Dear Valued Guest, Thank you very much for choosing to stay at the Alana during your recent visit to Nha Trang. My team and I are delighted to read your kind review. We will keep trying our best to improve our facilities and services to even higher level and maximize all of our guest's experiences. Thank you once again. We hope you will come back to visit us some days in the future. Mr. Phung Xuan Khoa ( Mr. Tony ) Assistant Revenue Manager

Dear Ms. Mei, Warmest greeting from Alana Nha Trang Beach Nha Trang Hotel! Thank you very much for choosing our Alana for your recent trip to Nha Trang and thank you for taking your time to write this kind review. All of us here at Alana Nha Trang appreciate it very much. We hope you will come back for a return visit some days in the future. Thank you and best regards, Diep Ai Tran (Ms. Kristy) Reservation Agent

Dear Mr. Yingchao, Warmest greeting from Alana Nha Trang Beach Hotel! First of all, I am sorry for not able to write a response in your language, hope that you are comfortable with this reply. Many thanks for choosing to stay at Alana during your recent trip to Nha Trang. We are also very delighted for read all of your kind words in the review. My team and I appreciate it very much. We hope you will visit Nha Trang and choose Alana again in a very soon future. Thank you and best regards, Diep Ai Tran (Ms. Kristy) Reservation Agent

Dear Valued Guest, Thank you for staying here at Alana during your recent visit to Nha Trang. Also, thank you very much for taking the time to post a review. Many thanks for choosing to stay at Alana during your recent trip to Nha Trang. My team and I really appreciate it very much. We are also very grateful for all your kind words in your review. We hope to welcome you back to Alana in a not distant future, until then, wish you your lovely family all the very best. Mr. Phung Xuan Khoa ( Mr. Tony ) Assistant Revenue Manager

Dear Valued Guest, Thank you very much for taking your time and reviewing your recent stay in our hotel. We are thrilled to learn that you very much enjoyed your stay with us, and highly rated the services and the room. Once again we would like to thank you for choosing "Alana Nha Trang Beach" Hotel. We are looking forward welcoming you back in a near future. Best regards, Nguyen Kim Ngan Guest Relation Officer

Dear Hy, Thank you for choosing us among plenty of hotels in Nha Trang with your wonderful comments. We are really glad that you enjoyed your time at our Alana. Every single word from your comments about the staff, the location, as well as the room are a huge motivation for us. We will continue improving our facilities and services even further to ensure all of our guests will have as good experiences as yours. We hope to welcome you back to our hotel very soon. Best regards, Nguyen Kim Ngan Guest Relation Officer

Dear Yani, Thank you for your comments. We sincerely apologize for the problems that you encountered during your last stay. This is not the type of review that we expect to receive, and we assure you that we will be looking into each point that you have made. If it is convenient, we would like to discuss your experience further, so that we might learn about how to improve our property and service for you and our other guests. Please feel free to contact us at the office number on our website Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, My Vo., Marketing Executive

Dear Ka Yan, Thank you for choosing us among plenty of hotels in Nha Trang with your wonderful comments. We are really glad that you enjoyed your time at our Alana. Every single word from your comment is a huge motivation for us. We will continue improving our facilities and services even further to ensure all of our guests will have as good experiences as yours. We hope to welcome you back to our hotel very soon. Best regards, My Vo., Marketing Executive

Dear Ching Ming, Thank you for choosing us among plenty of hotels in Nha Trang with your wonderful comments. We are really glad that you enjoyed your time at our Alana. Every single word from your comment is a huge motivation for us. We will continue improving our facilities and services even further to ensure all of our guests will have as good experiences as yours. We hope to welcome you back to our hotel very soon. Best regards, My Vo., Marketing Executive

Dear Martin, Thank you for choosing us among plenty of hotels in Nha Trang with your wonderful comments. As you might have noticed, Nha Trang is a very fast growing tourism destination and most of the streets are having at least one or two construction sites. We hope to welcome you back to our hotel very soon! Best Regards, My Vo., Marketing Executive

Dear Rita, Thank you for choosing us among plenty of hotels in Nha Trang with your wonderful comments. We are really glad that you enjoyed your time at our Alana. Every single word from your comment is a huge motivation for us. We will continue improving our facilities and services even further to ensure all of our guests will have as good experiences as yours. We hope to welcome you back to our hotel very soon. Best regards, My Vo., Marketing Executive

Dear Wai Kin, Thank you for taking time to share your rating about Alana Nha Trang Beach hotel. If you have any request that you want us to improve, please feel free to share. We hope to welcome you back to our hotel very soon! Best Regards, My Vo., Marketing Executive

