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伊斯坦旅館及套房的評價

2 out of 5
伊斯坦旅館及套房
2955 White Mountain Highway, Route 16, North Conway, NH

評價

8.6

優異

10 分評分，優異；1000 則評價中有 503 則" "
8 分評分，不錯；1000 則評價中有 313 則" "
6 分評分，一般；1000 則評價中有 101 則" "
4 分評分，欠佳；1000 則評價中有 54 則" "
2 分評分，很差；1000 則評價中有 29 則" "

8.6/10 

整潔度

8.8/10 

職員與服務

8.2/10 

設施服務

8.2/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

??

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean and beautiful hotel with indoor swimming pool and gym.
於 2021 年 12 月住了 1 晚

10/10 優異

Julie

讚好：整潔度
於 2024 年 3 月住了 2 晚
GM 於 2024年4月21日的回應
Thank you for the AWESOME review!

10/10 優異

Christopher

Was great nicer then expected
於 2024 年 3 月住了 2 晚
GM 於 2024年4月21日的回應
We are happy you enjoyed your stay!

4/10 欠佳

Kelly (Johnston)

The room was very clean and updated. The hallways were in need of being updated-the carpeting in the hall was dirty and smelled moldy. The pool was clean, as was the gym area. However, upon checking in, the woman at the front desk was not friendly, and seemingly annoyed that I was there. Check out was fine.
於 2024 年 2 月住了 2 晚
GM 於 2024年3月12日的回應
We appreciate you taking the time to share your feedback. We are disappointed to learn that you felt the person checking you in was not friendly and will be sharing this with the team. We strive to take care of all of our guests and make them feel welcomed.Please accept our apologies on behalf of the team.

10/10 優異

Vincent

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Three property was nice and the staff really friendly. It would be nice for the hotel to get some EV level 2 chargers.
於 2024 年 3 月住了 2 晚
GM 於 2024年3月5日的回應
Thank you for staying with us and sharing your feedback. We have been exploring the possibilities of adding EV level 2 charges and hope to install them on our property.

8/10 不錯

Ashley

讚好：職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
GM 於 2024年3月5日的回應
Thank you for staying with us.

6/10 一般

Kerri Lyn

於 2024 年 2 月住了 1 晚
GM 於 2024年3月3日的回應
Thank you for staying with us.

10/10 優異

Gail

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Enjoyed another stay at this family friendly hotel. Lots to do for the kids and a great location. Will definitely be going back again.
於 2024 年 2 月住了 2 晚
GM 於 2024年3月3日的回應
We love our return guest as they become part of our family!Thank you for taking the time to share your feedback.

10/10 優異

Ericka

於 2024 年 2 月住了 2 晚
GM 於 2024年4月21日的回應
Thank you for staying with us!

10/10 優異

Kelly

讚好：整潔度、職員與服務和住宿狀況
Everything was Perfect!
於 2024 年 2 月住了 1 晚
GM 於 2024年2月18日的回應
Thank you for staying with us and taking the time to share your feedback.

8/10 不錯

maeghen

家人同遊
The suite itself was clean but the bathroom wasn’t touched- there were hairs, presumably pubic, on the bathroom floor and a bathing suit left in the shower. So also assuming the shower wasn’t cleaned if the persons before us bathing suit was left there.
於 2024 年 2 月住了 1 晚
GM 於 2024年2月18日的回應
Thank you for sharing your feedback regarding your recent stay.We apologize for the lack of attention to detail by the housekeeper. We will share this with the team to ensure it does not happen again in the future.

10/10 優異

Carolyn

讚好：設施服務
We love the location and the staff
於 2024 年 2 月住了 1 晚
GM 於 2024年2月13日的回應
Thank you for staying with us and sharing the kind words regarding our staff1 We look forward to having you stay with us again in the near future.

