We are concerned about your recent stay with us and would like the opportunity to discuss some of the issues you encountered. We sincerely apologize for the inconvenience you experienced and would like to know more about your experience. Please feel free to email me directly at jose.munguia@fairmont.com

Dear Kwong Kei, Thank you very much for taking the time to share this constructive feedback. We are happy you had an enjoyable visit and truly sorry the discomfort caused by the false alarm. Warm Regards, Peter Houston

Dear Karen, on behalf of myself and the entire team here at Claremont Club & Spa, A Fairmont Hotel, thank you for selecting our resort as the ideal experience when your recent travels included the City of Berkeley and the east Bay. In addition, thank you too for takin the time to rate your stay with us as a "5 out of 5".Looking forward to having the opportunity to welcome you back soon.Yours sincerely,Edward Roe,Claremont Club & Spa, A Fairmont Hotel

Dear Michael, on behalf of myself and the entire team here at Claremont club & Spa, A Fairmont Hotel I would like to take this opportunity to personally thank you for staying with us. However more importantly, my sincere apologies for the disappointments and frustrations we caused you during your recent stay. I did just leave you a voicemail message as it's certainly my desire to connect with you, hence why I have followed up with an email. Thank you, and apologies once again as I look forward to connecting with you to confirm I have followed up on all shortcomings you highlighted and to somehow share that your poor experiences certainly aren't indicative of what we are striving for.Yours sincerely, Edward Roe,General Manager Claremont Club & Spa, A Fairmont Hotel.

Dear Catherine, as the General Manager of Claremont Club & Spa, A Fairmont Hotel, I just wanted to take the opportunity to personally thank you, not only for recently selecting our resort, but also for posting this lovely "5 out of 5" review. Plus, thank you too for your lovely complements ... "Overall great". Thank you and looking forward to having the opportunity to welcome you back very soon.Yours sincerely, Edward Roe.General Manager.Claremont Club & Spa, A Fairmont Hotel.

Thank you so much for your review! We are glad you enjoyed your stay with us and hope you visit us again soon! Please do not hesitate to reach out if you ever need anything! -Sabrina Yee, Assistant Front Office Manager

Dear Glen, as the General Manager of Claremont Club & Spa, A Fairmont Hotel, I just wanted to take this opportunity for selecting our resort as the ideal location for you to experience. In addition, thank you too for taking the time to post this wonderful "5 out of 5" review where you highlighted the team I'm so lucky to work alongside, as your complements regarding "staff was courteous and helpful" is extremely meaningful and rewarding to all of us.Looking forward to having the opportunity to welcome you back soon and thank you once again.Yours sincerely, Edward Roe General ManagerClaremont Club & Spa, A Fairmont Hotel

Dear Darlene, on behalf of myself and the entire team here at Claremont Club & Spa, A Fairmont Hotel I just wanted to share our thanks to you for recently staying with us at our resort for a family visit. I was pleased that overall, you enjoyed a good time while with us, however upon your return to Berkeley, please don't hesitate in reaching out to me so that I can ensure your return stay at our resort is truly 5 out of 5" where we turn "Moments into Memories" during your return stay.Looking forward to having the opportunity to welcome you back soon, and thank you once again.yours sincerely,Edward RoeGeneral manager Claremont Club & Spa, A Fairmont Hotel

Dear Samir, thank you for taking the time to post this "5 of 5" review regarding your recent experiences when you were staying with us here at Claremont Club & Spa, A Fairmont Hotel. It's certainly very meaningful, and extremely rewarding for all so us to know you experienced a great time at our resort, and please know we are certainly looking forward to having the opportunity to welcome you back very soon.Yours sincerely, Edward RoeGeneral Manager Claremont Club & Spa, A Fairmont Hotel.

Dera Yvette, on behalf of myself, and the entire team here at Claremont Club & Spa, thank you for selecting our resort when your recent travels included the City of Berkeley and The East Bay. I was so pleased we were able to create "5 out of 5" experiences for you and please know we are certainly looking forward to having the opportunity to welcome you back in the very near future.Thank you once again and yours sincerely, Edward Roe.General Manager.Claremont Club & Spa, A Fairmont Hotel.

