The Tynemouth Castle Inn - The Inn Collection Group 的評價

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The Tynemouth Castle Inn - The Inn Collection Group的評價

The Tynemouth Castle Inn - The Inn Collection Group

Grand Parade, Tynemouth, North Shields, England

9.0

卓越

9.6/10

整潔度

9.2/10

職員與服務

9.0/10

設施服務

9.6/10

住宿狀況

8.6/10

環保程度

10/10 優異

jonathan

商務旅客

2024年5月2日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Freshly renovated hotel. Nice food options in the pub restaurant.

於 2024 年 5 月住了 1 晚

Guest Experience 於 2024年5月7日的回應

Thank you for taking the time to post your review. We are so happy that you had a great time with us!

8/10 不錯

christopher

2024年4月28日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Art Deco novelty and atmosphere.

於 2024 年 4 月住了 2 晚

The Tynemouth Castle Inn 於 2024年5月6日的回應

Hi there,Thank you for your feedback, we hope to welcome you back soon!Kind regards,

10/10 優異

Teresa

2024年4月26日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Great staff great food

於 2024 年 4 月住了 1 晚

The Tynemouth Castle Inn 於 2024年5月6日的回應

Hi there,Thank you for your feedback, we hope to welcome you back soon!Kind regards,

10/10 優異

lawrence

2024年4月24日

讚好：整潔度、職員與服務和住宿狀況

Great location, clean and safe.

於 2024 年 4 月住了 2 晚

Guest Experience 於 2024年4月24日的回應

Thank you for your feedback. We would love to welcome you back.

8/10 不錯

Sheila

伴侶同遊

2024年4月20日

Nice that hotel outside looks like old Park Hotel. Inside - what a difference. Room was amazing. Menu - not a fan.

於 2024 年 4 月住了 2 晚

Guest Experience 於 2024年4月22日的回應

Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. We update our menus regularly and keep them in line with the current seasons and try to keep a vast variety on each menu but are always grateful to receive feedback on how you believe we can improve your experience. We look forward to seeing you again soon.

10/10 優異

Derek (Barrow-in-Furness)

2024年4月18日

讚好：整潔度、職員與服務、設施服務和住宿狀況

A first class stay- comfortable with friendly staff

於 2024 年 4 月住了 1 晚

Guest Experience 於 2024年4月22日的回應

Thank you for taking the time to post your review. We are so happy that you had a great time with us!

10/10 優異

barry

伴侶同遊

2024年4月14日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Great location, helpful staff, with great buffet breakfast

於 2024 年 4 月住了 2 晚

Guest Experience 於 2024年4月15日的回應

Thank you for passing on your feedback, we pride ourselves on our customer experience and the high-quality standards we thrive to maintain. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 優異

Matthew

家人同遊

2024年3月10日

讚好：設施服務

Everything fine but sometimes a long wait at the bar to get served

於 2024 年 3 月住了 2 晚

10/10 優異

adam

2024年2月11日

讚好：整潔度和職員與服務

於 2024 年 2 月住了 2 晚

Guest Experience 於 2024年2月15日的回應

Thank you for your rating. We would love to welcome you back.

6/10 一般

真實旅客

2024年2月10日

讚好：整潔度、職員與服務和住宿狀況

Had to keep window closed as trains very close to room were noisy this made it uncomfortably warm. Pillows were very firm. Breakfast could have been hotter. Beautiful hotel though and evening meal was good.

於 2024 年 2 月住了 1 晚

Guest Experience 於 2024年2月15日的回應

We appreciate your feedback. As a company, we are always looking at ways to improve our guest experience. Please note, your comments will be passed on to those relevant and we hope to welcome you back.

10/10 優異

John

商務旅客

2024年2月8日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

於 2024 年 2 月住了 4 晚

Guest Experience 於 2024年2月9日的回應

Thank you for your rating. See you again soon.

