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桑茲貝斯特韋斯特普勒斯旅館及套房酒店的評價

2.5 out of 5
桑茲貝斯特韋斯特普勒斯旅館及套房酒店
1330 E Ocean View Ave, Norfolk, VA

評價

7.8

不錯

10 分評分，優異；1002 則評價中有 382 則" "
8 分評分，不錯；1002 則評價中有 324 則" "
6 分評分，一般；1002 則評價中有 144 則" "
4 分評分，欠佳；1002 則評價中有 90 則" "
2 分評分，很差；1002 則評價中有 62 則" "

7.8/10 

整潔度

8.6/10 

職員與服務

7.6/10 

設施服務

7.6/10 

住宿狀況

7.6/10 

環保程度

評價

4/10 欠佳

Molly

家人同遊
不滿：整潔度和住宿狀況
Room was filthy. Balls of hair like dust bunnies. Brand new white socks dirty after walking on the floor for 5 mins.Tub faucet would not stop dripping loudly, making it difficult to sleep. Splattered food on the blinds and on a picture. Hair in the fridge and on top of the stove. Room was a suite with fridge, freezer, stove and microwave but there was nothing to eat with or cook with in the room. Coffee maker was broken, missing a part. The facility tried to address this by fixing it, but it was a moot point because there weren’t any more pods for the coffee maker. The wifi finally connected to their service and it had no internet connection so we couldn’t use our devices. I informed the property of these issues during my stay and at check out. The woman who checked out and took my complaint was very nice- most friendly staff person there. She called me after I left and offered me to sign up for BestWestern rewards and she would comp me some points. I declined this as there is no way I am going to visit a best western again. I have pictures and video documenting all of these claims. I could have dealt with the lack of wifi and broken coffee maker if the room had been clean. There is nothing worse than getting out of the shower and needing to put on flip flops bc the floor is too dirty to step on. had to wash my room.
於 2024 年 4 月住了 2 晚

8/10 不錯

Christina

讚好：職員與服務、設施服務和住宿狀況
Nice motel. Well equipped rooms. Staff was very, very nice. Was in a newer room with a hard floor. Being on the beach, a broom or mini vac in the room would be helpful. Constantly felt like I had sand on my feet - because I did. Housekeeping checked in on day 3 of 4 to see if I needed anything. I didn’t love being on the ground floor - but that is what was available.
於 2024 年 4 月住了 2 晚

10/10 優異

Jim

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
View is the best!
於 2024 年 4 月住了 1 晚

4/10 欠佳

Dana

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
The bathroom floor was dirty. The tub was not clean. The bed had small kinky hair in it that was not ours.
於 2024 年 4 月住了 1 晚
ld 於 2024年4月22日的回應
Thank you for completing the review regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 優異

Maycala

商務旅客
讚好：整潔度、職員與服務和住宿狀況
The hotel staff assisted me to my room with heavy bags I greatly appreciated that.
於 2024 年 4 月住了 1 晚
FD 於 2024年4月18日的回應
We are very happy to hear this!

8/10 不錯

Paunani

家人同遊
讚好：職員與服務和住宿狀況
They offer kitchenette but no utensils to cook with.
於 2024 年 3 月住了 3 晚
lc 於 2024年4月16日的回應
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.Our kitchenware is available in the front office. Pots 7 pans are also available upon request.

10/10 優異

Yulonda

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
All the staff on the property were amazing, very friendly and helpful, Tina was very kind she reassured us that all was well with our room.
於 2024 年 4 月住了 3 晚
LC 於 2024年4月12日的回應
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 一般

Rhea

讚好：整潔度和職員與服務
於 2024 年 4 月住了 2 晚
LC 於 2024年4月12日的回應
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 一般

Mo

於 2024 年 4 月住了 1 晚
LC 於 2024年4月12日的回應
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 不錯

Kathy

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Floor was dirty but we are first floor by beach and now pollen season...
於 2024 年 3 月住了 4 晚
LC 於 2024年4月12日的回應
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 很差

Benjamin

不滿：整潔度、職員與服務、設施服務和住宿狀況
So gross…. Cockroaches everywhere…. Stove was so dirty…. This shouldn’t even be on here
於 2024 年 4 月住了 1 晚
FD 於 2024年4月4日的回應
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 優異

Joanne

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beach access!!
於 2024 年 3 月住了 2 晚
vb 於 2024年3月25日的回應
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 優異

Bruce

讚好：整潔度、職員與服務、設施服務和住宿狀況
On the beach
於 2024 年 3 月住了 1 晚
vb 於 2024年3月25日的回應
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 很差

