「I made reservations for 3 nights to visit friend who was on hospice . She ended up passing away while I was there . We wanted to cancel the last night and get a refund ( there was no reason for us to stay in town) I prepaid in advance .
The hotel manager - Beth-would not refund us the last night . After several discussions she refused. How heartless is that ? Plus the staff at front desk told me if she checked us out early I would be charged a one night fee for cancelling within the 48hr cancel...
「I made reservations for 3 nights to visit friend who was on hospice . She ended up passing away while I was there . We wanted to cancel the last night and get a refund ( there was no reason for us to stay in town) I prepaid in advance .
The hotel manager - Beth-would not refund us the last night . After several discussions she refused. How heartless is that ? Plus the staff at front desk told me if she checked us out early I would be charged a one night fee for cancelling within the 48hr cancel...
Sheri