獨特設計、獨特裝修、書桌、遮光窗簾/窗簾

海蘭達汽車旅館的評價

2 out of 5
海蘭達汽車旅館
3255 MacArthur Boulevard, Oakland, CA

評價

6.8
10 分評分,優異;287 則評價中有 65 則" "
8 分評分,不錯;287 則評價中有 84 則" "
6 分評分,一般;287 則評價中有 66 則" "
4 分評分,欠佳;287 則評價中有 32 則" "
2 分評分,很差;287 則評價中有 40 則" "

7.4/10 

整潔度

7.4/10 

職員與服務

6.4/10 

設施服務

6.6/10 

住宿狀況

7.0/10 

環保程度

評價

6/10 一般

ChingChin

剛入住時吹風機和浴缸塞子壞掉,經Hotel.com回覆後有立即派人來。 但隔音設施很糟。
於 2019 年 3 月住了 3 晚
Guest Experience Manager 於 2019年4月7日的回應
Dear Guest, Thank you for taking the time to review our property following your recent stay. We were disappointed that you didn't love your time with us. We will ensure that your comments are discussed further with our entire team, for improvement purposes. Thank you for your feedback. We really appreciate the opportunity to improve our property for future guests. Best Regards, Highlander Motel, Customer Care Team

10/10 優異

yang

讚好:整潔度、職員與服務和客房舒適度
不滿:住宿狀況

6/10 一般

Hao (海南)

有免费水和零食
酒店感觉不是很干净,但前台很友好,还有免费的零食和水。

8/10 不錯

Mireya

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was very friendly & check in was quick and very thorough. the stay was very comfortable & quiet, the room was clean and very cozy.. We would stay here again.
於 2024 年 5 月住了 1 晚
Customer Care Team 於 2024年5月16日的回應
Dear Mireya, we're thrilled to hear that you had a wonderful experience during your stay with us! Providing friendly and efficient service is our priority, and we're delighted that our staff made you feel welcome and ensured a smooth check-in process. It's great to know that you found your room clean, cozy, and comfortable and that you enjoyed a quiet stay. We appreciate your kind words and are honored that you would choose to stay with us again. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future! Best Regards,Highlander Motel,Customer Care Team

10/10 優異

Marcellus (Stockton)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Rooms are extremely clean and kept up. Parking lot and grounds are meticulously well maintained as well
於 2024 年 3 月住了 1 晚
Customer Care Team 於 2024年3月21日的回應
Dear Marcellus, thank you for taking the time to share your experience with us. We're delighted to hear that you found our rooms to be extremely clean and well-kept and that you appreciated the meticulous maintenance of our parking lot and grounds. Providing a clean and comfortable environment for our guests is a top priority for us, and we're pleased to know that we met your expectations in this regard. We look forward to welcoming you back for another enjoyable stay in the future!Best Regards,Highlander Motel,Customer Care Team

10/10 優異

Mirella

讚好:職員與服務和住宿狀況
The place is acceptable, good service. but very noisy area due to traffic!
於 2024 年 2 月住了 3 晚
Customer Care Team 於 2024年3月5日的回應
Dear Mirella, thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your kind words about our service. We understand that the noise from traffic has affected your experience, and we apologize for any inconvenience caused. We are continuously exploring ways to minimize disturbances for our guests. If you decide to stay with us again, please feel free to request a room in a quieter area, and we'll do our best to accommodate your preferences. We value your patronage and hope to have the opportunity to provide you with a more peaceful stay in the future.Best Regards,Highlander Motel,Customer Care Team

10/10 優異

Elias

讚好:整潔度、職員與服務和住宿狀況
A
於 2024 年 1 月住了 1 晚
Customer Care Team 於 2024年1月17日的回應
Dear Elias, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,Highlander Motel,Customer Care Team

10/10 優異

Juan

讚好:整潔度、職員與服務和住宿狀況
Great customer service and spotless facilities
於 2023 年 10 月住了 1 晚
Customer Care Team 於 2023年10月17日的回應
Dear Juan, we're delighted to hear that you had a positive experience at our hotel, and we truly appreciate your kind words about our customer service and the cleanliness of our facilities. Providing our guests with a comfortable and enjoyable stay is our top priority, and your feedback serves as a great source of motivation for our team. If there's anything specific you loved about your stay or any suggestions you have for us to make your next visit even more outstanding, please feel free to share. We look forward to welcoming you back in the future.Best Regards,Highlander Motel,Customer Care Team

8/10 不錯

Sophal

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Customer Care Team 於 2023年10月4日的回應
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 一般

