住宿設施服務

北奧古斯塔皇冠假日酒店 (IHG 旗下酒店)的評價

3.5 out of 5

評價

8.8

優異

10 分評分,優異;502 則評價中有 318 則" "
8 分評分,不錯;502 則評價中有 95 則" "
6 分評分,一般;502 則評價中有 53 則" "
4 分評分,欠佳;502 則評價中有 19 則" "
2 分評分,很差;502 則評價中有 17 則" "

9.2/10 

整潔度

9.0/10 

職員與服務

8.8/10 

設施服務

9.2/10 

住宿狀況

8.8/10 

環保程度

評價

8/10 不錯

Melka (Matthews)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location! Room was okay. Sofa in room was stained and looked like it had been there since the 90s. Service staff was nice.
於 2024 年 4 月住了 1 晚
Front Office Manager 於 2024年5月21日的回應
Thank you for your feedback! We're pleased to hear that our location met your expectations and that you found our service staff to be accommodating. However, we apologize for the condition of the sofa in your room not meeting our usual standards. We'll address this issue promptly to ensure that future guests enjoy a more comfortable and visually appealing experience. Your comments are valuable to us as we continuously strive to improve. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future

2/10 很差

Jacque

No hot water and couldnt take a shower
於 2024 年 5 月住了 1 晚
Front Office Manager 於 2024年5月21日的回應
I'm sincerely sorry to hear about the inconvenience you experienced with the lack of hot water. Please accept our apologies for any disruption this may have caused to your stay. Rest assured, we take matters like these seriously, and we'll address the issue promptly to ensure it doesn't recur in the future.

10/10 優異

Thomas (Heshan city)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Perfect
於 2024 年 5 月住了 2 晚
Greg G General Manager 於 2024年5月20日的回應
Thank you for your kind comment. We are delighted that you found the hotel to be perfect. We hope to see you again soon.

8/10 不錯

Denise

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 5 月住了 1 晚
Greg G General Manager 於 2024年5月20日的回應
Thank you for your kind 4-STAR rating. We hope to have the opportunity to serve you again soon.

10/10 優異

Dorothy

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
My mother's day gift Excellent
於 2024 年 5 月住了 1 晚
Greg G General Manager 於 2024年5月20日的回應
We are glad that you enjoyed our Mother's Day event at our Salt and Marrow Restaurant. You may also want to join us for our special Father's Day Meal as well.

6/10 一般

Richard (Sioux Falls)

家人同遊
讚好:職員與服務
Generally the hotel is nice. Be prepared for nearby off site parking @ $12/day. Toilet seat was loose (I fixed it). Black mold inside the shower along the door track. Quiet most of the time but not the most quiet room we've had. Occasional noise from our upstairs neighbor, banging, etc, kids out screaming & yelling at the pool 10:30-11pm (not sure when it ended). They only clean the rooms every 5 days although they will provide clean towels and make the bed with the existing sheets daily. Staff was friendly.
於 2024 年 5 月住了 1 晚
Greg G General Manager 於 2024年5月10日的回應
Thank you for your recent stay at the Crowne Plaza North Augusta. We were pleased to hear that you thought the hotel was nice. Please note that all parking in the Riverside Village where the hotel is located is controlled by the City of North Augusta. The city provides the hotel with a covered parking garage for hotel guests to use, and the parking fee go back to the city. The hotel provides daily stay-over housekeeping service to all rooms, which includes emptying trash, restocking bathroom amenities and towels and making the bed. Full-service cleaning takes place every 3 days, however. guests can request full room cleaning daily by requesting at the front desk. Thank you for bringing to our attention the housekeeping issues you experienced. For this, we do apologize as this is not the kind of experience we would want any of our guests to have . I have shared your comment with our Housekeeping Director so that she can make the necessary adjustments with her staff.We do hope to have the opportunity to serve you again so that we can show you the true upscale guest service that our hotel is known for Respectfully

10/10 優異

Shirley (Philadelphia)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I loved the area, it had walking paths, wonderful restaurants. I would rate this 10 out of 10
於 2024 年 4 月住了 1 晚
Front Office Manager 於 2024年5月2日的回應
Dear Shirley,It sounds like you had an amazing experience! Exploring walking paths and enjoying delicious food at wonderful restaurants sounds like the perfect combination. A 10 out of 10 rating definitely speaks volumes about how much you enjoyed it.

