住宿正面 (夜晚)

奧蘭多湖美景萬豪三角洲酒店的評價

4 out of 5
奧蘭多湖美景萬豪三角洲酒店
12490 S Apopka Vineland Rd, SR 535, Orlando, FL

評價

8.4

很好

10 分評分,優異;1204 則評價中有 660 則" "
8 分評分,不錯;1204 則評價中有 270 則" "
6 分評分,一般;1204 則評價中有 150 則" "
4 分評分,欠佳;1204 則評價中有 62 則" "
2 分評分,很差;1204 則評價中有 62 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

8.2/10 

設施服務

8.4/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

William

於 2023 年 12 月住了 6 晚
General Manager 於 2024年1月16日的回應
Dear William,On behalf of our team at Delta Hotels by Marriott Orlando Lake Buena Vista, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Orlando.Sincerely, Will White General Manager

10/10 優異

Siyi

多人同遊
Excellent!
General Manager 於 2023年1月11日的回應
Dear Siyi,Thank you for your recent stay at the Delta Orlando Lake Buena Vista and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again soon. Sincerely,Will White,General Manager

10/10 優異

Huang

家人同遊
讚好:設施服務和住宿狀況
Good🤗We like it
於 2022 年 6 月住了 3 晚
General Manager 於 2022年7月15日的回應
Dear Huang, we are delighted your experience at the Delta Orlando Lake Buena Vista was everything you hoped it would be. Thank you for taking the time to share your positive feedback. We hope you are already planning another trip our way. Sincerely, Will White General Manager

8/10 不錯

Wilson

伴侶同遊
Muy bien el servicio y las habitaciones. Perfecto para pasar la noche
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月5日的回應
Dear Wilson, Thank you for the review of your recent stay at Delta Orlando Lake Buena Vista. We are delighted you were happy with our ideal location, courteous associates, and well-kept accommodations. We want you to enjoy every aspect of your stay, and look forward to another opportunity to extend our services to you again whenever your travels bring you back this way. Sincerely, Will White, General Manager

8/10 不錯

Marlyss

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We just spent a week at this hotel. It was a great experience for our family. We didn’t have a car on this trip and used Lyft for transportation. The hotel is a 10/15 min walk to Disney springs. There is lots of dining options that are very close to the hotel. The rooms are spacious, great air conditioners, the best pillows I’ve ever had in a hotel before. The staff were amazing, always friendly and helpful. This hotel provides free bottles of water (2 per room) which was such a nice added bonus. If we go to DisneyWorld again, we would stay here without a doubt. The drive to the parks were quick and easy, the ride to the airport was about 25 mins. The only thing I think they should clarify is the free shuttle to the parks is at a set time at 9:40 am and only to Epcot. They have set times to be picked up as well. We never did use the free shuttle because of the time of day, we found using Lyft was super convenient and was ultimately cheaper then renting a car and paying for parking at Disney.
於 2024 年 4 月住了 7 晚
General Manager 於 2024年5月5日的回應
Dear Marlyss, Thank you for choosing Delta Orlando Lake Buena Vista for your stay and sharing your feedback. We are glad to read that you enjoyed our well-maintained guest rooms along with our luxurious bedding and in-room amenities. It is also pleasing to know that our associates enhanced your visit and that our central location, along with some of Orlando's best dining and entertainment venues, made your time with us even better. Having said that, we appreciate your suggestions regarding our shuttle service. Thank you again for mentioning all the things about our hotel that make us an excellent choice for a family visit. It was a pleasure hosting you, and we hope to welcome you all the next time you are in the area. Sincerely, Will White, General Manager

10/10 優異

Magali

家人同遊
讚好:整潔度、職員與服務和住宿狀況
surprisingly close to disney world parks, specifically magic kingdom and epcot! and walking distance to disney springs which is very convenient. overall good area. enjoyed my stay!
於 2024 年 4 月住了 4 晚
General Manager 於 2024年5月3日的回應
Dear Magali, Thank you for choosing to stay at Delta Orlando Lake Buena Vista and highlighting our location close to Disney Springs area. As a proud Disney Good Neighbor Hotel, we are delighted that you enjoyed the convenience to the parks and some of Orlando's best entertainment venues, especially the Epcot Center. We are happy to know we met your expectations and look forward to your next visit. Sincerely, Will White, General Manager

