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傑特威聖安德魯酒店的評價

4.5 out of 5
傑特威聖安德魯酒店
No. 10, St. Andrew's Drive, Nuwara Eliya

評價

7.4

不錯

10 分評分，優異；129 則評價中有 38 則" "
8 分評分，不錯；129 則評價中有 40 則" "
6 分評分，一般；129 則評價中有 30 則" "
4 分評分，欠佳；129 則評價中有 13 則" "
2 分評分，很差；129 則評價中有 8 則" "

7.8/10 

整潔度

8.0/10 

職員與服務

8.0/10 

設施服務

7.0/10 

住宿狀況

8.0/10 

環保程度

評價

8/10 不錯

YULU

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
酒店环境很好，就是酒店餐厅食物不太好吃
於 2018 年 2 月住了 2 晚

6/10 一般

LING

讚好：職員與服務
英式服务、外带早餐
确实是努沃小镇上最好的酒店了，纯正的英式服务，chenk in的时候让客人在休息区等候，送上好喝的奶油汤。这次和朋友一起过去给到的是后面一栋楼的房间，布置的还算温馨，自带一个小阳台，但是明显感觉没有主楼房间的设施和视野好。到前台去问了一下，说如果升级到前面需要补差价才可以。当时想在HOTELS上确认一下房型，但是死活找不到当初预订的房型了。希望以后在房型描述的时候可以更清楚一些。酒店位置离小镇中心有段距离，不过溜溜达达十几分钟也就过去了。第二天早上5点去霍顿，酒店打包了早餐带在路上，这点很满意，而且虽然是打包外带的但依然很丰盛。整体还是推荐的，只是在选房型的时候要注意一些。

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Anuki

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚

4/10 欠佳

Ben

伴侶同遊
讚好：整潔度
不滿：職員與服務和住宿狀況
The staff were extremely slow and never listened. Multiple occasions where I ordered something from room service or in the bar, and then had to chase staff 40 minutes later. It was easier to go to reception and get it myself. I tried organising a taxi for when I checked out the next day - reception staff were incapable. Very disappointing.
於 2023 年 10 月住了 2 晚

4/10 欠佳

Pradeepan

家人同遊
不滿：職員與服務和住宿狀況
The location is a good spot. Apart from the porter who handled the baggage, staff were indifferent during the stay. This was especially noticed during the breakfast dining time. They lacked the attentiveness and friendliness to customers. Also good portion of the staff had very limited to limited English language for speaking
於 2023 年 8 月住了 1 晚

10/10 優異

Arnoul

讚好：整潔度、職員與服務和住宿狀況
Great hotel in general, bathrooms and diner could be improved.
於 2023 年 7 月住了 1 晚

10/10 優異

Pushpavaly

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 4 月住了 2 晚
N.Saravanan 於 2022年5月6日的回應
Dear Madam, Thank you for sharing your feedback. Looking forward to welcome you on your next vacation. Ayubowan, N.Saravanan

10/10 優異

Martin

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Tolles Ambiente, kompetentes Personal und einfach nur eine Atmosphere zum Wohlfühlen.
於 2022 年 1 月住了 2 晚
N.Saravanan 於 2022年3月29日的回應
Dear Sir, Greetings from Jetwing St. Andrews Hotel. Thank you for sharing your valuable comments with us. Happy to hear that you have enjoyed your stay us and looking forward to welcome you on your next vacation. Ayubowan, N.Saravanan

6/10 一般

真實旅客

讚好：職員與服務和客房舒適度
不滿：住宿狀況
Lovely setting but very dated.
All the staff were very helpful, friendly and professional. But the hotel itself needs some serious renovation. The bathroom looks like its from the last century, the white tiles are yellow and the ceiling is mouldy. Such a shame a hotel with rich history (yes there's a whole display of it in the foyer) has fallen into its current state.
於 2021 年 11 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 3 月住了 2 晚
N.Saravanan 於 2020年3月29日的回應
Dear Sir, Thank you for sharing your feedback. Ayubowan, N.Saravanan

