When we checked in, we have experienced the worst reception I have never had.
We were 7 people with a senior lady. We have entered the hotel parking and being ordered to move the car out even though we are trying to cooperate. Then we were told to check in with all passports. We need to fill out the live in details by ourselves and the photo taking of passport is difficult with the strong night on the reception counter. We did use some way to block the strong light and after 7 times we use our hat to cover then we finally got the photo.
The receptionist was not helpful at all when we check in and serve us in a very rude manner.
Aside from this , the hotel itself is good, and the staff who serves us next day is much better even though they do not speak English.