10/10 優異

Maksym

2024年2月7日

於 2024 年 2 月住了 1 晚

Guest Experience 於 2024年2月8日的回應

Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

10/10 優異

John

商務旅客

2024年2月6日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

於 2024 年 2 月住了 2 晚

Guest Experience 於 2024年2月8日的回應

Thank you for your rating. We hope to see you again soon.

10/10 優異

craig

2024年2月5日

於 2024 年 2 月住了 1 晚

Guest Experience 於 2024年2月8日的回應

Thank you for your rating. We hope to see you again soon.

6/10 一般

Ian

2024年2月3日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

Disappointed

We thought the position of the check in for the hotel was poorly thought out , being on the opposite side of the hotel from our room, meaning you either have to walk through a busy pub with your luggage or around the outside of the building potentially in bad weather to access your room. Possibly a key card operated entrance accessing the rear car park area may help ? There was no mobile phone coverage while inside the building and when we asked a member of staff to order us a taxi in the evening we were told we would have to go outside to make the call as even their phones wouldn't work. The buffet breakfast, while it looked nicely presented, was barely warm, the hot water for tea was also luke warm and the coffee actually ran out ! We were having breakfast quite early so dont understand why items were cold or ran out? All in all , for nearly £180 we expected much better.

於 2024 年 1 月住了 1 晚

Guest Experience 於 2024年2月8日的回應

Thank you for your feedback, I am sad to hear you did not enjoy your experience with us. I will ensure your feedback is passed on to the team. We hope to see you again and give you the customer experience we pride ourselves on.

10/10 優異

Patricia

家人同遊, 寵物同遊

2024年2月2日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Just refurbished. Could smell new carpets and paint. Excellent for doggy people, both in rooms and bar areas. Great breakfast included. Good for coastal walks and access to Tynemouth beaches and ancient priory.

於 2024 年 1 月住了 2 晚

Guest Experience 於 2024年2月8日的回應

Thank you for taking the time to send us your feedback, it’s a pleasure to read such a lovely review.I will ensure the team are in receipt of your kind words and we hope to see you again very soon.

8/10 不錯

真實旅客

商務旅客

2024年2月1日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

於 2024 年 1 月住了 1 晚

Guest Experience 於 2024年2月2日的回應

Thank you for your rating. We would love to see you again soon.

10/10 優異

真實旅客

商務旅客

2024年1月30日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

於 2024 年 1 月住了 1 晚

Guest Experience 於 2024年1月30日的回應

Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

6/10 一般

Lisa

2024年1月27日

讚好：整潔度和住宿狀況

Average

First impressions bar lovely, went to room 146. Very small bathroom lovely great shower. Metro line a stone throw away which wasnt great. And unfortunately the walls paper thin think hugh heffner was next door with the playgirls up all night listening to that not great glad we had no kids.

於 2024 年 1 月住了 1 晚

Guest Experience 於 2024年1月30日的回應

Thank you for your positive and constructive feedback. I will ensure your feedback is passed on to be reviewed, however, we would always encourage our guests to let us know of anything unexpected. We hope to welcome you back in the future.

10/10 優異

Paul

伴侶同遊

2024年1月8日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Really relaxing stay

於 2024 年 1 月住了 2 晚

Guest Experience 於 2024年1月16日的回應

Thank you for your rating. We hope to see you again soon.

6/10 一般

Mrs Elaine

2024年1月3日

於 2023 年 12 月住了 3 晚

Guest Experience 於 2024年1月16日的回應

Thank you for your rating. We hope to see you again soon.

2/10 很差

Yvonne

2024年1月3日

於 2024 年 1 月住了 2 晚

Guest Experience 於 2024年1月16日的回應

Thank you for your rating. We hope to see you again soon.

10/10 優異

Andrew

2024年1月3日

讚好：整潔度、職員與服務和住宿狀況

於 2024 年 1 月住了 1 晚

Guest Experience 於 2024年1月16日的回應

Thank you for your rating. We hope to see you again soon.

