Jersey City Novado Gallery Hotels

"Every person on the staff was approachable, nice, and super helpful. The king bed was very comfy. The room was very clean and quiet though the cars honking outside were loud on Friday night into the early hours (but c'mon, you're in NYC). Much less so Saturday and Sunday. There's also a night club on the weekends by we couldn't hear a thing on the eight floor. The 24 hour diner downstairs was extremely convenient, tasty, and gave off the vibe of a bygone era in a good way."

"Great staff. A little too bare bones for me. I want a coffee maker in room. Air conditioning noisy "

"Clean room, helpful staff, loved customer service closets on each floor"

"Room was great, clean and great location. Only negative was the people who had the room next to us had a dog who would not stop barking all night."

"I did not smoke in this room. I used hairspray and a portable steamer during my stay. After I checked out, I saw a charge on my credit card that I did not expect. The hotel never called me. They never emailed me. No one knocked on my door. The hotel sent me a report showing high air readings. If the air was bad, why did no one check on me? No staff member came to my room. No one asked if I was safe. I asked the hotel manager for proof that I smoked. He had no photos of ash. No smell report. No witness statements. He only had a printout from a sensor. The manager said their sensor cannot be triggered by hairspray. That is not correct. Hairspray has chemicals that sensors pick up. When I kept asking questions, the manager accused me of trying to buy a good review. He also spelled my name wrong on purpose. News reporters in Boston have looked into this. They found hotels using the same sensors to charge guests for hairspray and steam with no real evidence. I have used this booking site for many years. I have no other complaints like this. A hotel that ignores guest safety and charges surprise fees is not a place I will stay again. "

"They’re not easily reachable by the phone. They left dirty dishes and linens in the bedroom. There was also blood on our sheets when we got to the hotel at first. Now, the staff was great, and they gave some accommodations. However, for the prices that they are charging, I was pretty disappointed overall with the hotel."

"Beautiful hotel! Hotel restaurant and bar on second floor is great. Skip the trip to the “rooftop bar”. Would stay here again"

"Great Location, room and view were nice, close walking distance to subway..Would highly recommend"

"Staff are nice but I didn’t get my hotels.com F&B credit and the water dispenser on my floor was broken meaning I had to go up and down each time I needed to get water. "