住宿設施服務

布盧明頓諾瑪爾假日酒店 (IHG 旗下酒店)的評價

3 out of 5

評價

8.8

優異

10 分評分,優異;758 則評價中有 425 則" "
8 分評分,不錯;758 則評價中有 215 則" "
6 分評分,一般;758 則評價中有 79 則" "
4 分評分,欠佳;758 則評價中有 23 則" "
2 分評分,很差;758 則評價中有 16 則" "

9.2/10 

整潔度

9.0/10 

職員與服務

8.6/10 

設施服務

9.0/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

Richard

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

6/10 一般

Susan

伴侶同遊
讚好:整潔度和職員與服務
不滿:住宿狀況
Seemed like it needed a reno.. bathroom dark, carpet old.
於 2024 年 4 月住了 1 晚

8/10 不錯

Sara

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Troy

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great service
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月9日的回應
Dear Troy,Thank you for choosing Holiday Inn Bloomington - Normal. Our team takes pride in delivering outstanding hospitality, and it's rewarding to know that we met your expectations. We look forward to welcoming you back soon for another wonderful experience!

8/10 不錯

Melissa

於 2024 年 3 月住了 1 晚

8/10 不錯

Sanford

讚好:整潔度、職員與服務和住宿狀況
Good place to stay
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月4日的回應
Dear Sanford,Thank you for taking the time to leave a review for your recent stay at Holiday Inn Bloomington - Normal. We're glad to hear you enjoyed your stay with us, and we hope you'll visit us again soon.

10/10 優異

Joann (Westfield)

Love this place! Restaurant and Bar right here! Better than expected!
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月1日的回應
Dear Joann,Thank you so much for choosing to stay with us at Holiday Inn Bloomington - Normal. Our goal is to provide every guest with a wonderful experience, and we're thrilled that was the case for you. It's great to read you were able to take advantage of our delicious restaurant! The pleasure was all ours, and we hope to welcome you back soon.

10/10 優異

Patti

伴侶同遊
Great staff , good food , clean .
於 2024 年 2 月住了 1 晚
General Manager 於 2024年3月6日的回應
Dear Patti,From our amazing team members to our tasty food, we're so happy to know that you enjoyed everything about your time with us! Thank you so much for the perfect rating and we hope to see you again soon.

10/10 優異

Sandy

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Breakfast
於 2024 年 2 月住了 2 晚
General Manager 於 2024年2月27日的回應
Dear Sandy,Providing a satisfying start to your day is important to us, and we're pleased you found our breakfast to your liking. We can't wait to welcome you back to Holiday Inn Bloomington - Normal for another delicious meal with us.

4/10 欠佳

Christine

Checked in excited to get in room and watch Superbowl. TV didn’t work. Took 45 min for someone to come and say that no it doesn’t work. Moved to another room, tv was so blurry you couldn’t see properly. Move to third room. Programs are in Spanish. So I miss 1/2 of Superbowl, put off dinner for the hour of moving around rooms. A stay at a cheaper hotel would have been better. Their stuff works and you have a microwave , ice cube tray in fridge, etc. Not here
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月14日的回應
Dear Christine,While we always appreciate hearing from our guests, we are sorry to hear you had a disappointing visit. Please know our team works hard to ensure our amenities are always in good working condition, so we apologize there were concerns during your visit. Your feedback is important to us and will be shared to ensure we do better going forward. We hope to have the opportunity to welcome you back and impress you with our improvements.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Terry S. 於 2024年1月30日的回應
Hello!Thank you very much for taking the time to provide a rating of us! It is always great hearing from our customers! I will be sure to share with our staff. Safe Travels.

10/10 優異

Terry

於 2023 年 12 月住了 1 晚
Terry S. 於 2024年1月1日的回應
Thank you very much for taking the time to provide a review and rating! It is always great hearing from our guests. I'm pleased you enjoyed your time with us.Safe Travels.

10/10 優異

Phillip

讚好:整潔度、職員與服務、設施服務和住宿狀況
It was fabulous for the price! Older but well maintained! The chef even came out to meet us and waitress was friendly & helpful. Nice meal! The front desk was great! They were all truly interested in the customer!
於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月18日的回應
Dear Phillip,It was such a pleasure having you as our guest! We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and excellent value hit the mark for you. Thank you for taking the time to share your experience, and we hope to welcome you back soon!

