「I always enjoy my stay at the Hotel Imperial, guests are always well looked after with great service, rooms are nice size. It is also good that you are centrally located where it is close to the water and restaurants nearby.」
「I am not satisfied with their service. I booked a deluxe room and the air conditioning is not working. I was on the 3rd floor and they downgrade my room to 1st floor. They told me there is nothing available.
I was really upset and I ask if I can upgrade my room with extra money. But they kept telling me it’s not available except for the room in the 1 st floor. Will not go back to this hotel.」