Dear TITUS, Thank you for taking time to share your experience when relaxing at Alana Nha Trang Beach hotel. We hope that you enjoyed your time at our Alana. We are thrilled to learn that you enjoyed your stay very much with us, and highly rated the services and the room. Once again we would like to thank you for choosing "Alana Nha Trang Beach" Hotel. We are looking forward welcoming you back in a near future. Best regards, My Vo., Marketing Executive

Dear LOK, Thank you for taking time to share your experience when relaxing at Alana Nha Trang Beach hotel. We hope that you enjoyed your time at our Alana. We sincerely apologize for unintended factors which may affect your relax at our hotel. As might you know, Nha Trang is the great destination , therefore many parts of the city are surrounded by construction sites, including our hotel so the noise is inevitable. We are trying to improve this problem by earplugs and changing the glass. Once again thank you for choosing to stay with "Alana Nha Trang Beach" Hotel, and we look forward welcoming you back in a near future. Best regards, My Vo., Marketing Executive

Dear Mr/Mrs, Thank you for taking time to share your experience when relaxing at Alana Nha Trang Beach hotel. We hope that you enjoyed your time at our Alana. As you might know, Nha Trang is a very fast growing tourist destination, therefore many parts of the city are surrounded by construction sites, including our hotel. We expect your sympathy. Once again thank you for choosing to stay with "Alana Nha Trang Beach" Hotel, and we look forward welcoming you back in a near future. Best regards, My Vo., Marketing Executive

Dear Hanting We would like to thank you for taking your time and reviewing our hotel. We apologize most sincerely that you did not much enjoy your last stay with us. However, we are delighted to know that our room got your very high mark. We are trying to improve the facilites and fixing the noise. We hope the next time you will not disapoint more. Best regards! My Vo, Marketing Executive

Dear Yuet Foon Thank you very much for taking your time and reviewing your recent stay in our hotel. We are thrilled to learn that you enjoyed your stay very much with us, and highly rated the services and the room. Once again we would like to thank you for choosing "Alana Nha Trang Beach" Hotel. We are looking forward welcoming you back in a near future. Best regards, My Vo., Marketing Executive

Dear ooi, Thank you for taking time to share your experience when relaxing at Alana Nha Trang Beach hotel. We hope that you enjoyed your time at our Alana. We sincerely apologize for unintended factors which may affect your relax at our hotel. Nha Trang is growing, thus construction sites are inevitable. To this matter, it is out of our control and we hope that you could understand for us. We try our best to serve you perfectly. Above all we hope to welcome you back to our hotel very soon and will not let you disappoint one more time. Best regards, My Vo., Marketing Executive

Dear valued guests, Thank you for your comments. We sincerely apologize for the problems that you encountered during your last stay. This is not the type of review that we expect to receive, and we assure you that we will be looking into each point that you have made. Nha Trang is a growing city, hence construction site is inevitable. To lice, housekeeping team is trying to disinfect and will finish as soon as possible. To lost towel, we are sorry for this problem. However activities of housekeeping team is recorded by camera. Therefore we could track how many towels they took in and out of your room. We extremely apologize for what you have been through during at our hotel. If it is convenient, we would like to discuss your experience further, so that we might learn more about how to improve our property and service for you and our other guests. Please feel free to contact us at the office number on our website Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Trang Dang., Marketing Executive

Dear valued guest, Thank you so much for sharing your experience during staying at Alana. We are really sorry for bathroom design. We are trying to find out ways to surmount the problem. Thank you so much for reminding us. We hope that we could welcome you in near future. Trang Dang Marketing Executive

Dear Kwok Wing, We would like to thank you for taking your time and reviewing our hotel. We apologize most sincerely that you did not much enjoy your last stay with us. However, we are delighted to know that our room got your very high mark. As you might know, Nha Trang is a very fast growing tourist destination, therefore many parts of the city are surrounded by construction sites, including our hotel. We do provide earplugs with hope you have a good sleep. Every single word from you will drive us forward. Thus, your feedback about our beach service has been delivered to the Front Office manager for corrective actions. Once again thank you for choosing to stay with "Alana Nha Trang Beach" Hotel, and we look forward welcoming you back in a near future. Best regards, Trang Dang., Marketing Executive

