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溫德姆大新維諾多爾斯基度假村的評價

3.5 out of 5
溫德姆大新維諾多爾斯基度假村
Hrastic 15, Novi Vinodolski

評價

7.2

不錯

10 分評分，優異；97 則評價中有 21 則" "
8 分評分，不錯；97 則評價中有 38 則" "
6 分評分，一般；97 則評價中有 20 則" "
4 分評分，欠佳；97 則評價中有 12 則" "
2 分評分，很差；97 則評價中有 6 則" "

6.8/10 

整潔度

7.0/10 

職員與服務

6.8/10 

設施服務

6.6/10 

住宿狀況

6.2/10 

環保程度

評價

4/10 欠佳

Eldar

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Unfortunately, our stay at this “5 star” resort was less than ideal. We were disappointed the second we stepped inside. As you walk around the property, you can see that general maintenance is not a priority to management. We arrived a few hours before check in and wanted to take advantage of the amenities, but the pool was cold and the hot tub lukewarm. When we were able to check in, we were told that we were given a complimentary upgrade to a room with a sea view, and were completely underwhelmed when we walked in. The second we opened the door, there was a strong odor that hit us, the wallpaper and amenities were outdated, and overall, not what we were expecting. We would have cancelled the reservation altogether but didn’t have a refund option.
於 2023 年 9 月住了 1 晚
Wyndham Grand Novi Vinodolski Resort team 於 2023年10月6日的回應
Dear Mr. Eldar, thank you for your feedback. We are sorry to hear that you were not satisfied with your stay at our resort. We apologize for these inconveniences. Please rest assured that your observations will be forwarded to the relevant departments. Likewise, we are aware of needed renovations, but this year we have not had enough time for a complete renovation due to COVID and its consequences. For that very reason, we reduced prices so they could match current condition of the resort. However, we will work hard on our growth and we sincerely hope that we will welcome you again. Kind regards, WGNR Team

10/10 優異

Martin

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Schöne Anlage/freundliches Personal
於 2023 年 8 月住了 1 晚
Wyndham Grand Novi Vinodolski Resort 於 2023年10月3日的回應
Lieber Herr Martin, vielen Dank für Ihre tolle Bewertung. Wir freuen uns zu lesen, dass Ihnen die Lage des Resorts und nettes Personal gefallen hat. Wir hoffen, Sie bald wieder in unserem Resort begrüßen zu dürfen. Mit freundlichen Grüßen

4/10 欠佳

Mikael

家人同遊
讚好：整潔度
不滿：住宿狀況
Stort hotell som tyvärr börjar förfalla, mycket av delarna var avstängda och det märktes att pengar sparades in på underhåll
於 2023 年 7 月住了 3 晚

10/10 優異

Feodor

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice place, it has an hotel and "an apartment" part. Property is huge, has multiple pools, private beach and access to public one. Some things are still closed but its ahuge place. AC works fine, service is good and polite. For me its a place to get back to.
於 2023 年 7 月住了 4 晚
Wyndham Novi Vinodolski 於 2023年7月24日的回應
Dear Feodor,Thank you for your wonderful review. We are glad to see that you enjoyed your stay and the facilities and services offered here at Wyndham Grand Novi VInodolski Resort. We hope you will visit us again soon.Best regards.

10/10 優異

RR

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Utmärkt!
Super bra hotell. Men många poler och fin strand. Perfekt ställe att åka till med eller utan barn.
於 2023 年 7 月住了 1 晚
Wyndham Novi Vinodolski 於 2023年7月24日的回應
Dear RR,Thank you for your wonderful review. We are glad to see that you enjoyed your stay here at Wyndham Grand Novi VInodolski Resort and we hope you will visit us again soon.Best regards.

8/10 不錯

Johann

讚好：職員與服務
於 2023 年 6 月住了 5 晚
Wyndham Grand Novi Vinodolski Resort team 於 2023年6月28日的回應
Dear Johann, thank you for taking time to leave us your nice review. We are happy to see that you were satisfied with your stay and we hope we will welcome you in our Resort once again. With kind regards,

10/10 優異

Cathy Jessie

家人同遊
讚好：職員與服務
於 2022 年 7 月住了 7 晚
WGNR team 於 2023年5月31日的回應
Dear Cathy Jessie, Let us thank you for taking time to post your superb review regarding your recent stay at Wyndham Grand Novi Vinodolski Resort. We hope we will welcome you again in our resort in the near future. With kind regards, Wyndham Grand Novi Vinodolski Resort team.

