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綠寶石酒店的評價

3.5 out of 5
綠寶石酒店
Vuna Road, Nuku'alofa, Tongatapu

評價

7.0

不錯

10 分評分，優異；75 則評價中有 19 則" "
8 分評分，不錯；75 則評價中有 21 則" "
6 分評分，一般；75 則評價中有 15 則" "
4 分評分，欠佳；75 則評價中有 14 則" "
2 分評分，很差；75 則評價中有 6 則" "

6.8/10 

整潔度

8.4/10 

職員與服務

6.6/10 

設施服務

6.4/10 

住宿狀況

6.8/10 

環保程度

評價

8/10 不錯

Patricia

讚好：整潔度
The fixtures and fittings were in very poor shape especially in the living area and the bathroom. We had to be very careful using old electrical appliances and avoiding falls. On the positive side, the room was large, the beds were comfortable and the bed linen was fresh and clean. Fresh bath towels were provided every day. Breakfast and occasional meals were satisfactory.
於 2024 年 5 月住了 7 晚

10/10 優異

Akosita

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Rooms are big and in walking distance to the main business centers. Staff at the reception was very friendly and helpful.
於 2024 年 4 月住了 3 晚
Nai 於 2024年5月1日的回應
Thank you for choosing Emerald Hotel to accommodate youMalo LahiEmerald Hotel

10/10 優異

Siaosi

讚好：整潔度、職員與服務和住宿狀況
The staff was super friendly bith at the front desk and the restaurant!
於 2024 年 4 月住了 7 晚

4/10 欠佳

MAKOTO

於 2024 年 2 月住了 5 晚
Ahi 於 2024年4月5日的回應
Thank you for your review and staying with us.

8/10 不錯

Likuone

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

6/10 一般

Tsugune

不滿：整潔度
海を望むロケーションの良い便利なホテル　 連泊してもベッドメーキングがない
於 2024 年 2 月住了 2 晚

8/10 不錯

Tsugune

讚好：設施服務和住宿狀況
海沿いの景色がよく便利な場所にある
於 2024 年 2 月住了 1 晚

8/10 不錯

Karen

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Staff were lovely, and attentive, and tried their best to accomodate. Reception wasn’t really helpful at times, but the cleaning staff and dining staff were. Breakfast was delicious!
於 2024 年 2 月住了 2 晚
Ahi 於 2024年4月5日的回應
Thank you for your review. We will do better next time.

2/10 很差

Simon

商務旅客
讚好：住宿狀況
不滿：設施服務
The condition of the property is poor
於 2024 年 2 月住了 4 晚

4/10 欠佳

Alex

讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
not clean. found spider in bathroom. stains on pillows.
於 2024 年 1 月住了 1 晚

6/10 一般

Tangata

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
於 2024 年 1 月住了 10 晚

6/10 一般

Tiffany

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 7 晚

10/10 優異

Kalilea

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very welcome
於 2023 年 12 月住了 3 晚
Maliu 於 2024年1月23日的回應
thank you very much for your positive review.Malo

10/10 優異

Hotaia

於 2023 年 11 月住了 7 晚
Maliu 於 2024年1月23日的回應
Thank you for your positive review. Malo

10/10 優異

Sepuloni

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beyond my expectations
於 2023 年 11 月住了 1 晚
Maliu 於 2024年1月23日的回應
Malo for your positive review.

4/10 欠佳

Karo

不滿：整潔度、設施服務和住宿狀況
Good location, very dated. Needs updating. Not very good for value of money!!
於 2023 年 11 月住了 1 晚

4/10 欠佳

Viviena

家人同遊
讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 6 晚

8/10 不錯

John

商務旅客
讚好：整潔度和設施服務
Nothing
於 2023 年 10 月住了 1 晚
Maliu 於 2023年10月30日的回應
Thank you for your kind review and for taking the time to do this. Malo 'aupito.

8/10 不錯

Samantha

家人同遊
讚好：職員與服務和客房舒適度
Friendly staff, building needs work.
This place needs work. The staff are friendly and the restaurant downstairs is good for vegetarian options. The building itself feels like a place someone has either inherited or overpaid and they're not quite sure which market they are going for. If I were them, I would concentrate on a few rooms, replace the appliances, fix the towel racks etc and progressively renovate.
於 2023 年 9 月住了 7 晚
Maliu 於 2023年10月30日的回應
Thank you for your constructive review. Our hotel will be undergoing renovations shortly and address the same issues you raised. Malo.

