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洛克貝斯特韋斯特頂級精選酒店的評價

4 out of 5
洛克貝斯特韋斯特頂級精選酒店
Roker Terrace, Sunderland, England

評價

8.2

很好

10 分評分，優異；650 則評價中有 270 則" "
8 分評分，不錯；650 則評價中有 232 則" "
6 分評分，一般；650 則評價中有 93 則" "
4 分評分，欠佳；650 則評價中有 36 則" "
2 分評分，很差；650 則評價中有 19 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

8.0/10 

設施服務

8.2/10 

住宿狀況

8.2/10 

環保程度

評價

8/10 不錯

Hanpeng

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
值得来住的酒店
这个酒店距离桑德兰火车站有些距离，大约4公里，不过就在海边的海滨大道边上，距离玻璃中心很近。住的时候是周六，宾馆的酒吧里的人很多。总体来说， 不错的酒店。
於 2018 年 10 月住了 1 晚

8/10 不錯

Unilj (Taipei, Taiwan)

讚好：整潔度和職員與服務
飯店人員親切
飯店人員親切且會主動上前關心，房型老舊但乾淨，唯動線上一些客房無法用電梯到達，若有大件行李較不方便（需搬上搬下）

10/10 優異

Pauline

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff were very helpful
於 2024 年 5 月住了 1 晚

8/10 不錯

Donald

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location across the street was the North Sea with pier and lighthouse.
於 2024 年 4 月住了 1 晚

8/10 不錯

Chris

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Really enjoyed ourselves the staff where amazing and the food was fantastic, highly recommended the fish and chip friday for 2 only thing that put us off was the long walk to the basement hotel rooms which you also hear the pipework in use when others are using water, apart from that the room itself was fantastic with nice amenities but for the price we paid could have been slightly better, thank you for the loverly stay we cant wait to return
於 2024 年 4 月住了 1 晚

10/10 優異

Stephen

於 2024 年 3 月住了 7 晚

8/10 不錯

Will

於 2024 年 3 月住了 1 晚

10/10 優異

Stefan

Great breakfast friendly staff. Room had a magnificent ses view
於 2024 年 2 月住了 3 晚
Front Office Manager 於 2024年3月6日的回應
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Pleasant stay
Pleasant stay with my son. Quiet and with multiple food options. Not far from town with free parking. Rooms with a bit of character. Italian restaurant next door dealt with or allergies well.
於 2024 年 2 月住了 3 晚
Front Office Manager 於 2024年3月6日的回應
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

10/10 優異

John

於 2024 年 2 月住了 1 晚
Front Office Manager 於 2024年3月6日的回應
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

10/10 優異

Gary

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The outside doesn't do the inside justice. lovely hotel, great bar, will visit again.
於 2024 年 2 月住了 1 晚
Front Office Manager 於 2024年3月6日的回應
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

10/10 優異

D

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Overnight
Everything was first class Room was clean and tidy Food was excellent The staff were great
於 2024 年 2 月住了 1 晚
Front Office Manager 於 2024年3月6日的回應
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

4/10 欠佳

Chris

讚好：整潔度、職員與服務和住宿狀況
Not as good as usual
I usually enjoy my stay at the Roker Hotel but my ground floor room was chilly as there was no heating in it and there was no wifi signal at all… in fact I couldn’t get 4G either which meant I could do my work in my room.
於 2024 年 2 月住了 1 晚
Front Office Manager 於 2024年3月6日的回應
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. In the event that you do stay with us in the future, please feel free to contact us to request a specific room or location, we will be more than happy to accommodate these requests.Yours sincerely,Javier KellyFront Office Manager

10/10 優異

Dawn

家人同遊
讚好：住宿狀況和客房舒適度
Great experience, very friendly,
於 2024 年 2 月住了 1 晚
Front Office Manager 於 2024年3月6日的回應
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

10/10 優異

Janet

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Front Office Manager 於 2024年3月6日的回應
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

2/10 很差

Michelle

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Do not book this hotel
Manager took £150 from credit card that was used for the deposit. Stating that the lads had been smoking in the room. The lads who stayed there do not smoke. Beware of this scam as they then refuse to refund.
於 2024 年 1 月住了 1 晚
Front Office Manager 於 2024年3月6日的回應
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.We understand the distress that a transaction like this can cause, however our housekeeping team thoroughly inspect each room in our property. If it is deemed a strong enough odour in the room then these charges do apply.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Yours sincerely,Javier KellyFront Office Manager

8/10 不錯

Mohammed

讚好：整潔度和職員與服務
Friendly staff, clean hotel.
Front Office Manager 於 2024年3月6日的回應
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

10/10 優異

Mark

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good location, really friendly, helpful staff. Good amenities, will use again
於 2024 年 1 月住了 1 晚
Front Office Manager 於 2024年3月6日的回應
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

6/10 一般

Paul

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Front Office Manager 於 2024年3月6日的回應
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Yours sincerely,Javier KellyFront Office Manager

8/10 不錯

Miranda

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very handy, very good breakfast.
Front Office Manager 於 2024年3月6日的回應
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

8/10 不錯

Chris

於 2024 年 1 月住了 1 晚
Front Office Manager 於 2024年3月6日的回應
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

8/10 不錯

Karlie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Best pillows ever!
Best pillows ever, however on going I tot the room there was a strong smell of weed, as it was midnight we didn’t tell staff til the morning but they were aware as other guests had said the same.front desk staff were really good and helpful, room was good other than above.
於 2023 年 12 月住了 1 晚