6/10 一般

Agnes

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 8 月住了 3 晚
WGNR team 於 2023年5月31日的回應
Dear Agnes, Thank you very much for your honest review. We are very sorry that you were not satisfied with your stay. Rest assured that we have forwarded your comments to the relevant departments. We hope that in the future, when these plans come true, you will once again give us the opportunity to welcome you and leave a much better impression on you. Best regards, WGNR-team

6/10 一般

Irina

於 2022 年 8 月住了 6 晚
WGNR team 於 2023年5月31日的回應
Dear Irina, Thank you very much for your review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope we will welcome you again in our resort in the near future and offer you a better experience. Kind regards, WGNR team

8/10 不錯

Amalie

於 2022 年 8 月住了 2 晚
WGNR team 於 2023年5月31日的回應
Dear Amalie, Thank you very much for your candid review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope we will welcome you again in our resort in the near future and offer you a better experience. Kind regards, WGNR team

8/10 不錯

Aurelie

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
En famille
Personnel au top ! Au petit soin pour nous Hôtel très joli Malheureusement les piscines en plein août sont froides très peu de monde se baignent dans les 7 piscines que comprend l’hôtel
於 2022 年 8 月住了 3 晚
WGNR team 於 2023年6月3日的回應
Dear Guest, Thank you for taking time to tell us about your experience at our resort. We are happy to read that you were satisfied with our friendly staff. We must emphasize that our outdoor pools are not heated and the temperature of the water depends on the weather condition. Please rest assured that your thoughts will be delivered to the relevant departments. Despite the inconveniences I hope we will have the opportunity to welcome you again and offer you a better experience. With kind regards, WGNR team

6/10 一般

Roberta

家人同遊
讚好：職員與服務
La struttura è molto decadente e ha visto tempi decisamente migliori. Sarebbe molto bella ma veramente trascurata.
於 2022 年 8 月住了 2 晚
WGNR team 於 2023年5月31日的回應
Dear Roberta, Thank you for taking the time to leave us your comment that we really appreciate. We are sorry to read that you were not completely satisfied with your stay with us. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. . Rest assured that we've forwarded your observation to the relevant department. We hope we will welcome you again to our resort in the near future and offer you a better experience.Kind regards, WGNR team

4/10 欠佳

Arthur

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Déception totale !
5 étoile sur le panneau a l’arrivée mais…! Ça vaut pas plus que 2,5! L’ensemble de l’hôtel est dans l’état. Le personnel donne aucune information. Pour trouver le chemin de la plage c’est un vrais « tomb raider »! Il faut chercher dans les couloirs mal éclairés sur plusieurs niveaux et avec un peut de chance nous avons le récompense-la plage. Pas de parasol 4 jours sur 6 a cause du vent et sur les consignes du directeur (justifié que pour un jour). Tous les soirs à 19h le personnel ramasse les chaise long. Parking 10€/nuit, c’est exagéré vu le prix du séjour. La climatisation à fonctionné qu’un jour dans la chambre. Pas de clim dans le reste de l’établissement non plus (resto, bar, hall…) Loin, tres loin des 5 étoiles et peu accueillant dans l’ensemble! Le lit très inconfortable, mal au dos dès la première nuit!
於 2022 年 8 月住了 6 晚
WGNR team 於 2023年6月5日的回應
Thank you for your comment, we are sorry that we did not meet your expectations. We will forward your comment to the management. Kind regards

