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奧克拉荷馬城索尼斯塔 ES 套房酒店的評價

2.5 out of 5
奧克拉荷馬城索尼斯塔 ES 套房酒店
4361 W Reno Ave, Oklahoma City, OK

評價

8.0

很好

10 分評分，優異；743 則評價中有 336 則" "
8 分評分，不錯；743 則評價中有 215 則" "
6 分評分，一般；743 則評價中有 90 則" "
4 分評分，欠佳；743 則評價中有 48 則" "
2 分評分，很差；743 則評價中有 54 則" "

8.2/10 

整潔度

8.4/10 

職員與服務

8.0/10 

設施服務

8.0/10 

住宿狀況

7.8/10 

環保程度

評價

8/10 不錯

CHEN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 5 晚
JAGordon 於 2019年10月17日的回應
Thanks!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
a bit noises
the room was big and the bed was comfortable. The thing is that you can easily hear the voice outside the room. everything else were fine.
於 2018 年 9 月住了 2 晚
Alex 於 2018年10月22日的回應
Thank you kindly for such a great review! We are thrilled to see that our team, rooms, and amenities contributed to making your stay a pleasant one! If you are ever in Oklahoma City again, please don't hesitate to contact us directly for your travel needs!

8/10 不錯

Tanisha N

讚好：整潔度、職員與服務、設施服務和住宿狀況
Good

10/10 優異

Devon

於 2022 年 2 月住了 2 晚

6/10 一般

Bradford

不滿：住宿狀況
The property looked good from the outside but the inside need work. The ceramic tile was missing the mortor so they would move when you walked on them. The furnace to some time to warm the room up. And the ceramic tile in the bathroom was also loose. The front door had looked like it was kicked in at some point also.
於 2022 年 2 月住了 2 晚
Management 於 2022年4月7日的回應
Thank you so much for staying with us!

8/10 不錯

Tammy

家人同遊
讚好：職員與服務和設施服務
不滿：整潔度和住宿狀況
We love staying at Sonesta Suites when we travel but this property has went down hill in the past 3 years. When we arrived we were greeted with condos that had laundry handing all over the balconies and their trash cans over flowing. We overlooked that because we really like Sonesta suites. The lady at checkin was very nice. On our walk to the room we were greeted with a steady flow of cigarette butts that led our way down the sidewalk. We had to go to the front desk to ask for 2 hand towels for drying our hands. The room appeared clean but is in serious need of a deep cleaning and not just a 15 maid service. The bathroom fan has very visible mold all around it and the dust buildup on the door casings and baseboards is in my opinion ridiculous. During the night we were awaken to a nice little departure argument of “F*** you and F*** you back.” Hum. The surrounding area has started to bleed over to this hotel and it’s not my cup of tea. That atmosphere may be pleasing and fine for some but just not us. This place has SUCH potential with a little tweaking. The lady at check out was professional and nice.
於 2022 年 1 月住了 1 晚

6/10 一般

Kaylee

於 2021 年 12 月住了 3 晚

10/10 優異

Stacy

於 2021 年 11 月住了 7 晚

6/10 一般

Kyle

商務旅客
不滿：整潔度、職員與服務和客房舒適度
於 2021 年 10 月住了 1 晚

6/10 一般

Jennifer

於 2021 年 10 月住了 14 晚

10/10 優異

Justin

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Nice stay.
於 2021 年 9 月住了 2 晚

4/10 欠佳

Christopher

親子同遊
讚好：設施服務
不滿：整潔度
Roaches!!!
於 2021 年 9 月住了 3 晚

10/10 優異

Michelle

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
Excellent staff pleasant property
於 2021 年 8 月住了 14 晚

10/10 優異

Leah

讚好：整潔度、職員與服務、設施服務和住宿狀況
The business next door (over wooden fence) was noisy and the guests next to us had left several cigarette butts on the stairs. Other than that my son and I agreed it was a wonderful home away from home. Very nice staff!
於 2021 年 8 月住了 1 晚

8/10 不錯

Ursula

家人同遊
讚好：整潔度、職員與服務和客房舒適度
於 2021 年 7 月住了 8 晚

6/10 一般

Alysa

家人同遊
讚好：職員與服務
OKC was just ok
The hotel was just ok. The staff was friendly but everything else was just alright. No housekeeping service.
於 2021 年 7 月住了 3 晚

8/10 不錯

Cathy

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
於 2021 年 6 月住了 13 晚

6/10 一般

真實旅客

親子同遊
讚好：職員與服務和設施服務
The suites are not as nice as the pictures would make you think. They are definitely not worth $186/night. The carpets were stained, and we could feel holes in the floor under the carpet. There was a huge gap at the top and bottom of the door. The staff was very friendly, but the suites were subpar.
於 2021 年 7 月住了 3 晚

4/10 欠佳

Sharee

商務旅客
不滿：整潔度、住宿狀況和客房舒適度
We were there for 10 days and They were supposed to clean our room after 7 and never did. They told us to put dirty towels outside and they would get them, they sat there for 3 days before someone got them. An alarm kept going off in our room the last night and we couldn’t reach the front desk at all so we had to figure out how to turn it off ourselves. Showers didn’t drain and the faucets were falling off. And the room had a weird stench in it the entire time.
於 2021 年 6 月住了 9 晚