Eugina

家人同遊, 親子同遊, 伴侶同遊
不滿：職員與服務、設施服務和住宿狀況
Property decided to take our money and start a renovation just to say we can't rebook, even though they allowed other guest to stay,it also had ants everywhere I even in the fridge,the stove was rusty only 2 aisles worked and oven was gunked with old food,we were moved TWICE at check in ,the staff gave us a rate then did not honor that rate.i would never stay or recommend THIS best Western location to anyone.. breakfast served cold eggs and watered biscuits and gravy, breakfast attended sat at the table in breakfast area PICKING her nose then made coffee
於 2024 年 2 月住了 5 晚
vb 於 2024年3月25日的回應
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 優異

Joanne

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務和住宿狀況
J’ai beaucoup aimé l’emplacement Le lit est confortable Internet fonctionne très bien Grand Parc à chien ce qui est rare dans un hôtel ou un motel Bon déjeuné
於 2024 年 3 月住了 5 晚
vb 於 2024年3月25日的回應
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 欠佳

James E

於 2024 年 3 月住了 1 晚
FD 於 2024年4月4日的回應
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 不錯

Ujjwal

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Overall nice property. Room is nice and spacious.
於 2024 年 3 月住了 1 晚
FD 於 2024年3月14日的回應
Thank you for the rating!

4/10 欠佳

Luisa

伴侶同遊, 多人同遊
讚好：設施服務
不滿：整潔度和住宿狀況
Staff was really nice! the room itself was dirty, and there was insects. the beach location was lovely. overall, i would not stay here again.
於 2024 年 2 月住了 3 晚
lc 於 2024年2月29日的回應
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 優異

Iliana

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
The front staff were very nice and helpful. The room was cozy. Location felt as if it was in the middle of everywhere we wanted to go so very convenient.
於 2024 年 2 月住了 9 晚
LC 於 2024年3月5日的回應
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you for taking the time to complete a review. It was our pleasure!

8/10 不錯

Roset

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
👍😁
於 2024 年 2 月住了 1 晚
Van 於 2024年2月15日的回應
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 優異

Victoria (Melville)

讚好：整潔度、職員與服務和住宿狀況
Clean, great staff and on the Beach!
於 2023 年 12 月住了 1 晚
lc 於 2024年2月6日的回應
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 優異

Jose

商務旅客
讚好：整潔度、職員與服務和設施服務
I had a great stay . Bit out dated but overall I would recommend it.
於 2024 年 1 月住了 4 晚
lc 於 2024年2月6日的回應
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 欠佳

Earl R

伴侶同遊
不滿：整潔度和住宿狀況
This property had think blankets. The mattress was cheap and you felt the springs in tour back causing my wife severe back pain. Found two roaches in the fridge and a bog cockroach on the floor. The room smelled like mildew and when we needed wash clothes and towels we had to wait overnight in order to get them. The staff was very friendly and tried their best. The breakfast was pretty good but they mainly had pork meat which we couldn’t partake in. I will not return to the particular Best Western knowing what I know now. Hopefully another Best Western will be better!!
於 2024 年 1 月住了 3 晚
FD 於 2024年2月2日的回應
Thank you for providing this feedback. We do sincerely apologize for not exceeding your expectations and we fell short on our end. I do hope you give us another opportunity to make this right.

8/10 不錯

Valery (Petionville)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beach view
於 2024 年 1 月住了 2 晚
FD 於 2024年2月2日的回應
Thank you

10/10 優異

Eileen

於 2024 年 1 月住了 1 晚
vb 於 2024年3月25日的回應
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 不錯

Allison

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
FD 於 2024年2月2日的回應
Thank you

4/10 欠佳

Chris

於 2024 年 1 月住了 1 晚
Fd 於 2024年2月2日的回應
Thank you

4/10 欠佳

Dedrea

家人同遊
不滿：職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
FD 於 2024年2月2日的回應
Thank you

8/10 不錯

Alexander

讚好：整潔度、職員與服務、設施服務和住宿狀況
Likes: Beachfront Dislikes: unable to earn best western points
於 2024 年 1 月住了 1 晚
Kalyn 於 2024年1月20日的回應
Thank you for your feedback

10/10 優異

joseph

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good value for price paid. Breakfast was pretty descent and the property is right on the bay/beach.
於 2024 年 1 月住了 1 晚
Kalyn 於 2024年1月20日的回應
Thank you for your feedback

8/10 不錯

Daniel (Rochester)

讚好：整潔度、職員與服務、設施服務和住宿狀況
It was as great place!
於 2023 年 12 月住了 6 晚
Kalyn 於 2024年1月20日的回應
Thank you

2/10 很差

Mike

Roaches
於 2023 年 12 月住了 3 晚
FD 於 2024年1月20日的回應
Thank you for your feedback

8/10 不錯

Raffaele (Raleigh, NC)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚
FD 於 2024年1月20日的回應
Thank you for your feedback.