6/10 一般

Elizabeth

不滿：設施服務和住宿狀況
I would say this is an ok place to spend a night. Unlike a lot of places in Tonga, I wouldn’t drink the water there. We had to ask for things like water, shampoo, etc. that were complimentary at other hotels. Pretty run down. My room had a broken sink bowl and the facet was so loose I had to hold it with one hand and turn it on/off with the other. The morning ride was ordered in time but there was no way to order an early breakfast. Friendly but we had to wake the night watchman up to help us with our bags. Won’t stay again but as I said, in a pinch it is ok for 1 night.
於 2023 年 9 月住了 1 晚

10/10 優異

R

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 6 晚

8/10 不錯

Rajesh

讚好：整潔度和設施服務
I liked the sea view Room, good location. Restaurant is open on Sundays . Overall enjoyed my stay .
於 2023 年 9 月住了 8 晚
Maliu 於 2023年9月12日的回應
Thank you, Rajesh for your kind words.Malo aupitoManagement & Staff

6/10 一般

Robyn

伴侶同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
To say this place is "dilapidated" is an understatement. I was ready to check out the moment I walked in to my room. HOWEVER, if a beachfront (balcony) room with a GREAT bed, HOT shower and super lovely staff are important to you, then give this place a go. There's so much to do in Nuku'alofa, that the rest doesn't matter.
於 2023 年 8 月住了 4 晚
Maliu 於 2023年9月10日的回應
Thank you for your review. We will undergo renovations once the busy season ends.

10/10 優異

Sue

家人同遊
讚好：整潔度、職員與服務和住宿狀況
My daughter & I really enjoyed our stay at the Emerald. The staff were very friendly, the Asian meal from their restaurant was v nice & it was worth while paying extra for the ocean view room
於 2023 年 8 月住了 3 晚
Liu 於 2023年8月21日的回應
Malo 'aupito for your kind words and we are very happy you enjoyed your stay with us. God bless.

4/10 欠佳

stephane

不滿：設施服務和住宿狀況
No hot water, no Wi-Fi Friendly staff only redeeming quality. Not worth the money their asking for, avoid if you can
於 2023 年 8 月住了 1 晚
Dave 於 2023年8月10日的回應
Hi Stephane. We're terribly sorry that your experience with us was as your description. We would have made your 1x night stay with us to be as pleasant as if you were in a 5Star hotel if you had promptly escalated your concerns to any of our staff as we're very responsive when any of our Guests raises a concern. But you probably did not have time to as it was of essence to you given that your duration of stay was only a night. All our rooms have both hot and cold water and wifi. We would of kindly assisted instantly if you had let us know right away to ensure these concerns are promptly resolved. Again, we're terribly sorry that this was your experience whilst staying with us. We highly appreciate your constructive feedback as this will help us in a way to be more attentive and directive in the future to ensure our Guests won't ever get to feel this way. Best on your endeavors.

6/10 一般

Shane

讚好：整潔度和職員與服務
不滿：住宿狀況
To be honest I didn’t want to stay at this place had no choice. The staff are nice. The Chinese restaurant was very good. The room nice and clean and good Internet pleasantly surprised
於 2023 年 7 月住了 5 晚
Maliu 於 2023年8月11日的回應
Thank you for your positive review. We are glad you found the experience positive.Malo 'aupitoTEAM EMERALD

6/10 一般

Keely

多人同遊
Was quite dusty when we first arrived and noisy by the main road. Door to balcony didnt open easily but we got it moving. Extra bed was quite hard and frame was rusty. Staff were nice, we had lots of queries which they handled for us. Good location for town and was a good place to just chill in the evenings
於 2023 年 7 月住了 5 晚
Maliu 於 2023年8月11日的回應
Thank you for your review. We will learn from your review and address your concerns during our upcoming renovation.Malo 'aupitoTEAM EMERALD

4/10 欠佳

Jette Aagaard

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Run down
The staff was very friendly. However, the hotel is completely run down: rust on the toilet seat, holes in the cupboard, wires and cables laid bare etc. etc. there’s been no maintenance for years …
於 2023 年 7 月住了 2 晚
Maliu 於 2023年7月19日的回應
Thank you for your review. Your comment about staff is much appreciated. We will work on the other areas of concern to improve. Malo 'aupito.

8/10 不錯

Legend

於 2023 年 6 月住了 5 晚
Maliu 於 2023年8月11日的回應
Thank you for your positive review. Do visit us again soon.MaloTEAM EMERALD

2/10 很差

Isla

於 2023 年 5 月住了 1 晚
Liu 於 2023年6月22日的回應
Thank you Isla for our review. We will try to do better next time. Malo

4/10 欠佳

Semisi

不滿：職員與服務和住宿狀況
於 2023 年 3 月住了 3 晚
Liu 於 2023年3月29日的回應
Malo Semisi for the review.

2/10 很差

Malakai

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The ceiling was damaged, curtain wasn’t in good condition and couldn’t cover at least half the windows.
於 2023 年 2 月住了 3 晚
Liu 於 2023年3月19日的回應
We apologize for the state of the room and the late response. We have addressed this issue already. Our sincere apolgies.