8/10 不錯

真實旅客

家人同遊, 親子同遊
讚好：職員與服務、設施服務和住宿狀況
Great hotel, could have been a bit cleaner. The room was a little dusty and there was a tree in the back of the property with trash in it. But we were warned ahead of time that housing keeping was short staffed. Rooms were spacious, everything worked, and nice and quiet. Great place for a family vacation especially with large families. I would definitely stay again.
於 2021 年 6 月住了 5 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice!
於 2021 年 6 月住了 2 晚

8/10 不錯

Michael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great, relaxing stay
We had a great time. All the staff we had contact with was very friendly and helpful.
於 2021 年 6 月住了 4 晚

8/10 不錯

真實旅客

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was very private
於 2021 年 5 月住了 5 晚
Lindsay 於 2021年6月7日的回應
Thank you for your review!

10/10 優異

Kay

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful
It was very lovely and I would stay again .I was very please with the room and service. It was more then I expected, it was better then a lot of places that I stay in .
於 2021 年 5 月住了 2 晚
Lindsay 於 2021年6月7日的回應
Thank you so much for the glowing review, Kay! Please come back and visit us again soon!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 5 月住了 2 晚
Lindsay 於 2021年6月7日的回應
Thank you for the 5 star review!

6/10 一般

真實旅客

讚好：職員與服務和設施服務
於 2021 年 5 月住了 1 晚

10/10 優異

真實旅客

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Nice and comfy.... apartment style living....more privacy than most hotels
於 2021 年 5 月住了 2 晚
Lindsay 於 2021年5月30日的回應
Thank you for the 5/5!

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property needs a some TLC it just looks old but other than that it was comfortable and good for our needs.
於 2021 年 4 月住了 2 晚
Lindsay 於 2021年5月30日的回應
Thank you for your review!

10/10 優異

Rene

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Was a great stay. The alarm kept going off due to storm so they comped our rooms. We will definitely stay there again.
於 2021 年 4 月住了 2 晚
Lindsay 於 2021年5月30日的回應
Thanks for the review Rene! So sorry again for the alarms.

10/10 優異

Austin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful week here
Honestly everything was perfect, staff is kind, the rooms are covid compliant and the bed was comfy as could be! The only thing is if your in the first 2 buildings 16, 17, parking is a little spread but it wasn’t really a major issue. Still plenty on parking just maybe not in front of your building. 10/10 would recommend
於 2021 年 4 月住了 6 晚
Lindsay 於 2021年5月30日的回應
Thanks for the great review, Austin! It was a pleasure having you as our guest!

10/10 優異

Matthew

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 4 月住了 2 晚
Lindsay 於 2021年4月25日的回應
Thank you for the 10/10, Matthew!

10/10 優異

真實旅客

家人同遊
讚好：住宿狀況
Mew and updated. Housekeeping is very impatient .......
於 2021 年 3 月住了 1 晚
Lindsay 於 2021年4月5日的回應
Thank you for the 5 star review!

8/10 不錯

Brooke

讚好：客房舒適度
Affordable and comfortable!
I had stayed at Sonesta in Albuquerque the night before and noticed that this location wasn’t as clean or comfortable. BUT, I’m sure I would have been just fine if I hadn’t been in the other one the night before.
於 2021 年 3 月住了 1 晚
Lindsay 於 2021年4月5日的回應
Thank you for the review and your loyalty Brooke!

4/10 欠佳

真實旅客

讚好：住宿狀況
不滿：職員與服務和設施服務
於 2021 年 3 月住了 2 晚
Lindsay 於 2021年3月27日的回應
Thank you for taking the time to provide a rating of your experience. I do wish you would have enjoyed your stay more. If there is specific feedback as to what we could have done better, I would be gracious to hear it and pass it along to the team. Thanks again.

10/10 優異

真實旅客

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was awesome and roomy Will stay again and recommend to all of my friends
於 2021 年 3 月住了 2 晚
Lindsay 於 2021年3月12日的回應
Thank you for the 5 star review! Please come back again soon.

8/10 不錯

Lauryce

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 2 月住了 1 晚
Lindsay 於 2021年3月6日的回應
Thank you for the rating Lauryce!

10/10 優異

Aspen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great, comfortable place to stay
We are local, and stayed here for a week when our pipes froze during the 2021 winter storm. They were accommodating of our cats, which was a must. Our suite had a full kitchen which made our longer stay so much more comfortable and allowed us to stay in off the roads. Will be our go-to place to stay again under similar circumstances. It was warm, and the free WiFi was strong and allowed us to work from “home” and stream a lot of movies and tv while we were snowed in. It was really a home away from home.
於 2021 年 2 月住了 5 晚
Lindsay 於 2021年3月6日的回應
This is so great to hear Aspen! Please come back and visit us again soon! Thanks for the review.

