I booked a room for 3 people (one bedroom and a double size sofa bed).
When we arrived, we found that it was only prepared for two persons! No third set of toothbrush, towel, and even no pillow and blanket on the sofa bed remained as a sofa !! (not opened)
I went to the reception to inform them about the above, and the female staff there insisted on records our room was already well prepared! She said “ your room is already prepared!” Then I said “no! There is nothing for the third people!”
With arrogance and reluctance, she finally promised to send someone up to have a look.
After that I went back my room and wait for 30 mins, no staff arrived. I called to reception again and asked, the reception replied me” the staff is on the way! No worries!” After 10 mins, my phone in my room rang, the reception said “ our staff will arrive in another 30 mins, please be patient”.
I was like, “wow such a far distance it needs 1 hour !?”
Finally a male staff arrived, but as I asked him to open the sofa double bed for us, he replied we have only booked and paid for 3 persons, so he was only supposed to open it to the extent of a single bed arrangement. Finally he agreed to open up to a double bed size, but as I further asked if we could have an extra set of blankets (because of cold weather), he said we need to pay for that(€35)!! And he kept on saying he has already been doing extra work to open the sofa into double bed arrangement for us! Oh right, so kind.