2/10 很差

erica

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
do not book here
old and outdated. The staff is not helpful. Would not book here again.
於 2024 年 1 月住了 3 晚
GM 於 2024年2月9日的回應
Thank you for taking the time to share your feedback. We are an owner owned Inn and the owners are currently in the process of renovating their rooms. We are disappointed to learn that you felt the staff was not helpful, as the team goes out of their way to make our guests feel welcomed.

10/10 優異

Sean

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great staff, easy access to town etc
於 2024 年 1 月住了 2 晚
Chris 於 2024年2月2日的回應
We appreciate your kind feedback. Thank you for choosing to stay with us.

10/10 優異

David

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great price and quality
Nice and cozy and very close to North Conway downtown area. Pool, hot tub, big room, very clean and staff was friendly and helpful.
於 2024 年 1 月住了 2 晚
Chris 於 2024年2月2日的回應
We appreciate your kind feedback. Thank you for choosing to stay with us.

8/10 不錯

kristin

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 3 晚
Chris 於 2024年2月2日的回應
We appreciate your feedback. Thank you for choosing to stay with us.

8/10 不錯

Michael

於 2023 年 12 月住了 2 晚
GM 於 2024年1月1日的回應
Thank you for staying with us!

10/10 優異

Komal (Rowley)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚
GM 於 2024年1月1日的回應
Thank you for staying with us and sharing your feedback.

10/10 優異

Leanne E

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚
GM 於 2023年12月30日的回應
Thank you for staying with us and sharing your experience.We look forward to having you stay with us again in the near future.

10/10 優異

Shannon

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Close to downtown, close to many restaurants, friendly staff and plenty of space.
於 2023 年 12 月住了 2 晚
GM 於 2023年12月6日的回應
Thank you for staying with us and shring your awesome feedback.

10/10 優異

Gloria

讚好：整潔度、職員與服務和住宿狀況
Weekend
Excellent
於 2023 年 11 月住了 2 晚
GM 於 2023年12月6日的回應
Thank you for the positive review. We hope you come back to stay with us again in the near future.

10/10 優異

Margaret L

於 2023 年 10 月住了 1 晚
GM 於 2023年11月25日的回應
Thank you for the awesome review.

8/10 不錯

JEAN

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 2 晚
GM 於 2023年11月18日的回應
Thank you for the nice review.

8/10 不錯

Wayne

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very friendly staff! Welcoming atmosphere. Very helpful.
於 2023 年 11 月住了 2 晚
GM 於 2023年11月18日的回應
Thank you for the kind review of our staff! Our team loves to make our guests feel welcomed and comfortable during their stay.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 3 晚
GM 於 2023年11月9日的回應
Thank you for the awesome review.

10/10 優異

Christopher

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place! We loved all the amenities and location! The property was well kept 👍
於 2023 年 10 月住了 2 晚
GM 於 2023年10月30日的回應
Thank you for staying with us and sharing your ecperience!

10/10 優異

Stephanie

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location. Pleasant staff.
GM 於 2023年10月24日的回應
Thank you for staying with us and sharing your feedback.

10/10 優異

Jennifer

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fall weekend
Always a wonderful stay here. Everything you need and in a great location.
於 2023 年 10 月住了 3 晚
GM 於 2023年10月24日的回應
Thank you for staying with us and sharing your feedback.

10/10 優異

Paul

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location, room was clean. Lots of fun things to do, with a pool table and a game room. (I don't remember if there's a swimming pool.) No restaurant or food option on site.
於 2023 年 10 月住了 1 晚
GM 於 2023年10月24日的回應
Thank you for staying with us and taking the time to share your feedback. We do indeed have an indoor pool and hot tub.

10/10 優異

Krystle

家人同遊, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place to stay
This is our favorite place to stay. We stay here every time we go up north. Never to busy, we usually have the pool and hot tub to ourselves. The front desk people are the friendliest.
於 2023 年 10 月住了 3 晚
GM 於 2023年10月18日的回應
We love our frequent guests, as they beginto feel like family. Thank you for the kind words regarding our team.Hope to see you again in the near future.

