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尼亞加拉瀑布觀景希爾頓逸林溫泉度假酒店的評價

4 out of 5
尼亞加拉瀑布觀景希爾頓逸林溫泉度假酒店
6039 Fallsview Blvd, Niagara Falls, ON

評價

8.8

優異

10 分評分，優異；1783 則評價中有 1038 則" "
8 分評分，不錯；1783 則評價中有 477 則" "
6 分評分，一般；1783 則評價中有 141 則" "
4 分評分，欠佳；1783 則評價中有 75 則" "
2 分評分，很差；1783 則評價中有 52 則" "

9.0/10 

整潔度

8.8/10 

職員與服務

8.6/10 

設施服務

8.8/10 

住宿狀況

8.8/10 

環保程度

評價

8/10 不錯

Lai Kuen

於 2024 年 1 月住了 2 晚
Jennifer 於 2024年1月25日的回應
Thank you, Lai, for taking the time to give us a review.

10/10 優異

SHU FEN

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
舒適便利，讓人能放鬆心情的優質飯店。
房間非常寬敞，視野也很好，我們在此住宿非常放鬆愜意，很讚的飯店。
於 2023 年 9 月住了 2 晚
Jennifer 於 2023年9月24日的回應
Thank you, Shu Fen, for such a nice review. We are happy to hear you had a relaxing time with us.

10/10 優異

Yi Heng

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 6 月住了 1 晚

10/10 優異

Gaurav

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing
於 2024 年 5 月住了 1 晚

10/10 優異

Wael (Mississauga)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

10/10 優異

Maxime

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice hotel, well located. Room was clean and staff his super nice!!
於 2024 年 5 月住了 2 晚

6/10 一般

Nicole

家人同遊
不滿：整潔度
We stayed here about a dozen or more times in the past few years. It was our go to hotel for Niagara Falls and we noticed the rooms were dirty. I seen hairs all over the beds, old smeared tooth paste on the back of the bathroom door not sure how long that was there for. The dresser the tv was on was dirty. It was not clean at all. Bed mattress felt old and the entire hotel is run down. The lobby is kept up and that is it. Also saw marijuana broken out of rolled up cigarette on the elevator floor and some other unpleasant spit. No one cleaned it up I was worried my kids would end up in that elevator when we went back later it was cleaned up, but I think it was there from the night before and no one took the time to clean it up. It’s definitely not up to Hilton standards. I won’t stay here again.
於 2024 年 5 月住了 1 晚

10/10 優異

Nicholas

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room & service were great for us. We needed extra towels at one point and we called and they brought them up very quickly! Very clean and we were taken care of. We will definitely stay here again, thank you guys for everything. Can’t wait for next time!
於 2024 年 5 月住了 3 晚

6/10 一般

Rama S

於 2024 年 5 月住了 1 晚

8/10 不錯

Marianne

讚好：整潔度和職員與服務
於 2024 年 5 月住了 2 晚
Jennifer 於 2024年5月21日的回應
Thank you, Marianne, for taking the time to give us a review

10/10 優異

Matt

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was very nice. The room was exactly as described and the view was amazing. The pool area was huge. The pool could have been a little warm but otherwise was great. The few downsides are that there are no microwaves in the rooms. A microwave in is available in the basement but that is a little inconvenient. The hotel only had one large luggage cart so families may need multiple to get everything in. We did have a half hour wait past check in as our room was not ready so that was not great but the front desk gave us a key card to be able to access the pool to wait.
於 2024 年 5 月住了 1 晚
Jennifer 於 2024年5月21日的回應
Thank you, Matt, for taking the time to share your stay experience with us. We appreciate your patients at check in as it was a busy long weekend, and our team was a little behind. Thank you for your feedback.

10/10 優異

Tadateru (Yoshida-cho, Haibara-gun)

於 2024 年 5 月住了 1 晚
Jennifer 於 2024年5月18日的回應
Thank you Tadateru, we appreciate you taking the time to give us a review and the 5 out of 5 rating.

