單棟房屋 | 私人泳池
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安可私人度假屋的評價

4 out of 5
安可私人度假屋
101 Lasso Drive, Kissimmee, FL

評價

6.2
10 分評分，優異；110 則評價中有 30 則" "
8 分評分，不錯；110 則評價中有 21 則" "
6 分評分，一般；110 則評價中有 15 則" "
4 分評分，欠佳；110 則評價中有 18 則" "
2 分評分，很差；110 則評價中有 26 則" "

6.8/10 

整潔度

6.6/10 

職員與服務

5.8/10 

設施服務

6.8/10 

住宿狀況

6.0/10 

環保程度

評價

10/10 優異

Alejandro

商務旅客
讚好：整潔度和客房舒適度
Excelente opción
Buena ubicación, muy amplia y cómoda.
於 2023 年 11 月住了 12 晚
Daniel 於 2024年1月24日的回應
Dear Alejandro,Thank you for sharing your experience! We're pleased to hear you loved our home. We appreciate your positive feedback and hope to welcome you back for another great stay in the future.Best regards,ACO Reservations TeamDaniel

10/10 優異

Oscar

家人同遊
讚好：整潔度、設施服務和住宿狀況
Good time and good place definitely will come back next vacation
於 2023 年 9 月住了 3 晚
Ronald 於 2023年9月5日的回應
Hello Oscar,Thank you so much for the fantastic review! We're thrilled to hear that you had such a good time at our vacation home and that you're planning to come back next vacation. It's always great to know that we've been able to make our guests feel comfortable and create memorable experiences.We can't wait to welcome you back on your next vacation. If you have any questions or need assistance with your future booking, please don't hesitate to reach out.Best regards,RonaldACO Vacation Homes

4/10 欠佳

Juan (Key Biscayne)

家人同遊, 多人同遊
不滿：整潔度、設施服務和住宿狀況
I am writing to express my extreme disappointment with my recent stay at the house rented at your resort. I booked a stay at your resort in Orlando over Memorial Day weekend. We were looking forward to a relaxing weekend of soccer tournament at Disney, but our stay turned into a nightmare when we discovered that one room and bathroom was infested with cockroaches. We first noticed the cockroaches on the first night of our stay. There were at least 10 of them crawling around the bathroom and bedroom. We killed the first one, but as more appeared, we realized that the room was infested. We were so disgusted that we couldn't sleep in the room and had to move to a different room. The next morning, we called the front desk to complain. The staff member who answered the phone was very apologetic and said that they would send someone up to clean the room. However, when the cleaning person arrived, they did nothing more than spray some pesticide around the room. We requested a refund for our stay, but we were told that we would not be getting one. We are very disappointed with the way that this situation was handled. We feel that the resort did not take our concerns seriously and that they did not do enough to address the cockroach infestation. We would not recommend this resort to anyone. The room was filthy and infested with cockroaches. We were very disappointed with the lack of customer service that we received. We would like to get a refund.
Ronald 於 2023年8月5日的回應
Hello Juan,Thank you for your feedback, It is very important to us that guests share their thoughts with us regarding their stay. We understand that you saw one roach at the property, which does not mean that the property is infested, Unfortunately, we will not issue any refund due to the policy you broke regarding the pet.We recommend that next time you bring a pet to a rental property that does not allow pets, make sure that you let the management know instead of hiding it and making it our fault when the management finds out.Again, we apologize for any inconvenience this might have caused you.Sincerely,Ronald

10/10 優異

Donetha

家人同遊
讚好：整潔度和客房舒適度
於 2023 年 7 月住了 3 晚
Ronald 於 2023年7月26日的回應
Hey Donetha,We're absolutely thrilled to hear you had a 10 out of 10 experience at our vacation home! We always work hard to provide an amazing stay for our guests, and your feedback means the world to us.If you ever need a vacation home in the future, you know where to find us. Have a fantastic day, and thanks again for your wonderful feedback!Best regards,Ronald

