6/10 一般
Joshlynn
伴侶同遊
2025 年 12 月 15 日
不滿：整潔度、設施服務和住宿狀況
room was drafty and cold, even with thermostat set at 75° it was still cold. rug in room was stained. only 1 tv in the room, was disappointed not to beable to lay in bed and watch tv. only had weird chairs in the livingroom area to watch tv. weird white stain on office chair, looked like body fluid... the stains could have been spot cleaned if the housekeepers would have noticed them, not sure how they missed them. bathroom shower soaked the floors, only had 2 towels, 2 washcloths, and 2 hand towels in the room so couldnt even really use those to soak up the water. REALLY crappy pillows, extremely low bed, felt like i was sleeping on a mattress on the ground. the bottom sheet didnt wanna stay on the bed. the website says premium bedding and aroma therapy in room. sheets definitely werent 5 star hotel sheets. you definitely need to update the website to reflect your current rooms. 1 tv instead of 2, premium bedding nope, aromatherapy nope, im wondering if they put us in a executive king suite instead of a premier king suite? i just expected better all around for a 5 star hotel. lack of cleaning especially, if the maids actually vacumned the rug they would have noticed those stains.
Joshlynn
於 2025 年 12 月住了 1 晚