Dear Lisa, on behalf of myself and the entire team here at Claremont Club and Spa, A Fairmont Hotel, it certainly was a pleasure to have welcomed you to our Resort. In addition, thank you too for taking the time to post this “5 out of 5” positive review regarding your own personal observations and experiences while you were with us.Looking forward to having the opportunity to welcome you back soon.Yours sincerely,Edward Roe.General Manager.Claremont Club & Spa, A Fairmont Hotel.

Thank you for your response, Crystal! We are glad that we were able to help you after your issue with VRBO. We hope to see your family and furry friend back soon! Please do not hesitate to reach out if you ever need anything in the future!

Dear Melissa, thank you for recently staying with us hereat Claremont Club & Spa, A Fairmont Hotel and thank you too for taking the time to post this 5-Star review regarding your observations and experiences while with us as it was wonderful to know you enjoyed such a great experience. Looking forward to having the opportunity to welcome you back soon, and thank you once again.Yours sincerely, Edward Roe,General Manager,Claremont Club & Spa, A Fairmont Hotel.

Thank you for your "5 out of 5" review, Jennifer! I am pleased to hear your stay was "lovely" we appreciate the time you took to leave us a positive review, I will be sure to share with our team. We hope to welcome you back again soon to our Castle in the Hills for more great memories. Please do not hesitate to reach out if you need assistance with a future stay! - William Mazzoni, Guest Relations Manager

Thank you for your "5 out of 5" review, Loraine! We appreciate the time you took to leave us a positive review, I will be sure to share with our team. We hope to welcome you back again soon to our Castle in the Hills for more great memories. Please do not hesitate to reach out if you need assistance with a future stay!

Dear Joshua, as the General Manager of Claremont Club & Spa, A Fairmont Hotel, I just wanted to take this opportunity to say thank you for recently staying at our resort. In addition, we are certainly looking forward to having the opportunity to welcome you back soon, and when we do, please don't hesitate to reach out to myself or anyone of the team to let us know how we can ensure it's a truly "5 out of 5" experience.Yours sincerely and thank you once again,Edward Roe,General Manager,Claremont Club & Spa, A Fairmont Hotel.

Dera Elizabeth, as the General Manager of Claremont Club & Spa, A Fairmont Hotel, I just wanted to take this opportunity to say thank you for sharing through this Expedia Review how you experienced a "5 out of 5" experience when you were recently at our resort.Looking forward to having the opportunity to welcome you back soon and thank you once again.Yours sincerely, Edward RoeGeneral ManagerClaremont Club & Spa, A Fairmont Hotel

Dear Mohit, on behalf of myself and the entire team here at Claremont Club & Spa, A Fairmont Hotel thank you for selecting our resort as the ideal experience when your recent travels included the City of Berkeley and the East Bay. We are certainly looking forward to having the opportunity to welcome you back soon, and when you do, please don't hesitate in letting myself or anyone of the team know how we can make it a truly "10 out of 10" experience for yours.Yours sincerely and thank you once again, Edawrd Roe. General Manager. Claremont club & Spa, A Fairmont Hotel.

Dear Adina, thank you for selecting Claremont Club & Spa, a Fairmont Hotel as the ideal experience to enjoy when your recent travels included the City of Berkeley and the East Bay. Please know, I was so pleased to receive this "5 out of 5" review regarding your personal observations and experiences while at our resort, and on behalf of myself, and the entire team, we are certainly looking forward to having the opportunity to welcome you back soon.Yours sincerely, Edward Roe General ManagerClaremont Club & Spa, a Fairmont Hotel

Dear Rachel, on behalf of myself, and the entire team here at Claremont Club & Spa, A Fairmont Hotel, I just wanted to take this opportunity to thank you for selecting our resort as the ideal place to stay when you were visiting your son, whose attending Northeastern University for a semester, while also taking your daughter on campus tours too. However, I would be remiss if I didn't apologize for the disappointments you experienced with not being able to utilize all our resort amenities, along with the challenges with the unseasonable perfect weather weekend in mid-March, prior to us opening the full pool operation later in Spring, similar with us getting the Limewood patio deck ready for Easter weekend and the main patio season. These disappointments and challenges you experienced certainly aren't indicative of the fine level of guest experience that we are striving for, and I certainly thank you for highlighting "the staff was friendly and eager to accommodate". Looking forward to having the opportunity to welcome you back soon, when I know you will certainly experience a far superior stay, and please don't hesitate to reach out to myself as I would love the opportunity to personally ensure a far greater guest experience upon your return.Yours sincerely and apologies once again,Edward Roe General ManagerClaremont Club & Spa, A Fairmont Hotel