8/10 不錯

Sunilkumar

親子同遊
讚好：整潔度、設施服務和住宿狀況
Ronald 於 2023年4月1日的回應
Dear Sunilkumar,,Thank you for taking the time to share your experience during your recent stay at our property. We are delighted to hear that you found our instructions detailed and our check-in and check-out processes seamless. Your satisfaction is our top priority, and we appreciate your feedback on our efforts to ensure you received all the necessary information.We are thrilled that you enjoyed the beautiful home and pool, and we hope that it contributed to an unforgettable stay. Your kind words will serve as a motivation for us to continue providing exceptional service to our guests.Thank you once again for choosing our property, and we look forward to hosting you again in the future.Best Regards,Ronald

8/10 不錯

Hermas

於 2023 年 1 月住了 5 晚
Ronald 於 2023年4月1日的回應
Dear Hermas,,Thank you for taking the time to share your experience during your recent stay at our property. We are delighted to hear that you found our instructions detailed and our check-in and check-out processes seamless. Your satisfaction is our top priority, and we appreciate your feedback on our efforts to ensure you received all the necessary information.We are thrilled that you enjoyed the beautiful home and pool, and we hope that it contributed to an unforgettable stay. Your kind words will serve as a motivation for us to continue providing exceptional service to our guests.Thank you once again for choosing our property, and we look forward to hosting you again in the future.Best Regards,Ronald

2/10 很差

Naydi

親子同遊
不滿：整潔度、設施服務和住宿狀況
The house was really big and looked very comfortable, but the cleanliness and hygiene were terrible, it seems that a long time ago they did not give maintenance and cleaning, we had two 3 bathrooms that we could not use since they never heated water, the sheets, bathrooms, towels, bathtub, dirty sink, at the level that we had to buy detergents and wash them.

8/10 不錯

Nermeen (monroe)

家人同遊
讚好：住宿狀況
Nice place, needs pest control, found a couple of cockroaches
Ronald 於 2022年12月12日的回應
Hello NermeenIt was a pleasure to host you and your family, we value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit. Kind Regards; ACO Vacation Homes Team.

8/10 不錯

Angel

家人同遊, 多人同遊
讚好：整潔度、設施服務和住宿狀況
Cozy and quite place to relax.
於 2022 年 10 月住了 4 晚
Ronald 於 2022年12月12日的回應
Hello Angel,It was a pleasure to host you and your family, we value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit. Kind Regards; ACO Vacation Homes Team.

2/10 很差

Maykenis

家人同遊
We rented for the water park, and couldn’t use it. They told us it wasn’t include
於 2022 年 8 月住了 3 晚

6/10 一般

Jovel (Fairfield)

於 2022 年 8 月住了 4 晚

6/10 一般

真實旅客

家人同遊
不滿：整潔度
The home was not well kept, the carpet was dirty, the walls were dirty, and the condition of the furniture was not appealing. The reservation was changed at the last minute by the managing company for a home that was not as good as the one reserved but the price remained the same.
於 2022 年 8 月住了 3 晚
Bella Bermudez l ACO Guest Experience 於 2022年8月16日的回應
We apologize for this inconvenience you faced during your stay. We are grateful for sharing your experience, this way we can always keep improving our services.

6/10 一般

Ivonne

家人同遊
讚好：設施服務
不滿：住宿狀況
It was my mistake of not reading reviews before I booked but just like other reviews say the Place and pool were dirty. I was charged for “stained towels” even before they washed them, when obviously they were just dirty, make sure you report everything you see as soon as you get there otherwise they will charge you when you check out
於 2022 年 6 月住了 4 晚
Bella Bermudez l ACO Guest Experience 於 2022年8月16日的回應
Dear Ivonne, we apologize for all this situation. We are commited providing the best service possible to all out guests, we do have a great cleaning team and inspection after check out, and we will make sure this is under consideration. We will take a look at the report. Also want to thank you for sharing you experience, it's always important to know about it from our guests, so we can always keep improving our services.