10/10 優異

Rumen

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

10/10 優異

Barbara

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Had a great visit to this hotel staff were fabulous and would really like to give a big shout out to the member of the cleaning team as we could not find our car key but a staff went above and beyond to stop it spoiling our stay thank you so much
於 2023 年 12 月住了 1 晚

10/10 優異

Judith

於 2023 年 12 月住了 2 晚

6/10 一般

jbrian

讚好：整潔度、職員與服務和住宿狀況
Don't stay sat if wanting quiet nights
On arrival check in was ok , went to see room , tiny , went back to desk and explained I didn't book the ( small comfort room ) but a normal double , was told not much difference ! , asked if we could pay to upgrade , desk manager said we could upgrade and pay for one night which was kind of him , then told us would be a disco that night until 11.30 ish , unfortunately wish we had been made aware before booking as we were unable to cancel booking and get refund as already checked in , Room was better but not a very large room, we went down to restaurant and had a wonderful meal , best part of hotel the food was great Unfortunately on returning to room disco had started and omg !! The noise was horrendous , room was directly above bar and was like we were in disco , extremely loud with massive base , could not listen to TV , nor get to sleep , went on till almost midnight , at one point told husband I wanted to leave hotel , Breakfast on the Sunday was buffet style and ran out of hot food twice , out for day on returning to room was a bug on bed , did tell desk on checkout , was asked to email pic over but not heard anything from them ! Breakfast Monday morning was served , if you're hungry then it's not going to fill you , Literally one of each item , sausage , egg , bacon , beans ,only half tomato,, the Xmas decs were lovely which was nice to see , Overall nice hotel ,restaurant meals were lovely , need to let you know on booking if disco etc
於 2023 年 12 月住了 2 晚

10/10 優異

Denise

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 優異

Amanda

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent hotel, stayed for wedding , staff lovely , room great just a little the hot side breakfast lovely, would definitely return again 😀
於 2023 年 12 月住了 1 晚

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
.
於 2023 年 12 月住了 1 晚

4/10 欠佳

Adam

讚好：職員與服務
不滿：整潔度
於 2023 年 11 月住了 2 晚

6/10 一般

Stephen

伴侶同遊
讚好：整潔度和住宿狀況
We liked everything but the food. Really stunted/limited choice. Same menu lunch and evening. 2nd night had steak pie, I've bought better ones in Lidl, it was dry, hard over cooked. Veg were so obviously done in microwave, like chewing rubber. We went as a couple but ended up eating separately as we had to wait for a second serving, not much better than first. After paying good money for half board expected better than that. Ill not be staying there again, sad, because rooms were excellent. Perhaps separate menus and a decent, experienced chef would help
於 2023 年 11 月住了 2 晚

2/10 很差

Kemal

商務旅客, 多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Oda temizliği yapılmıyor.ve oda çok küçük.tuvalet girişi yatakla bitişik durumda partneriyle kalan birisi için ciddi bir challenge.hiç memnun kalmadım.kesinlikle gidilmemesi gereken bir otel.
於 2023 年 11 月住了 3 晚

10/10 優異

NM

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
I WILL RETURN
Great location, easy fast friendly check in Clean room with comfy bed Great bar with good food. Breakfast was excelent. Feindly helpful staff
於 2023 年 11 月住了 2 晚

10/10 優異

Daniel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 3 晚

8/10 不錯

Jonathan

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚

6/10 一般

Beccy

家人同遊
讚好：職員與服務
The bar area was very nice, lots of seating but not overcrowded. Nicely buzzing atmosphere. The room however, was a bit dated, there was a stained cover on the bed. But the bed and pillows were comfy.
於 2023 年 11 月住了 1 晚

10/10 優異

Jeremiah

於 2023 年 10 月住了 2 晚

10/10 優異

colin

讚好：整潔度和職員與服務
Very friendly & professional staff.!
於 2023 年 10 月住了 11 晚

8/10 不錯

Heath

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Bathrooms need updating, but a fabulous hotel.
於 2023 年 10 月住了 3 晚

6/10 一般

Iain

於 2023 年 10 月住了 2 晚

8/10 不錯

david

家人同遊
讚好：職員與服務
於 2023 年 10 月住了 2 晚

10/10 優異

Niveditha

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
I had good experience. Friendly staff. Room service was good.
於 2023 年 10 月住了 2 晚

8/10 不錯

Ian

商務旅客
讚好：整潔度和職員與服務
於 2023 年 10 月住了 1 晚

10/10 優異

Scott

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
An interesting hotel for an overnight business trip. Staff were very friendly, received a complimentary drink, room & decor wasn't the usual bland chain hotel. Would definitely stay here again.
於 2023 年 9 月住了 1 晚

10/10 優異

Kelly

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely stay
Really lovely location and well kept. Very good value for money
於 2023 年 9 月住了 1 晚

10/10 優異

Natalie

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel was lovely right on the beach front with a fantastic view of the pier. Staff were very polite and welcoming. Will be staying again
於 2023 年 9 月住了 1 晚

8/10 不錯

J Richard

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Quirky
Overall excellent. The room was small but lovely. Downsides… access, upstairs and downstairs, was rather awkward and the WiFi did not work.
於 2023 年 9 月住了 2 晚

6/10 一般

Steven

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
No issues
於 2023 年 9 月住了 1 晚

10/10 優異

David

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

10/10 優異

Alexander

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 2 晚