Patricia

家人同遊
讚好:職員與服務
不滿:住宿狀況
於 2023 年 9 月住了 2 晚
Customer Care Team 於 2023年10月4日的回應
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

2/10 很差

Darian

不滿:職員與服務
於 2023 年 9 月住了 1 晚
Customer Care Team 於 2023年9月19日的回應
Dear Darian, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards,Highlander Motel,Customer Care Team

8/10 不錯

Jennifer

商務旅客
讚好:整潔度、職員與服務和住宿狀況
Quite area
於 2023 年 9 月住了 1 晚
Customer Care Team 於 2023年9月15日的回應
Dear Jennifer, thank you for noting that our hotel is located in a quiet area. We understand the importance of a peaceful environment for our guests to relax and rest comfortably. If you have any other feedback or if there's anything else you'd like to share about your stay, please don't hesitate to reach out. We're here to ensure your experience is enjoyable.Best Regards,Highlander Motel,Customer Care Team

8/10 不錯

Chin

讚好:職員與服務和住宿狀況
Hotel was very nice to me. I check-in was mid-night, got bug-bite, then I was promoted to a better room and surprisingly savings. I appreciate it
於 2023 年 8 月住了 3 晚
Customer Care Team 於 2023年8月28日的回應
Dear Chin, we're glad to hear that the hotel was able to accommodate your needs and provide a better experience for you. Your feedback is important, and we're pleased that they took steps to address the issue promptly. If you have any more details or feedback about your stay, feel free to share. We hope to have the opportunity to welcome you back in the future.Best Regards,Highlander Motel,Customer Care Team

2/10 很差

Carlos

商務旅客
不滿:整潔度、設施服務和住宿狀況
Room smelled really bad and bed mattress was dirty
於 2023 年 8 月住了 4 晚
Customer Care Team 於 2023年9月8日的回應
Dear Carlos, we're truly sorry to hear about the issues you encountered during your stay. Your feedback is deeply concerning, and we apologize for any inconvenience and discomfort you experienced. Cleanliness is a top priority for us, and it's clear that we fell short in maintaining a satisfactory standard in your room. We also regret that the mattress was not up to par. We take your comments seriously and will deal with these concerns with our housekeeping team to ensure that such issues are thoroughly addressed in the future. Your feedback is invaluable to us, and we hope you'll consider giving us another opportunity to provide you with a more positive and comfortable experience. If you have any more comments or suggestions, please feel free to share. Thank you for bringing these matters to our attention.Best Regards,Highlander Motel,Customer Care Team

10/10 優異

Lindy B

讚好:整潔度、職員與服務和住宿狀況
The owner was very accommodating - she let me leave my things for several hours after checking out in the morning and was very pleasant about it. The rooms are fine. My only concern is that it's tricky to find a nice restaurant/coffee shop in the area.
於 2023 年 8 月住了 1 晚
Customer Care Team 於 2023年8月14日的回應
Dear Lindy, we're glad to hear that the owner was accommodating and allowed you to leave your belongings for several hours after checking out. It's great that you found the rooms to be fine. We understand that finding quality restaurants or coffee shops nearby can sometimes be a challenge. If you have any more feedback or if you're looking for recommendations, feel free to reach out. We're here to assist and ensure your stay is comfortable and enjoyable. Your satisfaction is important to us!Best Regards,Highlander Motel,Customer Care Team

6/10 一般

Denece

伴侶同遊
不滿:整潔度
It was what I would have expected for the price. The bed was comfortable. I had to wipe off my night stand which was sticky. They need to use some bleach to clean the shower. The street was run down but pretty deserted. There were not homeless folks around there.
於 2023 年 7 月住了 1 晚
Customer Care Team 於 2023年8月8日的回應
Dear Denece, thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your honesty and are glad to hear that you found the bed comfortable. We apologize for the cleanliness issues you encountered in your room. Your comments have been noted, and we will make sure to address these areas of concern with our housekeeping team to ensure that our rooms meet the highest standards of cleanliness for our guests. We're also glad to hear that you felt safe and that the area was relatively quiet during your stay. Our team is always working to provide a comfortable and secure environment for all of our guests. We hope that you still enjoyed your time here and that you were able to make the most of your visit. If you have any further feedback or if there's anything else you'd like to share, please feel free to reach out to us directly. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future with an even better experience.Best Regards,Highlander Motel,Customer Care Team