8/10 不錯

YAIMA

於 2022 年 5 月住了 3 晚

4/10 欠佳

Bonnie

多人同遊
不滿：整潔度、設施服務和住宿狀況
There wasn’t many towels, some of the beds didn’t have blankets. Tiny ants all in the kitchen. Blinds broken, curtains where barely on. Dirty walls and now dish towe. The house was barely cleaned. The pool heater didn’t work until the end of the second day. I will be visiting again just not booking it through here. They didn’t answer my calls for real when I called about the heated pool. I had to clean the leaves and all myself. It was trash already in the bin before we were able to put our trash in there.
於 2022 年 4 月住了 4 晚
Bella Bermudez l ACO Guest Experience 於 2022年5月13日的回應
Dear Bonnie, thank you for leaving your feedback. We will work on every report you are telling us. We want to make sure all are taken care of so we can improve always our services. Best Regards

2/10 很差

xavier

親子同遊
讚好：整潔度和住宿狀況
不滿：設施服務
The property was in excellent condition but we were forced to sleep with high A/C temperatures because the owner refused to lower the temperature anywhere below 72 degrees. At 72 degrees the A/C almost never would turn on and there was a lot of humidity outside. We were a large group and everyone was uncomfortable with the temperature settings in the house. The property was excellent but this issue completely ruined our stay as we could not sleep properly.
於 2022 年 4 月住了 3 晚
Bella Bermudez l ACO Guest Experience 於 2022年5月13日的回應
Dear Xavier, we apologize for this situation. We are advised by AC technicians on the degrees set up because lowering can cause damages and have the AC complete shut down. We once again apologize. Best Regards

2/10 很差

Valerie

讚好：設施服務
不滿：整潔度和住宿狀況
Ok. I walked into my property is filthy and sanitary. The financials from Park soiled carpet was dirty the pool has not seen chlorine in quite a while because it had mold at the bottom around
於 2022 年 3 月住了 4 晚
Bella Bermudez l ACO Guest Experience 於 2022年5月13日的回應
Dear Valerie, We apologize about your experience. This is not how we want our guests to feel after they stay or during their stay. Please reach out to us. We can offer you discounted rates on your next stay. Best Regards ACO l Guest Experience

2/10 很差

Tricia

於 2022 年 3 月住了 8 晚

4/10 欠佳

Renee (Tampa)

親子同遊
讚好：整潔度
不滿：設施服務
We typically rent here for access to the waterpark but apparently this rental company does not provide access which is not mentioned at booking. Additionally this house appears to have many issues brewing ie step is broken, cleanliness is lacking there was blood on pillows, Ice machine did not work, jacuzzi did not work, internet was weak and eventually went out completely, worms coming out of shower light fixture and missing tv remotes
於 2022 年 3 月住了 4 晚
Bella Bermudez l ACO Guest Experience 於 2022年3月21日的回應
Dear Renee, I apologize you felt this way during your stay. I am currently looking into this situation as this is not something we want our guests to experience. We believe that communication is the best way to get a perfect relationship with our guests. Please, contact us, let's have a conversation about your next trip. We can solve it and show you that we are a serious company, that respect our guests, valorizing their opinion and making their unforgettable vacation moments as our most important goal. Kind regards,

2/10 很差

Danielle

家人同遊, 親子同遊, 伴侶同遊
不滿：整潔度、設施服務和住宿狀況
First of all Encore Resorts is amazing but we thought we booked thru them but it was a third party called ACO vacation rentals and they was so nasty there location rental was a house in Encore Resorts but not affiliated with them. They had broke appliances and none working pool,stove,refrigerator and more. Expedia gave me a fund in full once they tried to reach ACO vacation rentals and got the run around. Always double check before booking that it’s only thru Encore Resorts they are awesome. If it’s ACO run as fast as you can
於 2022 年 3 月住了 13 晚
Bella Bermudez l ACO Guest Experience 於 2022年5月13日的回應
Dear Danielle, We apologize about your experience. This is not how we want our guests to feel after they stay or during their stay. Please reach out to us. We can offer you discounted rates on your next stay. Best Regards ACO l Guest Experience