8/10 不錯

HAYLEY (Toronto)

讚好：整潔度
於 2024 年 5 月住了 2 晚
Jennifer 於 2024年5月17日的回應
Hayley, we appreciate you taking the time to give us a review.

8/10 不錯

Sreekanth

讚好：整潔度和職員與服務
於 2024 年 5 月住了 1 晚
Jennifer 於 2024年5月17日的回應
Thank you Sreekanth for taking the time to give us a review.

4/10 欠佳

Daniel

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2024 年 5 月住了 1 晚
Jennifer 於 2024年5月17日的回應
Daniel we are sad to see such a low score. We would like to know what we could be doing to get a better score.

10/10 優異

kyung sun

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Absolutely, on our future visit, we will stay at this hotel.
於 2024 年 5 月住了 2 晚
Jennifer 於 2024年5月17日的回應
Kyung Sun we look forward to welcoming you back on your next visit to Niagara.

10/10 優異

Jennifer

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful. Highly recommend.
於 2024 年 5 月住了 2 晚
Jennifer 於 2024年5月17日的回應
Thank you, Jennifer, for taking the time to give us a review and to recommend us to others.

10/10 優異

Shuhei

讚好：整潔度和職員與服務
於 2024 年 5 月住了 1 晚
Jennifer 於 2024年5月17日的回應
Thank you Shuhei we appreciate the 5 out of 5 rating.

10/10 優異

Annette

讚好：整潔度、職員與服務和住宿狀況
We enjoyed the location and the spa services
於 2024 年 5 月住了 1 晚
Jennifer 於 2024年5月17日的回應
Thank you Annette for taking the time to give us a review. We are happy you enjoyed the Spa services and our location.

10/10 優異

Dayna

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Jennifer 於 2024年5月16日的回應
Dayna, we appreciate the 5 out of 5 rating

10/10 優異

Brenda

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I loved the fact this property was close to all attractions, it was clean, the staff was extremely friendly and they gave free cookies
於 2024 年 5 月住了 3 晚
Jennifer 於 2024年5月15日的回應
Thank you, Brenda, for taking the time to give us a review and to share some feedback.

8/10 不錯

Joel

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Some fixtures in the room were dated
於 2024 年 5 月住了 1 晚
Jennifer 於 2024年5月13日的回應
Joel thank you for taking the time to give us a review. We are surprised to hear you found the fixtures in the room dated as this year we updated all the furniture and light fixtures in our rooms. We will look over the room you stayed in again and make sure things our up to date. Thank you for the feedback.

8/10 不錯

Judy

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Our room was high up and the view was exceptional. Staff were very nice and helpful. Housekeeping could improve a lot. Our room wasn't cleaned properly and supplies not replaced. I did call reception and they sent someone up right away to fix what was wrong. (It was not very satisfactory0
於 2024 年 5 月住了 2 晚
Jennifer 於 2024年5月12日的回應
Thank you, Judy, for sharing your stay experience with us. We are sorry to hear your room was not cleaned to standard as this is not common for our hotel. We appreciate you bring it to our attention.

8/10 不錯

Mahmoud

家人同遊
讚好：整潔度、職員與服務和住宿狀況
An average hotel with less than average food and dining facility.
於 2024 年 5 月住了 1 晚
Jennifer 於 2024年5月12日的回應
Mahmoud, we appreciate you taking the time to give us a review. We are sorry to hear we did not meet your standards in our restaurants.

10/10 優異

Anthony

讚好：整潔度、職員與服務和住宿狀況
A
於 2024 年 2 月住了 1 晚
Jennifer 於 2024年5月12日的回應
Thank you, Anthony, for the 5 out of 5 rating.

10/10 優異

Paul

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean and modern hotel with outstanding amenities close to everything you need at Niagara Falls. Would definitely stay again. Helpful staff and a 7-min walk from everything (with a view, as well!).
於 2024 年 5 月住了 2 晚
Jennifer 於 2024年5月12日的回應
Thank you, Paul, we appreciate you taking the time to share your stay experience with us. We are happy to hear you enjoyed our location as well as our service.

