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奧法隆燭木套房酒店 (IHG 旗下酒店)的評價

2.5 out of 5
奧法隆燭木套房酒店 (IHG 旗下酒店)
1332 Park Plaza Dr, O'Fallon, IL

評價

8.0

很好

10 分評分，優異；290 則評價中有 110 則" "
8 分評分，不錯；290 則評價中有 98 則" "
6 分評分，一般；290 則評價中有 44 則" "
4 分評分，欠佳；290 則評價中有 24 則" "
2 分評分，很差；290 則評價中有 14 則" "

8.2/10 

整潔度

8.4/10 

職員與服務

7.6/10 

設施服務

8.0/10 

住宿狀況

7.8/10 

環保程度

評價

10/10 優異

Ashley

伴侶同遊, 寵物同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and updated rooms with wonderful kitchenettes.
於 2024 年 4 月住了 2 晚
Debra Luevano 於 2024年4月23日的回應
Thank you for the outstanding review.

6/10 一般

Heather

家人同遊, 親子同遊
不滿：住宿狀況
Room had a few cleanliness issues that were missed, nothing major but little things like spilled soda behind the tv on the wall with the cup lid still back there. Kitchen and fridge were very clean. overall it was an easy night, no real issues. Check in person was nice as well as the lady when leaving. Bed is not comfortable whatsoever so keep that in mind if you stay here. Bedding smelled really clean though!
於 2024 年 3 月住了 1 晚
Debra Luevano 於 2024年4月6日的回應
Thank you for the review.

10/10 優異

Sandra

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff wonderful. We loved our stay. We will be staying again.
於 2023 年 12 月住了 2 晚
Debra Luevano 於 2024年3月11日的回應
Thank you, Sandra. I'm delighted that you had a good stay at Candlewood suites.

6/10 一般

roisel

家人同遊
讚好：整潔度、設施服務和住宿狀況
Stuff was not really pleasant
於 2024 年 3 月住了 1 晚
Debra Luevano 於 2024年3月11日的回應
Thank you for the review. I apologize that your stay was less than perfect, was a manager available to you to help with accommodations?

10/10 優異

Gail

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I don’t normally leave reviews but I wanted to share how wonderful this hotel is. I don’t think I’ve ever stayed at a place that was so clean. We were only there for one night and didn’t need to make use if the kitchenette but everything looked great. This is definitely on my list for future visits to the area!
於 2024 年 2 月住了 1 晚
Debra Luevano 於 2024年2月7日的回應
Thank you so much Gail for this outstanding review. I hope that we can accommodate you in the future.

10/10 優異

Lauren

於 2024 年 2 月住了 1 晚
Debra Luevano 於 2024年4月6日的回應
Thank you, Lauren, for the perfect score!

10/10 優異

Desiree

寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I would definitely stay here again. Sometimes you just beed to get away and this was the perfect get away. And they are pet friendly!
於 2024 年 1 月住了 2 晚
Debra Luevano 於 2024年1月29日的回應
Wonderful! I am so happy that we can provide a relaxing place for you. We look forward to seeing you next time Desiree.

4/10 欠佳

Joshua

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Candlewood overnight stay
The room had a strange smell. There wasn’t enough cups for the two of us, there was urine stains on the front of the toilet, exposed wires under the heating & cooling system, and a LARGE amount of mold up and down the right window side.
於 2024 年 1 月住了 1 晚
Debra Luevano 於 2024年1月22日的回應
Thank you for taking the time to give us a review. We apologize for the inconvenience. While on property did you ask to speak to a manager or request to have your room moved?

8/10 不錯

Keisha

家人同遊
讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Debra Luevano 於 2024年1月9日的回應
Thank you for the wonderful review Keisha.

4/10 欠佳

Laniesha

家人同遊
不滿：整潔度和住宿狀況
Eh
I didn’t want to do this, but I haven’t heard back from the company about my issues yet. The first room I was placed in had bed bugs crawling from behind the headboard. Once I let the front desk know they did switch my room which I was thankful for. But in that second room, the sheets& comforter were dirty with reddish colored stains all over them, there was a couple holes in the comforter as well and I don’t believe that the linens I was given for the sofa bed were cleaned either (they also had stains). There was still food on the carpet from the previous people that stayed.
於 2023 年 12 月住了 1 晚
Debra Luevano 於 2024年1月9日的回應
Thank you again for speaking with me last week about your issue. I apologize for the inconvenience of you being checked into a room that was off market to sell. In the future as I mentioned I will be happy to accommodate a free night's stay for issues.