8/10 不錯

Eugenia

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was the most helpful ever!
於 2023 年 10 月住了 2 晚
GM 於 2023年10月18日的回應
Thank you for the kind words regarding our team. We love helping out our guests!

8/10 不錯

Mark

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good atmosphere. Good service.
於 2023 年 10 月住了 3 晚
GM 於 2023年10月24日的回應
Thank you for the nice review.

6/10 一般

Khanh

伴侶同遊
不滿：職員與服務和住宿狀況
i did not like the room’s smell at all. you should remove/replace old wood to have better smell i think. The lady who checked in us was a little bit rude.
於 2023 年 10 月住了 1 晚
GM 於 2023年10月24日的回應
Thank you for your feedback. We apologize that your encounter with the staff was unpleasant as this is not how we treat our guests.

10/10 優異

Shelley

家人同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
There are 2 issues that we were not happy with. First, the suite we were in (109) had ROKU television. There is no regular tv, only netflix etc. With the world imploding we wanted to watch world news which there was none available. Secondly, the towels are wimpy and do not dry the body after a shower. In the future, I will request a room without ROKU. Since we stay 4 times each year, I am hopeful our request will be met.
於 2023 年 10 月住了 2 晚
GM 於 2023年10月25日的回應
Thank you for staying with us and sharing your feedback.We are in the process of upgrading our terry and linens.We are also working to better inform our guests "how to use the smart tv's in our guest rooms.We appreciate the feedback from our guests as it helps us to improve the experience while staying with us.

2/10 很差

Bonnie

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
The room had a very musty smell and the refrigerator in the room also had a bad odor. The floor around the refrigerator had dirt and debris that was stuck to the flooring and it looked as if the area around the refrigerator had not been cleaned in a while. We left the window open trying to air it out and it helped somewhat. The furnishings and carpets in the room were very outdated and probably contributed to the musty smell. The staff was friendly but my husband and I agreed that we would not return due to the condition of the room.
於 2023 年 10 月住了 2 晚
GM 於 2023年10月14日的回應
Thank you for sharing your feedback. We are a condo hotel and each room is owner owned.Some owners have recently renovated their rooms and we are encouraging all owners to complete their renovations by mid 2024. We will share your feedback with the housekeeping team.

10/10 優異

Paula

家人同遊
讚好：設施服務
Check in and check out was quick and easy and personnel was very friendly and helpful. Room was clean and well stocked with towels.Heat and A/C worked well. Property is quiet, off the road.
於 2023 年 10 月住了 2 晚
GM 於 2023年10月14日的回應
We are happy to hear you enjoyed your stay.

6/10 一般

Henry

伴侶同遊
不滿：職員與服務和住宿狀況
This was an older property, but reasonable for the price. The grounds were in good shape with a fire pit and sitting area, however it was too cold to sit outside. The room was spacious but needed an updating.
於 2023 年 10 月住了 2 晚
GM 於 2023年10月24日的回應
Thank you for staying with us and taking the time to share your feedback.

8/10 不錯

carla

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
GM 於 2023年10月30日的回應
Thank you for taking the time to review your recent stay.

10/10 優異

cindy

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Location was great. We wanted to drive the Kankamagnus Highway and we planned to stay in North Conway after seeing fall colors on the Kank. Location was great. Restaurants were good and nearby.
於 2023 年 10 月住了 1 晚
GM 於 2023年10月14日的回應
Thanks for the wonderful review.

8/10 不錯

真實旅客

多人同遊
讚好：整潔度、職員與服務和住宿狀況
The location was excellent. Hotel was nice, amenities great. However, the bed was horrible, felt like I sunked into a hole, and I had a hard time getting off the bed for that reason. Definitely not good for the spine.
於 2023 年 10 月住了 1 晚
GM 於 2023年10月14日的回應
Thank you for your feedback. We will share this with our maintenance team.

