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奧克蘭/聖林德羅希爾頓花園旅館的評價

3 out of 5
奧克蘭/聖林德羅希爾頓花園旅館
510 Lewelling Boulevard, San Leandro, CA

評價

8.2

很好

10 分評分，優異；1000 則評價中有 462 則" "
8 分評分，不錯；1000 則評價中有 305 則" "
6 分評分，一般；1000 則評價中有 115 則" "
4 分評分，欠佳；1000 則評價中有 63 則" "
2 分評分，很差；1000 則評價中有 55 則" "

8.6/10 

整潔度

8.4/10 

職員與服務

7.6/10 

設施服務

8.4/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

Liru

於 2024 年 1 月住了 1 晚
Anushya 於 2024年2月12日的回應
Thank you for your comments. Looking forward to see you again in the near future

10/10 優異

Jun

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚
Anushya 於 2023年9月18日的回應
Thank you for your response. Looking forward to see you again

10/10 優異

baoyuan

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Good
於 2023 年 5 月住了 1 晚
Anushya 於 2023年6月13日的回應
Thank you for sharing your comments

8/10 不錯

Weixing

於 2023 年 1 月住了 1 晚
Anushya 於 2023年11月14日的回應
Thank you for your feedback. Looking forward to have you back in the near future

2/10 很差

Qing Qin

不滿：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 5 月住了 5 晚

10/10 優異

Wumingkun

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 12 月住了 1 晚

10/10 優異

Wumingkun

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 12 月住了 1 晚

10/10 優異

baihao

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 12 月住了 1 晚

10/10 優異

Ali

讚好：職員與服務、設施服務和住宿狀況
於 2021 年 8 月住了 1 晚

10/10 優異

YenHseng

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Clean, Comfort bed, very nice hotel
於 2020 年 1 月住了 1 晚

4/10 欠佳

Phuong lien

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 1 晚

10/10 優異

真實旅客

於 2019 年 4 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
舒適
飯店有一定的水準程度，床鋪寢具都算舒適，附近有一個小的shopping plaza，走路5分鐘就可以到達，很方便
於 2019 年 4 月住了 7 晚

10/10 優異

SHILING

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
景色优美 非常干净
於 2018 年 10 月住了 4 晚

8/10 不錯

John

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 9 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
方便乾淨，下回去還會再住
很棒，安靜舒適，服務好

8/10 不錯

Anthony

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lobby reception staff were professional and welcoming.
於 2024 年 4 月住了 1 晚
Anushya 於 2024年4月22日的回應
Thank you for your feedback. Looking forward to your future stay with us

10/10 優異

Kelly Elizabeth

讚好：整潔度、職員與服務和住宿狀況
Xxx
於 2024 年 4 月住了 1 晚
Anushya 於 2024年4月19日的回應
Thank you for your comments. Looking forward to see you again in the near future

6/10 一般

Mayra

於 2024 年 3 月住了 2 晚
Anushya 於 2024年4月15日的回應
Thank you for your comments. Looking forward to see you again in the near future.

8/10 不錯

Markelle

商務旅客
讚好：整潔度、職員與服務和住宿狀況
it felt comfortable
於 2024 年 3 月住了 2 晚
Maren 於 2024年4月6日的回應
Thank you for your warm feedback. We hope to see you again on your next travel around the area.

6/10 一般

Marivic

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property was nice but we were disappointed to find the mini refrigerator wasn’t working. Other than that the staff were very nice.
於 2024 年 3 月住了 2 晚
Anushya 於 2024年4月5日的回應
Sorry about that fridge was not working. Have you had a chance to report at the front desk? Looking forward to see you again in the near future.

4/10 欠佳

Elaina

伴侶同遊
不滿：設施服務
Two front desk clerks with a line for check in. Only one clerk was helping people.
於 2024 年 3 月住了 1 晚
Maren 於 2024年3月30日的回應
We do apologize for the inconvenience it has caused. Please see to it that we are trying to attend to all of our guests. We hope to see you again soon and meet your expectation that next time.

