The room was ok but we could not get the heat to come on. It was cold. we had to call and get a blanket. The toilet seat was broken.
MARY
於 2024 年 5 月住了 1 晚
2/10 很差
Anthony (Bethlehem)
2024年5月13日
不滿:整潔度、職員與服務和住宿狀況
Anthony
於 2024 年 5 月住了 3 晚
6/10 一般
David
家人同遊
2024年5月13日
讚好:整潔度和住宿狀況
不滿:職員與服務
I loved the property. The lobby and hallways and the room was clean. The one problem was that for $267 for a nights stay, I would expect better service from the staff. I messaged the front desk at 10:00 pm to ask for an additional pillow. At 11:00 pm I reached back out and was assured it was being handled and on the way. At 2:30, I again asked ur front desk and was again told they were working on it. I never got my pillow or a message explaining why. I expressed my dissatisfaction this morning and the day shift attendee was completely apologetic. I’m hoping this was just a one time thing with a staff member who obviously did not care about customer satisfaction. It put a bad taste in my mouth. I mean if I was staying at a $55 night hotel, then yes. But a $267 4 star hotel I expect better out of. Now besides this one thing not being handled properly I have no other complaints.
David
於 2024 年 5 月住了 1 晚
10/10 優異
Anne
2024年5月12日
讚好:住宿狀況
Anne
於 2024 年 5 月住了 1 晚
10/10 優異
Richard
2024年5月10日
讚好:整潔度、職員與服務和住宿狀況
Richard
於 2024 年 5 月住了 2 晚
8/10 不錯
doris
2024年5月8日
讚好:整潔度、職員與服務和住宿狀況
doris
於 2024 年 5 月住了 1 晚
8/10 不錯
Kevin
伴侶同遊, 商務旅客
2024年5月6日
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
Parking was difficult. Staff was short and rude when asked for direction. Considering it’s the first face of the hotel you see it certainly doesn’t go far towards creating a welcoming atmosphere.
Kevin
於 2024 年 5 月住了 1 晚
2/10 很差
Brenda
家人同遊
2024年5月5日
讚好:職員與服務
不滿:整潔度和住宿狀況
Didn’t know that you had to pay to park never once have I been to a motel where you had to pay it was 35 a night for valet or 15 nights at a parking deck