10/10 優異

Michele

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great for the price! Convenient to a lot of things.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月3日的回應
Dear Michele, Thank you for the outstanding review! We are glad our central location worked well for you and made your time with us even better. Our guests love how convenient we are to the parks and some of Orlando's best dining and entertainment venues. Thank you again for choosing the Delta Orlando Lake Buena Vista. We look forward to your next visit. Sincerely, Will White, General Manager

8/10 不錯

Yuna

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 6 晚
General Manager 於 2024年5月4日的回應
Dear Yuna, Thank you for choosing Delta Orlando Lake Buena Vista and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back again soon. Sincerely, Will White, General Manager

10/10 優異

Tracy

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We were a little nervous before arriving as the reviews were a mixed bag ( and we debated if we should switch hotels - but glad we didn't) From our experience these were our thoughts: Room cleanliness - the room was cleaned upon arrival and replenished and tidied daily. We found the bed to be comfortable and clean. The bathroom was equipped with lots of shampoo, conditioner, body wash, hand soap and lotion. Pool towels readily available and there was a great space to chill around the pool/hot tub and relax. Every single staff member we encountered were kind, helpful and courteous. Parking was not included - which we had read but still a bit of a let down at 20 bucks a day when there is sufficient space for all guests to park one vehicle. With the costs of parking every where else that you need to pay it would have been nice to have a break at the hotel. I would have given 5 stars for but the parking has me only give 4 stars.
於 2024 年 4 月住了 6 晚
General Manager 於 2024年5月2日的回應
Dear Tracy, Thank you for choosing Delta Orlando Lake Buena Vista for your stay and sharing your feedback. We are glad to read that you enjoyed our well-maintained guest rooms along with our luxurious bedding and bathroom amenities. It is also pleasing to know that our associates enhanced your visit and that you loved our outdoor pool area. Having said that, we also appreciate you pointing out the things you would change. It was lovely having you, and we look forward to seeing you again soon. Sincerely, Will White, General Manager

8/10 不錯

Katherine

讚好:整潔度和住宿狀況
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月2日的回應
Dear Katherine, Thank you for staying with us; we appreciate your high rating. It is gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your visit. It was our pleasure hosting you at Delta Orlando Lake Buena Vista, and we hope to see you again soon. Sincerely, Will White,General Manager

8/10 不錯

Elijah

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Bathroom cleaning could of been better
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月30日的回應
Dear Elijah, Thank you for sharing your feedback regarding your recent stay at Delta Orlando Lake Buena Vista. While we are delighted to know that you enjoyed your overall experience with us, we sincerely apologize for the inconvenience you encountered with the housekeeping issues in your room. This is not typical of our usual standard, and we regret not meeting your expectations. Please be assured that your comments will be addressed with the appropriate team to ensure it is not repeated moving forward. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back to provide you with the hospitality we are known for.Sincerely, Will White, General Manager

10/10 優異

Jason

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月1日的回應
Dear Jason, Thank you for staying with us; we appreciate your high rating. It is gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your visit. It was our pleasure hosting you at Delta Orlando Lake Buena Vista, and we hope to see you again soon. Sincerely, Will White, General Manager

8/10 不錯

Ivy

多人同遊
讚好:職員與服務、設施服務和住宿狀況
Everything is good. But the only thing I don’t like the parking I have to pay $20. The first time I stay in the hotel, I have to pay for the parking
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月29日的回應
Dear Ivy, Thank you for reviewing your stay at Delta Orlando Lake Buena Vista and for the high rating. We are glad to learn that your overall stay was enjoyable. However, we regret your disappointment with the parking fee. We strive for competitive pricing for parking, and these fees are transparently displayed on our website, so guests can have this information prior to making a reservation. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely, Will White, General Manager