10/10 優異

Cuautemoc (Chula Vista)

讚好：整潔度、職員與服務和住宿狀況
Great
於 2024 年 3 月住了 2 晚
Anushya 於 2024年3月26日的回應
Thank you for your comments. We are glad to know you enjoyed your stay with us. Looking forward to seeing you again

10/10 優異

Ryan (Long Beach)

商務旅客
讚好：整潔度、職員與服務和住宿狀況
It was a nice room. The guest service representative was very kind.
於 2024 年 3 月住了 1 晚
Anushya 於 2024年3月14日的回應
Thank you for your response. Looking forward to see you again in the near future.

10/10 優異

Gabriela

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚
Anushya 於 2024年3月14日的回應
Thank you for your comments. Looking forward to see you again in the near future.

10/10 優異

Allison

讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to Oakland airport. Right off the freeway.
於 2024 年 2 月住了 1 晚
Anushya 於 2024年3月1日的回應
Thank you for your response. Looking forward to have you in the near future

10/10 優異

Andre

讚好：整潔度、職員與服務和住宿狀況
Clean, friendly customer service
於 2024 年 2 月住了 1 晚
Maren - AGM 於 2024年2月25日的回應
Thank you for patronizing our hotel property. We are delighted that you enjoyed your stay with us. We look forward on your next visit.

10/10 優異

Alejandro

於 2024 年 2 月住了 1 晚
Anushya 於 2024年3月21日的回應
Thank you for your response. Looking forward to see you again

2/10 很差

Elijah

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Worst hotel I’ve ever stayed at
於 2024 年 2 月住了 2 晚
Anushya 於 2024年2月21日的回應
I am sorry about your experience you had with us. Please contact the hotel directly if you have any concerns.

4/10 欠佳

Dave

家人同遊
讚好：整潔度
不滿：職員與服務和設施服務
No hot ŵater, room cold. Fŕont desk kept saying that someone woulld come to the room repeatedly.. in three days no òne ever came. Bad service
於 2024 年 2 月住了 3 晚
Maren - AGM 於 2024年2月18日的回應
Hi Dave, we do apologize if you have encountered any issues during your stay. We do appreciate and value your feedback and I'd like to ensure you that this matter will not be overlooked. Thank you for bringing this to our attention and despite the inconveniences you've experienced, I hope that you will still consider staying with us in the future.

10/10 優異

Both

讚好：整潔度、職員與服務和住宿狀況
Great hotel
於 2024 年 2 月住了 4 晚
Maren - AGM 於 2024年2月11日的回應
Thank you for your warm feedback. I will make sure to share this with the team as we continue to deliver our best to provide good experience with our guests. We look forward to your next stay with us.

10/10 優異

Sandra

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean lobby, room, quiet, and friendly staff.
於 2024 年 1 月住了 1 晚
Anushya 於 2024年1月31日的回應
Thank you for sharing your comments. Looking forward to have you in the near future

10/10 優異

Raul

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Anushya 於 2024年1月31日的回應
Thank you for sharing your comments. Looking forward to have you in the near future

8/10 不錯

Maria

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Anushya 於 2024年1月24日的回應
Thank you for your response. Looking forward to see you again in the near future.

8/10 不錯

Ophelia

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
I didn’t expect much of this hotel but I am impressed how comfortable this place is. Quite area yet close to everything. Breakfast is good. I’ll stay again.
於 2024 年 1 月住了 1 晚
Maren 於 2024年1月21日的回應
Thank you for the warm response. We look forward in welcoming you back again.

10/10 優異

Barry

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Anushya 於 2024年1月31日的回應
Thank you for sharing your comments. Looking forward to have you in the near future

10/10 優異

John

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Anushya 於 2024年1月10日的回應
Thank you for your comments. Looking forward to see you again in the near future

8/10 不錯

Marilyn

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Staff are wonderful! The location was ideal for my needs and most importantly it felt safe. Shower head did not work properly so the water didn’t come out normally. Tried to adjust it but it was unforgiving. Water pressure is low so the hot water takes time to warm up
於 2023 年 12 月住了 12 晚
Anushya 於 2024年1月10日的回應
I am sorry about your experience. We will certainly speak to my team to look into it. Looking forward to see you in the near future

10/10 優異

Nadeeja

於 2023 年 12 月住了 1 晚
Anushya 於 2024年1月10日的回應
Thank you for your comments. Looking forward to see you again in the near future

10/10 優異

Marilyn

讚好：整潔度和職員與服務
於 2024 年 1 月住了 1 晚
Anushya 於 2024年1月10日的回應
Thank you for your experience. Looking forward to see you again in the near future