Dear Mr./Ms. JayC, Thank you very much for taking your time and reviewing your recent stay at “Alana Nha Trang Beach” Hotel, we apologize that we did not meet your expectations during you stay with us. Alana Nha Trang Beach Hotel, is always focused on our guests satisfaction hence we do service recovery for our guests at no time does the hotel “pays off a guest” to not write reviews as firstly this is corruption and secondly we believe everyone is entitled to their own views and opinions. In relation to the images of the pool overlooking to the sea, our Marketing team has changed the pictures on all online channels, in order to stop the confusion for present and future guests. Unfortunately the construction next door and noise from other locations is out of is out of our control, however we do communicate with the developer on a regular basis to regulate the noise. Once again we are sorry and hope that if you return to Nha Trang you will once again consider us. Best regards, Anya Dinh General Manager

Dear WENLI, We would like to thank you for taking your time and reviewing our hotel. We apologize most sincerely that you did not much enjoy your last stay with us. However, we are delighted to know that our room got your very high mark. As you might know, Nha Trang is a very fast growing tourist destination, therefore many parts of the city are surrounded by construction sites, including our hotel. Every single word from you will drive us forward. Thus, your feedback about our beach service has been delivered to the Front Office manager for corrective actions. Once again thank you for choosing to stay with "Alana Nha Trang Beach" Hotel, and we look forward welcoming you back in a near future. Best regards, Trang Dang., Marketing Executive

Dear valued guest, Thank you for taking time to share your rating about Alana Nha Trang Beach hotel. If you have any request that you want us to improve, please feel free to share. We hope to welcome you back to our hotel very soon! Best Regards, Trang Dang., Marketing Executive

Dear 很舒適, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. However we are really sorry about construction site surrounding which affect your relax but it is inevitable and we hope to receive your kind understanding. All of above, we look forward to serving you on your next trip to Alana Nha Trang Beach hotel! Best Regards, Trang Dang (Ms.) Marketing Executive

Dear HO MAN, On behalf of the team we would like to thank you for taking your time and reviewing our hotel. I apologize most sincerely that you did not much enjoy your last stay with us. However, we are delighted to know that our room got your very high mark. As you might know, Nha Trang is a very fast growing tourist destination, therefore many parts of the city are surrounded by construction sites, including our hotel. According to your interest about the sea view room after the construction is over, i would happy to let you know that we will still have rooms with sea view for our beloved guests. Every single word from you will drive us forward. Thus, your feedback about our beach service has been delivered to the Front Office manager for corrective actions. Once again thank you for choosing to stay with "Alana Nha Trang Beach" Hotel, and we look forward welcoming you back in a near future. Best regards, Trang Dang (Ms.) Marketing Executive

Dear Wing hong, Thank you for taking time to share your experience when relaxing at Alana Nha Trang Beach hotel. We hope that you enjoyed your time at our Alana. We sincerely apologize about some unintended factors which may affect your relax at our hotel such as view lost due to construction site. To luggage charge, we do not have any charges for keeping luggage. This must be misunderstanding. Our Front Office Manager have tried to contact you through email to investigate this case clearly. Therefore could you please check email? Above all we hope to welcome you back to our hotel very soon and will not let you disappoint one more time. Best regards, Trang Dang (Ms.) Marketing Executive

Dear kit yan connie, On behalf of the team we would like to thank you for taking your time and reviewing out hotel. According to your interest about the sea view room after the construction is over, I would be happy to let you know that we will still have rooms with sea view for our beloved guests. Every single word from you will drive us forward. Once again thank you for choosing to stay with "Alana Nha Trang Beach" Hotel, and we look forward welcoming you back in a near future. Best regards, Trang Dang (Ms.) Marketing Executive

Dear valued guest, Thank you for choosing us among plenty of hotels in Nha Trang with your wonderful comments. We are really glad that you enjoyed your time at our Alana. Every single word from your comment is a huge motivation for us. It's pity when construction site may cover our hotel view but do not worry we still keep 60% sea view and 100% city view. We will continue improving our facilities and services even further to ensure all of our guests will have as good experiences as yours. We hope to welcome you back to our hotel very soon. Best regards, Trang Dang (Ms.) Marketing Executive

Dear Leping, Thank you for choosing us among plenty of hotels in Nha Trang with your wonderful comments. We are really glad that you enjoyed your time at our Alana. Some unintended factors may affect your relax at our hotel, please contact Front Officer to receive response directly. To the case you mentioned, we would find out reason behind and avoid mistakes happened again. We will continue improving our facilities and services even further to ensure all of our guests will have as good experiences as yours. We hope to welcome you back to our hotel very soon and wish you have a peaceful day! Best regards, Trang Dang (Ms.) Marketing Executive

Dear valued guest, Thank you for taking time to share your experience when relaxing at Alana Nha Trang Beach hotel. We hope that you enjoyed your time at our Alana. There are some unintended factors affecting your relax at our hotel such as noise from construction site but it affects all area in Nha Trang. However we promise to overcome it as soon as possible, besides earplug. Please leave your comment under your real name and id in order for us to solve problem followig your room number.