10/10 優異

NIgel

商務旅客

2024年1月2日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

great place to stay in tynemouth

everything was to the highest standard highly recommended.

於 2023 年 12 月住了 2 晚

Guest Experience 於 2024年1月16日的回應

Thank you for taking the time to send us your feedback, it’s a pleasure to read such a lovely review.I will ensure the team are in receipt of your kind words and we hope to see you again very soon.

6/10 一般

真實旅客

2024年1月2日

讚好：整潔度、住宿狀況和客房舒適度

Overpriced and small but nice pub.

It was a lovely Inn, downstairs a large, super cosy pub made a great ambiance and breakfast was delicious. Unfortunately paying extra for a sea view to end up with a window facing the park (you could see the sea if you leaned out of the window..) The rooms are tiny and it may have been due to Christmas time, but we found it extremely overpriced for what it was.

於 2023 年 12 月住了 4 晚

Guest Experience 於 2024年1月16日的回應

Thank you for taking the time to send us your feedback, it is always gratefully appreciated. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

10/10 優異

Tina

2023年12月29日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

Great stay

Beautiful hotel in a prime location. Clearly had a refurbishment recently which shows as the hotel is immaculate.

於 2023 年 12 月住了 1 晚

Guest Experience 於 2024年1月16日的回應

Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

6/10 一般

Simon

家人同遊

2023年12月28日

讚好：整潔度、職員與服務和住宿狀況

Posher Premier inn

Feels odd checking in without a lobby. Walking your bags through a bar doesn’t seem right. Check in wax efficient and the room was big and well appointed. However it feels like a new, slightly up market premier inn. For the money I paid I expected a bit more tbh. Breakfast was good - if you like cooked breakfasts. Not loads of other foods to chose from.

於 2023 年 12 月住了 1 晚

Guest Experience 於 2024年1月16日的回應

Thank you for taking the time to send us your feedback. At The Inn Collection Group, our aim is to stay true to our pub roots and provide a comfortable and relaxing inn where everyone would like to eat, drink, sleep, and explore from. We thrive to maintain our high standards across the board with the warmest of welcomes and outstanding customer service. I apologise you felt we have missed the mark.

10/10 優異

THOMAS

2023年12月24日

讚好：整潔度

於 2023 年 12 月住了 1 晚

Guest Experience 於 2024年1月16日的回應

Thank you for your rating. We hope to see you again soon.

8/10 不錯

Kerry

2023年12月23日

於 2023 年 12 月住了 1 晚

Guest Experience 於 2024年1月16日的回應

Thank you for your rating. We hope to see you again soon.

10/10 優異

Emma

2023年12月19日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

於 2023 年 12 月住了 1 晚

Guest Experience 於 2023年12月20日的回應

Thank you for your rating. We would love to see you again soon.

10/10 優異

Phil

2023年12月17日

讚好：設施服務和住宿狀況

Just a total impressive hotel

於 2023 年 12 月住了 1 晚

Guest Experience 於 2023年12月18日的回應

Thank you so much for your kind words. We would love to welcome you back.

8/10 不錯

Paul

2023年12月17日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

於 2023 年 12 月住了 1 晚

Guest Experience 於 2023年12月20日的回應

Thank you for your rating. We hope to see you again soon.

10/10 優異

Ben

2023年12月14日

讚好：整潔度、職員與服務和住宿狀況

Great in every area. Comfortable room with good facilities, nice decor in hotel and bar, nice food. Keep it up

於 2023 年 12 月住了 1 晚

Guest Experience 於 2023年12月18日的回應

Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 優異

Paul

2023年12月14日

於 2023 年 12 月住了 1 晚

Guest Experience 於 2024年1月16日的回應

Thank you for your rating. We hope to see you again soon.

10/10 優異

Alex

商務旅客

2023年12月13日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

First time there

Great location - great atmosphere- very good

於 2023 年 12 月住了 2 晚

Guest Experience 於 2023年12月18日的回應

Thank you for your feedback. We would love to welcome you back.

