住宿入口

海沃德貝斯特韋斯特普勒斯酒店的評價

2.5 out of 5

評價

7.6

不錯

10 分評分,優異;1001 則評價中有 336 則" "
8 分評分,不錯;1001 則評價中有 315 則" "
6 分評分,一般;1001 則評價中有 167 則" "
4 分評分,欠佳;1001 則評價中有 93 則" "
2 分評分,很差;1001 則評價中有 90 則" "

8.0/10 

整潔度

8.2/10 

職員與服務

7.8/10 

設施服務

7.6/10 

住宿狀況

7.8/10 

環保程度

評價

8/10 不錯

moses

於 2021 年 8 月住了 1 晚
Best Western Plus Inn of Hayward 於 2021年8月4日的回應
Thanks for staying with us! We appreciate valued business.

8/10 不錯

真實旅客

於 2020 年 11 月住了 1 晚
Elyse-Guest Relations 於 2020年12月3日的回應
Thank you for being our guest. We appreciate your review, and we hope to welcome you again.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和住宿狀況
於 2019 年 2 月住了 1 晚

6/10 一般

MUN KWOK

The room is clean but it is very small compare to other Inn hotel. The bathroom also very very very small. All the front desk staffs are very friends and able to help except the breakfast staff who stand there watching you having breakfast. Hotel facility is very old and you can listen the up stair room walk around. The location is close to the high way. So, it is very noise noise noise.
於 2019 年 2 月住了 2 晚

6/10 一般

Brady PoTung

不滿:整潔度和客房舒適度
The room, especially the floor carpet is dirty.
The hotel room is quite dirty. The floor carpet feels like it hasn’t been clean in ages. Please bring your own slippers to avoid barefoot contact with the floor carpet.
於 2018 年 7 月住了 2 晚

4/10 欠佳

真實旅客

不滿:整潔度、住宿狀況和客房舒適度
不是很好,單純只需要地方的話睡覺就還可以
不大優的選擇 ,如果只是睡覺和省預算,什麼東西都自己準備好的話 ,那可以選這家
於 2018 年 2 月住了 4 晚

8/10 不錯

ruijian

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 12 月住了 1 晚

8/10 不錯

J (hk)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
不錯的酒店
近餐廳 超市,十分方便,美味早餐,員工服務態度好,寛的健身室,房間清潔,大,舒服,推介比大家......
於 2017 年 12 月住了 3 晚

8/10 不錯

Chao-An

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 7 月住了 1 晚

6/10 一般

Chien-po

2/10 很差

Sarij

於 2024 年 4 月住了 2 晚
Best Western Plus Inn of Hayward 於 2024年4月24日的回應
We apologize for not meeting all of your expectations in regard to your stay at the Best Western Plus Inn of Hayward. Your feedback is important to us. We value your business and hope you will give us another chance to provide you with a better experience.

10/10 優異

Humberto

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Awesome
於 2024 年 4 月住了 2 晚
Best Western Plus Inn of Hayward 於 2024年4月20日的回應
We’re so glad you had a good experience at the Best Western Plus Inn of Hayward. Thank you and we look forward to welcoming you back again next time you are in our area.

10/10 優異

Amanda

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Convenient
於 2024 年 4 月住了 1 晚
Best Western Plus Inn of Hayward 於 2024年4月18日的回應
We appreciate you sharing your review with other travelers, and we are delighted you were satisfied with our convenient location at the Best Western Plus Inn Of Hayward! Thank you for choosing our hotel, and we look forward to your next visit with us.

10/10 優異

Brenda

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
I stay at this hotel every time I come to Hayward.
於 2024 年 3 月住了 4 晚
Best Western Plus Inn of Hayward 於 2024年4月15日的回應
Thank you for choosing to stay at the Best Western Plus Inn of Hayward. We are glad overall you had a pleasant stay and that our staff was attentive to your needs. We value your feedback and hope to welcome you again so we can make your next visit excellent.

8/10 不錯

nancyytrieu

讚好:職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Best Western Plus Inn of Hayward 於 2024年4月13日的回應
Thank you for choosing us for your travel plans, Nancyytrieu. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to the Best Western Plus Inn of Hayward in the near future.