敬爱的顾客， 感谢您花时间分享您的住宿体验。我们希望能够在不久的将来欢迎您的再次光临！

Dear Ryan, Thank you for taking time to share your experience when relaxing at Alana Nha Trang Beach hotel. We are so grateful when you feel satisfied with all high quality facilities that we are willing to maintain every day. About the damaged shower door, we would fix it in order to keep safe for other customers. We hope to welcome you back to our hotel very soon and wish you have a peaceful day!

敬爱的顾客， 感谢您花时间分享您的经历。虽然我们希望能够给您更好的住宿体验，但您的评论对我们学习并改进我们的服务非常重要。我们虽然致力于为顾客提供好的住宿体验，但很显然我们的服务仍然存在缺失，且不能使您满意。如果您愿意给我们一个机会来赢回您的信任，我可以向您保证我们将会尽全力让您获得最佳的酒店住宿体验，并使您再次喜欢我们的酒店。 祝好，

敬爱的顾客， 感谢您对我们酒店的精彩评论！我们十分高兴听到您在我们酒店过得愉快，并十分期待您的再次光临。 祝好，

Dear Sir/Madam, Thank you for choosing our Alana for your recent trip in Nha Trang and taking your time to share the experiences with us. We are very happy to know that you have enjoyed staying here. We wish you all the best and looking forward to seeing you again!

Dear Sir/Madam, We wish to express our appreciation to your review. We are also sorry for the noise issue which may affect to your experience. We are taking serious plan working on this in order to offer better performance of the hotel. We thank you for your feedback and hope to see you soon again with us Yours sincerely,

Dear Sir/Madam, We would like to express our appreciation to your reviews. We feel glad that you enjoyed your stays with us and look forward to seeing you again Yours sincerely,

Dear Sir/Madam, We wish to express our appreciation to your review. We would like to take this chance to work on your suggestions in order to make sure for better experience of our guests at Alana Nha Trang Beach Hotel We wish you all the best and look forward to seeing you again

Dear Mr Yuiong, We are writing for you from Alana Nha Trang Beach Hotel's marketing team. We have noticed that you scored us under the expectation. May you share your experiences and corrections to us? We would like to take this opportunity to express our sorry for any inconvenient of yours staying at the hotel. Also, we would like to take your correction into serious consideration to improve accordingly We are looking forward to your reply Yours sincerely, Alana Nha Trang Beach Hotel Team

Dear Mr Li, We are thankful to receive your feedback and feel glad that we met your expectation. We wish you all the best and look forward to seeing you soon at Viet Nam Yours sincerely, Alana Nha Trang Beach Hotel Team

Dear Mr Chengjian, We are glad to receive your reviews which approved that we met your expectation. We wish you all the best and wish to see you soon in a near future. Yours sincerely, Alana Nha Trang Beach Hotel Team

Dear Mr Xiaolin, We wish to express our appreciation for your in-depth comments, suggestions, and corrections, which definitely will greatly contribute to our operation improving. We also appreciate if you could save some time visit us at www.alananhatrang.com for the most updated promotions and information of the hotel. We look forward to seeing you again at Alana Nha Trang Beach Hotel and hope that the hotel may bring more leisure experience to your travel next time. Yours sincerely, Nguyen Duy Khoi Manager info@alananhatrang.com

Dear Mr Renee Wan Hei, We wish to express our appreciation for your in-depth comments, suggestions, and corrections, which definitely will greatly contribute to our operation improving. We also appreciate if you could save some time visit us at www.alananhatrang.com for the most updated promotions and information of the hotel. We look forward to seeing you again at Alana Nha Trang Beach Hotel and hope that the hotel may bring more leisure experience to your travel next time. Yours sincerely, Nguyen Duy Khoi Manager info@alananhatrang.com

我們對您的意見 Hingbun、 建議表示最高的評價，這對我們經營活動得到最高的促進與改善。 希望在芽莊海灘阿蘭娜賓館再次能與您相見，并希望將來賓館可給您的旅程帶來最新及有趣的經歷。 萬分感謝 阮維櫆 經理

Dear Troy !Thank you! First of all, we're delighted you choosing to stay with Alana Nha Trang Beach and so glad it met your expectations! We appreciate your compliments to our staff because everyone here on the Alana team wants each guest to leave with great memories.Your review and the high ratings gave us a great encouragement and motivation to keep up the good work. We all look forward to having a future opportunity to welcome you back.Sincerely,Nguyen Long An Mr !