Dear David, as the General Manager of Claremont Club & Spa, A Fairmont Hotel, I just wanted to take this opportunity to say thank you so much for recently selecting our resort as the ideal place to stay in the East Bay. In addition, thank you for taking the time to rate your experiences while with us as "5 out of 5".All the best and yours sincerely as we are certainly looking forward to welcoming you back soon.Edward Roe General ManagerClaremont Club & Spa, A Fairmont Hotel

Dear Andrew, on behalf of myself and the entire team here at Claremont Club & Spa, A Fairmont Hotel I just wanted to take this opportunity to thank you for selecting our resort when your recent travels include the City of Berkeley and the East Bay. In addition, thank you for taking the time to wrote and pots this lovely "5 out of 5" review, especially where you highlighted "The staff were nice and very helpful."Yours sincerely as we are looking forward to having the opportunity to welcome you back soon.Edward Roe. General Manager.Claremont Club & Spa, A Fairmont Hotel.

Dear Amy, on behalf of myself and the entire team here at Claremont Club & Spa, A Fairmont Hotel, it certainly was a pleasure welcoming you to our resort. In addition, thank you so very much for sharing through this Expedia Review how your experiences were "5 out of 5".Yours sincerely and looking forward to welcoming you back soon,Edward RoeGeneral ManagerClaremont Club & Spa, A Fairmont Hotel

Thank you for your lovely review Lisa! We are so glad you enjoyed your room and that you have a great time at Limewood. We hope to see you again soon! -Sabrina Yee, Assistant Front Office Manager

Thank you for your kind review Johanna! We are glad you enjoyed your time with us and hope to welcome you again soon! -Sabrina Yee, Assistant Front Office Manager

Thank you for your review, Joseph! We always look forward to welcoming you back to our hotel. We hope to see you again soon! -Sabrina Yee, Assistant Front Office Manager

Thank you for your review, Camille. We hope you had a great stay with us and look forward to welcoming you back sometime soon! Please do not hesitate to reach out if you need anything for a future stay. -Sabrina Yee, Assistant Front Office Manager

Dera Cindy, as the General Manager of Claremont Club & Spa, A Fairmont Hotel, I just wanted to take this opportunity to personally thank you for taking the time to share your recent experiences while at our resort where truly "5 out of 5".Therefore, thank you and we are certainly looking forward to having the opportunity to welcome you back soon.Yours sincerely,Edward RoeGeneral ManagerClaremont Club & Spa, A Fairmont Hotel

Dear Amita, on behalf of myself and the entire team here at Claremont Club & Spa, A Fairmont Hotel, thank you so much for taking the time to write and post this lovely "5 out of 5" wonderful review. It was great to read how our resort, the service you receive as well as the overall experiences are "one of the highlights of our trips when we visit our daughter in Berkley".Thank you so very much as we are definitely looking forward to having the opportunity to welcome you back soon.Yours sincerely,Edward RoeGeneral ManagerClaremont Club & Spa, A Fairmont Hotel

Dear Catarina, as the General Manager of Claremont Club & Spa, a Fairmont Hotel, I wanted to personally reach out to you to sincerely apologize for your experience when you recently stayed with us regarding "The staff not friendly". In addition, I would certainly like to somehow reassure you that this lack of engaging personalized serviced isn't indicative of the finale level of experience and personalized service that we are striving for. I do hope I will have the opportunity to welcome you back to our resort when your future travels once again include the City of Berkley, and if there's anything else I can offer or assist with please don't hesitate to let me know.Yours sincerely, and apologies once more,Edward Roe General Manager Claremont club & Spa

Dear Jin, on behalf of myself and the entire team here at Claremont Club & Spa, A Fairmont Hotel it was certainly a pleasure to welcome you to our resort when your recent travels included the City of Berkeley. In addition, we are looking forward to having the opportunity to welcome you back soon, plus thank you too for sharing how much you enjoyed your experience with this "5 out of 5" review.Yours sincerely, Edward Roe General Manager Calremont Club & Spa, A Fairmont Hotel