10/10 優異

Jeremiah

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Debra Luevano 於 2024年1月9日的回應
Thank you for the Perfect score! We hope to see you in the future.

10/10 優異

Maureen

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was lovely & even had a refrigerator, stovetop, dishwasher!
於 2023 年 12 月住了 1 晚
Debra Luevano 於 2024年1月1日的回應
Thank you for the wonderful survey.

10/10 優異

Sarah

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 11 月住了 1 晚
Debra Luevano 於 2024年1月1日的回應
Thank you, Sarah, for the wonderful score!

8/10 不錯

Alexis

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
My fiance and I had an amazing stay. The Room was clean and a great size. The bathroom had perfect space to get glammed up for dinner. I just did not like there, were items from the previous guest in the kitchenette.
於 2023 年 11 月住了 1 晚
Debra Luevano 於 2023年11月20日的回應
Thank you for the review, I apologize for the issue you experienced. I will speak with my staff about this, and I look forward to your returning business.

10/10 優異

raymond

於 2023 年 10 月住了 2 晚
GM 於 2023年11月25日的回應
Thank you so much for taking the time to leave a review. We look forward to your next stay with us!

2/10 很差

Merry

於 2023 年 10 月住了 1 晚
Debra Luevano 於 2023年11月20日的回應
Thank you for the review. Unfortunately, I don't see any feedback.

10/10 優異

Marcia (Verona)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very friendly and efficient front desk staff. Made me feel really welcome and was perfect after a stressful day.
於 2023 年 10 月住了 1 晚
Debra Luevano 於 2023年11月20日的回應
Thank you for the great review. I look forward to you staying with us in the future for you lodging needs.

10/10 優異

David

於 2023 年 9 月住了 1 晚
Debra Luevano 於 2023年9月25日的回應
David, thank you for the wonderful review.

8/10 不錯

Marielle

多人同遊
讚好：住宿狀況和客房舒適度
Decent
We enjoyed it. It was a decent stay.
於 2023 年 9 月住了 3 晚
Debra Luevano 於 2023年9月25日的回應
Thank you, Marielle, for the wonderful review.

10/10 優異

Marcos

多人同遊
讚好：職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 12 晚
Debra Luevano 於 2023年9月25日的回應
Thank you, Marcos, for the wonderful review.

10/10 優異

Colt

於 2023 年 8 月住了 1 晚
Debra Luevano 於 2023年9月25日的回應
Thank you, Colt, for the perfect review.

2/10 很差

Jasmine

於 2023 年 7 月住了 2 晚
Debra Luevano 於 2023年9月25日的回應
Thank you for taking the time to summit a review. I apologize for your stay not being a pleasant one. I hope in the future we could make it up to you.

8/10 不錯

Beverly (Mount Vernon)

讚好：整潔度、職員與服務和住宿狀況
A little bit scary hearing ppl argue in rooms when waling to room.
於 2023 年 7 月住了 1 晚

10/10 優異

glen

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Quiet, clean, safe and convenient with a comfortable bed.
於 2023 年 7 月住了 1 晚

2/10 很差

Erica

商務旅客
不滿：整潔度和住宿狀況
The room was not clean. Told the front desk and they gave me a bottle of wipes to clean the room with. Woke up to a bed bug crawling on me.
於 2023 年 7 月住了 3 晚

10/10 優異

Justin

讚好：整潔度、職員與服務和住宿狀況
Great hotel in a good location close to the interstate. The room was very nice and clean and up to date.
於 2023 年 7 月住了 1 晚
Debra Hooker 於 2023年7月6日的回應
Thank you for the great review.

8/10 不錯

Monte

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
No thrills place but clean and comfortable. Staff was extremely nice and helpful!
於 2023 年 6 月住了 6 晚
Debra Hooker 於 2023年7月6日的回應
Thank you for the great review!

10/10 優異

Christina

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Very clean rooms, had some basics in the kitchenettes and the staff was nice :)
於 2023 年 4 月住了 1 晚
Debra Hooker 於 2023年6月25日的回應
Thank you for taking the time to leave a review! We look forward to your next stay with us!

10/10 優異

Davd

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Surprised!
I thought this would be another one of those cheap places. Was totally surprised about how nice it was. Very impressed.
於 2023 年 6 月住了 1 晚
Debra Hooker 於 2023年6月25日的回應
Thank you for taking the time to leave a review! We look forward to your next stay with us!

8/10 不錯

Greg (TROY)

於 2023 年 6 月住了 1 晚

10/10 優異

Dylan

於 2023 年 6 月住了 1 晚
Debra Hooker 於 2023年6月25日的回應
Thank you for taking the time to leave a review! We look forward to your next stay with us!