6/10 一般

Victor

讚好:住宿狀況
Liked it but rowdy people at 2-4am didn’t help. Somebody must of complained because they left or staff did something about it .
於 2024 年 4 月住了 3 晚
Best Western Plus Inn of Hayward 於 2024年4月9日的回應
Thank you for your feedback in regard to your stay at the Best Western Plus Inn of Hayward. We apologize for your inconvenience and hope to welcome you back for a much better experience in the future.

10/10 優異

Ganeshmoorthy

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Na
於 2024 年 4 月住了 1 晚
Best Western Plus Inn of Hayward 於 2024年4月8日的回應
We're delighted you had an excellent stay at the Best Western Plus Inn of Hayward! Thank you for your recommendations, and we look forward to welcoming you again the next time you are in our area!

10/10 優異

Frank

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was very friendly and helpful
於 2024 年 3 月住了 4 晚
Best Western Plus Inn of Hayward 於 2024年4月1日的回應
We are happy to hear you had a positive experience with us at the Best Western Plus Inn of Hayward! We value your input and we look forward to another opportunity to serve you in the future.

8/10 不錯

Jorge

讚好:整潔度、職員與服務和住宿狀況
Good
於 2024 年 3 月住了 3 晚
Best Western Plus Inn of Hayward 於 2024年4月1日的回應
We’re so glad you had a good experience. Thank you and we look forward to welcoming you back again next time you are in the Hayward area.

10/10 優異

Silvia

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Best Western Plus Inn of Hayward 於 2024年3月25日的回應
We are delighted that you chose to stay with us at the Best Western Plus Inn of Hayward. We appreciate you taking time out of your busy day to recognize our efforts. Our team strives to deliver excellent service, so learning that we have succeeded brightens our day and builds morale. Thanks again for being our guest, and we hope to see you again soon!

10/10 優異

Juan

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Best Western Plus Inn of Hayward 於 2024年3月24日的回應
Thank you for leaving a review. We’re so glad you were able to visit us at the Best Western Plus Inn of Hayward. Our team is always working to offer the best service to our guests. We hope you’ll have a chance to come back soon.

8/10 不錯

Shane

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務和住宿狀況
Bonnie is amazing. There was a issue with the door but once notified she placed me in a new room immediately and notified maintenace. The property itself is extremely well maintained.
於 2024 年 3 月住了 1 晚
Best Western Plus Inn of Hayward 於 2024年3月22日的回應
Shane, your complete satisfaction is of the utmost importance to the entire staff at the Best Western Plus Inn of Hayward! We're glad we met that goal and we look forward to your next visit to us.

8/10 不錯

Robert

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Best Western Plus Inn of Hayward 於 2024年3月22日的回應
2. Thank you for sharing this positive review in regard to your stay with us at the Best Western Plous Innn of Hayward. We hope you’ll stop by again soon when you’re in the neighborhood.

2/10 很差

Natara

讚好:整潔度
不滿:職員與服務和住宿狀況
Super upset I got in a car accident couldn’t make it to the hotel they wasn’t even willing to compensate me for nothing waisted my money when I’m a loyal customer with them
於 2024 年 3 月住了 1 晚
Best Western Plus Inn of Hayward 於 2024年3月20日的回應
Natara, if you made your reservation through Expedia you have to contact them for a refund and not the hotel. We apologize for your inconvenience.

2/10 很差

Scott

家人同遊
不滿:職員與服務、設施服務和住宿狀況
The property was hazardous and dangerous. The elevator was out of order with no sign on it. One guest got stuck in it for over 15 minutes. The stair railing on the walls was loose. The hot tub was dirty. The water was warm and the Jets were out of order. The pool was ice cold. The pillows in the room were half the size of a twin pillow. One of the drawers in the room kept opening, automatically creating a tripping and injury hazard. The ramp from the parking lot to the stairs had a crack and large bump in it, painted the same dark gray as the ramp, creating another tripping hazard. The frame under the bed stuck out far enough to bruise my shin. The young girl at the front desk was cussing a blue streak. The place is a very sketchy dive hotel. I do not recommend.
於 2024 年 3 月住了 2 晚
Best Western Plus Inn of Hayward 於 2024年3月10日的回應
Your feedback is very important to us, and I am saddened to hear that we could not meet all of your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at the Best Western Plus Inn of Hayward we continuously strive to meet your needs and expectations.