Dear Victoria, on behalf of myself and the entire team, when your recent travels included the City of Berkeley thank you for staying with us here at Claremont Club & Spa, A Fairmont Hotel. In addition, thank you too for taking the time to write and post this wonderful "5 out of 5" review, especially where you highlighted "Friendly staff" as I'm truly lucky and extremely fortunate to work alongside such a passionate and engaged of hospitality professionals. Plus, thank you also for sharing "Will plan to stay here again" as this is the best complement and recognition that we all strive for.Thank you once again, and we are certainly looking forward to having the opportunity to welcome you back soon.Yours sincerely,Edward RoeGeneral ManagerClaremont Club & Spa, A Fairmont Hotel

Thank you so much for your response! We hope to see you again soon!

Dear Anonymous, thank you so much for selecting Claremont Club & Spa, A Fairmont Hotel, as the ideal hospitality experience when your recent travels included the City of Berkeley and the East Bay. I was extremely pleased you enjoyed a "10 out of 10" experience, and on behalf of myself and the entire team we are looking forward to having the opportunity to welcome you back soon.Yours sincerely, Edward RoeGeneral ManagerClaremont Club & Spa,

Dear Monalisa, thank you so much for selecting Claremont Club & Spa, A Fairmont Hotel, as the ideal hospitality experience when your recent travels included the City of Berkeley and the East Bay. However, more importantly I was concerned to have received this "2 out of 5" review regarding your experiences. Therefore, when you have a moment, please don't hesitate to reach out to me to share your observations and on behalf of myself and the entire team we are looking forward to having the opportunity to welcome you back soon.Yours sincerely, Edward RoeGeneral ManagerClaremont Club & Spa,

On behalf of the hotel, thank you for the kind response, Denise! We hope to welcome you back soon.

Dear Susan, thank you for recently selecting Claremont Club & Spa, A Fairmont Hotel as the ideal experience when your recent travels included the City of Berkeley and the East Bay. I was so pleased to have received your 5-Star review, along with your lovely complements regarding The Club, the Spa and our Grounds.On behalf of myself, and the entire Resort team, we are certainly looking forward to having the opportunity to welcome you back soon.Yours sincerely and thank you once again,Edward RoeGeneral Manager Claremont Club & Spa

Dear Mary, on behalf of myself, and the entire team here at Claremont Club & Spa, A Fairmont Hotel, it was our pleasure to welcome you to our resort. In addition, thank you so very much for taking the time to post this 5-Star review. It certainly was a pleasure to receive this recognition, and we are definitely looking forward to having the opportunity to welcome you back soon whenever your future travels include the City of Berkeley and the East Bay.Yours sincerely., Edward RoeGeneral Manager Claremont Club & Spa, A Fairmont Hotel

Dear Todd, as the General Manager of Claremont Club & Spa, A Fairmont Hotel I just wanted to take this opportunity to thank you for not only recently staying with us, but for also for posting this 5-Star Review. It's always great for the team to get acknowledged for creating great experiences for our guests, therefore thank you for that, and we are certainly looking forward to having the opportunity to welcome you back soon.Yours sincerely, Edward Roe General ManagerClaremont Club & Spa, A Fairmont Hotel

Dear Gail, when your recent travels included the City of Berkeley and the East Bay, I just wanted to take this opportunity to say thank you for recently staying with us here at Claremont Club & Spa, A Fairmont Hotel. However, more importantly, I would like to sincerely apologize for the less than stellar and relaxing massage that you and your husband received. Please know, I have already taken the opportunity to follow up with Stacey Parks, Spa Director, as she will be reaching out to you to learn from you & your husbands disappointing massage experiences. Therefore, if she hasn't done so already, Stacey will be reaching out to you to connect as we are certainly looking forward to having the opportunity to welcome you and your husband back very soon.Yours sincerely, and apologies once more,Edward Roe General Manager Claremont Club & Spa, A Fairmont Hotel