8/10 不錯

D

讚好：整潔度、職員與服務和客房舒適度
Elegant and comfortable stay
Hi lovely colonial hotel just outside the town. We had one of the basic rooms but it was very comfortable and spacious - Lots of staff on hand We eat the restaurant both night and the food was average not particularly to my taste There are two bars and both had lovely roaring fires in the evening which was very nice to sit and have a cocktail by
於 2020 年 3 月住了 2 晚
N.Saravanan 於 2020年3月29日的回應
Dear Sir, Thank you for sharing your feedback and Happy to hear that you have enjoyed your stay. Looking forward to welcome you again in near future. Ayubowan, N.Saravanan

10/10 優異

Lane

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Stay was great! They were extremely professional and the hotel itself is beautiful!
於 2020 年 2 月住了 2 晚
N.Saravanan 於 2020年3月29日的回應
Dear Sir, Thank you for sharing your feedback. Happy to hear that you have enjoyed your stay with us. Ayubowan, N.Saravanan

10/10 優異

frederic

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
hotel typiquement British au charme extraordinnaire. Personnel extraordinnaire, nourriture de tres bonne qualité. Nous recommandons vivement l'établissement.
於 2020 年 2 月住了 2 晚
N.Saravanan 於 2020年3月29日的回應
Dear Sir, Thank you for sharing your feedback on you stay with us. Looking forward to welcome you again on your next visit. Ayubowan, N.Saravanan

8/10 不錯

真實旅客

於 2020 年 1 月住了 1 晚
N.Saravanan 於 2020年2月1日的回應
Dear Sir/ Madam, Thank you for your comments. Looking forward to welcome you again for another memorable stay. Ayubowan,

6/10 一般

真實旅客

家人同遊
讚好：整潔度和住宿狀況
於 2019 年 12 月住了 2 晚
N.Saravanan 於 2019年12月31日的回應
Dear Sir, Thank you for taking the time to share your experience at Jetwing St. Andrew's Hotel. Looking forward to welcome you again at Jetwing St. Andrews hotel to enjoy and a better experience in future. Ayubowan, N.Saravanan

6/10 一般

Tanja

多人同遊
讚好：職員與服務和客房舒適度
於 2019 年 12 月住了 1 晚
N.Saravanan 於 2019年12月31日的回應
Dear Sir, Thank you for taking the time to share your experience at Jetwing St. Andrew's Hotel. Looking forward to welcome you again at Jetwing St. Andrews hotel to enjoy and a better experience in future. Ayubowan, N.Saravanan

10/10 優異

真實旅客

於 2019 年 11 月住了 3 晚
N.Saravanan 於 2019年11月23日的回應
Dear Sir/ Madam, Greetings from Jetwing St. Andrews Hotel. Thank you for sharing your feedback on your stay with us. Looking forward to welcome you in near future. Ayubowan, N.Saravanan

6/10 一般

真實旅客

伴侶同遊
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
Lovely property. and excellent staff. However very thin ceilings and walls. Suggest you always stay on the top floor as the ground floor is incredibly noisey with the sound from the occupants above
於 2019 年 11 月住了 2 晚
N.Saravanan 於 2019年11月12日的回應
Dear Sir/ Madam, Greetings from Jetwing St. Andrews Hotel.Thank you for taking the time to share your experience at Jetwing St. Andrew's Hotel. We have noted your valuable feedback for our better service in future. I hope to have you visiting us again and welcome you back for another memorable stay with us. Ayubowan N.Saravanan

6/10 一般

Ben (Sydney)

多人同遊
不滿：設施服務
Large rooms, nicely maintained. Good location close enough for a nice stroll through town. WiFi is terrible, very slow making it rather impossible to get work done. Overall not bad at all.
於 2019 年 10 月住了 1 晚
N.Saravanan 於 2019年10月20日的回應
Dear Sir/ Madam, Greetings from Jetwing St. Andrews Hotel. Thank you for sharing your valuable comments on your stay and looking forward to welcome you in near future for another memorable stay. Ayubowan N.Saravanan

8/10 不錯

真實旅客

於 2019 年 10 月住了 2 晚
N.Saravanan 於 2019年10月20日的回應
Dear Sir, Greetings from Jetwing St. Andrews Hotel. Thank you for sharing your valuable feedback on your stay. Looking forward to welcome in near future for another enjoyable stay. Ayubowan, N.Saravanan

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
An old colonial building with lots of character and very helpful staff. Beautiful!
於 2019 年 9 月住了 1 晚
N.Saravanan 於 2019年9月27日的回應
Dear Sir, Greetings from Jetwing St. Andrews Hotel. Thank you for sharing your valuable comments about your stay with us. Looking forward to welcome you again at Jetwing St. Andrews hotel to enjoy and a better experience in future. Ayubowan, N.Saravanan