2/10 很差

Maria

多人同遊
讚好:職員與服務、設施服務和住宿狀況
不滿:整潔度
Bedbugs
於 2023 年 4 月住了 1 晚
Customer Care Team 於 2023年4月15日的回應
Dear Maria, thank you so much for taking time out of your busy schedule to write us a review. While we are glad that you chose to stay with us, we are disappointed to hear about your unfortunate experience. We are very sorry to note that your impression of our hotel was impacted by the fact that there were bedbugs in your room, and we apologize that your room does not appear to have been thoroughly checked and cleaned before your arrival. We will ensure that our housekeeping team is aware of your comments, and is more conscious of this going forward. We hope you give us another chance to serve you and leave a better impression the next time. Best Regards,Highlander Motel,Customer Care Team

8/10 不錯

Dona

讚好:整潔度和住宿狀況
Bring your own washcloth
Older property, but remodeled pretty nicely. Place was pretty clean, but the phone and the hair dryer didn't work, along with several of the outlets. Asked for an accessible room and got put on the second floor with no elevator. And the weirdest thing ever encountered in any hotel stay ever...went to take a shower, discovered there were 2 bath towels and no hand towels or washcloths. Called down to the office from cell phone after looking up the number because the room phone didn't work, to be told that they DON'T HAVE WASHCLOTHS!! I have never heard of such a thing in all my life!
於 2023 年 3 月住了 1 晚
Customer Care Team 於 2023年3月13日的回應
Dear Dona, thank you so much for your valuable feedback. While we are happy that you stayed with us, we are disappointed for failing to blow it out of the park for you. We appreciate you for highlighting this particular issue and, if we had been made aware of this, it would have helped us provide you with a better experience. We hope to remain your hotel of choice in this area and to give you a better stay on a future visit.Best Regards,Highlander Motel,Customer Care Team

10/10 優異

Edgar

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 1 晚
Customer Care Team 於 2023年1月18日的回應
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

6/10 一般

Milo

於 2023 年 1 月住了 1 晚
Customer Care Team 於 2023年1月18日的回應
Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay.Best Regards,Customer Care Team

8/10 不錯

Haci

10/10 優異

Timothy

讚好:整潔度、職員與服務、設施服務和住宿狀況
The building isn't pretty oiutside, but the rooms inside are newly redone, very clean, and nice. The redone bathroom was very nice, and functional. The location is great for exploring Oakland; near bus stops. And the price, well, it's hard to beat! (esp. considering how stupid expensive Bay Area lodging can be!) Next time I'm in the area, I know where I'm staying! :-) WELL DONE!
Customer Care Team 於 2022年12月21日的回應
Dear Timothy, thank you for taking time out of your busy schedule to write us a review. We are delighted to know that you have enjoyed your stay with us and, we hope that we have the pleasure of hosting you again. Best Regards,Highlander Motel,Customer Care Team

6/10 一般

Eli

伴侶同遊
讚好:職員與服務
不滿:設施服務和住宿狀況
The shower did not have hot water, and the internet was very slow. The staff was friendly and property was in decent repair.
Customer Care Team 於 2022年11月29日的回應
Dear Eli, thank you so much for your valuable feedback. While we are glad you chose to stay with us, we are sad to know that your experience was not up to the usual standards. We are sorry to note from your feedback that your time at our hotel wasn't entirely perfect, and we apologize for the shortcomings you encountered in terms of our service. We will take steps to address the issues highlighted by you so that such incidents do not reoccur. Should you stay with us again, please do know to make us aware of anything that we can do to improve any aspect of your stay, and we will do our utmost to give you the very best possible stay here. We hope to welcome you back for a better stay soon.Best Regards,Highlander Motel,Customer Care Team

8/10 不錯

Debra

8/10 不錯

ELENA

於 2022 年 10 月住了 1 晚

8/10 不錯

Roberto

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
El area muy segura y tranquila
於 2022 年 8 月住了 4 晚

8/10 不錯

Mary

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 8 月住了 1 晚
Customer Care Team 於 2022年8月16日的回應
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards, Customer Care Team

6/10 一般

Sonia

不滿:住宿狀況和客房舒適度
Nice Hotel Staff in a Crazy Neighborhood
People screaming obscenities in the parking lot, a stranger was harassing me in the parking lot, there was shooting outside the hotel and the towels looked dingy. The manager and staff were accommodating, professional and kind.
於 2022 年 8 月住了 3 晚
Customer Care Team 於 2022年8月24日的回應
Dear Sonia, thank you so much for taking time out of your busy schedule to review us. While we are happy that you chose to stay with us, we are disappointed to hear about your unfortunate impression and experience with us. We feel sad to hear that we failed to serve you better and, we sincerely apologize. We promise to look into your claims and take appropriate actions to resolve the matter. We hope you will give us another opportunity of serving you. Best Regards,Highlander Motel,Customer Care Team

