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「Food took a while. Toilet seat cover broken」

「Hotel claims it has wifi. It does not. Had to stay only one out of four nights as a result. Reported to Hotels.com. Residency hotel refused to refund me for the three nights. Hotels.com offered me 50% refund in coupons. I regret ever wanting to stay at Leosophine Residency, and ending up loosing half of my money. Staff very unhelpful.」

「They did not have my reservation」

「Not a great experience - welcomed by an unfriendly, curt receptionist; and on to the first room which had dirty linen, seemingly unchanged from last use - with a bit of female hair. All garnished with a stale smell The second room equally had a pervasive stale smell, with fluff on the sheets. Had to perform emergency plumbing work on a faulty toilet. The room was not cheap by local standards, this I’d describe this booking as one of my worst in recent travels.」