8/10 不錯

Khatija

讚好：職員與服務和住宿狀況
Good but room had some smell n carpet was little dirty
於 2019 年 9 月住了 1 晚
N.Saravanan 於 2019年9月13日的回應
Dear Khatija, Greetings from Jetwing St. Andrews Hotel. Thank you for taking the time to share your experience at Jetwing St. Andrew's Hotel. Looking forward to welcome you again at Jetwing St. Andrews hotel to enjoy and a better experience in future. Ayubowan, N.Saravanan

8/10 不錯

Mitsuko

讚好：整潔度、職員與服務和客房舒適度
ハウス風ホテル
どこでも、だいたいは徒歩圏内なので良かったです。 ペンションのような感じでした。
於 2019 年 9 月住了 2 晚
N.Saravanan 於 2019年9月7日的回應
Dear Mr.Mitsuko, Thank you for sharing your feed back on your stay. Looking forward to welcome you again at Jetwing St. Andrews hotel to enjoy and a better experience in future. Ayubowan, N.Saravanan

4/10 欠佳

真實旅客

家人同遊
讚好：職員與服務
Buffet is disappointing. Not much of a selection. Restaurant staffs bit grumpy. Except just one waiter. Not worth the money.
於 2019 年 8 月住了 1 晚
N.Saravanan 於 2019年8月28日的回應
Dear Guest, Greetings from Jetwing St. Andrews Hotel. Thank you for taking the time to share your experience at Jetwing St. Andrew's.we’re sorry to hear that we have not fulfilled your expectation and hope you will accept our sincere apologies. I trust that this incident will not deter you from visiting our Hotel again as we look forward to welcoming you and your family back to our hotel where we can fulfill your requirement. Ayubowan, N.Saravanan

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This hotel is absolutely beautiful! The staff were great and very helpful. The rooms are great, however they are a little dated. All of the staff were very helpful. The food was good as was the high tea in the salon. My only suggestion would be that the hotel do more to control the temperature of their wine. The hotel has a beautiful walk in wine cellar, but I think it is too warm for the wine.
於 2019 年 6 月住了 2 晚
N.Saravanan 於 2019年7月1日的回應
Dear Sir, Greetings from Jetwing St. Andrews Hotel. Thank you for sharing your valuable feed back with us and we will do the need full on you comments. Ayubowan

10/10 優異

Catherine

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 4 月住了 1 晚
N.Saravanan 於 2019年5月1日的回應
Dear Catherine, Thank you for taking the time to share your experience at Jetwing St. Andrew's. Looking forward to welcome you again at Jetwing St. Andrews hotel to enjoy and a better experience in future.

2/10 很差

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
Avoid
The shower has no raiser or divider so the floor area gets soaked . They offered a car & driver services saying I would have the best and be protected and their driver took me north instead of my destination in the south and dropped me in a place i did not want to be ! The refunded the trip cost but refused to refund my two nights hotel reservation at my prescribed destination ! I am still out the money !
於 2019 年 4 月住了 1 晚

6/10 一般

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Liked the billiards table,the gardens,the b at area
於 2019 年 4 月住了 4 晚
N.Saravanan 於 2019年4月22日的回應
Dear Sir, Greetings from Jetwing St. Andrews Hotel. Thank you very much for sharing such a comprehensive and beautiful review on Expedia. I hope to have you visiting us again and welcome you back for another memorable stay with us

8/10 不錯

Hannah (London)