10/10 優異

Aaron (Augusta)

讚好:整潔度、職員與服務和住宿狀況
Very clean room and the staff is top notch! Love the rooftop bar and the pool is awesome! I definitely recommend staying here over anywhere else!
於 2024 年 4 月住了 2 晚
Guest Services 於 2024年4月22日的回應
Aaron,Thank you so much for your feedback! We are very appreciative of your kind words. It is heartwarming to know that you enjoyed your stay with us. We look forward to welcoming you back in the future!

10/10 優異

Brian

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was great
於 2024 年 4 月住了 1 晚
Front Office Manager 於 2024年4月10日的回應
Dear Brian,Thank you for letting us know that everything was great during your stay! We're thrilled to hear that you had a positive experience with us.

10/10 優異

Peter

商務旅客
讚好:整潔度、職員與服務和住宿狀況
Very nice hotel
於 2024 年 3 月住了 1 晚
Front Office Manager 於 2024年3月27日的回應
"Thank you for sharing! We're thrilled to hear that you had a great stay with us."

10/10 優異

Lora

於 2024 年 3 月住了 1 晚
Greg G General Manager 於 2024年3月13日的回應
Thank you for your kind 5-STAR review. We trust that you had a most enjoable stay with us and we will look forward to serving you again soon.

10/10 優異

Nikki

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel was beautiful, clean, and in a great location. The rooftop lounge was everything!
於 2024 年 2 月住了 1 晚
Greg G General Manager 於 2024年3月5日的回應
Nikki, thank you for your recent stay at the Crowne Plaza North Augusta. . We were pleased to hear that you enjoyed your stay with us and our rooftop bar, Jackson's Bluff. We hope to have the pleasure of serving you again soon. All the Best

10/10 優異

MARIA

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice, clean and good price
於 2024 年 3 月住了 1 晚
Greg G General Manager 於 2024年3月5日的回應
Maria Thank you for your recent stay at the Corwen Plaza North Augusta. We are pleased to hear that you enjoyed your stay with us and found the hotel to be clean, as well as a good value for the price paid. Thank you for your review, and we look forward to serving you again soon.

10/10 優異

regina

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Greg G General Manager 於 2024年2月29日的回應
We thank you for your 5-star rating of your recent guest experience at the Crowne Plaza North Augusta. It will be our pleasure to welcome you back on your next visit to North Augusta. With gratitude, The Crowne Plaza Team.

10/10 優異

John

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Property was nice. Very clean rooms. Staff were great and walking distance for food choices.
於 2024 年 2 月住了 2 晚
Greg G General Manager 於 2024年2月26日的回應
Thank you for your kind review of the Crowne Plaza North Augusta. We are pleased that you found our rooms to be clean and enjoyed our staff's hospitality. We will look forward to the opportunity to serve you again soon.

10/10 優異

Joseph

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I stayed here several years ago and the service was not nearly as good. We enjoyed our stay this time.
於 2024 年 2 月住了 1 晚
Greg G General Manager 於 2024年2月20日的回應
Thank you for your recent return visit to the Crowne Plaza North Augusta. We were delighted to hear that you felt that our guest services have improved. Currently, the hotel is rated #8 out of 90 Crowne Plaza hotels in the US for overall guest experience. We will look forward to the pleasure of serving you again soon.

8/10 不錯

Keja

寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I really liked the property, however, I do wish the $100 pet fee for incidentals was disclosed upfront upon booking the room. It may be an abrupt inconvience for other guest when they check-in. However, the dining facility, parking garage, and staff were 10/10. I would definitely recommend others to stay here if visiting Augusta, GA or hosting a business event here potentially.
於 2024 年 2 月住了 1 晚
Front Office Manager 於 2024年2月18日的回應
Dear Keja,Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a good stay with us. It was a pleasure hosting you, and we're delighted that you enjoyed your stay. Our team works hard to provide a comfortable and enjoyable experience for our guests, and it's always rewarding to know that our efforts are appreciated.

10/10 優異

MAEZELL

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Front Office Manager 於 2024年2月18日的回應
Dear Maezell,Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a good stay with us. It was a pleasure hosting you, and we're delighted that you enjoyed your stay. Our team works hard to provide a comfortable and enjoyable experience for our guests, and it's always rewarding to know that our efforts are appreciated.

6/10 一般

Susan

於 2024 年 2 月住了 2 晚
Guest Services 於 2024年3月25日的回應
Susan,Thank you for rating your experience with us.

