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瀑布旅館酒店的評價

2.5 out of 5
瀑布旅館酒店
5657 Victoria Ave, Niagara Falls, ON

評價

7.4

不錯

10 分評分，優異；1962 則評價中有 666 則" "
8 分評分，不錯；1962 則評價中有 597 則" "
6 分評分，一般；1962 則評價中有 296 則" "
4 分評分，欠佳；1962 則評價中有 201 則" "
2 分評分，很差；1962 則評價中有 202 則" "

7.6/10 

整潔度

8.0/10 

職員與服務

7.0/10 

設施服務

7.0/10 

住宿狀況

7.4/10 

環保程度

評價

2/10 很差

MEICUI

家人同遊, 親子同遊
不滿：整潔度、職員與服務和住宿狀況
they service so bad and not clean to service and they make you so confuse. I so mad that hotel. Will not come back
於 2023 年 7 月住了 1 晚
General Manager 於 2023年7月19日的回應
We encourage you to reach out to the property directly regarding this matter.

4/10 欠佳

wu

於 2023 年 5 月住了 1 晚
General Manager 於 2023年6月11日的回應
Thank you for taking the time to share your feedback with us .

8/10 不錯

Ada

家人同遊
讚好：整潔度和職員與服務
住到頂樓的河境房，晚上在房中寫意地欣賞到煙花，夜景望到摩天輪，感到滿足。
於 2022 年 10 月住了 1 晚
General Manager 於 2022年10月16日的回應
Hi Ada, Glad to hear that you enjoyed the view of the fireworks from your room . We appreciate your kind words and look forward to welcoming you back again in the future.

10/10 優異

Nancy (Toronto)

於 2024 年 4 月住了 2 晚

10/10 優異

Mehakman kaur

讚好：整潔度、職員與服務、設施服務和住宿狀況
Safe and quiet place
於 2024 年 4 月住了 2 晚
General Manager 於 2024年5月1日的回應
Thank you for taking the time to share your feedback with us based on your recent stay

8/10 不錯

Sarah

讚好：整潔度、職員與服務和住宿狀況
Rooms are big and spacious. Clean hotel and good shape. Friendly staff.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月1日的回應
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 優異

Sid

多人同遊
不滿：設施服務
Tv didnt work
於 2024 年 4 月住了 2 晚
General Manager 於 2024年5月1日的回應
Thank you for taking the time to share your feedback with us based on your recent stay. Please never hesitate to speak with a member of staff as we gladly could have resolved this promptly for you.

4/10 欠佳

Dale

家人同遊
不滿：設施服務和住宿狀況
Holes in wall where towel bar ws e replaced but in lower position, cracked walls,square spot 4x5 wih mold under sink, never been charged for parking at any hotel, intill now. 20 bucks a night.
於 2024 年 4 月住了 5 晚
General Manager 於 2024年5月1日的回應
Thank you for taking the time to share your feedback with us based on your recent stay.

6/10 一般

jenevie

於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月1日的回應
Thank you for taking the time to share your feedback with us based on your recent stay.

8/10 不錯

Ashley

讚好：職員與服務
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月26日的回應
Thank you for taking the time to share your valued feedback with us .

10/10 優異

Yenia

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月26日的回應
Thank you for taking the time to share your valued feedback with us .

10/10 優異

ROD

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月26日的回應
Thank you for taking the time to share your valued feedback with us .

2/10 很差

Yesenia

不滿：整潔度、職員與服務和住宿狀況
I didn't like it because they are not empathetic when an emergency occurs. I made a reservation for three nights and when I arrived at the place it cannot cross the border with Canada and they (Expedia) could not give me the option of transferring me to a hotel on the New York side and I lost all my money, even though the reservation had insurance anyway. I lost, they charged me for the online reservation, the cost of the room for the 3 nights and the purchase insurance, all that money for two because we were two families traveling together. The experience was horrible, in short I DON'T USE THEIR POOR SERVICE ANYMORE. The only thing they care about is selling and the client doesn't even care.
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月27日的回應
Thank you for your valued feedback . Regretfully when booking non refundable reservations neither the seller or property are able to refund the reservation. While all parties are empathetic to your current situation as mentioned there are circumstances where exceptions are not able to be made due to the type of booking. We apologize for any inconvenience this may have caused.

8/10 不錯

Kishore (Fort Lee)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A nice property in the Clifton Hills area. Affordable and convenient with on-site parking and proximity to the falls, attractions, and shopping.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月21日的回應
Thank you for taking the time to share your feedback with us based on your recent stay.