8/10 不錯

Michael

讚好:整潔度、職員與服務、設施服務和住宿狀況
Good value. Owners friendly. However, bottom floors hear virtually every step from rooms above. Best to book on second floor to avoid this problem.
於 2022 年 7 月住了 2 晚
Customer Care Team 於 2022年8月2日的回應
Dear Michael, we are delighted that you enjoyed your recent stay with us. Our primary aim is to provide our guests with the best possible experience and we feel glad to be able to provide you with one. We look forward to welcoming you back when you are next in the area. Thank you so much for your review! Best Regards, Highlander Motel, Customer Care Team

4/10 欠佳

trees

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Had high hopes for the location close by another activity. Was disappointing: office not open during part of the day. Keycard never seemed to work more than once if at all.
於 2022 年 7 月住了 2 晚
Customer Care Team 於 2022年7月13日的回應
Dear guest, thank you so much for your valuable feedback. While we are glad you chose to stay with us, we are sad to know that your experience was not up to the usual standards. We are sorry to note from your feedback that your time at our hotel wasn't entirely perfect, and we apologize for the shortcomings you encountered in terms of our service. We will take steps to address the issues highlighted by you so that such incidents do not reoccur. Should you stay with us again, please do know to make us aware of anything that we can do to improve any aspect of your stay, and we will do our utmost to give you the very best possible stay here. We hope to welcome you back for a better stay soon. Best Regards, Highlander Motel, Customer Care Team

6/10 一般

Rigoberto

讚好:整潔度、職員與服務和住宿狀況
Que estaba recién remodelada la avitacion
於 2022 年 6 月住了 1 晚

8/10 不錯

Dave (Ukiah)

商務旅客
讚好:整潔度和職員與服務
the room was very good, the drawback is proximity to the street. significant traffic noise.
於 2022 年 6 月住了 1 晚
Customer Care Team 於 2022年6月14日的回應
Dear Dave, thank you so much for your review. While we are happy that you stayed with us and liked the room, we are disappointed for failing to blow it out of the park for you in terms of the street noise. We sincerely apologize for the noise level on the street. We are working on some solutions which might help to block out the noise level. We would love the opportunity to redeem ourselves with you, should you choose to stay with us again. Best Regards, Highlander Motel, Customer Care Team

4/10 欠佳

Jennifer

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Very uncomfortable bed, in a not so good area, it felt very unclear. I couldnt even stay, i rented a room at a different hotel.
於 2022 年 5 月住了 1 晚

8/10 不錯

donald

於 2022 年 5 月住了 1 晚

8/10 不錯

Kathyryn

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 4 月住了 6 晚

4/10 欠佳

John

於 2022 年 3 月住了 1 晚
Customer Care Team 於 2022年3月21日的回應
Dear John, thank you so much for your valued response. It gives us immense pleasure to know that you were happy with your stay and we look forward to hosting you soon! Best Regards, Highlander Motel, Customer Care Team

8/10 不錯

ELENA

讚好:整潔度、職員與服務和設施服務
Staff was courteous. Room was clean although bed blanket and bench had a couple of holes. Great Health Food store close by as well as convenience stores and places to drink and eat. Affordable which is saying a lot these days. When in the area will be one of my first choices.
於 2022 年 2 月住了 1 晚
Customer Care Team 於 2022年3月2日的回應
Dear guest, we are delighted that you enjoyed your recent stay with us. Our primary aim is to provide our guests with the best possible experience. We look forward to welcoming you back when you are next in the area. Thank you so much for your review! Best Regards, Highlander Motel, Customer Care Team

10/10 優異

Michael

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location if you need to stay in that area, and great price.
於 2022 年 2 月住了 1 晚
Customer Care Team 於 2022年2月18日的回應
Dear guest, thank you for taking time out of your busy schedule to provide us with feedback. We hope you had an enjoyable experience while being with us and, we look forward to having you back with us again. Best Regards, Highlander Motel, Customer Care Team

