Oetz Hotel with Pool

"The pool was a really good size and the staff were friendly and helpful. Amazing location in the square and easy walk from train station. Room was too warm and we couldn’t adjust the temperature. Room was really big but dated. The half board food was OK, drink prices very reasonable. "

"We had a lovely stay. The rooms were very clean and the staff were all so nice. Would love to come back again!"

"Loved our stay!!"

"We stayed to celebrate a 50th birthday and were truly disappointed with the staff. The hotel was beautiful but the experience was ruined by the rudeness, aggression, condescension and lack of care by most staff we encountered excluding David the GM, who was lovely & apologetic (he came out of his office after his staff raised their voice at me). We received the pre-arrival email asking us for any preferences we had, but it was completely disregarded. It took us 3 frustrating attempts to get the 1 simple thing we requested - which could have been done before or upon arrival. I travel a lot & don’t write a negative reviews, but I’ve never been spoken to so rudely by hotel staff, let alone a 5 star hotel. We were dismissed without explanation multiple times and then expected to literally pay cash for the staff’s mistakes. Not good when guests are nicer to the staff than they were in return. Five different staff told us the hotel was booked out, passing their stress onto their guests, even though all of our interactions were at quiet off peak times. Such a surprisingly negative experience at a hotel that should have been an easy positive. "

"Lovely hotel, great for kids. Nice food with half board. Room was clean but overly hot. Had to sleep with windows open every night."

"Comfy hotel for the price. Staff was polite and the location was amazing. Only critique I have is they could clear the snow in the parking lots a little more so there’s more parking spots. "