10/10 優異

Gloria

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Front Office Manager 於 2024年1月29日的回應
Dear Gloria,Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a great stay with us. Our team works hard to provide the best possible experience for our guests, and it's incredibly rewarding to know that we succeeded in making your stay enjoyable.

10/10 優異

Matthew

讚好:整潔度、職員與服務和住宿狀況
Great
於 2024 年 1 月住了 1 晚
Front Office Manager 於 2024年1月29日的回應
Dear Matthew,Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a great stay with us. Our team works hard to provide the best possible experience for our guests, and it's incredibly rewarding to know that we succeeded in making your stay enjoyable.

10/10 優異

Peter

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This seemed like a very new property - everything was sparkling and modern, but not over the top. Very nice lobby with a large bar. Didn't get to try the restaurant but heard good things about it. Did try the rooftop bar and it was great. Even though it was a winter evening, the overhead heaters kept it warm enough. Great views with a bar/snack and restaurant menu available. My room was very nice, clean, also modern/new and very nicely appointed. A very good value for the price.
於 2024 年 1 月住了 1 晚
Front Office Manager 於 2024年1月25日的回應
Dear Peter,Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a great stay with us. Our team works hard to provide the best possible experience for our guests, and it's incredibly rewarding to know that we succeeded in making your stay enjoyable.

10/10 優異

Stephanie

商務旅客
讚好:整潔度、設施服務和住宿狀況
Great location. Friendly staff. Dog friendly.
於 2024 年 1 月住了 2 晚
Front Office Manager 於 2024年1月25日的回應
Dear Stephanie,Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a great stay with us. Our team works hard to provide the best possible experience for our guests, and it's incredibly rewarding to know that we succeeded in making your stay enjoyable.

10/10 優異

Jenny

讚好:整潔度和設施服務
Front Office Manager 於 2024年1月22日的回應
Dear Jenny,Thank you for choosing Crowne Plaza North Augusta for your recent stay. We're thrilled to hear that you had a good experience with us. Our team is dedicated to ensuring our guests feel comfortable and enjoy their time here, and it's always rewarding to receive positive feedback.

8/10 不錯

Nader

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Front Office Manager 於 2024年1月20日的回應
Dear Nader,Thank you for choosing at Crowne Plaza North Augusta for your recent stay. We're thrilled to hear that you had a good experience with us. Our team is dedicated to ensuring our guests feel comfortable and enjoy their time here, and it's always rewarding to receive positive feedback.

6/10 一般

James (Bunker Hill)

商務旅客
不滿:職員與服務和設施服務
The area lacked very many options for food and drinks. The hotel bar and restaurant were overpriced for the service and food. Employees spent more time on their phones or talking to friends. Just to stay at the hotel, there is an extra parking charge of $12 a day.
於 2024 年 1 月住了 3 晚
Front Office Manager 於 2024年1月16日的回應
Dear James,Thank you for choosing to stay with us at Crowne Plaza North Augusta. We appreciate your feedback. Our goal is to provide a positive and comfortable experience for all our guests, and your input is valuable in helping us improve.We take all guest feedback seriously and use it as an opportunity to continuously improve our services.We hope to have the opportunity to welcome you back in the future and provide an even better experience.

10/10 優異

Karen

伴侶同遊
讚好:職員與服務和住宿狀況
The staff were very friendly and helpful. The location was convenient with easy access to a variety of activities.
於 2024 年 1 月住了 3 晚
Greg G General Manager 於 2024年1月15日的回應
Thank you for your kind words about your recent stay with us. We are pleased to hear that you found our staff to be friendly and helpful as they all work har to ensure our guests have a great stay. Thank you and we will look forward to serving you again soon

10/10 優異

Bob

於 2024 年 1 月住了 1 晚
Greg G General Manager 於 2024年1月15日的回應
Bob Thank you for your wonderful 5-star review of the Crowne Plaza North Augusta. We are pleased that you enjoyed your stay with us and we look forward to serving you again soon

10/10 優異

Tina Marie

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Staff was very accommodating. Went above and beyond to put our families rooms together . The cleaning staff were also so nice and helpful. Rooms were clean . Lobby is beautiful
於 2023 年 12 月住了 1 晚
Guest Services 於 2024年1月11日的回應
Tina,Thank you so much for your feedback! We are very appreciative of your kind words. It is heartwarming to know that you enjoyed your stay with us. We look forward to welcoming you back in the future!

10/10 優異

Kristina

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Guest Services 於 2024年1月9日的回應
Thank you for your rating, Kristina!