6/10 一般

Michelle M

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Room was clean, they need new comforters, mine had a cigarette hole in it, blow dryer was broken.
於 2022 年 1 月住了 1 晚
Customer Care Team 於 2022年1月27日的回應
Dear guest, thank you so much for taking time out of your busy schedule to write us a review. While we are glad that you chose to stay with us, we are disappointed to hear about your unfortunate experience. We apologize for the fact that your room does not appear to have been thoroughly checked prior to your arrival, and we will ensure that our housekeeping team is aware of your comments, and is more conscious of this going forward. We hope you give us another chance to serve you and leave a better impression the next time. Best Regards, Highlander Motel, Customer Care Team

10/10 優異

Irene

讚好:職員與服務、設施服務和住宿狀況
Modern style and clean and santized well
於 2022 年 1 月住了 1 晚
Customer Care Team 於 2022年1月19日的回應
Dear guest, we are delighted that you enjoyed your recent stay with us. Our primary aim is to provide this for all of our guests. We look forward to welcoming you back when you are next in the area. Thank you so much for your review! Best Regards, Highlander Motel, Customer Care Team

10/10 優異

Henry

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
It was pretty cool given the access of buses to different locations throughout Oakland
於 2021 年 12 月住了 1 晚
Guest Experience Team 於 2021年12月27日的回應
Dear Henry, we are delighted that you enjoyed your recent stay with us. Our primary aim is to provide this for all of our guests. We look forward to welcoming you back when you are next in the area. Thank you so much for your review! Best Regards, Highlander Motel, Customer Care Team

10/10 優異

Irvin

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
They responded very quick to my messages and the staff were kind to my family would definitely book again!
於 2021 年 10 月住了 1 晚
Guest Experience Team 於 2021年10月5日的回應
Dear guest, thank you so much for taking the time to share your kind comments. It is bound to put a smile on our faces for the rest of the day! It was a pleasure to have you. The entire staff is delighted with the fact that we could make your stay so wonderful. We hope you do provide us the pleasure of hosting you again. Best Regards, Highlander Motel, Customer Care Team

2/10 很差

真實旅客

不滿:整潔度、職員與服務、設施服務和住宿狀況
Didn't like the service
於 2021 年 7 月住了 2 晚
Guest Experience Team 於 2021年7月29日的回應
Dear guest, thank you for sharing your feedback with us. We apologize for any aspect of your recent stay with us that did not fully meet your expectations and hope that we will have another opportunity to give you the wonderful stay that the majority of our guests have. We hope to welcome you back again soon. Best Regards, Highlander Motel, Customer Care Team

8/10 不錯

Bruce

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great inside, needs face lift outside
於 2021 年 6 月住了 1 晚
Guest Experience Team 於 2021年6月28日的回應
Dear Bruce, thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us and, we look forward to having you back with us again. Best Regards, Highlander Motel, Customer Care Team

10/10 優異

thomas

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 6 月住了 1 晚
Guest Experience Team 於 2021年6月21日的回應
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good service. Staff very courteous and friendly. My son and I were very comfortable and felt safe. Would go there again in future.
於 2021 年 5 月住了 1 晚
Guest Experience Team 於 2021年5月10日的回應
Dear guest, we are delighted that you enjoyed your recent stay with us. Our primary aim is to provide this for all of our guests. We look forward to welcoming you back when you are next in the area. Thank you so much for your review! Best Regards, Highlander Motel, Customer Care Team

4/10 欠佳

真實旅客

讚好:整潔度
不滿:職員與服務、設施服務和住宿狀況
It's not their fault that they are in a dirty urban place...
於 2021 年 4 月住了 1 晚
Guest Experience Team 於 2021年4月23日的回應
Dear guest, thank you for giving us the latest impressions of your stay with us. While we are happy that you chose to stay with us, we are disappointed with your impression of us. We always strive to provide our guests with the best possible experience. Therefore, your experience with us saddens us. However, we look forward to providing a better experience should you choose to stay with us again. Best Regards, Highlander Motel, Customer Care Team

10/10 優異

Demetra

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 3 月住了 1 晚
Guest Experience Team 於 2021年3月12日的回應
We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

10/10 優異

Georgann

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great stay!😁
It was a nice stay. Quiet and peaceful. The front desk personnel was nice and professional.
於 2021 年 2 月住了 2 晚
Guest Experience Team 於 2021年2月24日的回應
Hey Georgann, Thank you for the positive rating. We are pleased to know that you had a great stay with us. We are glad that you found our accommodation peaceful and the front desk personnel pleasant and professional, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future. Best Regards, Highlander Motel, Customer Care Team

2/10 很差

Yesenia

不滿:職員與服務、設施服務和住宿狀況
於 2021 年 1 月住了 3 晚
Guest Experience Team 於 2021年2月15日的回應
Dear guest, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Customer Care Team