4/10 欠佳

Laurent

家人同遊
不滿：住宿狀況和客房舒適度
Hôtel à éviter !!!
Cet hôtel est probablement un des pires que je connaissent. C'est "soi-disant" un 4 étoiles mais il ne correspond même pas au niveau de confort d'un trois étoiles. Une partie de l'hôtel (proche de la plage) est carrément à l'abandon. La partie de l'hôtel où nous logions, semblait avoir été refaite mais visiblement pas par des professionnels. Il y a tellement de malfaçons et d'illogismes dans l'agencement de la chambre que je ne peux pas tout citer ici. La porte de la salle de bain ne ferme pas (le cadre est cassé). Dans la salle de bain : - le lavabo n'est plus fixé au mur et bascule en avant - il n'y a aucun endroit pour poser ses affaires, ni crochet, ni porte-serviette, ni étagère (il faut tout déposer au sol) - la douche est sans rideau (=innondation de la sdb à chaque utilisation). Il n'y a d'ailleurs aucun endroit pour étendre le linge (ni dans la salle de bain, ni dans la chambre ni même sur le balcon), étrange pour un hôtel avec une plage... Les points positifs sont : la situation géographique (accès à la mer) et la gentillesse du personnel.
於 2022 年 7 月住了 4 晚
WGNR team 於 2023年6月5日的回應
Thank you for your comment, we are sorry that we did not meet your expectations. We will forward your comment to the management. Kind Regards

4/10 欠佳

Erik

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 7 月住了 3 晚
WGNR team 於 2023年5月31日的回應
Dear Erik, Thank you for taking the time to leave us your comment that we really appreciate. We are sorry to read that you were not completely satisfied with your stay with us. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope we will welcome you again to our resort in the near future and offer you a better experience.Kind regards, WGNR team

8/10 不錯

Alexander

家人同遊
讚好：整潔度
不滿：住宿狀況
於 2022 年 7 月住了 7 晚
WGNR team 於 2023年5月31日的回應
Dear Alexander, Thank you very much for posting your candid review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope we will welcome you again in our resort in the near future and offer you a better experience. Kind regards, WGNR team

6/10 一般

Iwona

家人同遊
不滿：整潔度、職員與服務和住宿狀況
In the evening no wlan, ants in the room and in the kitchen
於 2022 年 7 月住了 3 晚
WGNR team 於 2023年5月31日的回應
Dear Iwona, Thank you for taking the time to leave us your comment that we really appreciate. We are sorry to read that you were not completely satisfied with your stay with us. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. . Rest assured that we've forwarded your observation to the relevant department. We hope we will welcome you again to our resort in the near future and offer you a better experience.Kind regards, WGNR team

6/10 一般

László

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 6 月住了 7 晚
General Manager 於 2021年7月13日的回應
Dear László, Thank you for grading your stay here at Wyndham Grand Novi Vinodolski Resort. I see that we were not able to fulfill your expectations and I would love to know what we could have done to make your experience better. Please write to me to gm@wyndhamgrandnoviresort.com. Best regards,

4/10 欠佳

Xenia (Frankfurt am Main )

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Wir waren vor 12-13 Jahren schon mal da. Es war eine sehr schöne Anlage. Deshalb haben wir uns auch gefreut wieder unseren Urlaub dort zu verbringen. Leider war die Enttäuschung sehr groß, als wir angekommen sind. Alles ist sehr ungepflegt, kaputt und heruntergekommen.
於 2020 年 8 月住了 4 晚
Marwan Ragheb, General Manager 於 2020年8月14日的回應
Sehr geehrte Frau Xenia, Vielen Dank, dass Sie sich die Zeit genommen hatten, Ihre Kommentare zu hinterlassen. Wir entschuldigen uns aufrichtig, dass wir Ihre Erwartungen nicht erfüllen konnten. Wir sind uns bewusst, dass das Hotel Gebrauchsspuren aufweist und renovierungsbedürftig ist. Leider wurden unsere Renovierungspläne aufgrund der Pandemie verschoben. Wir hoffen, dass wir Sie wieder begrüßen können, sobald wir das Hotel renoviert haben. Mit freundlichen Grüßen,

8/10 不錯

arshad

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 7 月住了 3 晚
Marwan Ragheb, General Manager 於 2020年8月14日的回應
Dear Arshad, Thank you for leaving your rating of your stay here with us at Wyndham Grand Novi Vinodolski Resort. We hope you will visit us again soon. Best regards,

2/10 很差

FamilieB (Frankfurt)