8/10 不錯

Maria (Riverside)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Best Western Plus Inn of Hayward 於 2024年3月5日的回應
Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you return to the Best Western Plus Inn of Hayward! Please let us know about your future experiences.

8/10 不錯

Tomas

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Best Western Plus Inn of Hayward 於 2024年2月28日的回應
Thank you for choosing to stay at the Best Western Plus Inn of Hayward! We appreciate your review and we'd love to have another opportunity to make your next stay with us excellent.

6/10 一般

vanessa

讚好:職員與服務
於 2024 年 2 月住了 2 晚
Best Western Plus Inn of Hayward 於 2024年2月27日的回應
We’re so glad you had a good experience. Thank you and we look forward to welcoming you back again next time you are in our area.

6/10 一般

Ruben

親子同遊, 商務旅客
讚好:職員與服務和設施服務
It’s a little outdated and not the cleanest place but I just went to sleep that’s it.
於 2024 年 2 月住了 1 晚
Best Western Plus Inn of Hayward 於 2024年2月23日的回應
We appreciate your feedback and will share your comments with our staff for improvement. We look forward to making your next stay with us much better.

8/10 不錯

Gerardo

讚好:整潔度、職員與服務、設施服務和住宿狀況
I had good stayed
於 2024 年 2 月住了 3 晚
Best Western Plus Inn of Hayward 於 2024年2月22日的回應
We're happy to hear that you had a good experience with us at the Best Western Plus Inn of Hayward. All of us look forward to welcoming you back again, Gerardo!

10/10 優異

Javier

讚好:整潔度、職員與服務和住宿狀況
Very good
於 2024 年 2 月住了 1 晚
Best Western Plus Inn of Hayward 於 2024年2月20日的回應
Thank you for your review of our hotel. I'm happy that you enjoyed your stay with us. We will always use our guest's responses to improve any area of service. Many thanks again and hope to see you again!

8/10 不錯

Humberto

讚好:整潔度和住宿狀況
不滿:職員與服務
No room service every day
於 2024 年 2 月住了 2 晚
Best Western Plus Inn of Hayward 於 2024年2月17日的回應
Thank you for your review of our hotel. I'm happy that you enjoyed your stay with us overall. We will always use our guest's responses to improve any area of service. Many thanks again and hope to see you again!

2/10 很差

Joseph

於 2024 年 1 月住了 1 晚
Best Western Plus Inn of Hayward 於 2024年2月1日的回應
Thank you for providing us with your valuable feedback. We’re disappointed to hear that our service wasn’t exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience.

10/10 優異

Calandra

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
It was very comfortable and clean
於 2024 年 1 月住了 1 晚
Best Western Plus Inn of Hayward 於 2024年1月15日的回應
Thank you for evaluating your stay at the Best Western Plus Inn of Hayward. Nothing is more important than your satisfaction, so we're delighted to know how happy you were with the great service provided by our team. We appreciate your business and hope to welcome you back soon for another enjoyable experience.

10/10 優異

Natara

讚好:整潔度、職員與服務和住宿狀況
Excellent experience
於 2023 年 12 月住了 1 晚
Best Western Plus Inn of Hayward 於 2024年1月10日的回應
Thank you for choosing to stay with us. We are happy to know you liked our clean accommodations and that we were able to meet your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon.

4/10 欠佳

Mary Grace

伴侶同遊
不滿:住宿狀況
When you're taking a shower the water flowing up to the bathroom sink and toilet floor. We need to.use the Hotel towel to.dry the floor because it's slippery. The pillows are small and the fridge is doesn't get that cold even though the temperature is in highest temperature.
於 2024 年 1 月住了 1 晚
Best Western Plus Inn of Hayward 於 2024年1月11日的回應
Thank you for reviewing your recent stay while you were here on a vacation. We are sorry we fell short of your expectations during your visit. We hope you will consider staying with us again so we might serve you better in the future.