4/10 欠佳

Laura

家人同遊
不滿：整潔度、設施服務和住宿狀況
It would have been great if the beds were not broken (2 kings) and the carpets weren’t filthy.
於 2022 年 2 月住了 14 晚
Bella Bermudez l ACO Guest Experience 於 2022年3月17日的回應
Dear Laura, once again I deeply apologize and are hoping you would give us a second chance in the future. We are a serious company, that respect our guests, valorizing their opinion and making their unforgettable vacation moments as our most important goal.

4/10 欠佳

Jacqueline M

家人同遊
不滿：整潔度、設施服務和住宿狀況
Pool was good. The beds need new mattresses and the place needs a good cleaning and a painting .
於 2022 年 2 月住了 6 晚
Bella Bermudez l ACO Guest Experience 於 2022年3月7日的回應
Dear Jacqueline, how are you ? Thank you for your feedback. We really appreciate it. I will make sure to address this. Have a lovely day.

4/10 欠佳

Mohammed

親子同遊
不滿：整潔度、設施服務和住宿狀況
No Shampoo not Enough towels
於 2022 年 2 月住了 3 晚
Bella Bermudez l ACO Guest Experience 於 2022年3月2日的回應
Dear Mohammed, I apologize for this situations. We offer as a courtesy first necessities and shampoo it's only offered upon arrival. Also towels are one per guest, that is why we offer in house laundry, so they can be washed as need it. I hope you understand. We want to provide best customer service and experience for our guests. Have a wonderful day.

6/10 一般

Amanda

家人同遊, 多人同遊
不滿：設施服務和住宿狀況
I messaged the property prior to booking to inquire about the use of the resort ammenities, which i was assured that we would have access to. I arrived and the house I rented was not part of the encore resort management, so i cpuld not use their facilities. I could not even pay to use them. I had no way of knowing this when i booked despite my communications with the resort. I paid extra for heating the pool, which was never done. When i arrived, the furnace did not work. Someone was sent out the next day to repair it. The garbage disposal did not work, however no one came out until the day before we left to fix it. House was in need of cosmetic repairs, looked a bit neglected. There were very minimal kitchen ammenities, no pot holder, no spatula, only one small pan and two pots and one round cookie sheet. The grill was dirty, there was nothing to clean it with...i could go on...the area was nice, close to parks and shopping. I will not be renting from this property again.
於 2022 年 2 月住了 5 晚
Bella Bermudez l ACO Guest Experience 於 2022年2月19日的回應
Dear Amanda, I am sorry you went feel this way. Unfortunately as per Encore Policies they restricted their club house usage for homeowners and their guests for a fee. As for the problems listed we do see here you reached us for the furnace and also garbage disposal that we sent help right away. Next time please contact us about all your needs so we can help any further. Once again I apologize and please reach out to us if you are coming back to your vacations here so we can offer you a discount on your next stay. Have a wonderful weekend.

4/10 欠佳

George

親子同遊
不滿：整潔度和住宿狀況
We stayed at the same resort in October last year and very much enjoyed.At time of booking we did not realize there are numerous property management companies. This time arsonist we used ACO and were not happy with property condition and service. Dishwasher was not working and not resolved during our stay and interior of home was not great - needed a coat of paint. Additionally when calling for service there were long wait times with ACO
於 2022 年 2 月住了 4 晚
Bella Bermudez l ACO Guest Experience 於 2022年2月19日的回應
Dear George, I hope you are doing ok. I apologize for all this inconvenience with the dishwasher, It is not common for us to have our guests waiting for a long time to have anything fixed. Please reach out to us on your next stay and we commit to offer you a discount so you can enjoy your next vacation. Have a wonderful weekend.