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Die Anlage ist leider sehr heruntergekommen. Die Bilder sind alt oder sehr geschönt. Der Putz brökelt in der gesamten Anlage. Überall sieht man heraushängende Kabel sowie kaputte Platten bzw. Fliesen. Der Strand war sehr ungemütlich mit vielen Steinen. Der beworbene Sandstrand existiert quasi gar nicht. Vielmehr war das eine Baustelle, wo scheinbar das Geld ausgegangen ist. Das Wasser im Pool war zu kalt und der Whirlpool war gesperrt. Die Wohnung war sehr spartanisch ausgestattet. Wir hatten lediglich einen Teelöffel und erst auf Anfrage wurde uns ein vietes Glas zur Verfügung gestellt. Das Preis Leistungsverhältnis passt hier bei der Anlage nicht im Entferntesten. Lediglich das Appartment und die Ausstattungen waren zufriedenstellend. Würden da nicht nochmal buchen.
於 2020 年 7 月住了 7 晚
Marwan Ragheb, General Manager 於 2020年7月24日的回應
Liebe FamilieB, Vielen Dank, dass Sie sich die Zeit genommen hatten, Ihre Bewertung abzugeben. Es tut mir leid zu lesen, dass unser Resort Ihre allgemeinen Erwartungen nicht erfüllt hat. Leider mussten wir aufgrund der aktuellen Pandemie unsere geplanten Renovierungsarbeiten verschieben. Wir sind auch nicht in der Lage, unseren üblichen Service anzubieten. Wir mussten einige unserer Dienste einstellen oder ändern, und der Whirlpool war, aufgrund der geltenden Vorschriften, keine Ausnahme. Ich freue mich zu lesen, dass Ihnen Ihre Apartment gefallen hat. Ich hoffe, dass wir die Gelegenheit haben, Sie nach Abschluss unserer Renovierungsarbeiten wieder in unserem Resort willkommen zu heißen und Ihre Vorstellung von uns zu ändern.

6/10 一般

真實旅客

多人同遊
不滿：整潔度
Very Dated. Room was very run down. Entire property very old nothing like the pictures that are online. Only great thing was the staff very nice and accommodating. There was nothing close to walk too and taxi service was not available so only restaurant was the one at the hotel, food was just okay
於 2019 年 10 月住了 2 晚
Spiros Ioannou, General Manager 於 2019年10月14日的回應
Dear Guest, Thank you for taking time to tell us about your experience at our resort. I am sorry to see that you weren't satisfied with the state of the resort. Unfortunately, this year we haven't had enough time for a complete renovation due to the delay in re-branding the property. However, it is a pleasure to announce that we will be implementing many upgrades to the resort and renovating it for the next season. Please rest assured, I will forward your observations to the relevant departments. I am happy to see that you liked our nice and accommodating staff. and I hope we will have an opportunity to welcome you again in our new and improved resort. Best regards, Spiros Ioannou, General Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2019 年 9 月住了 6 晚
Spiros Ioannou, General Manager 於 2019年9月23日的回應
Dear Guest, Thank you for your excellent review. I am happy to see that you enjoyed your stay at Wyndham Grand Novi Vinodolski Resort and I hope we will have an opportunity to welcome you again. Best regards, Spiros Ioannou, General Manager