8/10 不錯

Jennifer M

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Anushya 於 2024年1月3日的回應
Thank you for your response. Looking forward to see you again in the near future

10/10 優異

Ernest

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 3 晚
Anushya 於 2024年1月3日的回應
Thank you for your comments. Looking forward to see you again in the near future

6/10 一般

Sarah

商務旅客
讚好：職員與服務
不滿：住宿狀況
Friendly staff but poor quality for a Hilton hotel
The staff was so friendly and helpful. Elizabeth at the bar/restaurant was absolutely amazing, she was so sweet and quick to take care of her customers. The worst part of my stay was how uncomfortable the bar/restaurant area was since it was so cold. Another guest even commented that they were going to order a steak but decided not to since it would get cold almost immediately. Elizabeth even grabbed a portable heater and set it up near the bar to try and keep the guests from freezing. The hotel room was comfortable except for the fact the bathtub had rust in the bottom of it. I can't say that I was impressed after my stay.
於 2023 年 12 月住了 2 晚
Anushya 於 2023年12月20日的回應
Thank you for your comments. It is wonderful to know about our staff who accommodated your needs. I will pass on your appreciation to her. We are working on our AC in the lobby to fix it right away. Looking forward to have you back in the near future

8/10 不錯

Sara

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The stay was nice but logging into the wifi was confusing and I was very frustrated and gave up trying to get my iphone on their wifi. Other than that it was as enjoyable a stay as any other.
於 2023 年 12 月住了 1 晚
Anushya 於 2023年12月18日的回應
We are happy to know you were satisfied with your overall stay. Your comments on the WIFI is taken seriously and will work with our WIFI team diligently.

2/10 很差

Merrick

於 2023 年 12 月住了 1 晚
Anushya 於 2024年1月10日的回應
Thank you for your comments. Looking forward to see you again

10/10 優異

Jaime

讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
Everything Was World Class,,,,, With The Exception of The COLD Morning Breakfast. Eggs, Potatoes, Cold Bacon with Lard, and Cold Sausage Unfortunately We’re Paid For, By Third Party Reservations, and NOT Refundable. Hilton is First Class, and Hopefully This is Just a One Time Experience. Once Again,,,,, The Check-In Service By Sidney and His Hotel Staff Was Amazing and The Cleanliness Remarkable !!!
於 2023 年 12 月住了 1 晚
Anushya 於 2023年12月13日的回應
Thank you for your response. We are happy to know you enjoyed your stay. Our employees hard work are much appreciated. Looking forward to have you back in the near future

10/10 優異

Gail

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Anushya 於 2023年12月13日的回應
Thank you for your response. Our team is highly appreciative of your business. Looking forward to have you back in the near future.

4/10 欠佳

Michael (san leandro)

不滿：整潔度和住宿狀況
I didn’t like the loud argument that two of the guests had early one morning. The elevators and the floors were dirty tattered and dated. Time to clean and replace
於 2023 年 12 月住了 2 晚
Anushya 於 2023年12月7日的回應
Thank you for your comments. I'm sorry you were disappointed with your experience. We will certainly talk with our team. Looking forward to have you in the near future

4/10 欠佳

真實旅客

讚好：整潔度
不滿：住宿狀況和客房舒適度
Clean, but not comfortable
The hotel and lobby look nice from the outside, however they never answer the phone. Front desk is nice and help once you are there in person. There is a bit of a homeless issue around this location so they lock the doors in the evening where you need a key to get in. The room looked nice, seems clean BUT the walls are paper thin. We could hear and understand every word the room next to use was saying, so we didnt get much sleep. The bathroom was clean with low lighting, my only complaint was the shower heads. They were corroded and the spray was either a mist on one side and a pouring fauct on the other from the head. I wouldn't stay more than a night at this hotel if I needed to stay in the area again.
於 2023 年 12 月住了 1 晚
Anushya 於 2023年12月6日的回應
Sorry about the inconvenience caused to you. Your comments are taken seriously and will work with our team members to give them a constructive feedback. Looking forward to have you back in the near future.

6/10 一般

Dave

讚好：整潔度
Lighting in room was dim. Not enough towels. Out of tissues. No next day service to the room.
於 2023 年 11 月住了 2 晚
Anushya 於 2023年11月29日的回應
Thank you for your comments. Looking forward to have you back in the near future