Thank you for staying with us. We appreciate the feedback

Thank you for staying with us. We appreciate the feedback

Dear Armando, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Omaha - Council Bluffs. Please accept our sincerest apologies for any inconvenience caused throughout your stay. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist

Thank you for staying with us.

Gracias por quedarte con nosotras.

Thank you for staying with us. We appreciate the feedback.

Hello Courtney, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Omaha - Council Bluffs. We appreciate you taking the time to share your feedback, most especially the comments you made about the kitchen and pool, prompting your 4/5 score. It's important for us to impress our guests and your comments will make this goal that much more attainable. Our Red Roof team hope to see you again soon, and hopefully to impress you with our ongoing improvements.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Thank you for staying with us. We appreciate the positive feedback.

Thanks for staying with us. We appreciate the positive feedback.

Dear Courtney, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Omaha - Council Bluffs. It's great to see we earned your 3/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk in real time so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

Dear Blair, We are sorry to hear your recent experience at the Red Roof Inn & Suites Omaha - Council Bluffs did not meet your expectations. We are utterly disappointed to read that you encountered these distasteful situation throughout your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry.Rest assured that we take these complaints very seriously and have forwarded them to upper management. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Tianna Red Roof Management RediResponse Specialist

Thank you for staying with us. We appreciate the positive feedback.

Thank you for staying with us. We appreciate the positive response

Thank you for staying with us. We appreciate your feedback.

Thank you for staying with us. We appreciate your feedback.

Thank you for staying with us. We appreciate the feedback.

Thank you for staying with us. We appreciate the positive feedback.

Thank you for staying with us. We appreciate the feedback.

Thank you for staying with us.

Thank you for staying with us. We are sorry we did not meet your expectations and we hope to do better next time.

Thank you for staying with us. We appreciate the feedback

Thank you for stating with us. We appreciate the positive feedback and we look forward to seeing you again.

Thank you for staying with us. We appreciate the feedback. We are very sorry your room had an unpleasant smell.

Hello Arsen, The staff at the Red Roof Inn & Suites Omaha - Council Bluffs and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Thank you for staying with us

Hello Michelle,The staff at the Red Roof Inn & Suites Omaha - Council Bluffs and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

We are sorry about the pool being closed. For the safety of our guests, we had to close the pool for the night due to the chemical levels. Your room was guaranteed, sorry for the trouble during check in.

We are sorry for your experience while staying with us. We do always have staff at the front desk but there are occasions where we have to step away to help another guest. Our maintenance staff picks up after the dogs and cleans the parking lot on a daily basis.

Thank you for staying with us. We appreciate the positive feedback.

Thanks for staying with us, we appreciate your feedback

Thank you for staying with us.

Thank you for the positive feedback and thank you for staying with us.

We are sorry we did not meet your expectations.

Thank you for staying with us and for the positive feedback

Thank you for staying with us

Thank you for staying with us

Thank you for staying with us. We appreciate the positive feedback

Thanks for staying with us, we appreciate the feedback

Thank you for your feedback. We are sorry we did not meet your expectations.

We are sorry our property did not meet your expectations.

I appreciate the time that you took to share your sentiments with us, Helmut. Our team at the Red Roof Inn & Suites Omaha - Council Bluffs appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

Thank you for staying with us. We appreciate the positive feedback.

Thank you for staying with us. We are sorry we did not meet your expectations.

Dear Kristi, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN & SUITES OMAHA - COUNCIL BLUFFS regarding the comfortable room, pool and accommodations. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely, Red Roof Management

Thank you for staying with us. We appreciate the positive feedback.

Dear Pamela,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES OMAHA - COUNCIL BLUFFS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the bathroom, the broken chairs and the other issues highlighted which hindered your stay. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Thank you for taking a moment to leave a review, Sarah. The staff and I at the RED ROOF INN & SUITES OMAHA - COUNCIL BLUFFS were disappointed to see your 1/5 score following your stay. You indicated that the appearance of our rooms, the noise disturbance, and the other issue mentioned dampened your experience. At Red Roof, safety and comfortability are some of our top priorities, so I am sorry to hear this was not the impression we left you with.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely, Red Roof Management

Dear Tharon,I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES OMAHA - COUNCIL BLUFFS. You indicated that the unpleasant odor you encountered in the room, the mattress conditions you described, the lack of cleanliness as it relates to the bathroom and the pests you reported hindered your stay. Please accept our sincerest apologies. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. In regards to your refund request, I researched your reservation and verified that 75.32 was refunded to virtual Mastercard ending in 3490 on 2/10/2024. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Red Roof Management

Dear Jason,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES OMAHA - COUNCIL BLUFFS. I am happy you were pleased with our pleasant staff. However, you indicated that the noise disturbance from the other guests and the situation you described regarding the ceiling hindered your experience. Please accept our sincerest apologies. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Thank you