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貝斯特韋斯特普勒斯機場旅館及套房酒店的評價

2.5 out of 5
貝斯特韋斯特普勒斯機場旅館及套房酒店
170 Hegenberger Loop, Oakland, CA

評價

8.4

很好

10 分評分，優異；1000 則評價中有 450 則" "
8 分評分，不錯；1000 則評價中有 377 則" "
6 分評分，一般；1000 則評價中有 110 則" "
4 分評分，欠佳；1000 則評價中有 31 則" "
2 分評分，很差；1000 則評價中有 32 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.4/10 

設施服務

8.6/10 

住宿狀況

8.0/10 

環保程度

評價

8/10 不錯

LI ZEN

讚好：整潔度、職員與服務和客房舒適度
於 2019 年 9 月住了 2 晚

10/10 優異

HaiZhou

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 1 晚

10/10 優異

HaiZhou

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 1 晚

8/10 不錯

Sun

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good
於 2018 年 6 月住了 3 晚

10/10 優異

Erica

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
breakfast inckluded
於 2024 年 4 月住了 1 晚

2/10 很差

Ricardo (Paramount)

不滿：整潔度、職員與服務和住宿狀況
Horrible place
於 2024 年 4 月住了 4 晚

8/10 不錯

peter (Newcastle)

讚好：職員與服務
the property around was terrible and dirty staff was very nice
於 2024 年 4 月住了 4 晚

10/10 優異

michael

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great staff. Very thoughtful coffee machine in lobby. Comfortable bed. Nice breakfast. Would feel much nicer if all the lighting was warm white LEDs instead of daylight bulbs.
於 2024 年 4 月住了 1 晚

4/10 欠佳

Mackenzie

家人同遊, 伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
Our bed sheets and pillows had stains and the food was pretty bad but some of the staff members did really good and were nice others were not
於 2024 年 4 月住了 1 晚

6/10 一般

Michelle

於 2024 年 3 月住了 3 晚

8/10 不錯

Melody

於 2024 年 3 月住了 3 晚

10/10 優異

Charlesetta

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

8/10 不錯

Brenda

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We were disappointed that the pool was closed.
於 2024 年 2 月住了 1 晚

2/10 很差

Lisa

不滿：住宿狀況
When we checked in we were told that they have a problem with people breaking into customers cars and were advised to park out front and take everything out of our car so it doesn't get stolen. Thankfully our car was not broken into. Staff was nice, but I didn't feel safe.
於 2024 年 2 月住了 2 晚

8/10 不錯

Nikki

讚好：整潔度、職員與服務和住宿狀況
Very nice room and very clean hotel and room
於 2024 年 2 月住了 1 晚

8/10 不錯

Gerardo

伴侶同遊
讚好：職員與服務和住宿狀況
Rooms are Very clean
於 2024 年 2 月住了 1 晚

10/10 優異

Wesley

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Best place to Stay in Oakland
This is our favorite Hotel to stay in the Bay Area. Always clean, and user-friendly. The staff is the best, most professional, always courteous, and forever helpful to all our needs.
於 2024 年 1 月住了 2 晚

6/10 一般

Robert

家人同遊
讚好：整潔度、職員與服務和客房舒適度
One and done
Staff was nice. Room was decent but we picked this hotel for the indoor pool. Pool was freezing. Even the hot tub was cool. Area surrounding the hotel is not very nice.
於 2024 年 1 月住了 3 晚

8/10 不錯

Aaron

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

6/10 一般

cynthia

家人同遊
讚好：職員與服務
It was ok. Nice and close to the airport . But there were some ants and the “hot” tub was cold .
於 2024 年 1 月住了 3 晚

10/10 優異

charles

讚好：整潔度、設施服務和住宿狀況
This hotel is only 3 minutes from the Oakland Airport and the rental car return and was very cheap in price compared with other hotels in the area. It is very convenient. The staff person was very helpful, check in went flawlessly and well as the check out. Staff helped me with requests and also with directions and advice. The room was spacious, modern and clean, bathroom was very nice, shower was very spa like and ample hot water. Room was well AC and warm, and quiet. Staff offered a shuttle to the airport or to rental car return (pay Uber for you) if I liked. They had a typical breakfast lay out to choose from with a good selection of food, as well as a coffee making machine that made espresso drinks. The hotel was an oasis in the middle of the bad neighborhood that surround the Oakland airport. I highly recommend this establishment to stay at when flying out of Oakland airport. I felt safe, comfortable and well cared for at the hotel.
於 2024 年 1 月住了 1 晚