4/10 欠佳

Algirdas

讚好：客房舒適度
不滿：整潔度、職員與服務和住宿狀況
Avoid this hotel
It was confusing experience. Hotel is 5 stars but apartments are 4 stars. I would rate no more than 2 star hotel. It might be hard to manage hotel during peak but that should not be problem of visitors. All in all it was very overpriced hotel and would not recommend it to anyone(You can get better service for less). Apartments are located on separate building from main hotel and entrance looks like entrance to spooky house. No light in the evening. Peeled paints and crumbling walls near entrance. Holders in the bathroom were not fixed and broken. That not working TV, welcome to museum of History. Electric sockets should not be trying to jump out of wall. Furniture in bathroom was waterlogged and hiding them under towels is not the best idea. Room was never cleaned during our 3 night stay and probably just some partial cleaning before arriving(used toilet paper tube in the hallway was it a welcome gift?) We arrived after midday we were given cards to use towels next to pool. We went to pools area and found staff member sitting with nose in the phone with sign no towels available... If you want cocktail go to main bar or outside of hotel as in other areas they know how to make only Mojito. If you order something they might forget your order and after hour will ask again and will try to charge you twice. Good things: Kids entertaining team, variety of pools, pizzaiolo near pools area. All in all overpriced hotel.
於 2019 年 8 月住了 3 晚
Spiros Ioannou, General Manager 於 2019年8月30日的回應
Dear Algirdas, Thank you for taking time to tell us about your experience at our resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As the resort was re-branded at the end of April 2019, when hotel was already opening, so unfortunately this year we haven't had enough time for a complete renovation. However, it is a pleasure to announce that we will be implementing many upgrades to the resort and renovating it for the next season. I am also sorry to hear that you were not pleased by our staff 's attitude and service. Let me say that we get in general very positive comments about our professionalism. However rest assured that your thoughts will be delivered to the relevant departments.On the other hand, I am glad to see that you liked the kids animation, pools and our pizzaiolo at Sea Breeze restaurant. 2. We hope that we can convince you to change your mind about another visit to our resort. Please reach out to us if you would be willing to give us a chance to turn your experience around. With much appreciation Spiros Ioannou, General Manager

4/10 欠佳

真實旅客

家人同遊
讚好：職員與服務
不滿：整潔度和客房舒適度
Pass on this place
For the price we expected it to be really nice. Seems the property was in need of repairs, paint etc. looked way nicer in the photos. Also we had lunch by the pool and it wasn’t anything terrific. My husband ordered a sandwich and it came with a chicken nugget inside of it! My kids could have made a better lunch.😂 Oh and they have chairs in the beach...plastic and mostly broken. Better to spend your hard earned money elsewhere!
於 2019 年 8 月住了 2 晚
Spiros Ioannou, General Manager 於 2019年8月26日的回應
Dear Guest, Thank you for taking time to tell us about your experience at our resort. I am sorry to see that your experience didn't meet your expectations. Unfortunately, this year we haven't had enough time for a complete renovation due to the delay in re-branding the property. However, it is a pleasure to announce that we will be implementing many upgrades to the property and renovating it for the next season. Please rest assured that your observations will be forwarded to the relevant departments. Despite the inconveniences I hope we will have the opportunity to welcome you again and offer you a better experience. With kind regards, Spiros Ioannou, General Manager

10/10 優異

Alexander

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Best place.
Very good, comfortable hotel with many pools and sea beach.
於 2019 年 8 月住了 6 晚
Spiros Ioannou, General Manager 於 2019年8月23日的回應
Dear Alexander, Thank you for your excellent review. I am happy to see that you enjoyed your stay at our resort, especially that you liked our numerous pools and the beach. I hope we will have an opportunity to welcome you again some day soon. Best regards, Spiros Ioannou, General Manager

10/10 優異

Annette

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Sehr gut, Erwartungen voll erfüllt!
Grosse Anlage, guter Standard, Frühstück sehr gut, Service gut. Zu Fuss ca. 20 min vom Ortskern entfernt.
於 2019 年 8 月住了 2 晚
Spiros Ioannou, General Manager 於 2019年10月14日的回應
Dear Annette, Thank you for taking time to tell us about your experience at Wyndham Grand Novi Vinodolski Resort. I am very pleased to see that you enjoyed your stay and that you liked the location, standard, breakfast and the service. I hope we will have an opportunity to welcome you again some time. Best regards, Spiros Ioannou, General Manager

8/10 不錯

Natale

讚好：客房舒適度
不滿：整潔度
Struttura bellissima x quello che offre sarebbe un 5 stelle x quello che offre ma x come è tenuta è già tanto dargli un 3 stelle pulizie in appartamento scarse alcune piscine con ruggine e muschio cornicioni rotti ecc ecc
於 2019 年 8 月住了 10 晚
Spiros Ioannou, General Manager 於 2019年8月22日的回應
Dear Natale, Thank you for taking time to tell us about your experience at our resort. I am happy to se that you enjoyed your stay with us. I am particularly pleased that you like our offer. However i am unhappy to read that you were not satisfied with the cleanliness. Rest assured that your observation will be forwarded to the relevant department. I hope we will have an opportunity to welcome you again some time soon. Best regards, Spiros Ioannou, General Manager