2/10 很差

Joshua

不滿：整潔度、設施服務和住宿狀況
於 2022 年 2 月住了 3 晚

8/10 不錯

Carlos (San Sebastian)

親子同遊
讚好：整潔度、設施服務和住宿狀況
Excelente Ubicación, facilidades muy comodas. La comunicacion con la Agendia de ACO vacation debe mejorar y ser mas facil de contactar aunque una vez contactados fueron muy buenos y profesionales contestando cada duda, y nos ayudaron con error que cometi en mi reservacion.
於 2022 年 1 月住了 5 晚
Bella Bermudez l ACO Guest Experience 於 2022年2月19日的回應
Dear Carlos, I would like to thank for your feedback and apologize for time it took you to talk to us. I hope to see you soon on your next trip. ACO l Guest Experience

6/10 一般

Susan

親子同遊
不滿：整潔度和住宿狀況
This property is managed by a third party who does not maintain it well. Several things were broken. We found a old dirty sock in one of the beds. The spa, which we paid to heat, never worked. We found food debris on the floor in the living room when we arrived. Lights were burnt out. Lighting fixtures and shades were broken. Furniture and walls were stained. One of sliding door wouldn’t lock. The property was certainly large enough for our needs and it was centrally located, so if we go back we’ll book directly through Encore.
於 2022 年 1 月住了 4 晚
ACO Vacation Homes 於 2022年1月19日的回應
Dear Susan, hope you are doing well! I would like to apologize for this situation. I'm verifying your reservation and it says that all your messages were replied also your notes. We have a customer service that works 24/7 to give you a complete service and support. I already contact our maintenance department to double check this house okay? You as our guest and your experience in our house are the most important things to us, and we listened your issues related, so we will learn and make our service better day by day. Please, contact us, let's have a conversation about your next trip. We can solve it and show you that we are a serious company, that respect our guests, valorizing their opinion and making their unforgettable vacation moments as our most important goal. Kind regards, ACO Vacation Homes

4/10 欠佳

VERNIQUE

家人同遊, 親子同遊
讚好：整潔度
不滿：設施服務和住宿狀況
The property had several areas that needed addressing and while everything was good on the surface, the house started to “show itself” after staying there a day or two. Several pieces of furniture were either completely broken, stained or unusable due to being a safety hazard. There are a lot of oversights and simple items that could be fixed easily such as rusted pans to cook with, rusted patio furniture, running toilet, not having hot water in the tub, timer for the bubbles in the hot tub not working, and the list goes on. The company clearly does not inspect the homes and if so the standards for what is acceptable is very low. The absolutely worst part is the communication. It is very inconsistent and for every 1 time I got to speak to an actual person about any issues there were 5 times the phone just rang or never got a person. Lastly they had the nerve to charge me $27 for a rip in a curtain that can’t be identified …….it’s absurd to do this despite the broken bed and chairs in the home that were a danger to my family. I have asked for more information and still have not received it because again the communication is awful. NEVER AGAIN will I book with this company on orbitz. Very disappointing overall.
於 2021 年 12 月住了 5 晚
ACO Vacation Homes 於 2022年1月19日的回應
Dear Vernique, hope you are doing well! I would like to apologize for this situation. I'm verifying your reservation and it says that all your messages were replied also your notes. We have a customer service that works 24/7 to give you a complete service and support. I already contact our maintenance department to double check this house okay?? About the charge, please, send us an email so our financial department will be able to give you all info needed. You as our guest and your experience in our house are the most important things to us, and we listened your issues related, so we will learn and make our service better day by day. Please, contact us, let's have a conversation about your next trip. We can solve it and show you that we are a serious company, that respect our guests, valorizing their opinion and making their unforgettable vacation moments as our most important goal. Kind regards, ACO Vacation Homes

2/10 很差

Craig

不滿：整潔度、設施服務和住宿狀況
於 2021 年 9 月住了 3 晚
Bella Bermudez l ACO Guest Experience 於 2022年2月17日的回應
Dear Craig, I Apologize to hear that you didn't have a good experience with us. We would love to hear your feedback and the reason you did not like your stay.

