Thank you for bringing your concerns to our attention. We sincerely apologize for the experience you encountered during your recent stay. It is disheartening to hear that the cleanliness of the rooms and the level of service provided did not meet your expectations.We take matters of cleanliness and guest satisfaction very seriously, and we regret that we fell short in delivering the standard of accommodation and service that we strive for. Your feedback regarding the condition of the rooms and the inconvenience you faced while trying to find a suitable alternative has been duly noted, and we will be conducting a thorough investigation to address these issues promptly.We understand the frustration caused by the delay and inconvenience you experienced while waiting on hold. Our aim is always to provide efficient and courteous assistance to our guests, and we apologize for any lapse in communication.Please be assured that your comments have been shared with our management team, and we will take the necessary steps to rectify the issues highlighted to prevent recurrence in the future. Your satisfaction is of utmost importance to us, and we hope for the opportunity to regain your trust and welcome you back for a much-improved experience.If you would like to discuss your concerns further or provide any additional details, please feel free to contact us directly. We value your feedback and appreciate your understanding.

SocoThank you for the perfect score! we hope to see you again soon!

Sara BethThank you for taking the time to write a review. We are working with the city to remedy the homeless issue in our area with some success. We are happy to hear that you enjoyed your stay. Please visit us again soon.

TyrusWe are happy to hear that you enjoyed a nice and quiet stay with us. Hope to see you again soon.

Thank you for the perfect score! We are happy to hear that you enjoyed your stay and service provided.

Thank you so much for taking the time to share your wonderful review following your recent stay at our hotel. We are thrilled to hear that your experience with us was nothing short of perfect!It brings us immense joy to know that you enjoyed every aspect of your stay, from our comfortable accommodations to our attentive staff and excellent amenities. Providing exceptional guest experiences is our top priority, and we are delighted that we were able to exceed your expectations.Your kind words mean the world to us and serve as a true testament to the hard work and dedication of our team. We take great pride in delivering outstanding hospitality to each and every guest, and we are grateful for the opportunity to have made your stay with us a memorable one.We genuinely appreciate your feedback and your recommendation, and we look forward to welcoming you back to our hotel in the future for another perfect stay. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Thank you again for choosing to stay with us, and we cannot wait to have the pleasure of hosting you again soon!

We genuinely appreciate your feedback and your recommendation, and we look forward to welcoming you back to our hotel in the future. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.

Thank you for taking the time to share your feedback about your recent stay with us. We are truly sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience or disappointment you may have experienced.We take all guest feedback seriously, and we appreciate you bringing these issues to our attention. Please know that we are committed to addressing your concerns and making improvements to ensure that future guests do not encounter similar issues.

Thank you for staying with us. We hope to see you again soon.

Thank you for the perfect score! We hope to see you again soon!

Thank you for taking the time to score your stay with us. we appreciate you choosing the Homewood Suites Oakland. Please visit us again soon!

We are planning a full renovation in the near future. We do hope to see you again. Thank you for staying with us.

Thank you for the perfect score! We love having you here!

We are sorry to hear that you did not enjoy your stay. We would love to hear how we can make things better the next time you visit us.

Thank you for the perfect score! We are pleased to hear that our service level exceeded expectations. Looking forward to seeing you again.

Thank you for the perfect score! We appreciate you!!!

Thank you for the perfect score! We loved having you here. please visit us again soon!

Thank you so much for your feedback. I will share this information with our staff.

Thank you so much for your feedback. I will share this information with our staff.

Thank you so much for your feedback. I will share this information with our staff.

Thank you so much for your feedback. I will share this information with our staff.

Thank you so much for your feedback. I will share this information with our staff.

Thank you so much for your feedback.

Thank you so much for your feedback.

Thank you so much for your feedback.

Thank you so much for your feedback.

CorinaThank you for taking the time to write a review. We are happy to hear that you enjoyed your stay and that our staff was able to "Make your stay better!" Also, thank you for letting us know about the AC issue, we will make sure to have our Maintenace team take a look. We hope to see you again the next time your travels bring you to the East Bay Area.

NicoleThank you for taking the time to write a review. We are sorry that you were not happy with your stay. I have shared your comments with my staff, and we will make sure those issues are remedied. We are also planning a full renovation in the near future which will include carpets. We do hope for another opportunity to impress you the next time your travels bring you to Oakland.

Thank you so much for your feedback.

Thank you for the 5 out of 5 score! We are happy to hear you enjoyed your stay with us. We hope to see you again soon.

NoelThank you for the great review! We are happy to hear that you enjoyed your stay.

Thank you for taking the time to write a review. We are sorry to hear that you were not happy with the condition of the property. Good news is, we are planning a full renovation to the property soon. We do hope for the opportunity to exceed your expectations the next time your travels bring you to Oakland.

CynthiaThank you for taking the time to write a review. We are happy to hear that you enjoyed your stay with us. Hope to see you again soon.

MichelleThank you for the perfect 10 review! Please visit us again soon!

Lamentamos que no haya recibido la habitación que reservó. Hablaré con mi personal para asegurarme de que eso no vuelva a suceder. Esperamos que considere quedarse con nosotros nuevamente, sabemos que quedará gratamente sorprendido con nuestro servicio. Gracias por tomarse el tiempo para escribir una reseña.

ChrisThank you for taking the time to write a review. We are sorry that you were not happy with the overall condition of the property. We are aware and are planning a full renovation in the near future. We do hope for another opportunity to impress you the next time your travels bring you to the Oakland area.

Kathy We are sorry that you did not feel safe during your stay with us. We have added more security guard hours in the day since your time here. This added security has made our property more secure as well as more measures to follow. We do hope we have the opportunity to win back your business the next time you are in the area.

Edward Thank you for staying with us. We do hope to see you again soon.