8/10 不錯

kerry

不滿：住宿狀況
So much potential but needs work.
The apartments are super worn and furniture broken and stained. Kitchens are missing basic items like soap, sponge, dish towel, kettle, etc. The majority of the staff seems to be laCking in hospitality training - especially for what is considered a resort property. Many were dismissive and rude. Sad because there is so much potential. Wyndham recently purchased the property and promises a refresh soon. Great area. Amazing clean beaches.nice pools. Breakfast was great with many choices and decent quality.
於 2019 年 8 月住了 2 晚
Spiros Ioannou, General Manager 於 2019年8月22日的回應
Dear Guest, Thank you for taking time to tell us about your experience at our resort. I am happy to see that you enjoyed your holiday with us and that you liked our clean beaches, pools and breakfast offer. As you said, the Management of Wyndham Hotels & Resorts took over just recently, unfortunately there wasn't much time to invest in renovations due to delay in re branding. We have big investment plans for this winter as we fully intend to bring this resort up to the high standards of Wyndham Grand, which is the most luxurious brand of the Wyndham group. I hope we will have an opportunity to welcome you again some time soon. With kind regards, Spiros Ioannou, General Manager

8/10 不錯

dagmar (Austria)

讚好：職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 3 晚
Spiros Ioannou, General Manager 於 2019年8月22日的回應
Dear Guest, Thank you for your excellent review. I hope we will have an opportunity to welcome you back some day soon. Best regards, Spiros Ioannou, General Manager

4/10 欠佳

Bogdan

家人同遊
讚好：住宿狀況
不滿：職員與服務
Quite a fantastic place to come, the complex is full of facilities to join, nevertheless service quality so something I couldn’t understand as a costumer that has been in many locations in the world. Room cleaning was not scheduled a per my knowledge, we had to continuously call reception for things like pillows, brooms, soap and towels. Then internet service was good the first day then intermittent, family not happy. On top of this, room furniture and other utilities just too basic. I think needs more attention from service management or maintenance department. Attention- location is fantastic but house service and conditions need an uplift
於 2019 年 8 月住了 4 晚
Spiros Ioannou, General Manager 於 2019年8月20日的回應
Dear Bogdan, Thank you for taking time to tell us about your experience with us. I am happy to see that you liked our resort and all of the facilities. On the other hand, I am sorry to see that we didn't match your expectations regarding the service. Rest assured that your thoughts will be delivered to the relevant departments. This year we haven't had enough time for a complete renovation due to the delay in rebranding the property. However, it is a pleasure to announce that we will be implementing many upgrades to the property and renovating it for the next season. Despite the inconveniences we hope we will have the opportunity to welcome you and offer you a better experience. With kind regards, Spiros Ioannou, General Manager

2/10 很差

Logha L

不滿：整潔度、職員與服務和客房舒適度
Thank you, but no thank you
Beautiful main lobby and spa. The view from the terrace (main lobby) is amazing, but the rooms (we had one in those houses/apartments) was not clean at all, the floor wet and it was smelling and it was very humid. We booked very short notice 6pm on the road but had to wait 1 hour and 40 minutes to get the room. We could access the room short before 8pm only. The service person were not attentive at all. When we came to the entrance (arrival and departure) they stepped away instead helping us with the luggage... we left the very morning asap. Return rate: 0
於 2019 年 7 月住了 1 晚
Spiros Ioannou, General Manager 於 2019年8月19日的回應
Dear Guest, I am glad to see that you liked our lobby area and the spa. However, I am sorry to see that you were not satisfied with the cleanliness of the room and that you were not pleased by our staff 's attitude. Let me say that we get in general very positive comments about our professionalism. However, rest assured that your thoughts will be delivered to the relevant departments. Despite the inconveniences I hope we will have the opportunity to welcome you again and offer you a better experience. With kind regards, Spiros Ioannou, General Manager

