室外泳池

奧蘭多環球影城希爾頓逸林酒店的評價

4 out of 5
奧蘭多環球影城希爾頓逸林酒店
5780 Major Blvd, Orlando, FL

評價

8.4

很好

10 分評分,優異;6425 則評價中有 3436 則" "
8 分評分,不錯;6425 則評價中有 1454 則" "
6 分評分,一般;6425 則評價中有 783 則" "
4 分評分,欠佳;6425 則評價中有 400 則" "
2 分評分,很差;6425 則評價中有 352 則" "

8.6/10 

整潔度

8.8/10 

職員與服務

8.4/10 

設施服務

8.4/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

Ruiyang

於 2024 年 3 月住了 4 晚
Customer Service 於 2024年4月15日的回應
Ruiyang, it's wonderful to hear that your stay at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando exceeded expectations! Our team is thrilled to have provided a memorable experience. We hope to welcome you back in the near future. Safe travels!

8/10 不錯

Liwei

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 4 晚
Customer Service 於 2024年1月13日的回應
Liwei, thank you for choosing DoubleTree by Hilton Hotel at the Entrance to Universal Orlando and for sharing your positive rating. Our team members look forward to welcoming you back during your next visit to Orlando. Safe travels!

6/10 一般

Chi choi (Hong Kong)

親子同遊
讚好:職員與服務和住宿狀況
Pay parking
於 2023 年 12 月住了 3 晚

10/10 優異

WEIHUI

讚好:整潔度、職員與服務和住宿狀況
Good
於 2023 年 12 月住了 3 晚
Customer Service 於 2023年12月18日的回應
Thank you for sharing your perfect rating with us, Weihui!It's wonderful to see how much you appreciated your time at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando! We want everyone to feel right at home at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 優異

Wen

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Customer Service 於 2023年12月5日的回應
Wen, it's terrific to know you appreciated your time at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We sincerely hope you had a memorable experience and we're eagerly waiting for your next visit.

10/10 優異

Caiyun

於 2023 年 11 月住了 2 晚
Customer Service 於 2023年12月20日的回應
Caiyun, it's wonderful to hear you had a top-rated experience at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We are delighted that you chose us for your stay. We look forward to welcoming you back in the future. Thank you for sharing your rating.

10/10 優異

Yang

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 6 晚
Customer Service 於 2023年11月29日的回應
Yang, thank you for choosing DoubleTree by Hilton Hotel at the Entrance to Universal Orlando for your stay. We're glad to know you had a wonderful experience and look forward to welcoming you back in the future.

10/10 優異

Changchun

讚好:整潔度、職員與服務和住宿狀況
Good
於 2023 年 10 月住了 2 晚
Customer Service 於 2023年11月2日的回應
Changchun, it's fantastic to know you had a positive experience at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We're grateful you chose our hotel for your visit and hope to welcome you back in the future.

4/10 欠佳

wanxing

伴侶同遊
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
酒店房间有异味,通风不好,隔音不好。酒店服务还行!
於 2023 年 9 月住了 2 晚
Customer Service 於 2023年9月28日的回應
Wanxing, we're truly sorry to read about your less than ideal experience. Your comfort and satisfaction are our top priority and it seems we fell short in meeting these expectations, particularly noting your concerns about a peculiar smell described, the perceived poor ventilation and poor sound insulation. Please allow us to reassess and enhance these elements to ensure more enjoyable stays for you and our future guests moving forward. We genuinely hope for the opportunity to redeem ourselves and offer you the high-standard experiences we're committed to.

2/10 很差

Zhiyuan

於 2023 年 7 月住了 2 晚
Customer Service 於 2023年8月16日的回應
We appreciate the feedback, Zhiyuan.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

2/10 很差

dan ding

伴侶同遊
不滿:整潔度
枕套很脏
於 2023 年 7 月住了 1 晚
Customer Service 於 2023年7月10日的回應
我们感谢您的反馈,丹。不幸的是,您与我们在一起的时光并不理想。我们关心客人的满意度和幸福感。我们很遗憾您的房间没有得到适当的翻新。对我们来说,为客人提供优质的体验非常重要,因此我们将与我们团队中的适当成员一起解决您的问题。我们希望您再给我们一次机会,尽快与您分享更积极的体验。

8/10 不錯

Su

於 2023 年 4 月住了 3 晚
Customer Service 於 2023年5月3日的回應
Thank you for the 4/5 rating, Su!We are excited to see that you had an enjoyable experience at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

8/10 不錯

Caixia

親子同遊
讚好:整潔度、職員與服務和住宿狀況
还可以。
於 2023 年 3 月住了 6 晚
Customer Service 於 2023年4月8日的回應
感谢您花时间给我们留下 4/5 的评分,Caixa!我们很高兴知道我们给您留下了美好的印象。我们期待再次接待您,以便我们可以在奥兰多环球影城入口处的希尔顿逸林酒店与您分享更好的体验。