10/10 優異

Darci

於 2023 年 12 月住了 4 晚
FD 於 2024年1月20日的回應
Thank you for your feedback

10/10 優異

Sean

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
FD 於 2024年1月20日的回應
Thank you for feedback

8/10 不錯

Lin

讚好：整潔度、職員與服務和住宿狀況
Right on beach
於 2023 年 12 月住了 1 晚
FD 於 2024年2月2日的回應
Thank you.

10/10 優異

Ona

寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff, I love the fenced-in dog park! The only issue is that other dog owners didn't clean up after their pets. Booked room with Kitchen and checked out the kitchen items which were very stingy i.e. no plates, silverware cooking utensils but I made due.
於 2023 年 12 月住了 2 晚
FD 於 2024年1月20日的回應
Thank you for your feedback

10/10 優異

David

於 2023 年 12 月住了 1 晚
VanB 於 2023年12月5日的回應
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 優異

Alexander

讚好：整潔度、職員與服務、設施服務和住宿狀況
1. I enjoyed the ocean front view. 2. Room was clean. 3. Breakfast room was excellent with a lot of selections and very clean. 4. The staff was very accomodating. 5. There was even an outdoor outlet for me to plug in my electical car. 6. Easy access to the beach.
於 2023 年 11 月住了 1 晚
lc 於 2023年11月24日的回應
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 優異

Lindsey

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Loved the oceanside patio and access to the beach. Closest restaurants are half mile away. Good value for the price and convient to the airport.
於 2023 年 11 月住了 3 晚
lc 於 2023年11月24日的回應
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 一般

Milad

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Its right on the beach, nice view; our room was clean but kinda outdated. breakfast was not the best.
於 2023 年 11 月住了 1 晚
lc 於 2023年11月20日的回應
Thank you for taking the time to complete a review.

10/10 優異

Maite

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Great location to a fair price. Very friendly and helpful staff.
於 2023 年 11 月住了 2 晚
lc 於 2023年11月20日的回應
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 欠佳

steele

家人同遊
不滿：整潔度和職員與服務
Only stayed here because someone else was
Heat in living area didnt work Fruit flys in the room My room was next to a maintenance room so when ever they decided to run tools it was VERY LOUD and my 2 year old got woken up repeatedly
於 2023 年 11 月住了 5 晚
lc 於 2023年11月20日的回應
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 優異

ulri

於 2023 年 11 月住了 2 晚
lc 於 2023年11月29日的回應
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 欠佳

Juan

不滿：職員與服務和住宿狀況
Nothing
於 2023 年 10 月住了 1 晚
lc 於 2023年11月20日的回應
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 很差

Joyce

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The lamp in bedding area rusty and flaking metal chips as well as bathroom towel rack where they put the semi-white towels. Also bedsheets were dirty. Replacement clean towels not available. The bathtub was dirty as well as bathroom sink which had toothpaste in sink from previous. My husband purchased cleaning supplies and bathmat. We did not dare stay another night. Horrible to call yourself a suite hotel!!!
於 2023 年 10 月住了 2 晚
LC 於 2023年10月31日的回應
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Due to the inconvenience there was a 20% discount applied to your stay total in the amount of -70.20. Thank you for accepting this as a token of our appreciation.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 優異

Sally

讚好：整潔度、職員與服務和住宿狀況
Great place to stay
This hotel is located in great proximity to food, the beach and the naval base. The room was comfortable and set up for guests.
於 2023 年 10 月住了 3 晚
Kalyn 於 2023年10月29日的回應
Thank you for sharing your feedback.

10/10 優異

robert

讚好：整潔度、職員與服務和住宿狀況
Was recently renovated. Looked like new
於 2023 年 10 月住了 1 晚
FD 於 2023年10月29日的回應
Thank you for your feedback

10/10 優異

Kevin

讚好：整潔度、職員與服務和住宿狀況
Room was clean and comfortable. Staff were very friendly and helpful. View was great and breakfast was good every morning. We did not use the beach access or pool, so I can't really comment on them but they looked inviting.
於 2023 年 10 月住了 3 晚
LC 於 2023年10月26日的回應
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon and take full advantage of the pool and beach areas.

10/10 優異

Lacy

於 2023 年 10 月住了 1 晚
lc 於 2023年10月26日的回應
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.