Dear Todd, Thank you for choosing us. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Our front desk team is always available to help you; never hesitate to speak to them. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management

Dear Felicia, Thank you for choosing us and writing a review of our hotel. It is good to know you were pleased with the services and had a good stay. Please return for another outstanding time at Extended Stay America.Sincerely,Hotel Management

Dear Scott, Thank you for dedicating the time to share your experience. Please accept our sincere apologies for the noise issues during your stay. We are devoted to giving each guest a brilliant travel experience; therefore, we are disappointed if we do not meet these expectations. Despite this, we are glad your stay was enjoyable overall, and we hope to have an opportunity to host you again in the future.Sincerely,Hotel Management

Dear Scott, We're thrilled you had a fantastic stay with us at Extended Stay America! Your satisfaction is our ultimate goal. While we're glad you enjoyed your visit, we understand that pricing is a consideration. We believe our array of amenities, prime location, and attentive staff contribute to the value we provide. We always keep our website updated with the details of our amenities and the monthly rates, allowing guests to have this information before making a reservation. We appreciate your feedback and hope to welcome you back for another exceptional visit.Sincerely,Hotel Management

Dear Brooklynn, We apologize for the inconvenience you experienced during your stay. It's disheartening to read about the issues with the TV remote and the tub drain, and we regret these concerns detracted you from having a great time. We will share this with our team to promptly address them and ensure a better experience for our future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for the seamless stay you deserve.Sincerely,Hotel Management

Dear Aquenyata, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Eva, Thank you for taking the time to share your experience with us. We appreciate your feedback. Our objective is to create lasting memories for our guests; therefore, we apologize for not meeting your expectations. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management

Dear Eva, Thank you for taking the time to review our hotel. We are disappointed we did not provide you with the flawless experience you deserve and regret any disappointment regarding our pet policy. Our policy is available on our website and should have been communicated during your reservation confirmation and check-in. Thank you for bringing this to our attention; we will address this accordingly and are very grateful for your patience. Please don't hesitate to reach out to us directly at the hotel if you need any assistance. We hope to welcome you back in the future.Sincerely,Hotel Management

Dear Nick,Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you for choosing Extended Stay America.Sincerely,

Dear Kellyjo, Thank you for sharing your review. We are delighted you chose to stay with us at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon.Sincerely,Hotel Management

Dear Susan, Thank you for taking the time to share your experience with us. Our objective is to create lasting memories for our guests; therefore, we apologize for not meeting your expectations. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to post a review of our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Regrettably, we are disappointed that our elevator was down for unplanned maintenance. We apologize for the inconvenience this caused and sincerely appreciate your patience. We hope to provide you with a flawless visit the next time you are in the area. Sincerely,Hotel Management

Dear Laura, Thank you for posting your kind review of our Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again soon. Sincerely,Hotel Management

Dear Barbie, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management

Dear Ashley, Thank you for your feedback about your stay at our hotel. We cannot apologize enough for your service issues while you were a guest with us. We have shared your comments with our team to ensure we meet the high standards you should expect from us every time you visit. We are committed to making sure we avoid repeating what you experienced. Thank you again for your candid feedback. Sincerely,Hotel Management

Dear Tracy, Thank you for choosing us and sharing your experience. We are glad you had an overall great stay, but we are disappointed knowing we did not meet every expectation. We are grateful for your patience, and we hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management

Dear Veronica, Thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Lonnie, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Angel, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We do apologize for any inconvenience. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Kevin, we appreciate your valuable feedback regarding your time with us. Please know we are committed to providing every guest with the highest service and quality. We regret that your experience did not meet your or our team's expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Willie, thank you for being our guest and for the comments you provided about your recent experience with your stay with us. We apologize for what was understandably an unsatisfactory stay. Our housekeeping staff works hard to give a clean and comfortable environment. We want to thank you for bringing your concern to our notice. Please reach out to us so we can review the charges and assist you appropriately. We hope you will stay with us next time so that we can provide you with a more satisfying experience. Sincerely,Hotel Management

Duane, thank you for sharing your review of Extended Stay America. We are delighted your visit with us was enjoyable and that you loved our location and well-maintained property. Our housekeepers are some of the best around, and they genuinely care about their work. It was a pleasure having you as our guest, and we look forward to accommodating you again soon! Sincerely, Hotel Management

Jason, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management

Dear Rayshod, thank you for taking the time to provide your feedback about the $100.00 refundable deposit. We work hard at providing a clean and positive environment for our guest. We hope that next time you are in the area you have the opportunity to actually stay at the hotel. Sincerely, Hotel Management

Dear Danielle, Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am concerned about the housekeeping service issues you mention. I apologize our housekeeping services did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to us and feedback such as yours is taken very seriously. We will coach our team to provide better service in the future. Sincerely,

Dear Suzanna, Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. Sincerely,

Steva, we want to thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that we are sorry. We can absolutely do better and we hope you will give us the opportunity in the future to prove that to you.  Sincerely, Hotel Management

Mary, thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management