available. The wardrobe although small was adequate for my needs. Lots of steps snd stairs so maybe access not as helpful for those with walking difficulties.
於 2024 年 3 月住了 1 晚
Christine 於 2024年3月29日的回應
Dear Jennifer,Thank you for taking the time to leave your feedback following your recent stay. We are so pleased that you found our staff friendly and polite. We do pride ourselves on this so always lovely to hear from our guests. Next time that you plan to stay if you request a room on the flat that may be a little better for you.Once again thank you for your comments and we do hope to see you again very soon.Best WishesChristine

8/10 不錯

neil

讚好：整潔度、職員與服務和設施服務
this hotel is central in walking distance of most of the city's amenities'
於 2024 年 3 月住了 1 晚
Christine 於 2024年3月29日的回應
Dear Neil.Thank you for taking the time to leave your feedback following your recent stay. We are pleased that you had a pleasant stay with us and enjoyed our great city centre location. We do hope to welcome you back again in the near future,Best WishesChristine

8/10 不錯

Daniel (Stowmarket)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property has a very impressive entrance and reception area. Good breakfast. Rooms are comfortable enough. Great location. Train noise is expected.
於 2024 年 3 月住了 2 晚
Christine 於 2024年3月25日的回應
Dear Daniel.Thank you for taking the time to leave your feedback following your recent stay. We are so pleased that you enjoyed your time with us and had a comfortable stay. We do hope to welcome you back again in the near future.Best WishesChristine

8/10 不錯

David

讚好：整潔度、職員與服務和住宿狀況
Good hotel next to the train station didnt use the pool or gym , breakfast is a bit steep £15 its ok , id go to wetherspoons next time
於 2024 年 3 月住了 2 晚
Christine 於 2024年3月25日的回應
Dear David,Thank you for taking the time to leave your feedback following your recent stay. We are pleased that you enjoyed our great city centre and that you had chance to use our leisure facilities. We do hope to welcome you back again in the near future.Best WishesChristine

8/10 不錯

Chris

The close proximity to the station is perfect. Staff were very helpful and friendly. It is looking rather dated
於 2024 年 3 月住了 1 晚
Christine 於 2024年3月25日的回應
Dear Chris,Thank you for taking the time to leave your lovely feedback following your recent stay.RegardsChristine

8/10 不錯

Paul

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Christine 於 2024年3月25日的回應
Thanks PaulBest WishesChristine

10/10 優異

Rita

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything
於 2024 年 3 月住了 2 晚
Christine 於 2024年3月24日的回應
Thank you Rita!Best WishesChristine

10/10 優異

Scott

讚好：整潔度、職員與服務和住宿狀況
Absolutely great
於 2024 年 2 月住了 1 晚
Christine 於 2024年3月24日的回應
Thank you Scott!Hope to see you again soon.Best WishesChristine

10/10 優異

Malcolm

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We loved the elegance of the surroundings at the Royal Station Hotel. The bed was comfortable & the bathroom was spotless. The food was first-rate & afternoon tea was fabulous. TV only gave 2 channels & the picture broke up frequently.
於 2024 年 3 月住了 3 晚
Christine 於 2024年4月12日的回應
Dear Malcolm.Thank you for taking the time to leave your feedback following your recent stay. We are so pleased that you had a comfortable stay with us and that you enjoyed your meals served in our Empire restaurant. I am however sorry that you had an issue with your television. Had you let us know we could have looked at it for you or moved you rooms. Once again thank you for your comments.Best WishesChristine.

10/10 優異

Leyland

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved using the leisure centre
於 2024 年 3 月住了 1 晚
Christine 於 2024年3月23日的回應
Thank you Leyland. We are so pleased that you had time to make use of our leisure facilities and do hope to welcome you back again soon.Best WishesChristine

8/10 不錯

Charles

讚好：整潔度、職員與服務和設施服務
Very central. Lovely old property.
於 2024 年 3 月住了 1 晚
Christine 於 2024年3月23日的回應
Thank you Charles for your lovely feedback!Best WishesChristine

8/10 不錯

Paul

讚好：整潔度和職員與服務
In need of an upgrade, very dated
於 2024 年 3 月住了 1 晚
Christine 於 2024年3月22日的回應
Thank you Paul for your feedback.Best WishesChristine

8/10 不錯

Rob

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely entrance with good bar area. Rooms good for the age of this property, some modernisation would improve. Pulling two beds together to make a king size bed isn’t really ideal but I guess this is for adaptability usage of the room.
於 2024 年 3 月住了 2 晚
Christine 於 2024年4月12日的回應
Dear Rob.Thank you for taking the time to leave your feedback following your recent stay.RegardsChristine