8/10 不錯

Melissa

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Front Office Manager 於 2024年1月2日的回應
Dear Melissa,Thank you so much for choosing to stay with us, and we're delighted to hear that you had a great experience during your time at our hotel. Our team works hard to provide a welcoming and comfortable environment, and it's always rewarding to receive positive feedback.We hope to have the pleasure of hosting you again in the future. Safe travels and thank you for being our valued guest!

8/10 不錯

Cindy

伴侶同遊
讚好:設施服務
於 2023 年 12 月住了 1 晚
Front Office Manager 於 2023年12月27日的回應
Dear Cindy,We truly appreciate your positive feedback and hope to have the pleasure of hosting you again in the future. If there's anything specific you enjoyed or any suggestions you have for us to make your next stay even better, please feel free to share.Safe travels, and we look forward to welcoming you back soon!

10/10 優異

Lynn

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Love it
Stay there everytime we come to Augusta to visit family. Been using this hotel since 2020. Great location, great employees.
於 2023 年 12 月住了 4 晚
Front Office Manager 於 2023年12月27日的回應
Dear Lynn,Thank you so much for your kind words! We are thrilled to hear that you had a great stay with us. Our team works hard to provide a memorable experience, and it's always rewarding to know when we've succeeded.We truly appreciate your positive feedback and hope to have the pleasure of hosting you again in the future. If there's anything specific you enjoyed or any suggestions you have for us to make your next stay even better, please feel free to share.Safe travels, and we look forward to welcoming you back soon!

6/10 一般

John

讚好:整潔度、職員與服務和客房舒適度
Decent Stay
Overall its a Nice hotel, pretty clean, the staff was very good, could use some updating. A few knocks would be no microwave in the room, The rod to close the curtains was broken off.
於 2023 年 12 月住了 4 晚
Greg G General Manager 於 2023年12月13日的回應
Thank you so much for taking the time to provide feedback regarding your recent stay! It was our pleasure hosting you. We are so delighted to hear that you enjoyed your stay and we look forward to welcoming you back soon!

8/10 不錯

Renée

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Guest Services 於 2023年12月14日的回應
Thank you for your visit, Renée!

10/10 優異

Stan

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Not being able to order food to your room is definitely a disappointment
於 2023 年 12 月住了 1 晚
Greg G General Manager 於 2023年12月13日的回應
Thank you for your recent stay at the Crowne Plaza North Augusta. Thank you for your suggestion we will be bringing room service back in 2024

4/10 欠佳

Jennifer

多人同遊
讚好:整潔度
The hotel has a rooftop bar. Which is fine, except that one of the exits was RIGHT next to our guest room door. So a wedding party was using this door (which should have been blocked off but wasn’t) to loudly congregate and shout and talk right outside our door until almost 2am. If the door was properly secured it probably wouldn’t have been an issue. Or the hotel should put us somewhere away from the wedding party. For a room booked with three guests there were not enough towels. TV was cable only, no smart options or way to rent a movie. That’s about it. Good location and very nice lobby. Breakfast in the restaurant was very good.
於 2023 年 12 月住了 1 晚
Guest Services 於 2023年12月7日的回應
Jennifer,Thank you for your recent stay with us and for the constructive feedback. Please accept my apology, this is not the service we would want any of our guests to experience. We pride ourselves in our ability to provide customer satisfaction, so I have shared your concerns with my team so that they can make the necessary improvements. We hope to welcome you back in the future for a far more typical experience.

10/10 優異

FUNG

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Enjoyed our stay at this hotel.
於 2023 年 11 月住了 1 晚
Guest Services 於 2023年11月28日的回應
FUNG,Thank you so much for your visit! We look forward to welcoming you back in the future

6/10 一般

Nader

讚好:整潔度和職員與服務
Air conditioning didn’t work in the room, I notified the front desk and they sent someone to check it. They supposedly fixed it, but didn’t really. They gave us a different room, all good now.
於 2023 年 10 月住了 1 晚
Greg G General Manager 於 2023年10月29日的回應
Thank you for your recent stay at the Crowne Plaza North Augusta . We are sorry that you experienced issues with the guest room's air conditioning, but we are glad to hear that our service team responded promptly and that we were able to move you to another room. Our guest rooms go through a thorough preventative maintenance inspection quarterly, however mechanical equipment such as Air conditioners can fail unexpectedly. We appreciate that you brought this to our attention so that we can correct the issue. We do hope to have the opportunity to service you again with an enjoyable error-free visit

2/10 很差

Breanna

於 2023 年 10 月住了 1 晚
Guest Services 於 2023年10月30日的回應
Breanna,I apologize for your experience. We hope for an opportunity to better serve you in the future.