6/10 一般

Kristin

家人同遊, 親子同遊, 伴侶同遊
不滿:職員與服務
I’m not sure if they are understaffed but my husband and I sat in the lobby and watched a gentleman wait for over 20 minutes before someone came to the front desk. Then, when we realized my son left his blanket in the room I messaged the hotel and left a voicemail for the general manager and still have not received a call back. Safe to say I’m not counting on getting the blanket back. Rooms were not well lit and my parents’ room had water all over the bathroom floor upon check in. If you have other options in Normal you may want to look into those. Fortunately ours was a quick trip.
於 2023 年 11 月住了 1 晚

6/10 一般

Lloyd

讚好:職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚

10/10 優異

Ryan

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was accomidating and kind, hotel was clean.
於 2023 年 11 月住了 1 晚
Terry S. 於 2023年11月27日的回應
Hello!Thank you for taking the time to provide a review and rating! I am pleased you enjoyed your time with us and will be sure to share with our staff.Safe Travels

8/10 不錯

Paul

於 2023 年 11 月住了 1 晚
Terry S. 於 2024年1月1日的回應
Thank you very much for taking the time to provide a review and rating. It is always great hearing from our guests. Safe Travels.

8/10 不錯

Ryan

於 2023 年 11 月住了 1 晚
Terry S. 於 2024年1月1日的回應
Thank you very much for taking the time to provide a rating. It is always great hearing from our guests! Safe Travel.

8/10 不錯

lee

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Terry S. 於 2023年10月9日的回應
Hello!Thank you very much for taking the time to provide a rating! I'm pleased you enjoyed your time with us.Safe Travels.

4/10 欠佳

Tom

伴侶同遊
不滿:職員與服務和設施服務
Property needs to be have the weeds and brush cleared. No bar available on Saturday 10/7. No facial tissue available. Was advised by housekeeping to go to the front desk and get it myself. Proximity to the new Loves Truck Stop is terrible. Loud semi trucks could be heard all night long. We will not be back.
於 2023 年 10 月住了 2 晚
Terry S. 於 2023年10月9日的回應
Hello Tom!Thank you very much for taking the time to provide a review and rating! We don't always have the opportunity to improve and your comments are truly appreciated. I'm sorry for the issues you experienced with your stay. I will be sure to share your comments with our staff. I'm also sorry that you will not be back. However, if you do change your mind, please let me know and I will be happy to provide a discounted stay and check availability myself for you. In the mean time, I hope your future travels are more enjoyable.Safe Travels.

10/10 優異

Stacey

讚好:整潔度和職員與服務
於 2023 年 9 月住了 2 晚
Terry S. 於 2023年10月9日的回應
Hello!Thank you for taking the time to provide a rating! I'm pleased you enjoyed your time with us! Safe Travels!

10/10 優異

Alida

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had a nice one night stay. The bar in the lobby was great, friendly staff and very nice room.
於 2023 年 9 月住了 1 晚
General Manager 於 2023年9月12日的回應
Dear Alida,We're delighted by your excellent review of Holiday Inn Bloomington - Normal! It's great that our wonderful lobby bar, friendly hospitality, and modern accommodations made your overnight stay pleasant. Thank you for your kind praise and we hope to see you again!

10/10 優異

Laura (Bloomington)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great staff
於 2023 年 8 月住了 1 晚
Terry S. 於 2023年8月14日的回應
Hello! Thank you so much for taking the time to provide a rating and review. It is always great hearing from our guests!I'm pleased we were able to score so high with you and that you enjoyed your time with us. I will be sure to share with my staff.Safe Travels

8/10 不錯

Brian

讚好:整潔度、職員與服務和住宿狀況
No breakfast extra cost for it
於 2023 年 8 月住了 1 晚
General Manager 於 2023年8月10日的回應
Dear Brian,Thank you for choosing to stay with us at Holiday Inn Bloomington - Normal. We are sorry for any disappointment felt about the charge for breakfast. We hope you will come back and see us again in the future.Safe Travels

10/10 優異

Mark

讚好:整潔度和職員與服務
Great parking for trailers.
於 2023 年 8 月住了 1 晚
General Manager 於 2023年8月6日的回應
Dear Mark, We're glad that our parking accommodations met your needs, especially for trailers. It's a pleasure to be of service. Looking forward to welcoming you back on your next visit.