10/10 優異

Colin

2023年12月9日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

Great refurbished hotel.

Only been reopened about four weeks ago after a complete refurbishment. Stayed for two night's and wish I'd stayed a little longer. The room was great, breakfast plentiful and staff provided a great service. Didn't have an evening meal at the hotel but what I did see coming out of the kitchen look good. I would definitely stay at this hotel when visiting family again in the North East and next time would dine in the evening.

於 2023 年 12 月住了 2 晚

Guest Experience 於 2023年12月18日的回應

We would love to welcome you back. Thank you for your review.

10/10 優異

Corinna

商務旅客

2023年12月8日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Nettes Hotel mit sehr gemütlichem Restaurant/ Pub, klasse Frühstück und komfortablen Zimmern. Sehr nettes Personal. Habe mich sehr wohl gefühlt

於 2023 年 12 月住了 2 晚

Guest Experience 於 2023年12月18日的回應

We are so glad you felt comfortable. We would love to welcome you back soon.

8/10 不錯

Christopher

2023年12月7日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

於 2023 年 12 月住了 1 晚

Guest Experience 於 2023年12月18日的回應

Thank you for your rating. We hope to see you again soon.

10/10 優異

Pauline

2023年12月4日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

Great hotel

Really lovely hotel with excellent customer service the staff were all reall friendly and helpful. Had the carvery for sunday lunch which was delicious and good value for money. Will definitely stay again

於 2023 年 12 月住了 1 晚

Guest Experience 於 2023年12月6日的回應

Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

8/10 不錯

J

2023年11月27日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Hotel was very good and service very good Breakfast was similar to other buffet's offered at similar hotels. Reception is unusual, being in the bar?

於 2023 年 11 月住了 1 晚

The Tynemouth Castle Inn 於 2023年12月1日的回應

Hi there,Thanks for your feedback, I'm glad you enjoyed your stay with us! Hopefully we will see you again very soon.

10/10 優異

Kevin

2023年11月19日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

Well worth a visit

From check in to check out brilliant Staff very helpful the room was immaculate restaurant was very busy waited fifty minutes after ordering but meal was well waiting for it was beautiful Breakfast had plenty of choice Well worth a visit We will definitely be returning

於 2023 年 11 月住了 1 晚

The Tynemouth Castle Inn 於 2023年11月25日的回應

Hi there,Thank you so much for your feedback and we look forward to having you again in the future!Kind regards,

10/10 優異

真實旅客

2023年11月19日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

Birthday weekend

Lovely recently refurbished hotel. In a great location with a great bar and restaurant.Staff were all so pleasant and very helpful. Our room was spacious with a sea view and balcony. Definitely will stay here again.

於 2023 年 11 月住了 2 晚

The Tynemouth Castle Inn 於 2023年11月25日的回應

Hi there,Thank you so much for your feedback and we look forward to having you again in the future!Kind regards,

10/10 優異

Andrew

伴侶同遊

2023年11月17日

讚好：整潔度、職員與服務和住宿狀況

We had a lovely room with a sea view would definitely recommend staying here to anyone

於 2023 年 11 月住了 1 晚

The Tynemouth Castle Inn 於 2023年11月19日的回應

Hi there,It looks like you really enjoyed your stay with us! Thank you for your feedback and we hope to see you again soon. Kind regards

8/10 不錯

John

2023年11月9日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

A Tynemouth treat

A excellent, newly refurbished hotel, which was a joy to stay in for 3 days. Our room was spacious and comfortable. Missing was a suitcase stand. A lovely menu in the bar/restaurant, although very pricey. Breakfast was the full English, spoilt by being cold half way through eating due to cold plates and insufficient heat at the servery. On day one the scrambled egg was cold at start. That said, quite nice. The staff were great and friendly and couldn’t do enough for you. I wish the new venture all success.

於 2023 年 11 月住了 3 晚

Guest Experience 於 2023年11月14日的回應

Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

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