10/10 優異

Kimberly

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Front Office Manager 於 2023年10月14日的回應
Dear Kimberly,We are delighted to receive your feedback regarding your recent stay with us. It is truly heartening to know that you had a great experience during your time with us. We appreciate your kind words and are grateful for your patronage.We strive to provide our guests with the highest level of service and comfort, and we are thrilled to hear that we were able to meet your expectations. Your satisfaction is our top priority, and we are pleased to have been able to contribute to your enjoyable stay.Thank you for choosing to stay with us, and we look forward to welcoming you back in the near future.

10/10 優異

Candise

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good location, easy to navigate & friendly staff
於 2023 年 10 月住了 2 晚
Front Office Manager 於 2023年10月14日的回應
Dear Candise,We are delighted to receive your feedback regarding your recent stay with us. It is truly heartening to know that you had a great experience during your time with us. We appreciate your kind words and are grateful for your patronage.We strive to provide our guests with the highest level of service and comfort, and we are thrilled to hear that we were able to meet your expectations. Your satisfaction is our top priority, and we are pleased to have been able to contribute to your enjoyable stay.Thank you for choosing to stay with us, and we look forward to welcoming you back in the near future.

10/10 優異

Lisa

讚好:整潔度、職員與服務和住宿狀況
Clean, friendly staff in the hotel and restaurant. Easy accessible parking close by. Several food choices within walking distance.
於 2023 年 10 月住了 2 晚
Front Office Manager 於 2023年10月14日的回應
Dear Lisa,We are delighted to receive your feedback regarding your recent stay with us. It is truly heartening to know that you had a great experience during your time with us. We appreciate your kind words and are grateful for your patronage.We strive to provide our guests with the highest level of service and comfort, and we are thrilled to hear that we were able to meet your expectations. Your satisfaction is our top priority, and we are pleased to have been able to contribute to your enjoyable stay.Thank you for choosing to stay with us, and we look forward to welcoming you back in the near future.

6/10 一般

MARK

讚好:整潔度和客房舒適度
不滿:職員與服務
Not my best stay
The hotel is very nice. However, the sofa in my room was a little worn outs. And there was one water bug in the room. Overall, it's still a very nice hotel.
於 2023 年 9 月住了 1 晚
Guest Services 於 2023年10月5日的回應
Mark,Thank you for taking the time to provide feedback on your recent stay. I apologize for the issues you encountered during your stay. We sincerely appreciate your patronage and feedback and will be taking appropriate corrective measures. We hope to welcome you back for a future stay with us.

6/10 一般

John

家人同遊
讚好:整潔度和住宿狀況
不滿:職員與服務和客房舒適度
於 2023 年 9 月住了 1 晚
Guest Services 於 2023年10月5日的回應
John,Thank you for rating your recent stay. The feedback is very appreciated.

10/10 優異

Carol

於 2023 年 9 月住了 1 晚
Guest Services 於 2023年10月5日的回應
Carol,Thank you so much for your rating! It was our pleasure to host you.

2/10 很差

Wendy

伴侶同遊
讚好:整潔度和住宿狀況
不滿:職員與服務
There was a fight in hallway late at night. Housekeeping came to clean at 9 am next morning
於 2023 年 9 月住了 1 晚
Guest Services 於 2023年10月5日的回應
Wendy,We sincerely appreciate your patronage and feedback and will be taking appropriate corrective measures.

8/10 不錯

Michael

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very convenient to the downtown Augusta and Government facilities. I also found the overall staff to be extremely helpful and kind.
於 2023 年 9 月住了 2 晚
Guest Services 於 2023年10月30日的回應
Michael,It was our pleasure hosting you! We are delighted to hear you had an enjoyable stay and we very much look forward to welcoming you back for a future visit.

10/10 優異

chris

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
great service well located offed free shuttle to the start of a race
於 2023 年 9 月住了 1 晚
Front Office Manager 於 2023年9月27日的回應
Dear Chris,We are thrilled to know that you had a great stay! We look forward to your return!

10/10 優異

Alan

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Front Office Manager 於 2023年9月25日的回應
Dear Alan,Thank you for your feedback!