8/10 不錯

Misha (Saint Petersburg)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Stop charging for breakfast send parking! Besides that everything was ok!!
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月29日的回應
Dear Misha, Thank you for making Delta Orlando Lake Buena Vista a part of your travel plans. We appreciate your nice rating and are glad to know that your overall stay was enjoyable. Having said that, we regret your dissatisfaction with our breakfast and parking charges and are sorry if this impacted your time with us. Thank you once more, and we hope the positive aspects of your visit will bring you back the next time you are in our area.Sincerely, Will White,General Manager

10/10 優異

Jonathan

讚好:整潔度、職員與服務、設施服務和住宿狀況
Le transport pour les parcs est loin d'être optimale. Le transport début 50-90 minutes après ouverture des parcs de Disney.
於 2024 年 4 月住了 5 晚
General Manager 於 2024年4月28日的回應
Dear Jonathan. Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with our transportation services. Ensuring convenient access to the parks is important to us, and we regret not meeting your expectations. Your comments are invaluable, and we will address them appropriately as we continuously strive to enhance the guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back, providing a more seamless visit in the future.Sincerely, Will White, General Manager

8/10 不錯

Simone

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I expected something more in the breakfast. for the rest it was as I expected
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月28日的回應
Dear Simone, Thank you for taking the time to share your feedback regarding your recent stay at Delta Orlando Lake Buena Vista. We are delighted to learn that you enjoyed most aspects of your visit. However, we regret that our menu did not offer the variety for which you were hoping. Your comments are invaluable, and we will address them with the appropriate individuals as we are continuously committed to improvements to our overall guest experience. We hope to see you again the next time you are in the area.Sincerely, Will White, General Manager

8/10 不錯

Gary

讚好:整潔度
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月28日的回應
Dear Gary, Thank you for choosing Delta Orlando Lake Buena Vista and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back again soon. Sincerely, Will White, General Manager

10/10 優異

Jin

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
General Manager 於 2024年4月30日的回應
Dear Jin, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Delta Orlando Lake Buena Vista, and we look forward to welcoming you back soon. Sincerely, Will White, General Manager

10/10 優異

Antonio Di (genova)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
excellent hotel, not central but convenient due to its proximity to the Disney parks (15 min by car) and the main road junctions. Large and welcoming rooms, clean and quiet. A beautiful swimming pool completes the offer
於 2023 年 8 月住了 15 晚
General Manager 於 2024年4月27日的回應
Dear Antonio, Thank you for choosing Delta Orlando Lake Buena Vista and for sharing your feedback. We are delighted to hear that our ideal location and spotless accommodations contributed to a fantastic stay for you. Providing a refreshing retreat after a busy day at the parks is what we strive for, and we are also thrilled to learn that you had the chance to relax and unwind by our outdoor pool. We look forward to welcoming you back for another outstanding stay in the future. Sincerely, Will White, General Manager

10/10 優異

Reza

於 2024 年 4 月住了 4 晚
General Manager 於 2024年4月26日的回應
Dear Reza, Thank you for staying with us; we appreciate your high rating. It is gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your visit. It was our pleasure hosting you at Delta Orlando Lake Buena Vista, and we hope to see you again soon. Sincerely, Will White, General Manager

8/10 不錯

Joan Lenore

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Room was clean but had a musty smell. Staff was friendly and the pool was lovely.
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月24日的回應
Dear Ms. Lenore, Thank you for sharing your feedback regarding your recent stay at Delta Orlando Lake Buena Vista. While we are delighted to know that you enjoyed our outdoor pool, we sincerely apologize for the inconvenience you encountered with the housekeeping issues in your room. This is not typical of our usual standard, and we regret not meeting your expectations. Please be assured that your comments will be addressed with the appropriate team to ensure it is not repeated moving forward. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back to provide you with the hospitality we are known for.Sincerely, Will White, General Manager