10/10 優異

Tequandria

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 2 月住了 2 晚
Lindsay 於 2021年2月17日的回應
Thank you for the 10, Tequandria! We are thrilled you enjoyed your experience so much. Come back and see us again soon.

10/10 優異

真實旅客

讚好：整潔度、職員與服務和設施服務
於 2021 年 2 月住了 2 晚
Lindsay 於 2021年3月6日的回應
Thank you for the 5 star review!

2/10 很差

真實旅客

於 2021 年 1 月住了 14 晚
Lindsay 於 2021年2月10日的回應
If there is anything specific you could share in regards to such a low rating, I would be grateful to share it with my team. Reach out if you have time.

4/10 欠佳

真實旅客

於 2021 年 1 月住了 3 晚
Lindsay 於 2021年2月10日的回應
If there is anything specific you could share in regards to such a low rating, I would be grateful to share it with my team. Reach out if you have time.

10/10 優異

jennifer (kansas)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
the beds where super comfy the staff was very nice housekeeping could do a better job with the rooms but all in all it was wonderful
於 2021 年 1 月住了 2 晚
Lindsay 於 2021年1月12日的回應
Thank you Jennifer! So happy to hear you slept so well. I will be sharing your feedback with the team.

2/10 很差

Steven

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Bugs!!
I woke up with about 15 welts from bug bites!
於 2020 年 12 月住了 1 晚
Lindsay 於 2020年12月21日的回應
Thanks for your review, Steven. The last claim we received for bugs, we did have Ecolab come out and inspect and they were unable to find any evidence of such thing. If you didn't inform us at the time of checkout, please call me and let me know because we take these things very seriously. I hope your welts have healed and wish you Happy Holidays.

8/10 不錯

David (Lawton Oklahoma )

親子同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Management very professional and attentive to the client needs and the facility and ground where actually clean, compared to other facilities in the area that I fortunately had to experience. My choice of place for extended stay in the Oklahoma City area.
於 2020 年 12 月住了 7 晚
Lindsay 於 2020年12月15日的回應
Thank you for your review, David! We're pleased you enjoyed your time at our property and hope you return again in the future!

4/10 欠佳

DW (Co)

家人同遊, 商務旅客
Had a HUGE list of things taken from the room. Including two school computers so the boys missed a week of school. No answers as to how they were able to get in. Disappointed that no one cared or tried to help. Staying here cost me about $4,000
於 2020 年 11 月住了 10 晚
Lindsay 於 2020年12月8日的回應
My sincerest apologies that this happened to you DW and that you feel we did not care that this occurred. We in fact did, I assure you we never want something like this to happen to any of our guests. The lock interrogation was completed and it was uncovered that the door was left open. I did what I could to work with the young residents the following morning in locating their items and I hope they were able to locate them with the help of the local police department. I wish you nothing but happy and safe travels. Again, my sincerest apologies.

8/10 不錯

Gene

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 11 月住了 4 晚
Lindsay 於 2020年12月8日的回應
Thanks for the review, Gene.

6/10 一般

Oren

於 2020 年 11 月住了 4 晚
Lindsay 於 2020年12月8日的回應
Thank you for your review, Oren.

8/10 不錯

Ruth

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Stay Here!
I have stayed here more times than I can count. It is always consistent. The rooms are clean. The beds are very comfortable. The advantage of a complete kitchen is wonderful.
於 2020 年 11 月住了 12 晚
Lindsay 於 2020年11月28日的回應
Thank you for this fabulous review, Ruth! It is always a pleasure to have you as our guest. Come back and see us again soon.

10/10 優異

Colin

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It was a great Place to stay more than enough room extra cozy and I love the fireplace
於 2020 年 11 月住了 2 晚
Lindsay 於 2020年11月28日的回應
Thanks Colin!

6/10 一般

Traveler (Wichita Kansas)

親子同遊, 多人同遊
讚好：職員與服務
The property itself was fine, just a few issues. The first issue was the trash dumpster. It was totally full and overflowing. Unfortunately our room was right in front of the dumpster so each time we came and went, it was a definite eyesore. Plus there were cats roaming through the trash on the ground and it smelled. We also found an old bag of trash in the closet in the kitchen by the fridge. We couldn’t even take it out to the dumpster because it was so full. Housekeeping only comes once every 7 days so we had pizza boxes, diapers and other misc trash but no where to put it. The room itself was fine. Plenty of room and space for the 7 of us. The beds are very comfortable and it was great having a second bathroom and heating/cooling unit in the loft. There was a fairly large red stain on the floor in front of the bed upstairs that kinda creeped me out. But the worst thing was the pair of underwear hanging in the loft window that I didn’t discover until our last day. I have no idea how long it had been there but it was disgusting. We will stay here again but I will inspect the room prior to settling in. The staff was very helpful despite the issues we had. We decided not to get breakfast from the hotel so I have no idea what the to-go breakfast was like.
於 2020 年 10 月住了 2 晚
Lindsay 於 2020年11月28日的回應
Thank you providing feedback from your experience at our property. My apologies about the dumpster and how it negatively affected your stay. I assure you this will be kept up moving forward.