8/10 不錯

mrs

伴侶同遊
讚好：整潔度
Local, easy access to all amenities,everything on your doorstep
於 2024 年 3 月住了 3 晚
Christine 於 2024年3月12日的回應
Thank you for you lovely feedback!We do hope to see you again very soon.Best WishesChristine

8/10 不錯

Pamela

讚好：整潔度、職員與服務、設施服務和住宿狀況
I really liked the room ,it was clean & comfortable ,bathroom had shower & a bath ,which i enjoyed a soak ,very clean. Bed was comfy need better pillows, but apart from that . I would definitely recommend & stay there again . Its a lovely old Hotel with some lovely old features
於 2024 年 3 月住了 1 晚

8/10 不錯

Martin

於 2024 年 3 月住了 1 晚
Christine 於 2024年3月24日的回應
Thanks MartinBest WishesChristine

2/10 很差

Romaine

讚好：整潔度
不滿：住宿狀況
The heating in the room did not work. When I reported it,they said they didn’t know about it. They said they would send someone to look at it and also bring a portable heater. No one arrived. After 30 minutes I rang reception. No one answered the phone. I went to reception and they said they were too busy to answer the phone. I then stayed in reception until some came with me to my room. He couldn’t get the heating to work so had to use the portable heater. I made a reservation for dinner when I checked in. When I went to the restaurant, I Was ignored. I then went to the bar and enquired. No reservation had been made for me. However they found me a table. It is unacceptable that rooms are rented with working heaters. I have now got a cold resulting from being so cold. They should have switched me to another room that had heating that worked. On the plus side the breakfast was excellent, the reception staff were friendly but obviously not efficient( ie not answering the phone)
於 2024 年 3 月住了 1 晚
Christine 於 2024年3月8日的回應
Dear Romaine,Thank you for taking the time to leave your feedback following your recent stay. I am very sorry that you had some issue with your heating in your room and sorry that you were unable to get through to reception. I have passed over your comments to the relevant managers to look into your points raised. Once again sincerest apologies. If you would like to discuss this matter further then please do not hesitate to contact the hotel directly.RegardsChristine

10/10 優異

Michael

讚好：整潔度、職員與服務、設施服務和住宿狀況
Superb location
於 2024 年 2 月住了 1 晚
Christine 於 2024年3月2日的回應
Thanks Michael.Best WishesChristine

8/10 不錯

Richard

商務旅客
讚好：整潔度、職員與服務和設施服務
The Station Hotel lobby has a real feeling of grandeur, and although it fades in places, the hotel is good value with a bit of history. I have stayed a few times, and the only negative I might note was that the quality of rooms seems quite variable, and difficult to predict from the booking. The pool was fine, and the breakfast mega tasty!
於 2024 年 2 月住了 2 晚
Christine 於 2024年2月27日的回應
Thank you Richard for taking the time to leave your feedback following your recent stay.RegardsChristine

10/10 優異

Okan

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Nice old hotel w great lights at lobby
於 2024 年 2 月住了 1 晚
Christine 於 2024年2月27日的回應
Thank you Okan for your feedback!Best WishesChristine

8/10 不錯

Lesley

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Had a one night stay,easy check in with friendly staff twin room very comfortable
於 2024 年 2 月住了 1 晚
Christine 於 2024年2月27日的回應
Dear Lesley,Thank you for taking the time to leave your feedback following your recent stay. We are pleased to hear that you had a comfortable stay with us and do hope to welcome you back again in the near future.Best WishesChristine

8/10 不錯

Gary

讚好：整潔度和職員與服務
Overall, it was as expected. Good location.
於 2024 年 2 月住了 1 晚
Christine 於 2024年2月27日的回應
Thank you Gary for taking the time to leave your feedback following your recent stay.RegardsChristine

8/10 不錯

Esther

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very polite,helpful staff at desk.Absolutely beautiful albeit dated hotel which was one of the reasons we chose to stay here.Wonderfully convenient as next door to station.
於 2024 年 2 月住了 1 晚
Christine 於 2024年2月20日的回應
Dear Esther,Thank you for taking the time to leave your feedback following your recent stay. We are pleased that you enjoyed your time with us and also our great city centre location. We do hope to welcome you back again in the near future.Best WishesChristine

6/10 一般

Katie

於 2024 年 2 月住了 1 晚
Christine 於 2024年3月22日的回應
Thanks.Best WishesChristine