8/10 不錯

真實旅客

於 2019 年 8 月住了 2 晚
Spiros Ioannou, General Manager 於 2019年8月16日的回應
Dear Guest, Thank you for your review. I am happy to see that you were satisfied with your stay at the resort. I hope we will have an opportunity to welcome you again some day soon. Best regards, Spiros Ioannou, General Manager

8/10 不錯

Ben

親子同遊
讚好：職員與服務、設施服務和住宿狀況
不滿：整潔度
Beaulifull view and swimming pools with acceptional water views
於 2019 年 8 月住了 4 晚
General Manager 於 2019年8月14日的回應
Dear Ben, Thank you for the positive feedback. I am very happy to see that you loved the views offered throughout the resort and that you enjoyed our swimming pools. I hope you will visit us again soon! Best regards, Spiros Ioannou

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 7 晚
General Manager 於 2019年8月13日的回應
Dear guest, Thank you for a lovely review. I hope you had a great time here at Wyndham Grand Novi Vinodolski Resort and that you will visit us again soon. Best regards, Spiros Ioannou

8/10 不錯

Alexander

讚好：職員與服務和客房舒適度
Top
Super gerne wieder
於 2019 年 7 月住了 10 晚

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務和設施服務
An sich schönes Hotel, aber renovierungsbedürftig. Essen war sehr gut! Lage ebenfalls super!
於 2019 年 7 月住了 4 晚

10/10 優異

ANDREW

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Relaxing time at Wyndham Grand Novi Vinodolski
My family stayed at the resort for 8 nights and were very pleased with our stay and the service from the staff. The hotel offers a great range of facilities for the family from a children’s entertainment area, fully equipped gymnasium (one of the best I have experienced at any hotel or resort) and indoor salt water pools. We throughly enjoyed the variety and selection of food served at the main restaurant, breakfasts and evening meals. The accommodation itself was a two bedroom self contained unit with two bathrooms and kitchen near the beach front. It was a perfect for the family in terms of space and comfort. We thoroughly enjoyed our time at Wyndham Grand Novi Vinodolski and would be happy to return again. Thank you to the staff at the resort for making our holiday memorable.
於 2019 年 7 月住了 8 晚
Spiros Ioannou 於 2019年8月5日的回應
Dear Andrew, Thank you for the excellent review. I am happy to see that you enjoyed your stay here at Wyndham Grand Novi Vinodolski Resort. I hope we will have a chance to welcome you here again soon. Best regards, Spiros Ioannou

8/10 不錯

Jens

讚好：整潔度和職員與服務
Fantastisk feriecenter af ældre dato.
Et fantastisk feriecenter med alle tænkelige faciliteter og et utal af bademuligheder, både ved stranden og de mange mange pools. Det er tydeligt, at det er et ældre center som kunne trænge til en gennemgribende renovering. Det er bygget op ad en klippe, så der er meget store niveauforskelle, med mange trapper, så det er ikke egnet til gangbesværede. Personalet var høflige og servicemindede. Det ligger et par kilometer fra den hyggelige by med de mange restauranter - der er en pæn gåtur derind.
於 2019 年 7 月住了 8 晚
Spiros Ioannou 於 2019年8月5日的回應
Dear Jens Thank you for posting your review. I hope that you had a great vacation here with us and that we will have the opportunity to welcome you again. Best regards, Spiros Ioannou

8/10 不錯

Niels

讚好：整潔度和職員與服務
於 2019 年 7 月住了 5 晚
General Manager 於 2019年7月26日的回應
Dear Niels, Thank you for the excellent review. I am happy to see that you enjoyed your stay here at Wyndham Grand Novi Vinodolski Resort. I hope we will have a chance to welcome you here again soon. Best regards, Spiros Ioannou

10/10 優異

Niels

讚好：整潔度和職員與服務
於 2019 年 7 月住了 1 晚
General Manager 於 2019年7月25日的回應
Dear Neals, Thank you for the excellent review. I am happy to see that you enjoyed your stay here at Wyndham Grand Novi Vinodolski Resort. I hope we will have a chance to welcome you here again soon. Best regards, Spiros Ioannou