2/10 很差

Athol

讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Overall very disappointed in the condition of the hotel. And disappointed in expedia for refusing cancellation of my booking even though the hotel was not up to standards of what they were advertising. The photos they shared on their app is outdated. Their is rust and corrosion on the balcony rails, barely hanging on making it unsafe. And cabinets being eaten by termites. Will not book again n reconsidering using this app in future as well.
於 2023 年 2 月住了 2 晚
Liu 於 2023年3月1日的回應
I am sorry Athol that you did not enjoy your stay with us and that our Hotel did not measure up to your standards. The Covid lock-down did not help things but we will work hard to address your concerns. I hope your experience with us does not affect your doing business with Expedia. Malo.

10/10 優異

Mele

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
I like their service also place is clean and everything perfect to me thank you Emrald boss and staff for doing good job l love it .
於 2023 年 2 月住了 3 晚
Liu 於 2023年3月1日的回應
Thank you Mele for choosing to stay with us. Thank you for your kind words. We hope you will visit us again in future. Malo 'aupito! Management & Staff of Emerald Hotel.

6/10 一般

Sela

8/10 不錯

Kalo

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location
Maliu 於 2022年12月8日的回應
Malo Kalo for the positive review. It was a pleasure having you and your husband at our Hotel. Hope to see you again on your next visit to the Kingdom.

10/10 優異

Folauhola Kaupaea i Tonga

於 2022 年 8 月住了 1 晚

6/10 一般

Jessica

讚好：整潔度、住宿狀況和客房舒適度
Restaurant
The restaurant wasn’t serving food so I had to go to another hotel, for me that was a huge inconvenience.
於 2020 年 3 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It is nice place to stay , everything is close .
於 2020 年 2 月住了 3 晚

8/10 不錯

Rebecca

商務旅客
讚好：職員與服務和客房舒適度
International Development Worker
the hotel has more than enough of what i needed Staff are helpful and takes care of guests
於 2019 年 11 月住了 6 晚
Maliu 於 2019年12月3日的回應
Thank you Rebecca for staying with us. Safe travels home today and hope to see you again on your next visit to Tonga. Malo.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 11 月住了 3 晚
Mal 於 2019年11月23日的回應
Thank you for taking the time to review your experience at Emerald Hotel and for choosing to stay with us. We hope you will choose to stay with us the next time in the Kingdom.

6/10 一般

Takako

讚好：職員與服務
不滿：整潔度
於 2019 年 10 月住了 1 晚
Maliu 於 2019年10月9日的回應
Thank you for taking the time to review our hotel. We appreciate your feedback.

8/10 不錯

Donna

讚好：職員與服務
於 2019 年 9 月住了 7 晚
Maliu 於 2019年10月9日的回應
Thank you for taking the time to review our hotel. We appreciate your feedback.

4/10 欠佳

真實旅客

讚好：職員與服務
Needs renovation, bed super har. Staff are super friendly.
於 2019 年 9 月住了 1 晚
Maliu 於 2019年10月9日的回應
Thank you for taking the time to review our hotel. We appreciate your feedback.

4/10 欠佳

真實旅客

於 2019 年 9 月住了 2 晚
Maliu 於 2019年10月9日的回應
Thank you for taking the time to review our hotel. We appreciate your feedback.

4/10 欠佳

真實旅客

不滿：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 9 月住了 2 晚
Maliu 於 2019年10月9日的回應
Thank you for taking the time to review our hotel. We appreciate your feedback.

8/10 不錯

MASAYUKI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
景色を楽しめるホテル
シービューならば景色は最高。水平線から上がる太陽が素晴らしいです
於 2019 年 8 月住了 19 晚
Maliu 於 2019年9月5日的回應
Thank you Masayuki for your review. We hope you enjoyed your stay with us. Do visit us again next time you’re in Tonga. Malo ‘aupito

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 8 月住了 6 晚
Maliu 於 2019年8月21日的回應
Thank you for your review. We will try to do better next time. Thank you for staying at our Hotel and hope you will visit us again in future. Malo 'aupito. Management & Staff of Emerald Hotel.

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The nicest staff on the Friendly Island. Really, the nicest people you can imagine. Helpful with airport transfer, car rental, advice what to see, where to eat, etc. Room was clean, spacious, breakfast included.
於 2019 年 8 月住了 2 晚
Maliu 於 2019年8月12日的回應
Malo ‘aupito for your comments. You’re very kind. It was our pleasure to serve you while you were with us at Emerald Hotel and we hope to see you again in future. Good bye for now and God bless.

6/10 一般

真實旅客

不滿：整潔度
於 2019 年 7 月住了 2 晚
Maliu 於 2019年8月21日的回應
Thank you for your review. We will try to do better next time and we hope you will give us another chance to do better. Malo 'aupito from Management & Staff of Emerald Hotel.