10/10 優異

xirun

讚好:整潔度、設施服務和住宿狀況

4/10 欠佳

celeste

家人同遊
不滿:整潔度和住宿狀況
If someone chooses this hotel, please remember to make an appointment for cleaning.Of course, even if we have an appointment.Sometimes no one comes to clean.The big bed in my room really needs to be replaced. It's already in a slope shape, and it's uneven to the naked eye.
Customer Service 於 2022年11月30日的回應
Thank you for taking the time to share your feedback, Celeste.It's unfortunate you had such challenges during your time with us. We strive to offer quality service and convenience for our guests. We're disheartened our conditions didn't meet your expectations. We care deeply about the happiness and satisfaction of our guests so we'll be sure to discuss your review and concerns moving forward.We do hope you allow us to host you again soon so we can share a more positive experience with you.

8/10 不錯

Ying

於 2022 年 11 月住了 3 晚

2/10 很差

Jintuan

於 2022 年 8 月住了 2 晚

8/10 不錯

Mai

多人同遊
讚好:設施服務和住宿狀況
环境以及周边都很方便,如果能更及时打扫房间那就很好了
於 2022 年 8 月住了 5 晚
Customer Service 於 2022年9月10日的回應
谢谢你的精彩评论,麦!我们很高兴您与我们有愉快的经历!很高兴您非常喜欢我们便利的位置和热情的环境。这就是我们喜欢看到的!然而,我们很遗憾我们的家政服务没有达到您的期望。我们努力为客人提供一流的体验,因此我们一定会讨论您的疑虑。我们期待很快再次接待您,以获得更好的体验!祝你有个愉快的一天!

10/10 優異

Yanyan

於 2022 年 7 月住了 4 晚

6/10 一般

Sheng

伴侶同遊, 多人同遊
讚好:職員與服務
不滿:設施服務和住宿狀況
The facility in the hotle were aged. And the bed was not clean so far. The most dispointed was they never pick-up the room service from room phone-call. And my 'Do not disturb sign' even taken by someboby.
於 2022 年 5 月住了 7 晚
Customer Service 於 2022年6月11日的回應
Thank you for your feedback, Sheng. We're disappointed to hear that you were not completely satisfied with your experience with us. We are dedicated to providing our guests with quality service and accommodations. It's unfortunate to know that you felt we could have done a better job, but we're confident that we can provide you with a more positive experience in the future. We'd love to host you again and give you the wonderful experience we have become known for here.

2/10 很差

Yixu

讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
於 2022 年 5 月住了 7 晚

10/10 優異

qiudan

讚好:整潔度、職員與服務、設施服務和住宿狀況
非常好,以后还会选择
於 2022 年 4 月住了 3 晚
Customer Service 於 2022年5月6日的回應
感谢秋丹的精彩评价! 在您入住希尔顿逸林酒店期间,我们可以超出您的期望,这真是太棒了。我们都期待您下次入住。

10/10 優異

ling

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
everything is good、 all the staff is very nice
於 2022 年 4 月住了 5 晚
Customer Service 於 2022年4月20日的回應
Thank you for the wonderful review, Ling! It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future! Thank you again for sharing your review and for staying at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando.

4/10 欠佳

YANXIA

伴侶同遊
讚好:設施服務
不滿:整潔度和職員與服務
住了三天。从来不打扫房间。我已经告诉前台。我需要打扫房间。可是没有。
於 2022 年 1 月住了 2 晚
Customer Service 於 2022年2月2日的回應
感谢您的反馈。 听到您在我们工作期间遇到这样的挑战令人沮丧。我们很失望,我们的清洁度没有达到您的期望,而且您的房间没有得到适当的翻新。客人的舒适和满意对我们来说很重要,因此我们一定会在我们的团队继续前进的过程中解决您的疑虑。 我们确实希望有机会展示我们习惯于与客人分享的优质服务。

10/10 優異

Zhihan

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 1 月住了 4 晚

2/10 很差

Cindy

於 2021 年 12 月住了 7 晚

6/10 一般

HAIYANG

於 2022 年 1 月住了 1 晚

8/10 不錯

xc

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 12 月住了 2 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 11 月住了 5 晚
Customer Service 於 2021年12月2日的回應
Thank you for this lovely rating! We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We'd like to share an even better experience with you soon.

10/10 優異

Wei

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 8 月住了 1 晚

8/10 不錯

Yongbin (Brooklyn)

讚好:住宿狀況
於 2021 年 9 月住了 6 晚

8/10 不錯

Tongqu

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 5 月住了 2 晚
Guest Services 於 2021年6月7日的回應
Thank you for your recent stay. We appreciate the nice comments and hope to see you again in the near future.