讚好：整潔度、住宿狀況和客房舒適度
A decent pick in Nuwara Eliya
We stayed for 2 nights at Jetwing St Andrew's and overall were happy with our stay. We were upgraded on arrival to a large room, with a huge comfortable bed. The hotel itself is old and you feel a great sense of history. The bar is a great place to relax with a roaring fire and great tunes being played. There is an extensive buffet dinner offered every night which is reasonably price but there are plenty of dining options elsewhere in town. The gardens of the hotel are lovely but quite small, but even so you can spend some time enjoying them. The hotel offers bird and frog tours with their resident naturist. The staff on the whole are good and helpful. We did have a problem in that they forgot to pack us breakfast for our early morning trip to Horton Plains. This was incredibly frustrating as we said it's fine not to have food, that we did not want it as we were in a hurry and asked just to be provide with some bananas. We waited 15 minutes for the bananas to find a whole packed lunch provided which we stated at least 3 times that we didn't want. As a result we missed the sunrise that we had got up for and also the unobscured view from Horton Plains which was our whole reason for staying at the hotel! The duty manager was just not listening and more concerned about providing what he was supposed to than what the customer wanted! The location of the hotel is a bit of a walk into town if you are venturing out but you can cheaply get a tuk tuk.
於 2019 年 3 月住了 2 晚
N.Saravanan 於 2019年4月6日的回應
Dear Hannah, Greetings from Jetwing St. Andrews hotel. Thank you very much for the comments that you have mentioned regarding food, room facilities and the service which you have enjoyed at Jetwing St. Andrews Hotel. We apologize for the inconvenience caused on your pack breakfast. Looking forward to welcome you again at Jetwing St. Andrews hotel to enjoy and a better experience in future. Ayubowan, N.Saravanan

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 2 月住了 2 晚
N.Saravanan 於 2019年4月4日的回應
Dear Guest, Thank you for sharing your feed back with us. Ayubowan, N.Saravanan

10/10 優異

WILLIAM

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing
Exceptional stay and an amazing hotel.
於 2019 年 2 月住了 1 晚
N.Saravanan 於 2019年2月20日的回應
Dear Mr.William, Greetings from Jetwing St. Andrews hotel. Thank you for sharing your valuable comments with us on your stay. Hope to welcome you again in near future to enjoy and have a better memory in future.

4/10 欠佳

Albert

讚好：整潔度和職員與服務
不滿：住宿狀況
Überteuertes Hotel, exzellente Küche, miese Zimmer
Die Küche ist hervorragend, Speisesaal Bar usw im alten englischen Stil. Der Renovierungsbedarf der Zimmer entspricht einer Billigabsteige: Böden, Türen Fenster und Fliesen stark abgenutzt. Zimmertür hatte oben und unten einen 2 cm Spalt. Schlösser an Toiletten- und Schranktür defekt. Korrodieter Metallschlauch.
於 2019 年 2 月住了 5 晚
N.Saravanan 於 2019年2月13日的回應
Dear Guest, Thank you for sharing your valuable comment about your stay and we will do the need full on your comments. Thanks & Regards, N.Saravanan

8/10 不錯

병규

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 1 月住了 2 晚
N.Saravanan 於 2019年2月3日的回應
Dear Sir, Thank you for sharing your feed back.

2/10 很差

真實旅客

讚好：住宿狀況
不滿：整潔度
BED BUGS !!! My daughter and I stayed 2 nights at the Jetwing St. Andrew's. The Hotel is well located and has lovely common rooms (bar with fireplace, pool room, etc), however, the room itself was very noisy (could distinctly hear the neighbours and the people walking on the floor above), the bathroom was completely unpractical with water from the shower splashing everywhere and not even a small place to put a toiletry bag and, last but nor least, the beg had bugs. I got my my body covered with bites. Luckily my daughter was sleeping in another bed and wasn't affected. Despite assurance from the manager that I'll receive a partial refund in compensation, nothing happened. Big disappointment... PS: the bed bug bites are quite itchy and take about 2 weeks to disappear completely...
於 2018 年 12 月住了 2 晚
N.Saravanan 於 2019年2月9日的回應
Dear Sir, Greetings from Jetwing St. Andrews hotel. As we confirmed the refund during the check out, Please note we have refunded the amount on 17-01-2019. Please check your bank details.

8/10 不錯

J

讚好：整潔度、職員與服務和客房舒適度
於 2019 年 1 月住了 2 晚
N.Saravanan 於 2019年1月13日的回應
Dear Guest, Thank you for sharing your comment with us and it will help us to improve. Thanks & regards, N.Saravanan

6/10 一般

真實旅客

讚好：整潔度和客房舒適度
不滿：職員與服務
The staff were a bit pretentious and the hotel was quite tired - it needed an update. The breakfast was very expensive too.
於 2019 年 1 月住了 1 晚
N.Saravanan 於 2019年1月11日的回應
Dear Sir, Greetings from Jetwing St. Andrews Hotel. Thanks you for sharing your valuable comments with us about your stay and it will help us to improve our service. Thanks & Regards, N.Saravanan

2/10 很差

真實旅客

於 2018 年 11 月住了 2 晚
N.Saravanan 於 2018年11月30日的回應
Dear Guest, Noted your comment and please note we work hard to keep the Guest happy during the stay.