8/10 不錯

Starlene

於 2024 年 1 月住了 1 晚

2/10 很差

Mark

於 2024 年 1 月住了 3 晚
GM 於 2024年1月18日的回應
We apologize for not providing you a pleasant stay . It would help us to know what specifically was the issue , so that we can rectify it .We hope to see you again soon. Have a nice day.Sincerely,GM

10/10 優異

Dragan

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 3 晚

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
Good enough, especially for the price
It was fine. Standard no frills. The room was clean and comfortable. Hot water was hot. Water pressure is good. Front desk warned me that there are a lot of car break-ins. I always appreciate a heads up. Luckily nothing happened to any cars during my stay.
於 2024 年 1 月住了 1 晚

10/10 優異

Tawanda

讚好：整潔度和住宿狀況
於 2024 年 1 月住了 3 晚

8/10 不錯

Kelvin (EAST PALO ALTO)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚

8/10 不錯

Michelle

讚好：職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

8/10 不錯

Kelvin (EAST PALO ALTO)

讚好：整潔度和職員與服務
The Breakfast is one of the best for quick breakfast but need to know everyone don't do pork also the mattress need flipping or replacement fill like you sliding down to the headboard
於 2023 年 12 月住了 1 晚

8/10 不錯

Kelvin (EAST PALO ALTO)

多人同遊
讚好：整潔度、職員與服務和住宿狀況
The Hot tub have no jet service and no future plans on when it going to be repair.
於 2023 年 12 月住了 3 晚
fdm 於 2023年12月14日的回應
Thank you for visiting us I am glad we achieved our goal in making your stay memorable by providing outstanding service. We strive to make the experience at the Best Western Plus Airport Inn & Suites one you will remember forever. In regards to the jet service, we are currently waiting for a part to arrive as it has been on back-order we are hoping to fix this as soon as possible.We know that you have many options when choosing where to stay in Oakland, the fact you chose The Best Western Plus Airport Inn & Suites is an honor to us. We sincerely hope you’ll come back again to enjoy another stay.

4/10 欠佳

Daniel

商務旅客
讚好：職員與服務和住宿狀況
不滿：整潔度和客房舒適度
Bed Bugs
Hotel looked good and clean. Staff was very friendly. But after staying in room 319 I have bed bug bites all over my body. I have called and notified the hotel.
於 2023 年 12 月住了 1 晚

10/10 優異

Rebecca

於 2023 年 11 月住了 1 晚
fdm 於 2023年12月14日的回應
Thank you for visiting us I am glad we achieved our goal in making your stay memorable by providing outstanding service. We strive to make the experience at the Best Western Plus Airport Inn & Suites one you will remember forever. We know that you have many options when choosing where to stay in Oakland, the fact you chose The Best Western Plus Airport Inn & Suites is an honor to us. We sincerely hope you’ll come back again to enjoy another stay.

10/10 優異

Jesica

讚好：整潔度
Yrer
於 2023 年 11 月住了 1 晚

8/10 不錯

Kelvin (EAST PALO ALTO)

讚好：整潔度、職員與服務和住宿狀況
Very friendly staff and excellent accommodation. Dis like on main floor bathroom being lock where you need a key card and the front door being lock partial of day because you are sitting in thewaiti g area and if a fire 🔥 occur you need the clerk to be behind desk to open from in side.
於 2023 年 11 月住了 1 晚

8/10 不錯

Mz

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was ok. They dont have dining there ,but you can walk to another hotel and get food. The day staff was amazing. I forgot his name but he was great. The early morning lady couldn't find the information for the ride share, but she said the company would reimburse me. I haven't checked yet to see if they did. It was goof for what we needed. We were in town for one night. I love that is close to the airport.
於 2023 年 11 月住了 1 晚

6/10 一般

Kelvin (EAST PALO ALTO)

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Nice and clean but the door lock is very inconvenience especially if you need to go to restroom and having a key to use the general bathroom when checking in is a little extreme
於 2023 年 11 月住了 1 晚