8/10 不錯

ROBERT

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The hotel was clean and the staff friendly.
於 2023 年 10 月住了 2 晚
GM 於 2023年10月14日的回應
Thank you for sahring your feedback from your recent stay!

8/10 不錯

Robert (SALEM)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We love how close to everything this property is.
於 2023 年 10 月住了 1 晚
GM 於 2023年10月14日的回應
Thank you for the review. Our location makes it easy for our guests to walk into town, eat at good restaurants and even go for a hike in Whittaker Woods.

6/10 一般

Karen

家人同遊
讚好：整潔度和客房舒適度
Keep searching
The lady at check in wasn't pleasant at all, made it known we were an inconvenience. I booked the room 3m ago requesting a 1st floor room for my 85 yr old mother in law was informed no 1st floor rooms are avaliable. Really...you literally had 3m notice. Stair way in narrow and a bit steep. Hotel is very outdated and a lil musky smelling. When we checked in at 5pm there was a hamper of dirty laundry in the hall and upon our check out the next morning it was still there.
於 2023 年 10 月住了 1 晚
GM 於 2023年10月14日的回應
Thank you for the feedback. We are disappointed to learn that the front desk person was not friendly at check in. We try to accomodate our guest request and apologize that we were not able to get you a room on the first floor.

10/10 優異

cindy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Quiet & convenient location-would stay again!
Pleasantly surprised by this great place hidden off the main road. Was able to walk to dinner both nights & altho the place was full , it was quiet. Wished i had brought a bathing suit for the indoor hot tub & pool. Game room with pool table a nice addition. Place was clean & front desk personable
於 2023 年 10 月住了 2 晚
GM 於 2023年10月14日的回應
Thank you Cindy! We appreciate you taking the time to share your feedback.

8/10 不錯

Elizabeth

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Eastern Inn & Suites is set back from the busy center of North Conway, making the property grassy and spacious despite being in a congested area. The staff are friendly and efficient. The pool and hot tub were inviting -- we were just too tired to try them. The rooms are large with a great space for socializing. We were two couples, hanging out after riding the Conway Scenic Railroad together. The Big Con is serious: there's a step down from the bedroom into the living room and bathroom. The owners should move the sofa and easy chairs to the upper level so that the beds are on the same level as the bathroom. Other than that, it was a good stay. The staff recommended The Sunrise Shack for breakfast which was terrific.
於 2023 年 10 月住了 1 晚
GM 於 2023年10月14日的回應
Thank you for taking the time to review your recent stay. We appreciate the feedback.

6/10 一般

Michael

家人同遊, 多人同遊
不滿：職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 4 晚
GM 於 2023年10月14日的回應
Thank you for taking the time to review your recent stay.

6/10 一般

Quang

家人同遊
讚好：整潔度
Cleanliness, open parking
GM 於 2023年10月18日的回應
Thank you for the positive feedback.

10/10 優異

Linda

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice Inn
The staff was friendly and check-in went well. The room was spotless as well as the pool and hot tub area. There is a "game" room with pool table and fun games as well as an arcade for the kids. The fire pit table outside was a bonus as well as the coffee in the front lobby.
於 2023 年 10 月住了 1 晚
GM 於 2023年10月14日的回應
Thank you for the wonderful review Linda!We are happy to hear you enjoyed your stay.

10/10 優異

Lynda

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice find
Very clean , good location, friendly staff, nice area, clean grounds. Totally met our expectations.
於 2023 年 7 月住了 2 晚
GM 於 2023年10月14日的回應
Thank you for sharing your feedback from your recent stay. We are happy to hear you enjoyed stay.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Would stay again
Nice place with friendly staff.
於 2023 年 10 月住了 1 晚
GM 於 2023年10月14日的回應
We lokk forward to having you stay with us again in the near future.