10/10 優異

Anthony

讚好:整潔度、職員與服務、設施服務和住宿狀況
fabulous!
於 2024 年 2 月住了 2 晚
General Manager 於 2024年4月23日的回應
Dear Anthony, Thank you for sharing your feedback regarding your recent stay at Delta Orlando Lake Buena Vista. We strive to deliver comfortable accommodations combined with outstanding service to every guest, and we are delighted to hear that your experience was exceptional. We look forward to welcoming you back for another wonderful visit in the future.Sincerely, Will White, General Manager

6/10 一般

Donna

於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月23日的回應
Dear Donna, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Sincerely, Will White, General Manager

10/10 優異

Alexandra

讚好:設施服務和住宿狀況
Great location! Very nice clean rooms. The staff was polite and helpful
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月20日的回應
Dear Alexandra, Thank you for choosing Delta Orlando Lake Buena Vista. We are glad that you enjoyed our impeccable accommodations and great service. It is also satisfactory to know that our central location and proximity to the parks, along with some of Orlando's best dining and entertainment venues, made your time with us even better. It was wonderful having you, and we look forward to welcoming you on your next visit.Sincerely, Will White,General Manager

8/10 不錯

Daryl

讚好:整潔度、職員與服務、設施服務和住宿狀況
Not pleased to pay to park my car each day.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月20日的回應
Dear Daryl, Thank you for reviewing Delta Orlando Lake Buena Vista and for the nice rating. It is never our intention to disappoint; therefore, we regret not meeting your expectations regarding our parking charges. This fee is posted on our website so that our guests can have this information before booking with us. We hope the rest of your time with us was pleasant. It was lovely having you, and we look forward to seeing you again soon!Sincerely, Will White,General Manager

10/10 優異

Carlos l

家人同遊, 商務旅客
讚好:整潔度、職員與服務和住宿狀況
Clean
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月20日的回應
Dear Carlos, Thank you so much for reviewing your recent visit to Delta Orlando Lake Buena Vista and for your high rating. It is great to read that you were satisfied with your well-maintained accommodations. Cleanliness is one of our top priorities, and our housekeeping staff goes above and beyond to keep that standard high. It was great having you as our guest, and we cannot wait to welcome you back.Sincerely, Will White, General Manager

8/10 不錯

Danijel

親子同遊
讚好:整潔度和職員與服務
Good location
於 2024 年 4 月住了 7 晚
General Manager 於 2024年4月19日的回應
Dear Danijel, Thank you for choosing Delta Orlando Lake Buena Vista for your stay. We believe our excellent location and proximity to local restaurants along with the best attractions of the city makes us a great choice when visiting Orlando. We are glad this was the highlight of your visit. It was a pleasure having you as our guest, and we cannot wait to serve you again on your next visit to Orlando.Sincerely, Will White,General Manager

6/10 一般

Lisa

讚好:職員與服務和住宿狀況
Surprised by the $20 USD daily parking charge!
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月18日的回應
Dear Lisa, Thank you for choosing us and for taking the time to evaluate your stay. We regret your disappointment with our parking fee. This fee is competitively priced and listed on our website, so that guests can have this information before booking with us. That said, we apologize if this was not adequately communicated with you, and we will share your comments appropriately. We appreciate your business and hope to see you again the next time you visit the area.Sincerely, Will White,General Manager

10/10 優異

Pratik

多人同遊
讚好:設施服務和住宿狀況
Decent property, helpful staff
於 2024 年 4 月住了 5 晚
General Manager 於 2024年4月18日的回應
Dear Pratik, We are pleased to receive your generous rating for Delta Orlando Lake Buena Vista. Your feedback is valuable to us as it affirms our commitment to outstanding hospitality. We will share your compliments with our team. We trust you will make us your home whenever you are in town.Sincerely, Will White,General Manager

10/10 優異

Jody

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月17日的回應
Dear Jody, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Delta Orlando Lake Buena Vista, and we look forward to welcoming you back soon.Sincerely, Will White General Manager