2/10 很差

Maurice

於 2021 年 8 月住了 3 晚

2/10 很差

真實旅客

親子同遊
不滿：整潔度、設施服務和住宿狀況
The house has bed bugs, no internet, no cable tv. I try to reach the property mamager and never answer or call back. I want a full refund
於 2021 年 8 月住了 3 晚
ACO Vacation Homes 於 2021年9月22日的回應
Hello, We are sorry about this situation. Respect, confidence and commitment are our goals as host. We believe that communication is the best way to get a perfect relationship with our guests. Please, contact us, let's have a conversation about your next trip. We can solve it and show you that we are a serious company, that respect our guests, valorizing their opinion and making their unforgettable vacation moments as our most important goal. Kind regards, ACO Vacation Homes

2/10 很差

JENNIFER

不滿：整潔度、設施服務和住宿狀況
於 2021 年 7 月住了 3 晚

2/10 很差

真實旅客

家人同遊
不滿：設施服務和住宿狀況
Nothing!! Second time their. By far Aco rental at this property very unprofessional and everything was broken even the washer!! Pool poor maintenance!! For what they charge for a week it’s was a shame!!😡
於 2021 年 7 月住了 7 晚
ACO Vacation Homes 於 2021年9月22日的回應
Hello, We are sorry for this situation. Did you try to contact us about these issues when you arrived? We have a customer service that works 24/7 to give you a complete service and support. Please, contact us, we can speak and help you with your next trip, okay? If you have any questions, we are here to help you! We appreciate your patience and collaboration! Kind regards, ACO Vacation Homes

10/10 優異

Joann

於 2021 年 5 月住了 6 晚

4/10 欠佳

真實旅客

親子同遊
不滿：整潔度、設施服務和住宿狀況
We were really excited about our stay at encore resort we looked up the actual resort and thought it would be a perfect fit for our family. After we booked from Expedia we got instructions that prior to check we had to reach out to confirm our reservation and get check in instructions. We attempted to do that the week prior to our reservation only to find out that the house we book was managed by a company called ACO and was not actually managed by encore resort. It took us a full week to confirm our reservation with this company because no one ever answered the phone. Expedia was no help with trying to track down the company. Once we finally got in contact we had to provide pictures of my ID and credit card thru email which was concerning because I was scared of fraud. Once we got to the actual resort and got to the house the door code that we were initially given did not work so we had to track someone down to assist us. The house was dirty and poorly managed. There were multiple item that was broken like wall outlets burn marks on the dining room table the carpets were all dirty the screen door for the pool was broken and on the ground. The pool was dirty the sheets and bedding had stains all on it. There was like 8 full trash bags at the end of the drive way when we arrived. Because the house was not managed by encore we could not access the resort amenities like the water park which was really disappointing. Book thru encore resort and maybe get a better experience.
於 2021 年 7 月住了 4 晚

8/10 不錯

Lourdes

讚好：整潔度、設施服務和住宿狀況
於 2021 年 7 月住了 3 晚

4/10 欠佳

真實旅客

親子同遊
讚好：整潔度和設施服務
When we arrived at the property it was already occupied as it had been double booked. We were moved 4 times in 2 days before we were finally situated and after hours of phone calls and waiting. We lost two days of our vacation and have yet to be giving any compensation.
於 2021 年 7 月住了 6 晚

8/10 不錯

真實旅客

親子同遊
讚好：整潔度和住宿狀況
不滿：設施服務
I didnt like that I could not use the amenities due to a 3rd party booking.
於 2021 年 7 月住了 5 晚

4/10 欠佳

真實旅客

親子同遊
讚好：整潔度和住宿狀況
不滿：設施服務
The property was beautiful. I didn’t like the false advertising between Expedia and the Aco company I rented thru. The entire resort was advertised in the offer but once we arrived we weren’t able to you use the amenities and entertainment at the resort. They said Expedia and Aco do this frequently and next time to book directly thru them for cheaper rates and access to all of the facilities and attractions. We were limited only to the features of our house. Plus it took 3 days to get our pool fixed and clean
於 2021 年 6 月住了 10 晚