4/10 欠佳

Heleena (Brisbane, Australia)

不滿：住宿狀況
Comfortable enough but in desperate need of renovations. Our room had some water damage and surface mould on the ceiling and walls.
於 2018 年 11 月住了 2 晚
N.Saravanan 於 2018年11月23日的回應
Dear Ms.Heleena, Greetings from Jetwing St.Andrews Hotel. Thanks you for sharing your comments with us about your short stay with us. We have noted your comments and we have full fill the requirement now. Hope we will get a chance to make your stay a memorable one on your next visit. Thanks & Regards, N.Saravanan

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
Dejligt ophold
Meget fint ophold, men gammelt hotel indvendigt
於 2018 年 10 月住了 1 晚
N.Saravanan 於 2018年11月28日的回應
Dear Sir, Greetings from Jetwing St.Andrews Hotel. Happy to hear that you have enjoyed your stay with us and hope we will get another chance to serve you on your next visit.

6/10 一般

真實旅客

讚好：整潔度和客房舒適度
Fint hotel, men dårlig value for money
Charmerende hotel og sødt personale. Dog var der tydligt bedre service for nogle grupper end andre. Hotellet er lidt slidt og buffeten meget gennemsnitlig. Generelt var det så fint men levede ikke helt op til forventningerne, når det kostede det tidobbelte af øvrige steder vi har boet i Sri Lanka
於 2018 年 10 月住了 2 晚
N.Saravanan 於 2018年11月28日的回應
Dear Sir, Greetings from Jetwing St. Andrews Hotel. Happy to see your comments about your stay and comments on our staff service. We are sorry that we could not full fill your expectations. We will inform inform the relevant peoples about your comments and it will help us to improve the service.

8/10 不錯

Hugo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful Gardens and setting with colonial grandeur
於 2018 年 8 月住了 2 晚
N.Saravanan 於 2018年8月12日的回應
Dear Sir, Thank you for sharing your feed back. We are happy to hear that you have enjoyed your stay.

8/10 不錯

TOMOHIRO

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
ゆったりとした時間を、紅茶とともに味わうホテル。
英国風のトラディショナルなホテルです。庭の手入れが行き届いており、散歩をするのもおすすめです。紅茶の本場ヌワラエリヤのホテルなので、ハイティーで優雅な時間を楽しむのも魅力の一つ。ヌワラエリヤは高地にあるため、暑いスリランカにおいて、避暑地として捉えられているようです。

8/10 不錯

melanie

讚好：職員與服務
不滿：整潔度和客房舒適度
Je déconseille pour le tarif
Hôtel extrêmement cher pour la prestation fournie Mariage le jour de notre arrivée , très bruyant . Chambre près du bar donc à la fin du service nous avons entendu le lavage / rangement . Chambre sale , pas à la hauteur de 165€!! Odeur d'humidité hyper désagréable Toute fois Personnel sympathique A ce tarif je ne recommande pas

10/10 優異

Hamad

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

6/10 一般

真實旅客

Nice looking hotel but not much to do in the area
This hotel is really nice to look at, the staff are friendly however I think it's over priced and there's not much to do in the area
於 2018 年 4 月住了 1 晚

6/10 一般

真實旅客

不滿：客房舒適度
disappointing
unfriendly staff room is located in wrong and bad location .
於 2018 年 3 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Großer und schöner Hotelgarten. Abends gemütliche Kamine in der Lobby und an der Bar. Guter High Tea. Ordentliches Frühstück und Abendessen mit großer Auswahl. Etwas störend die Schule hinter dem Hotel wegen der morgendlichen Apelle.
於 2018 年 2 月住了 3 晚

10/10 優異

Dr.

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Claudie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Endroit de charme et irréprochable sur toute la ligne. Le repas du soir, sous forme de buffet, fut de loin le meilleur de tout notre séjour, à cause de la qualité du chef et de ses produits de première qualité. Les chambres étaient des plus ravissantes et rafraîchissantes de par leurs couleurs fleuries éclatantes mais tout en demeurant sobres. Note parfaite!
於 2018 年 2 月住了 1 晚