10/10 優異

Abdul

讚好：整潔度、職員與服務和住宿狀況
Safe and quiet
於 2023 年 10 月住了 3 晚

4/10 欠佳

MICHELE

家人同遊
不滿：職員與服務和住宿狀況
The room you can tell had been cleaned in the same manor as always because certain areas of the room were dusty. We used the restroom as soon as we got into the room and there was no soap. Staff were friendly checking us in. They were efficient, but the area was pretty sketchy. Staff on the way out on the other hand looked like they rolled out of bed themselves. I normally stay at higher end hotels, but the location of this hotel and price point to the Oakland Arena for a concert made me give it a try. I will trust my instincts and remember you get what you pay for.
於 2023 年 11 月住了 1 晚
GM 於 2023年11月9日的回應
Ms.Michele ,We are sorry that we could not meet your standards and do apologize for it. We thank you for your honest feedback . The issue has been reviewed we are trying to fix it. We appreciate you for choosing our hotel for your stay and hope to see you again.Sincerely ,GMBWP,Oakland

10/10 優異

Randall

讚好：整潔度、職員與服務和住宿狀況
The staff was very helpful and everything well maintained.
於 2023 年 11 月住了 1 晚
fdm 於 2023年12月14日的回應
Thank you for visiting us I am glad we achieved our goal in making your stay memorable by providing outstanding service. We strive to make the experience at the Best Western Plus Airport Inn & Suites one you will remember forever. We know that you have many options when choosing where to stay in Oakland, the fact you chose The Best Western Plus Airport Inn & Suites is an honor to us. We sincerely hope you’ll come back again to enjoy another stay.

8/10 不錯

Frank

讚好：整潔度、住宿狀況和客房舒適度
Nice place in the wrong place
We could tell it was in an area with some crime based on several things we experienced and that sort of put a damper on our experience. Not that we were victims of any crime, mind you. It was that we had to be buzzed into the lobby, and we were asked all sorts of questions when we asked the clerk to book an Uber for us at their cost (there policy in lieu of an airport shuttle). It just gave us an ick factor that probably means we won't be back. Too bad, though, because the property was pretty well run and maintained...
於 2023 年 11 月住了 1 晚

8/10 不錯

Frank

讚好：整潔度、職員與服務和住宿狀況
It was close to the freeway.
於 2023 年 11 月住了 3 晚

6/10 一般

Sanjay (Carlsbad)

讚好：整潔度
不滿：職員與服務
Overall nice. Very unmotivated reception staff.
於 2023 年 10 月住了 1 晚

10/10 優異

Jorge

於 2023 年 10 月住了 1 晚

10/10 優異

kenneth

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

6/10 一般

Tommy

家人同遊
It was good
於 2023 年 9 月住了 4 晚
paloma 於 2023年10月4日的回應
We appreciate you for choosing our hotel for your stay and look forward to the next one soon. Have a pleasant day.Sincerely ,GMBWP,Oakland,CA

10/10 優異

LaTarus

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice and clean hotel. Area was kind of in the cuts so at first your like where am I going but then you pull up and it’s this nice hotel inside and out! The front desk lady named Abrielle(hope I’m spelling that right?) was soo nice and welcoming, and very helpful we really appreciated her. 😇 We will be returning in the future! Thank You all!! 🙏
於 2023 年 9 月住了 1 晚

10/10 優異

Mindy

親子同遊, 伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It's very quiet and it's just secluded from places to walk to at night. Other than that it's a nice clean and quiet place. I came with my big family. I would come back. The front desk was very nice
於 2023 年 9 月住了 1 晚

2/10 很差

Luther (Boardman)

不滿：整潔度和住宿狀況
The check-in manager told me thieves break into cars in the parking lot almost every night. She stated thieves smash car windows to steal car's contents. A tenant confirmed the danger, stating the motel is located in a "lawless area". Expedia should warn customers of the danger of this location.
於 2023 年 9 月住了 1 晚

2/10 很差

Gabriel

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Terribe service. Rude.
The employee was threatening me, denied my stay even with proper identification, called the police and ultimately turned me away and forced me to drive hours back home
於 2023 年 9 月住了 1 晚

10/10 優異

Carie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The general area around there is very sketchy but the hotel felt safe and was very nice. Very clean room, comfy bed, nice bathroom. Breakfast in the morning was top notch. Employees were very friendly. Cons~ no fan in bathroom, bathroom door does not stay open
於 2023 年 9 月住了 1 晚