4/10 欠佳

真實旅客

親子同遊
不滿：整潔度、設施服務和住宿狀況
My WiFi did not work Aco rental company is horrible we had no internet or tv for 4 days The ACbroke Too much to list
於 2021 年 6 月住了 3 晚

10/10 優異

Blanca

家人同遊
讚好：客房舒適度
Beautiful spacious house
Pros: -House is spacious and beautiful. Large enough for our family of 12. -Clean but not spotless(not complaining). -Washer and dryer available -Large Kitchen with everything needed to cook our meals -Very comfortable beds Cons: -Pool was green and they cleaned it after the third day of our stay, not very clean but cleaner than green. Only 2 towels per room in the house, we had to wash towels multiple times during our stay. - Foul smell coming from the shower and sink drains upstairs. We spent most of the time visiting amusement parks and didn’t need the pool most of the time, it would have been a disappointment if we were planning on staying enjoying the pool.
於 2021 年 5 月住了 8 晚

10/10 優異

真實旅客

家人同遊, 親子同遊, 伴侶同遊, 多人同遊
讚好：整潔度、設施服務和住宿狀況
Excelente ubicación y amplia comodidad,amplios los cuartos ,muy limpio ,la alberca excelente y la seguridad del lugar muy excelente en verdad mi familia y mi persona disfrutamos muchos nuestra estadía en la casa suficiente espacio para toda mi familia niños y adultos . En verdad quedamos encantados con la casa y por seguro volveremos en el futuro . Muchas gracias
於 2021 年 5 月住了 6 晚

8/10 不錯

真實旅客

讚好：整潔度、設施服務和住宿狀況
於 2021 年 5 月住了 4 晚

2/10 很差

真實旅客

親子同遊
讚好：設施服務
不滿：整潔度和住宿狀況
I emailed everyday for them to clean pool it was green when got there no one helped me out! Lepta sending emails to “please wait” Stayed 3 days with a private green pool very dissatisfied
於 2021 年 5 月住了 3 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、設施服務和住宿狀況
The house alone was beautiful and Almost perfect . The home bever really got cool and the sink leaked, maintenance came out 2 days later but he was very efficient. If they work on these the house would be excellent. Also the company who managers the property can learn some customer service skills. I was trying to do early check-in but they can't refusing it, just to find out my paperwork wasn't completed instead of them telling me this since 7am and finding out at 2pm. But i love Encore this qas my 4th experience with them.
於 2021 年 5 月住了 3 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度和住宿狀況
It was clean and comfortable as well as cozy. My family and myself enjoyed ourselves.
於 2021 年 5 月住了 4 晚
Bella Bermudez l ACO Guest Experience 於 2022年2月15日的回應
Dear Guest, Thank you so much for your feedback. We hope to see you again soon in our properties. Have a wonderful week.

6/10 一般

真實旅客

家人同遊
不滿：整潔度
Pros - great location to everything, house has plenty of space and nice pool area Cons- house is not very clean- dirty carpets, dust everywhere, sticky vinyl, big wasp nest by our pool (called on this issue but never taken care of) dirty pool (found a shoe, googles & trash in pool filter) and last no lounge chairs so we had to lay on towels by pool. Also pray for good neighbors because we had a party beside us until 4am most nights! The houses need a little TLC but overall decent stay.
於 2021 年 5 月住了 4 晚

10/10 優異

真實旅客

家人同遊, 親子同遊
讚好：整潔度和設施服務
We really loved the house it was beautiful and we enjoyed ourselves
於 2021 年 4 月住了 4 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、設施服務和住宿狀況
We enjoy the open dining and kitchen are to hangout with family. It was great that everyone had there own bathrooms.
於 2021 年 4 月住了 2 晚