10/10 優異

Santina

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Terry S. 於 2023年8月14日的回應
Hello! Thank you so much for taking the time to provide a rating and review. It is always great hearing from our guests!I'm pleased we were able to score so high with you and that you enjoyed your time with us. I will be sure to share with my staff.Safe Travels

10/10 優異

Patricia

伴侶同遊
讚好:整潔度和住宿狀況
The receptionist was very kind and thoughtful, I had walking disabilities and she put us on the ground floor, the room and the bed was acceptional, we will definitely visit again
於 2023 年 7 月住了 1 晚
General Manager 於 2023年7月28日的回應
Dear Patricia,From our amazing team members to our exceptional accommodations, we're happy to know that you enjoyed everything about your visit. Thank you, and we cannot wait to have the chance to host you again in the future.

10/10 優異

Jack

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Late check in and they took care of a late meal for us. Great service.
於 2023 年 7 月住了 1 晚
Terry S. 於 2023年7月6日的回應
Thank you Jack for the kind review and rating. It is always great hearing from our guests! Safe travels to you and have a terrific day!

10/10 優異

Maria

於 2023 年 6 月住了 4 晚
Terry S. 於 2023年8月14日的回應
Hello! Thank you so much for taking the time to provide a rating and review. It is always great hearing from our guests!I'm pleased we were able to score so high with you and that you enjoyed your time with us. I will be sure to share with my staff.Safe Travels

10/10 優異

Jennifer

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Would stay here again
Very nice and clean hotel. Every staff person I spoke with was very friendly and helpful.
於 2023 年 6 月住了 1 晚
Terry S. 於 2023年7月3日的回應
Hello!Thank you very much for the kind review and rating. We are pleased you enjoyed your time with us.Safe Travels and have a great 4th of July.

8/10 不錯

melinda

家人同遊
讚好:整潔度、職員與服務和住宿狀況
For the most part this hotel was clean and well maintained. Good customer service.
於 2023 年 6 月住了 2 晚
Terry S. 於 2023年6月30日的回應
Hello!Thank you very much for taking the time to provide a review and rating. We are pleased you enjoyed your time with us!Safe Travels and have a great 4th of July.

10/10 優異

Rita

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Clean and easily located. Only downfall was the pool closed too early for a weekend night
於 2023 年 6 月住了 1 晚
General Manager 於 2023年6月26日的回應
Dear Rita,We're delighted by your excellent rating of Holiday Inn Bloomington - Normal! Although you'd prefer extended pool hours, it's wonderful that you enjoyed our clean, easily accessible accommodations. Thank you for choosing to stay with us and we hope to see you again!

10/10 優異

Gladys

家人同遊
讚好:整潔度
Very clean room and very friendly and professional staff.
於 2023 年 6 月住了 1 晚
General Manager 於 2023年6月24日的回應
Dear Gladys,We were happy to provide you with clean, welcoming accommodations, and we're glad you enjoyed your visit. The next time you're in town, please come see us again at Holiday Inn Bloomington - Normal!

8/10 不錯

anthony

讚好:整潔度、職員與服務和住宿狀況
1/6/2023 made reservations for 2 queen beds--6/9/2023 4:40pm room #235 had 1 bed & a bed/couch-good for kids-not so much for 3 adults. Room was next to the pool-Sat night we were kept up till 11:30 pm with kids screaming in the pool--Sunday was drive day-after no sleep/interupted sleep-no rest.---no we will not return to this location.
於 2023 年 6 月住了 2 晚
General Manager 於 2023年6月14日的回應
Dear Anthony,Thank you so much for all your comments. It's unfortunate to hear that you didn't enjoy your time with us, and we apologize for any disappointment in our accommodations. Please know that when booking via a third-party site, specific room requests are subject to availability. That said, we'll be sure to discuss your comments internally regarding any noise issues during your visit. We hope you'll consider coming back to join us again at some point soon.

8/10 不錯

Dan

於 2023 年 6 月住了 1 晚
Terry S. 於 2023年6月5日的回應
Hello Dan!Thank you for taking the time to provide a rating for us. I am happy you enjoyed your time with us. Safe travels!

10/10 優異

Earl

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good comfortable room! Great breakfast!
於 2023 年 5 月住了 1 晚
Terry S. 於 2023年6月2日的回應
Hello!Thank you very much for taking the time to provide a rating! We are pleased you enjoyed your time with us.Safe Travels.

10/10 優異

Cindy

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 1 晚
Terry S. 於 2023年5月30日的回應
Hello Cindy!Thank you so much for taking the time to complete the review. I am pleased that you enjoyed your time with us.Thank you again and safe travels!

10/10 優異

VIctoria

於 2023 年 5 月住了 1 晚
Terry S. 於 2023年6月5日的回應
Hello Victoria! Thank you for taking the time to provide a rating! We are pleased you enjoyed your time with us.Safe Travels!