8/10 不錯

真實旅客

讚好：職員與服務和客房舒適度
Godt potentiale, lidt slidt.
Godt sted der dog er lidt slidt. Gode pools og smuk udsigt.
於 2019 年 7 月住了 7 晚
General Manager 於 2019年7月24日的回應
Dear guest, Thank you for your feedback. I am glad to see that you liked the resort and the beautiful views it offers. For next season we plan to renovate and upgrade certain parts of the resort so I hope you will be our guest again. Best regards, Spiros Ioannou

8/10 不錯

Jesper

讚好：整潔度、職員與服務和客房舒適度
於 2019 年 7 月住了 7 晚
General Manager 於 2019年7月24日的回應
Dear Jesper, Thank you for posting your review. I hope that you had a great vacation here with us and that we will have the opportunity to welcome you again. Best regards, Spiros Ioannou

8/10 不錯

Kasper

讚好：整潔度、職員與服務和客房舒適度
Dejlig ferie for hele familien
Dejligt sted, med meget flinke og serviceminded personale. Lækkert badevand/strand.
於 2019 年 7 月住了 7 晚
General Manager 於 2019年7月22日的回應
Dear Kasper, Thank you for your positive feedback. It is always a great pleasure to see that our guests are happy with the service we provide, I will share your sentiments with our team members as it will motivate them even further. I am happy to see that you enjoyed sunbathing on our beach. I hope we will have the opportunity to be your host again in the future. With kind regards, Spiros Ioannou

8/10 不錯

真實旅客

讚好：職員與服務、設施服務和住宿狀況
於 2019 年 7 月住了 9 晚
General Manager 於 2019年7月18日的回應
Dear guest, Thank you for posting your review. I hope that you had a great travel experience here at our resort and that will visit us again. Best regards, Spiros Ioannou

6/10 一般

Joan

於 2019 年 7 月住了 7 晚
Spiros Ioannou, General Manager 於 2019年7月15日的回應
Dear Joan, Thank you for your feedback. I hope you will be our guest again. With kind regards,

2/10 很差

Robert

不滿：整潔度、職員與服務和住宿狀況
Sehr schlecht geführtes Resort
Wir waren das letzte mal von ca 6jahren im resort. Seit der Neueröffnung ist nicht fertig gebaut. Die Zimmer und Apartment werden nicht instand gehalten und nicht richtig sauber gehalten. Das Management ist hochnäsig, arrogant und läuft den ganzen Tag zwischen den Badegästen rum und kümmern sich um nichts ausser ihre privaten Gäste. Leider, schade um die schöne Anlage Gruss RT
於 2019 年 7 月住了 7 晚

6/10 一般

Karina

讚好：客房舒適度
不滿：住宿狀況
Our stay in the Wyndham Grand Resort was satisfying experience which fulfilled our expectations. However, some little problems during our stay occured such as working approach of the beach boys who were not always helpful. Hotel has a problems with a condition (a lot of things don’t work or are broken). Altough some problems appeared, our stay in the Wyndham Grand Resort was pleasant and workers of the front office and restaurant were kind and helpful.
於 2019 年 7 月住了 10 晚
General Manager 於 2019年7月18日的回應
Dear Karina, Thank you for the feedback of your stay here at our resort. I am happy to see that you were satisfied with your vacation and particularly that you fund our front-office and restaurant staff to be kind and helpful. I will address the matter of the beach boys immediately as here at Wyndham Grand we strive to provide our guests with excellent service in all areas. I am happy to inform you that we plan to renovate and upgrade a lot of facilities in the resort starting from this autumn so I hope you will visit us again. It will be a pleasure to welcome and host you again. With kind regards, Spiros Ioannou

10/10 優異

Gerda

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 5 晚
Spiros Ioannou, General Manager 於 2019年7月9日的回應
Dear Gerda, Thank you for your positive feedback. I am extremely happy to see that you were pleased with your stay here at Wyndham Grand Novi Vinodolski Resort. I hope to welcome you here soon again as our dear guest. Best regards,

6/10 一般

真實旅客

於 2019 年 6 月住了 1 晚
Spiros Ioannou, General Manager 於 2019年7月3日的回應
Dear guest, Thank you for posting your review. Best regards,