8/10 不錯

Elizabeth

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel was conveniently located. Staff were very pleasant. Room was comfortable. Not the hotel's fault but there was a group of kids in the pool area quite late and it was rather loud in our room even though we were on the 6th floor.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月15日的回應
Dear Elizabeth, Thank you for the review of your recent stay at Delta Orlando Lake Buena Vista. We are delighted you were happy with our ideal location, courteous associates, and well-kept accommodations. We want you to enjoy every aspect of your stay, and we are glad your overall time with us was pleasant. However, we hope you will accept our apologies for the noise disturbances you had from our other guests and the inconvenience this caused. We are grateful for your feedback and hope you will return for the flawless stay you deserve.Sincerely, Will White General Manager

8/10 不錯

Trevor

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We ended up having a fire alarm happen in the middle of the night. It ended up being pretty disruptive!
於 2024 年 4 月住了 4 晚
General Manager 於 2024年4月14日的回應
Dear Trevor, Thank you for being our guest and for sharing your comments about our hotel. We are happy you enjoyed your overall stay with the exception of the fire alarm going off. Out of an abundance of caution, it was necessary to evacuate the hotel. We sincerely apologize for the inconvenience this caused you. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely, Will White General Manager

6/10 一般

Juan (Houston)

Is ok
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月12日的回應
Dear Juan, Thank you for taking the time to review your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely, Will White General Manager

8/10 不錯

J

家人同遊
讚好:職員與服務
The room smelled dusty
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月12日的回應
Dear Valued Guest, Thank you for sharing the review of Delta Orlando Lake Buena Vista and for the nice rating. Having said that, we apologize for the inconvenience you had with your accommodations and the inconvenience it caused. Feedback like yours is instrumental in this process, offering us insight into areas that need improvement. We hope you will give us another opportunity to provide you with the flawless service that you deserve.Sincerely, Will White General Manager

8/10 不錯

Emilio (Aurora)

家人同遊
讚好:職員與服務、設施服務和住宿狀況
Property overall was great, rooms were a little dated but fine. You could hear conversations outside the rooms and people walking out there as well but it was tolerable.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月10日的回應
Dear Emilio, Thank you for your outstanding review of Delta Orlando Lake Buena Vista. We are glad to hear that you found our property overall great and that your stay was satisfactory. While we apologize for the inconvenience caused by the condition of our rooms and the noise from outside, we are pleased to know that it was tolerable for you. Your feedback is valuable to us, and we will take it into consideration for future improvements. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable experience in the future.Sincerely, Will White, General Manager

8/10 不錯

Rebecca

讚好:整潔度和職員與服務
The
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月9日的回應
Dear Rebecca, Thanks for providing us with your kind rating! We are delighted your time at the Delta Orlando Lake Buena Vista was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you. Sincerely,Will White,General Manager

10/10 優異

Jean-Philippe

讚好:整潔度
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月9日的回應
Dear Jean-Philippe, We are pleased to receive your generous rating for Delta Orlando Lake Buena Vista. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Will White,General Manager

10/10 優異

LISA

讚好:住宿狀況
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月7日的回應
Dear Lisa, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Delta Orlando Lake Buena Vista, and we look forward to welcoming you back soon. Sincerely, Will White, General Manager

6/10 一般

Sarah Lynn

讚好:職員與服務
不滿:整潔度
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月7日的回應
Dear Ms. Lynn, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Sincerely, Will White, General Manager

8/10 不錯

Joseph (Alexandria)

讚好:整潔度、職員與服務和住宿狀況
A decent above average property.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月2日的回應
Dear Joseph, Thank you for choosing Delta Orlando Lake Buena Vista and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back again soon. Sincerely, Will White, General Manager

10/10 優異

Hillary

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月3日的回應
Dear Hillary, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Delta Orlando Lake Buena Vista, and we look forward to welcoming you back soon. Sincerely, Will White, General Manager

10/10 優異

Penny

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
I got there around 8:00 AM and checked in. I asked if I could leave my luggage for the day and she said yes. Then she said she had a room ready and she would check me in early and I could go to my room.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月3日的回應
Dear Penny, Thank you for sharing your feedback regarding your recent stay at Delta Orlando Lake Buena Vista. We're delighted to hear that our team was able to accommodate your early arrival and provide you with a smooth and convenient check-in process. We look forward to welcoming you back the next time you are in the area.Sincerely, Will White, General Manager