8/10 不錯

HRANT (ORILLIA)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was good except the location
於 2024 年 5 月住了 1 晚
Jennifer 於 2024年5月12日的回應
Thank you Hrant for taking the time to give us a review.

8/10 不錯

Hussein

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fast service
於 2024 年 5 月住了 1 晚
Jennifer 於 2024年5月12日的回應
Thank you, Hussein, for taking the time to give us a review

10/10 優異

Nicole

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely hotel with warm atmosphere. Nicer pool area compared to other hotels.
於 2024 年 5 月住了 1 晚
Jennifer 於 2024年5月12日的回應
Thank you, Nicole, for taking the time to give us a review. We are happy to hear that you enjoyed the atmosphere of the hotel.

10/10 優異

eva

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The whole property, including public area and guest rooms are very clean and well maintained. The design and decoration of the lobby is very cozy and has class. Location is convenient. Even though not by the falls, we can still see it from our river view room. The complimentary cookies are yummy.
於 2024 年 5 月住了 1 晚
Jennifer 於 2024年5月10日的回應
Eva, we really appreciate you taking the time to give us a review and share your stay experience. We look forward to welcoming you back with another of our famous warm welcome cookies.

10/10 優異

Miranda

於 2024 年 5 月住了 1 晚

2/10 很差

Joe

伴侶同遊
讚好：整潔度
不滿：職員與服務
Front desk staff was not friendly Got wake up call 745 without asking for one My partner got harassed by hotel staff when he came down for walk during night
於 2024 年 5 月住了 1 晚
Jennifer 於 2024年5月6日的回應
Joe I am sorry you had this kind of experience as it's not typical for your guest to get wake up calls they did not want. We will look into this to ensure it does not keep happening. We will follow up with our team regarding how they approach our guest. We all take great care to ensure anyone who is not a guest is not wondering the hotel for the safety of all our guest. How people are approached matters, and we appreciate you bring this to our attention.

8/10 不錯

pamela

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Beautiful maintained property
於 2024 年 5 月住了 1 晚
Jennifer 於 2024年5月10日的回應
Thank you, Pamela, for taking the time to give us a review.

10/10 優異

Hunter

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was super friendly and helpful. The rooms were extremely clean and welcoming, couldn’t have asked for a better stay.
於 2024 年 4 月住了 3 晚
Jennifer 於 2024年5月10日的回應
Hunter we are happy to hear you enjoyed your stay,. We appreciate you recognizing our team and look forward to welcoming you back.

6/10 一般

roth

讚好：整潔度和職員與服務
於 2024 年 4 月住了 2 晚
Jennifer 於 2024年5月6日的回應
Thank you Roth for taking the time to give us a review. We would like to know how we can get a better score

10/10 優異

Amani

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff very helpful. The rooms spacious, clean and comfortable.
於 2024 年 4 月住了 2 晚
Jennifer 於 2024年5月8日的回應
Thank you, Amani, for taking the time to give us a review. We appreciate the 5 out of 5 rating.

6/10 一般

Millicent

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Jennifer 於 2024年5月6日的回應
Millicent thank you for taking the time to give us a review. We would like to know how we can get a 5 star rating.

8/10 不錯

Peter M

於 2024 年 4 月住了 1 晚

8/10 不錯

Jeanette

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The lobby is very nice & the room was clean with a great view of the falls. It was a close walk to the casino & our concert venue. The only thing we found disappointing was the television viewing. There seemed to only be antenna channels & on demand movies.
於 2024 年 4 月住了 2 晚
Jennifer 於 2024年4月30日的回應
Jeanette thank you for sharing your stay experience with us. We are happy to hear you enjoyed our location. We have just upgraded our rooms with new TV's and more upgrades are coming.