10/10 優異

真實旅客

於 2021 年 5 月住了 1 晚
Guest Services 於 2021年5月25日的回應
Thank you for taking a moment to share your experience. We are happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

8/10 不錯

真實旅客

家人同遊, 伴侶同遊
讚好:職員與服務和設施服務
房间空气质量很差,无法通风不能开窗户。
於 2021 年 4 月住了 6 晚
Doubletree by Hilton at the Entrance to Universal 於 2021年5月3日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 優異

MYRLANDE

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very friendly
於 2024 年 3 月住了 1 晚

6/10 一般

Ebony

讚好:設施服務
不滿:整潔度
Old facility. Bathroom towels were disgusting.
於 2024 年 2 月住了 1 晚

8/10 不錯

Sarah-Marie

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay and convenient location to experience Universal Studios. I was not prepared for the $31 dollar a day parking price though. Compared to other hotels that was midrange on parking. Overall beautiful hotel and getting a chocolate chip walnut cookie every day is always my favorite part!
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年5月3日的回應
Sarah-Marie, it's wonderful to hear you had a splendid stay at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We're also thrilled that our prime location added convenience to your Universal Studios experience. Your appreciation for our charming facilities and the delightful chocolate chip walnut cookies is truly appreciated. However, we recognize the parking cost was unexpected and will ensure to make our pricing more transparent for future stays. We look forward to welcoming you back soon.

2/10 很差

Shane

於 2024 年 5 月住了 1 晚

10/10 優異

Angela

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月2日的回應
Angela, it's lovely to hear you had a great stay at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We're delighted you enjoyed your time with us and hope to welcome you back in the near future. Thank you for choosing us for your Orlando visit.

8/10 不錯

Jennifer

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

6/10 一般

James

伴侶同遊
Staff are not friendly at all
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年5月3日的回應
James, thank you for your feedback. It's regrettable that your interactions with our team members did not meet your expectations. We strive to provide excellent service and your comments will certainly aid in enhancing our guest's experiences in future. We hope for another opportunity to provide you with a more positive stay.

6/10 一般

Phillip

讚好:職員與服務
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年5月2日的回應
Phillip, thank you for taking the time to leave a rating. It appears there are areas for improvement based on your rating. We always aim to deliver an excellent experience. We appreciate your feedback and hope we'll have the opportunity to create a more positive experience on your next stay.

10/10 優異

Leonardo

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
.
於 2024 年 3 月住了 6 晚
Customer Service 於 2024年5月2日的回應
Thank you for the 5/5 rating, Leonardo!It's excellent you enjoyed your time at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 優異

Wanyu

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The room with beds was sold out, I don't know why I still could book this. But the staff arranged a room with a sofa bed and gave us a refund.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年5月1日的回應
Wanyu, it's wonderful to learn that your experience at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando was positive despite the initial room availability concern. We are committed to accommodating our guests as best as we can, and it's good to hear our team members were able to arrange a suitable alternative for you and provided a refund, demonstrating our dedication to guest satisfaction. We hope to have the pleasure of hosting you again in the future.

10/10 優異

Barbara

讚好:整潔度、職員與服務和住宿狀況
Very welcoming
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年5月1日的回應
Barbara, it's wonderful to hear that your stay at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando was marked by such a warm welcome. We can't wait to have you with us again in the future.

8/10 不錯

Janel

於 2024 年 3 月住了 3 晚
Customer Service 於 2024年5月2日的回應
Janel, it's wonderful to learn that your stay at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando was satisfactory. We trust you had a good experience and would be delighted to host you again in the near future. Your patronage is greatly appreciated.

10/10 優異

Jerry

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月2日的回應
Jerry, it's fantastic to hear that you had a brilliant stay at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We strive to ensure our guests experience the top-notch service we are recognized for. Looking forward to providing you with another exceptional stay on your next visit to Orlando. Safe travels.

6/10 一般

Antonio

家人同遊
It’s an older hotel. Needs to be updated. Our first room smelled very musty.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年5月1日的回應
Antonio, thank you for your feedback. It's unfortunate to hear that you noticed a unique scent in your initial room and felt that our decor could use a refresh. We are continually striving to improve our accommodations. We appreciate your observations as they assist us in recognizing areas for enhancement.

10/10 優異

Yanay (North Miami)

親子同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hotel!
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月30日的回應
Yanay, we're thrilled to hear you had a fantastic stay at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando! It's wonderful to know you found our establishment to be excellent. We greatly appreciate your feedback and we look forward to welcoming you again soon!

10/10 優異

Janet

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place but they make you pay for parking $30 a day
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月30日的回應
Janet, thank you for your positive review. At DoubleTree by Hilton Hotel at the Entrance to Universal Orlando, we strive to provide an excellent service to all our guests. We understand your sentiments towards our parking policy and appreciate your patience. Nonetheless, we are glad that this did not overshadow your overall positive experience. Your feedback is greatly helpful, and we hope to have the chance to welcome you back for another pleasurable visit.