2/10 很差

Beronica

家人同遊, 親子同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
We didn’t have hot water for an entire morning even after calling front desk. We had an appointment and arrived late
於 2023 年 12 月住了 2 晚
Best Western Plus Inn of Hayward 於 2024年1月4日的回應
We apologize for your inconvenience and we will be address the issue. We hope to welcome you back for a much better outcome.

6/10 一般

Parmindra

家人同遊
不滿:住宿狀況
No hot water. Water heater broke
於 2023 年 12 月住了 1 晚
Best Western Plus Inn of Hayward 於 2024年1月1日的回應
We are very sorry and hope you will consider staying with us again.

10/10 優異

George

讚好:整潔度
於 2023 年 12 月住了 1 晚
Best Western Plus Inn of Hayward 於 2024年1月1日的回應
Thank you for your feedback and for choosing to stay at our hotel. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. We hope you will come back and see us again soon.

10/10 優異

DeAnne

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Best Western Plus Inn of Hayward 於 2023年12月16日的回應
We are happy to hear you had a positive experience with us! We value your input and we look forward to another opportunity to serve you in the future.

8/10 不錯

Keith

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 3 晚
Best Western Plus Inn of Hayward 於 2023年12月14日的回應
Thank you for choosing the and sharing your great experience. We are happy you were impressed with all our service and facilities. It was a pleasure having you as our guest, and we look forward to hosting you again soon.

2/10 很差

Aniruddhsinhji

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Someone knocked our door. Someone wearing hoodie at the door! I tried to call the front-desk. Room phone was dead! I called them with my cell, she didn't notice anything on security camera and told us, work order is created! Too much emergency sirens noise all night! Will never go back!
於 2023 年 11 月住了 1 晚
Best Western Plus Inn of Hayward 於 2023年12月5日的回應
We apologize for not meeting your expectations. Thank you for your review.

10/10 優異

Manuel

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 11 月住了 1 晚
Best Western Plus Inn of Hayward 於 2023年12月18日的回應
Thank you for including our hotel in your travel plans. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 很差

Joseph

於 2023 年 11 月住了 2 晚
Best Western Plus Inn of Hayward 於 2023年12月15日的回應
Thank you for choosing our hotel for your travel plans and sharing your experience. We are sorry to hear that we could not meet your expectations. We hope you will consider giving us another try in the future.

10/10 優異

Elvia

於 2023 年 11 月住了 1 晚
Best Western Plus Inn of Hayward 於 2023年12月10日的回應
We appreciate you sharing your review with other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

2/10 很差

Josh

家人同遊
讚好:職員與服務
不滿:住宿狀況
Hot water didn’t last more than a minute in the shower. Toilet wouldn’t flush. Tv remote didn’t have batteries. Staff didn’t seem to mind. 🙄
Best Western Plus Inn of Hayward 於 2023年11月19日的回應
We're sorry to hear that your stay was not up to par. We have addressed your concerns and hope to welcome you back in the future.

10/10 優異

Manuel

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Best Western Plus Inn of Hayward 於 2023年11月15日的回應
On behalf of our entire staff, we thank you for your business and for your rating regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

6/10 一般

Mary

Almohadas muy pequeñas y incómodas
於 2023 年 11 月住了 1 晚
Best Western Plus Inn of Hayward 於 2023年11月12日的回應
Lamentamos que no le hayan gustado las almohadas ofrecidas durante su estancia. Hemos compartido sus comentarios con la gerencia. Gracias por ser nuestro invitado.

10/10 優異

Robert

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Best Western Plus Inn of Hayward 於 2023年11月12日的回應
Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 優異

Robert

商務旅客
於 2023 年 11 月住了 1 晚
Best Western Plus Inn of Hayward 於 2023年11月3日的回應
Thank you for staying with us recently. We appreciate your feedback.