10/10 優異

Alain

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent service
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月31日的回應
Dear Alain, Thank you for choosing Delta Orlando Lake Buena Vista and for sharing your feedback. Our team takes immense pride in delivering exceptional service, and we are delighted to hear that you found it to your liking. Your satisfaction is our top priority, and we look forward to welcoming you back the next time you are in the area.Sincerely, Will White, General Manager

10/10 優異

Maharshi

讚好:整潔度、職員與服務和住宿狀況
Na
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月1日的回應
Dear Maharshi, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Delta Orlando Lake Buena Vista, and we look forward to welcoming you back soon. Sincerely, Will White, General Manager

6/10 一般

Saravanan

商務旅客
讚好:整潔度、職員與服務和設施服務
不滿:住宿狀況
Beds were not good and not comfortable, problem with air conditioning even though I turned down the temperature to 65. Rooms got cleaned every day and that was fantastic.
於 2024 年 3 月住了 4 晚
General Manager 於 2024年3月29日的回應
Dear Saravanan, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with your room, especially with the air conditioning unit. Your comfort is of utmost importance to us, and we regret not meeting your expectations. Please be assured that your comments will be addressed with our maintenance team to ensure the overall guest experience. On a positive note, we are glad to know that you found our housekeeping service to your liking. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back for a much-improved visit.Sincerely, Will White, General Manager

6/10 一般

Jennifer

多人同遊
不滿:職員與服務
The property location is great. The outdoor areas and lobby are very nice. However, the rooms are tired and could use some updating. The front desk staff could use some training in customer service. I received and witnessed several customers being treated with an attitude regardless of question or time of day...busy or not. Orlando has MANY hotel choices and I will stay elsewhere next time I am in town.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月26日的回應
Dear Jennifer, Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for not meeting your expectations with our accommodations and for the unsatisfactory attitude displayed by our front desk associate. Providing a comfortable atmosphere and wonderful hospitality are our top priorities, and we regret falling short in this regard. Please be assured that your comments will be addressed appropriately to enhance the overall guest experience. On a positive note, we are glad to know that you enjoyed our convenient location. Your patience and understanding are deeply valued, and we hope to have the opportunity to regain your trust on a future visit.Sincerely, Will White, General Manager

10/10 優異

Elsa

讚好:設施服務和住宿狀況
Awesome. I should mention though that there were strange construction noises at around 10 pm and after. It’s strange.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月22日的回應
Dear Elsa, Thank you for taking the time to review our hotel. While we appreciate your perfect rating, we regret the noise issues during your stay. We are grateful for your patience, and we want you to know our team is always available to help make your stay as comfortable as possible. We hope to have the opportunity to welcome you back to Delta Orlando Lake Buena Vista on a future visit.Sincerely, Will White General Manager

10/10 優異

Angkana

於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月26日的回應
Dear Angkana, Thank you for choosing Delta Orlando Lake Buena Vista and for the excellent rating. We are pleased to know that you enjoyed our immaculate accommodations and impeccable service. Having you as our guest was a pleasure, and we look forward to welcoming you back for another outstanding visit in the future.Sincerely, Will White, General Manager

6/10 一般

W

家人同遊
讚好:職員與服務和設施服務
不滿:整潔度
Room had not been cleaned effectively. Chairs and tables had substances on them. Furniture showed signs of wear or stains. Corners of the rooms were not adequately cleaned. Sleeping was difficult due to lack of complete blackout blinds and traffic noise. Staff were helpful and responsive.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月16日的回應
Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the quality and condition of your room. Your comfort and satisfaction are paramount to us, and we regret not meeting your expectations. Please be assured that your comments will be addressed appropriately to ensure the overall guest experience. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back to provide you with the hospitality we are known for.Sincerely, Will White, General Manager

10/10 優異

LIANE A.

於 2024 年 3 月住了 4 晚
General Manager 於 2024年4月2日的回應
Dear Guest, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Delta Orlando Lake Buena Vista, and we look forward to welcoming you back soon. Sincerely, Will White, General Manager