Dear Dorothy, thank you for recently staying with us here at Claremont Club & Spa, A Fairmont Hotel. However, more importantly I'm truly apologetic that your stay didn't quite live up to your or our expectations of what a stay should be like when experiencing our resort. Therefore, no matter if you are returning for a drink and/or a bite to eat, or you are staying with us, please don't hesitate to reach out to myself, or any one of the great team here at the resort, as this will allow us the opportunity to ensure it becomes a truly 5-Star experience.Yours sincerely and apologies once more,Edward RoeGeneral Manager Claremont Club & Spa, A Fairmont Hotel

Dear Angela, thank you for recently staying with us here at Claremont Club & Spa, A Fairmont Hotel when your recent travels included the City of Berkeley, and the East Bay. As the General Manager of the resort, I really do appreciate you taking the time to write & post this lovely 5 Star review regarding your experiences and how you shared, there really isn’t any place like it. Stay if you can.Yours sincerely and we are certainly looking forward to having the opportunity to welcome you back soon.Edward Roe General Manager Claremont Club & Spa, A Fairmont Hotel

Dear Maria, thank you for recently staying with us here at Claremont Club & Spa, A Fairmont Hotel, and I would like to also thank you too for taking the time to share your experiences through this review. On behalf of myself, and the entire resort team, we are certainly looking forward to your return, and please don't hesitate to let anyone of us know how we can make your return stay a truly 5 out of 5 experience.Happy New Year and thank you once again.Yours sincerely,Edward Roe General ManagerClaremont Club & Spa, A Fairmont Hotel

Dear James, thank you for recently staying with us here at Claremont Club & Spa, A Fairmont Hotel as we are certainly looking forward to having the opportunity to welcome you back soon. Upon your return, please don't hesitate to reach out to myself, or anyone of the team know how we are truly make your return visit a 5-Star return experience with us "Turning Moments into Memories" for all the right reasons.Yours sincerely, and thank you once again.Edward Roe General Manager Claremont Club & Spa

Dear Elizabeth, on behalf of myself and the entire team here at Claremont Club && Spa, A Fairmont Hotel, thank you for recently selecting our resort as the ideal experience when your recent travels included the City of Berkeley and the East Bay. I was extremely pleased to receive your 5-Star review, and please know all rooms have both curtains and black out blinds, however some of them are quite "unique" in how they operate, thus please don't hesitate to reach out to anyone of us for assistance.Thank you once again as we are looking forward to welcoming you back soon.Yours sincerely,Edward Roe General Manager Claremont Club & Spa, A Fairmont Hotel

Dear Christopher, on behalf of myself, and the entire team here at Claremont Club & Spa, it's certainly a pleasure to know you "overall" experienced "marvelous experience including dinner at Limewood" as this is certainly something that we are striving towards, therefore I'm pleased we turned moments into memories. In addition, thank you for sharing your thoughts regarding extending the complimentary 4am - 76pm morning coffee and the nightly sabering experience, as I will certainly visit this with my team.Yours sincerely, and looking forward to having the opportunity to welcome you back soon.Edward RoeGeneral ManagerCalremont Club & Spa, A Fairmont Hotel

Dera Andrew, first of all I would like to personally congratulate you on your recent wedding, and to thank you for selecting Claremont Club & Spa, A Fairmont Hotel as the ideal place to enjoy your Honeymoon. In addition, thank you for taking the time to write and post this "10 out of 10" experience.Looking forward to having the opportunity to welcome you back soon, and congratulations once again.Yours sincerely, Edward RoeGeneral ManagerClaremont Club & Spa

Dar Christian, thank you so much for taking the time to post this "5 out of 5" review regarding your recent experiences while you were enjoying a stay at Claremont Club & Spa, A Fairmont Hotel.On behalf of myself, and the entire team, please know we are certainly looking forward to having the opportunity to welcome you back soon.Yours sincerely, Edward Roe General Manager Claremont Club & Spa, A Fairmont Hotel

Dear Judith, thank you so very much for taking the time to post this "10 out of 10" review regarding your recent experiences and observations when you stayed at Claremont Club & Spa, A Fairmont Hotel. I was very pleased you enjoyed a great experience, and on behalf of myself, and the entire team, I look forward to having the opportunity to welcome you back soon.Yours sincerely, Edward RoeGeneral ManagerClaremont Club & Spa, A Fairmont Hotel