8/10 不錯

Livia

讚好：整潔度、職員與服務和住宿狀況
Good value
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月20日的回應
Thank you for taking the time to share your feedback with us based on your recent stay.

6/10 一般

Emily

伴侶同遊
讚好：職員與服務
不滿：住宿狀況
The bathroom sink was clogged and the jacuzzi tub didn’t work. The front desk offered no money back or any sort of compensation. Where did the customer service go?
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月19日的回應
Thank you for taking the time to share your feedback with us based on your recent stay. We are very sorry to learn that your stay with us did not go as expected . We have emailed you privately to discuss your experience further.

6/10 一般

Stjepan

多人同遊
讚好：職員與服務和設施服務
Close to Casino , sky wheel , shopping
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月19日的回應
Thank you for taking the time to share your feedback with us based on your stay.

8/10 不錯

Amy

讚好：整潔度、職員與服務和住宿狀況
Great hotel for the price needs some upgrades
於 2024 年 4 月住了 4 晚
General Manager 於 2024年4月17日的回應
Thank you for taking the time to share your feedback with us based on your recent stay.

6/10 一般

Jessica

家人同遊
La habitación el teléfono no funcionaba. Lo notifiqué y nunca lo repararon. El jabón de la ducha vacío. La muchacha de front desk no era muy amable. Es la segunda ocasión que me hospedo y la primera vez el trato y las habitaciones fue diferente. Y estaba considerando llevar en navidades a mi familia que vienen de viaje. Deberían tener las habitaciones en buen condiciones.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月17日的回應
Thank you for taking the time to share your feedback with us .

10/10 優異

Kimberly Jannele

讚好：整潔度、職員與服務和住宿狀況
Good
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月17日的回應
Thank you for taking the time to share your feedback with us based on your recent stay.

2/10 很差

Rachel

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The service was terrible and the access to the rooms was awful. The pictures of the rooms are not accurate, Its a MOTEL not a hotel
於 2024 年 2 月住了 1 晚
General Manager 於 2024年4月17日的回應
Thank you for your recent feedback regarding your reservation with The Falls Hotel and Inn . As mentioned in our name we are both a hotel and Inn as we offer both hotel room options with suites as well as economy options in our motel section. Your booking was made for our hotel section and would have been happy to offer you a reservation change to our tower for future reference.

10/10 優異

Nadia

讚好：整潔度、職員與服務和住宿狀況
Great!
於 2024 年 2 月住了 1 晚
General Manager 於 2024年4月17日的回應
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 優異

Fadya

讚好：整潔度、職員與服務和住宿狀況
Good stuff
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月17日的回應
Thank you for taking the time to share your feedback with us based on your recent stay.

6/10 一般

marie-josée

讚好：職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月17日的回應
Thank you for taking the time to share your feedback with us based on your recent stay.

4/10 欠佳

Alexandre

親子同遊, 多人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Le positif: le personnel et le service est excellent. Le négatif: en bref, l’hotel est pratiquement en train de tomber en ruine… j’explique: il y a un manque flagrant d’entretien sur l’état des chambres et du bâtiment. Les tapis sont tachés, ca sent l’humidité dans les couloirs. Il y a des coulisses et des taches sur le murs. Il y a même des trous dans les murs. Les luminaires de la salle de bain clignote sans arrêt, le siège de toilettes tien à une seule vis, la télécommande de la tv a besoin de ruban adhésif pour tenir les piles en places et la tv fonctionne mal. Les assesseurs sont horribles et les escaliers mêne à l’extérieur… En gros, mis à part que cet hôtel est situé à merveille pour l’action et les activités, je ne recommande tout simplement pas cet hôtel. Surtout que le prix est élever. J’aurais préférer séjourner dans un “motel” miteux que de payer une fortune pour cet endroit.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月14日的回應
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 優異

John

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place and location
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月13日的回應
Thank you for taking the time to share your feedback with us based on your recent stay.

6/10 一般

LOURENCO

家人同遊
讚好：整潔度和職員與服務
不滿：設施服務
I liked the location near the Clifton Hill. What I didn't like it was the day 4/8/24 of check out . I ask the lady if I can leave my car there until the eclipse was over, they said today we charging $100.00 for parking.That was ridiculous cost!! They usually charge $20.00 a day for parking. We leave the hotel around 9am and parked my car for free at Niagara Falls NY and saved me $100.00.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月13日的回應
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 優異

Arocki

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月13日的回應
Thank you for taking the time to share your feedback with us based on your recent stay.