10/10 優異

Chipper

於 2023 年 5 月住了 1 晚
Debra Hooker 於 2023年6月6日的回應
Thank you for the review!

4/10 欠佳

真實旅客

家人同遊
不滿：整潔度、職員與服務和客房舒適度
I would not stay here again.
Long wait to check-in and check-out—hardly anyone tending the front desk. Dirty dishes in cupboard. No forks available. Shortage on bath towels and toiletries. There was a dead bug under the bathroom sink. The beds were not comfortable. One keycard stop working after a day—didn’t bother to get another one since no one is ever at the front desk. Staff weren’t friendly except for maybe two.
於 2023 年 5 月住了 3 晚
Debra Hooker 於 2023年5月30日的回應
Good afternoon, I apologize for the issues you experienced during your stay. I do hope you was able to speak with a manager about all your concerns.

8/10 不錯

Quyn

親子同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Probably pretty nice when it was built. Staff was great upon check in. Room itself is old and not clean. Has a mildew odor. I have photo evidence.
於 2023 年 5 月住了 1 晚
Debra Hooker 於 2023年5月30日的回應
Thank you for letting us know the issue. I apologize that you did not have a pleasant stay.

8/10 不錯

VERA

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 3 晚
Debra Hooker 於 2023年5月30日的回應
Thank you for the wonderful review.

10/10 優異

VERA

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 3 晚
Debbie 於 2023年5月16日的回應
Wonderful! Thank you so much for the great review.

8/10 不錯

Dennis

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 2 晚
Debbie 於 2023年5月16日的回應
Perfect! Thank you so much for the wonderful review!

8/10 不錯

Pura A.

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We liked that it was convenient to all the dining areas with a great selection of restaurants. It was also a quick five-minute drive to the St. Clair Bowl where we bowling a tournament. What we didn't like was that there was no lobby per se. Sometimes it's just nice to sit in a lobby area where there are sofas and tables and friends can gather and play cards or games.
於 2023 年 4 月住了 2 晚
Debra 於 2023年5月9日的回應
Thank you for the review!

10/10 優異

Candace

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nothing unique but great for the price and location.
於 2023 年 4 月住了 2 晚
Debra Hooker 於 2023年4月30日的回應
Thank you for the review!

4/10 欠佳

Gina

於 2023 年 4 月住了 1 晚
Debra Hooker 於 2023年4月30日的回應
Thank you for the review!

8/10 不錯

Sam

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Non intrusive
於 2023 年 3 月住了 1 晚
Debra Hooker 於 2023年4月30日的回應
Thank you for the review!

4/10 欠佳

samantha

伴侶同遊
讚好：住宿狀況
clean picked up
於 2023 年 3 月住了 1 晚
Debra 於 2023年3月27日的回應
Thank you for the review.

6/10 一般

Chelsea

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Everything was great minus the phone calls some people are just to Nosey no privacy
於 2023 年 3 月住了 1 晚
Debra 於 2023年3月8日的回應
Thank you for the review.

8/10 不錯

Katie

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 2 月住了 1 晚
Debra 於 2023年3月27日的回應
Thank you for the review.

8/10 不錯

BRECK

於 2022 年 11 月住了 1 晚
Debra Hooker 於 2022年11月29日的回應
Thank you for the review.

8/10 不錯

Imani

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Candlewood suites king suite
The room was very clean, and the staff was nice.
於 2022 年 11 月住了 1 晚
Debra Hooker 於 2022年11月29日的回應
Thank you for the review.

2/10 很差

Brian

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 11 月住了 4 晚
Debra Hooker 於 2022年11月29日的回應
Thank you for the review.

8/10 不錯

Lisa

商務旅客
讚好：整潔度和客房舒適度
Good but Nothing Special
It was in a convenient location which included many places to eat nearby. The lobby is very small and most of the time there's no one behind the front desk.
於 2022 年 10 月住了 3 晚
Debra Hooker 於 2022年11月1日的回應
Thank you for the review!

8/10 不錯

MARTHA (ARVADA)

伴侶同遊
讚好：整潔度、職員與服務和設施服務
We had to ask for help with AC, TV, and stove. TV had no viewer guide—only a list of channels Stove never did work
於 2022 年 10 月住了 1 晚
Debra Hooker 於 2022年11月1日的回應
Thank you for the review!

10/10 優異

Derek

讚好：整潔度、住宿狀況和客房舒適度
於 2022 年 10 月住了 1 晚
Debra Hooker 於 2022年11月1日的回應
Thank you for the review!