10/10 優異

Sharon

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 1 晚
Terry S. 於 2023年5月16日的回應
Hi Sharon! Thank you so much for the kind review. We are pleased you enjoyed your time with us. Safe travels.

6/10 一般

Joyce

不滿:客房舒適度
於 2023 年 4 月住了 1 晚

10/10 優異

Zabryna

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 2 晚
Terry S. 於 2023年4月18日的回應
Hello Zabryna!Thank you for taking the time to provide a rating. We are pleased you enjoyed your time with us. Havea terrific week and safe travels.

10/10 優異

Julie

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
Loved this property! Newly remodeled and staff was super-friendly! Food was good in the restaurant. Overall good experience!
於 2023 年 4 月住了 1 晚
General Manager 於 2023年4月14日的回應
Dear Julie,We are delighted to know you enjoyed our remodel as much as we do! Thank you also for the lovely compliments about our wonderful staff and delicious food. It would be an honor to welcome you back to Holiday Inn Bloomington - Normal on future trips to the area.

10/10 優異

Joseph

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Pleasant stay
於 2023 年 4 月住了 1 晚
Terry S. 於 2023年4月3日的回應
Hello Joseph!Thank you very much for taking the time to provide a rating! It is always great hearing from our guests! I'm pleased you enjoyed your stay with us.Safe Travels.

10/10 優異

Pamela

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff here is very attentive and understanding about your stay and amenities are outstanding. I was allowed to check in early, received two meals for the price of one with Travelocity, and the food was really good. Overall Great experience!
於 2023 年 3 月住了 1 晚
General Manager 於 2023年4月3日的回應
Dear Pamela,Thank you for choosing to stay at Holiday Inn Bloomington - Normal. We're thrilled to learn our attentive service and enjoyable amenities helped create a great travel experience! Our team is pleased we were able to accommodate your early arrival, and we hope you return soon.

10/10 優異

Kelly

於 2023 年 3 月住了 1 晚
Terry S. 於 2023年3月31日的回應
Hello! Thank you for taking the time to provide a rating. I am happy that you enjoyed your stay! We look forward to the opportunity to serve you again in the future. Safe Travels.

10/10 優異

Aimee

於 2023 年 3 月住了 1 晚
Terry S. 於 2023年4月18日的回應
Hello Aimee! Thank you for taking the time to provide a rating! We are pleased that you enjoyed your time with us!Safe Travels.

10/10 優異

Nicole

讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent staff. The bartender Janet, was very busy, and did a great job being personable and checking on customer needs
於 2023 年 3 月住了 1 晚
Terry S. 於 2023年3月16日的回應
Thank you very much for taking the time to provide a rating and review! I will be sure to share your kind words with Janet! We hope to see you soon! Have a great day!

8/10 不錯

Sharon Marie Ward

商務旅客
讚好:整潔度、職員與服務和住宿狀況
Clean, updated. Atrium is unique.
於 2023 年 3 月住了 1 晚
General Manager 於 2023年3月12日的回應
Dear Sharon,Thank you so much for taking the time to share your thoughts with us. We are simply humbled by your kind comments about our high standards of cleanliness and lovely facility. It is our hope that you will keep us in mind for the future, as we would love for you to come back and spend some more time with us!

10/10 優異

Joseph

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Family weekend
I was very impressed with this hotel. The staff was friendly, courteous and helpful. It had a very nice swimming pool. The food in the restaurant was very good. There was a bar in the lobby with a cery nice bartender.
於 2023 年 1 月住了 2 晚
General Manager 於 2023年1月26日的回應
Dear Joseph,Our friendly team is delighted to hear that we could deliver service reflective of our high standards in hospitality. We're also thrilled that you enjoyed our dining options with us, and we look forward to welcoming you back for another excellent family weekend at Holiday Inn Bloomington - Normal.

10/10 優異

Joseph

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The entire staff was friendly, efficient and helpful. The hotel was very clean. All of our rooms were clean and comfortable. There was a nice sized swimming pool. The food in the restaurant was very good. There was a lobby bar with a friendly bartender. They had daily housekeeping, which is unusual nowadays. I would highly recommend this hotel.
於 2023 年 1 月住了 3 晚
General Manager 於 2023年1月25日的回應
Dear Joseph,Here at Holiday Inn Bloomington - Normal, we strive to check all the right boxes for our guests to have a five-star stay, and we are thrilled to see we did just that during your recent visit! Our staff will appreciate your kind comments, and we will be sure to share them with them. Safe travels, and come back anytime!