8/10 不錯

Andrea

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel itself was lovely and the restaurant food and staff were excellent. My only issue is the wheelchair accessible rooms could use some work. I travelled with my son in a power wheelchair so I come with a portable lift and lots of luggage. The flooring should be hard throughout, carpet is no good for wheelchairs or lifts. The room wasn’t as big as i would have thought for an accessible room. The beds are on platforms, which seems to be common these days, but are virtually impossible to roll a lift under when transferring a patient.
於 2024 年 4 月住了 2 晚
Jennifer 於 2024年4月30日的回應
Andrea thank you for taking the time to share your needs of an accessible room. We appreciate your feedback.

10/10 優異

Aaron

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Jennifer 於 2024年4月30日的回應
Thank you, Aaron we appreciate, the 5 out of 5 rating.

10/10 優異

shernaz mohes

讚好：整潔度、職員與服務和住宿狀況
More options for food at the hotel.
於 2024 年 4 月住了 2 晚
Jennifer 於 2024年4月28日的回應
Thank you, Shernaz, for taking the time to give us a review and some feedback.

10/10 優異

Allison

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Jennifer 於 2024年4月28日的回應
Thank you, Alison, for taking the time to give us a review.

10/10 優異

David

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This was a perfect place to stay for our family for a visit to the Falls! The pool is AMAZING, the rooms are spacious, and the staff was so kind and hospitable. It is also a very convenient walk to the Falls and all other attractions in the immediate Niagara Falls area. Definitely recommend!
於 2024 年 4 月住了 3 晚
Jennifer 於 2024年4月25日的回應
Thank you, David, for sharing your stay experience with us. We appreciate the recommendation and look forward to welcoming you back.

8/10 不錯

Callie

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was great. Convenient location to everything in Niagra Falls but also quiet enough to relax.
於 2024 年 4 月住了 2 晚
Jennifer 於 2024年4月24日的回應
Callie thank you for the review. We are happy to hear you enjoyed our location and found it relaxing.

8/10 不錯

Jozef

家人同遊
讚好：整潔度和職員與服務
Hotel was clean Lots of parking Service desk attendants were polite
於 2024 年 4 月住了 2 晚
Jennifer 於 2024年4月23日的回應
Thank you, Jozef, we appreciate you taking the time to give us a review

8/10 不錯

GREG

讚好：整潔度、職員與服務、設施服務和住宿狀況
nice check in and follow up text to see if all was good in the room.
於 2024 年 4 月住了 1 晚
Jennifer 於 2024年4月23日的回應
Thank you, Greg, for taking the time to give us a review. we are happy to hear that thing went as expected during your check in.

8/10 不錯

Nadia

伴侶同遊
讚好：設施服務
不滿：住宿狀況
Location was great! Walkable to everything. The room was quite spacious and bed were comfortable. Pool was very nice My biggest issue is the lack of the basic things which make a difference. No slippers or robes, no shower cap and no ability to extend check out (unless we call in the morning to ask or you pay an extra fee). Its the little things that matter, so it felt like the hotel was cutting corners which made it have a cheap feel to it
於 2024 年 4 月住了 1 晚
Jennifer 於 2024年4月21日的回應
Thank you, Nadia, for taking the time to share your experience. Please know that all amenities are offered to the brand standard. We appreciate your feedback as it will help us to improve the guest experience.

10/10 優異

Brittany

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Pool was so much fun . Hotel room was great, view was lovely. The cookie on check in was delicious!
於 2024 年 4 月住了 1 晚
Jennifer 於 2024年4月17日的回應
Brittany we are happy to hear you enjoyed your stay with us. Yes, our warm welcome cookies have become famous we all love them.

10/10 優異

Wai

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Their restaurant is a very good place for you to enjoy your vacation. I eat breakfast, lunch and dinner there, their servers are friendly and professional, food is excellent and not pricey, thank you
於 2024 年 4 月住了 3 晚
Jennifer 於 2024年4月16日的回應
Thank you, Wai, we are happy to hear you enjoyed our restaurant.