8/10 不錯

Gordon

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Clean, roomy, good condition and upkeep. Not luxurious. Solid value hotel. 2 minute walk to the popular Clifton Hill amusement area. 5-10 minute walk to the falls. Beds are adequate but not luxurious. TV is small. Staff are friendly and helpful.
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月13日的回應
Thank you for taking the time to share your feedback with us based on your recent stay.

6/10 一般

Jackson

伴侶同遊
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
A jacuzzi was advertised, but its features did not work, so it was just a large bathtub. Neither the jacuzzi nor tiny bathroom had safety features such as grab bars and were thus dangerous to anyone other than athletic 18 year olds.On the positive side the staff were pleasant and attentive, and the omelet in the restaurant was excellent.
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月12日的回應
Hi Jackson , Thank you for taking the time to share this valued feedback with us based on your recent stay. Please never hesitate to mention any concerns while on property as the comfort of your stay is our priority.

8/10 不錯

Mario

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Parking to expensive
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月12日的回應
Thank you for your feedback. Our parking charge of 20.00 per night is standard for the area. We apologize for any inconvenience.

8/10 不錯

Darryl

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Registration staff extremely courteous and helpful. Facility very clean and well maintained. Onsite restaurant convenient for early breakfastif wanted, but many, many other dining options available close by.
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月12日的回應
Thank you for taking the time to share your feedback with us based on your recent stay

2/10 很差

Sandra

於 2024 年 3 月住了 4 晚
General Manager 於 2024年5月1日的回應
Thank you for taking the time to share your feedback with us based on your recent stay.

6/10 一般

John

讚好：職員與服務
Bathroom needs updating
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月12日的回應
Thank you for taking the time to share your feedback with us based on your recent stay.

8/10 不錯

Eliza

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The location is near the busy attractions but away enough to be quieter.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月12日的回應
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 優異

Michelle

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月12日的回應
Thank you for taking the time to share your feedback with us based on your recent stay.

8/10 不錯

Holly

讚好：職員與服務
Location is amazing! The room itself is definitely not fancy but did the trick.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月12日的回應
Thank you for taking the time to share your feedback with us based on your recent stay.

4/10 欠佳

Deborah

不滿：整潔度、職員與服務、設施服務和住宿狀況
It was not what I expected. The beds were hard and uncomfortable,the pillows were small and lumpy. It was an older hotel and not very appealing. I’m sorry but I will not be returning.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月12日的回應
Thank you for taking the time to share this valued feedback with us based on your recent stay. Please never hesitate to mention any concerns while on property as the comfort of your stay is our priority.

10/10 優異

Caitlin

家人同遊
讚好：整潔度、職員與服務和設施服務
Conveniently located to walk to Clifton hill with all the attractions. Room was clean and staff was friendly.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月12日的回應
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 優異

Tina

讚好：整潔度、職員與服務和住宿狀況
Front desk clerk was very friendly and helpful. She told me of all the restaurants nearby.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月6日的回應
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 優異

Pasqualina (Laval)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was close to everything!
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月6日的回應
Thank you for taking the time to share your feedback with us based on your recent stay.

8/10 不錯

Cliford

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月4日的回應
Thank you for taking the time to share your feedback with us based on your recent stay.

8/10 不錯

Jacqueline

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務和設施服務
Close to amenities
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月3日的回應
Thank you for taking the time to share your feedback with us based on your recent stay.

6/10 一般

York

讚好：職員與服務
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月3日的回應
Thank you for taking the time to share your feedback with us based on your recent stay.

8/10 不錯

Lorena

讚好：整潔度和住宿狀況
good
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月6日的回應
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 優異

Gaurav

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room was very spacious and cleaned ,walkable to Clifton hill and many restaurants near by.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月31日的回應
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 優異

Jennifer

於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月20日的回應
Thank you for taking the time to share your feedback with us based on your recent stay.

8/10 不錯

Patrick

家人同遊
讚好：整潔度、職員與服務和設施服務
Our room and bathroom were very clean, which is always my main focus when staying in a hotel, everything beyond that is a bonus. We got a tower room with two beds and a pullout sofa. The beds and sofa could definitely use an upgrade. The shower was clean and the water pressure was phenomenal. They have breakfast vouchers for their cafe available to save some money on dining. The pool area was clean. They do charge for parking per day which was surprising but it’s a quick walk to Clifton Hill and the falls from the hotel so it was nice not to have to try to find more paid parking somewhere else. Overall it was a great option for the price point.
General Manager 於 2024年3月31日的回應
Thank you for taking the time to share your feedback with us based on your recent stay with us .

10/10 優異

Nicole

親子同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
Staff was helpful and friendly!
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月30日的回應
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 優異

Robyn

於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月19日的回應
Thank you for taking the time to share your feedback with us .