Dear Gloria, Thank you for sharing your feedback regarding your recent stay with us. We are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. We appreciate your feedback as it helps us improve our services. On your next visit to Orlando, we would be delighted to welcome you back and provide you with the exceptional experience you deserve.Sincerely,Hotel Management

Dear Alicia, We sincerely apologize for the unacceptable conditions you encountered during your stay. Your experience is concerning, and we deeply regret any discomfort or inconvenience caused. Rest assured, we take your feedback seriously and will address these cleanliness issues immediately to ensure a more pleasant experience for our guests. Your comfort and satisfaction are our top priorities, and we're committed to making necessary improvements. Should you reconsider staying with us in the future, we're dedicated to providing a much-improved experience that meets and exceeds your expectations. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear Magali, We apologize for the cleanliness issues you encountered during your stay. Your feedback is valuable, and we're committed to addressing these concerns promptly to ensure a more pleasant experience for our guests. We're glad to hear that Juan provided polite service and that you found the bed clean and comfortable. We appreciate your understanding and hope to have the opportunity to provide a better experience in the future. Thank you for sharing your feedback with us.Sincerely,Hotel Management

Dear Jose, Thank you for evaluating your stay. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We also apologize for the noise issues you experienced and that we did not address them to your satisfaction. We will address your concerns appropriately, and we appreciate you bringing this to our attention. We hope you will give us another chance to show you the hospitality you deserve on your next visit to the area.Sincerely,Hotel Management

Dear Keysy, Thank you for choosing to stay with us and for taking the time to leave a review. We're glad to hear that your overall experience was positive, and we appreciate your rating. Your insights are valuable, and we hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely,Hotel Management

Dear Brandi, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness and pest control issues, as these are essential priorities. We will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

Dear Wendy, We sincerely apologize for the inconvenience you experienced during check-in. This does not reflect our service standards, and we regret the frustration caused. Your feedback is crucial, and we will address the lapse in service to prevent such incidents in the future. We understand your disappointment. Your feedback is essential, and we hope to have an opportunity to make amends in the future.Sincerely,Hotel Management

Dear Wendy, We appreciate your feedback regarding your recent stay. We apologize for any inconvenience you experienced during check-in and the unpleasant odor. Your comments are important; we will address them accordingly to enhance the guest experience. We understand the importance of a restful stay and hope you consider giving us another chance in the future. Thank you for sharing your concerns.Sincerely,Hotel Management

Dear Jorge, We deeply regret the experience you had during your stay with us. Please accept our sincere apologies for the cleanliness issues you encountered and the lack of concern from our staff. This is certainly not the level of service we aim to provide. Your feedback is invaluable, and we will address these issues with the respective teams to prevent future occurrences. We understand the inconvenience this has caused you, especially with your travel plans. Thank you for bringing this to our attention. We would appreciate the opportunity to regain your trust.Sincerely,Hotel Management

Dear Angel, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. Moreover, we do support Green Practices at our hotel, which means we replace current guest towels only upon request. Please know fresh towels and amenities are always available. Let our front desk know, and we will gladly bring you more. Thank you for being our guest. We hope to see you again soon.Sincerely,Hotel Management

Dear Sharon, We're genuinely sorry to read about the issues you encountered during your recent stay. Your experience does not meet our usual standards of cleanliness and comfort, and we apologize for the inconvenience you faced. Our team is actively addressing these concerns to ensure a better experience for future guests. We appreciate your feedback as it helps us identify aspects for improvement. We'd like the opportunity to make it right and provide you with a more pleasant stay should your travels bring you back to our area. We hope to have you back again soon.Sincerely,Hotel Management

Dear Aydrien, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Kevin, We sincerely apologize for the situation you have described. We completely understand your expectation of a clean and comfortable environment when staying with us. Although we regularly treat our property, we have promptly contacted our pest control provider to address the issue as soon as possible to maintain our company's high standards. Thank you for bringing this to our attention. We strive to make our guests happy, and we genuinely regret not meeting your expectations during your stay. We hope you will give us another chance to demonstrate our commitment to providing exceptional experiences.Sincerely,Hotel Management

Dear Julius, Thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in addressing your concerns. Please accept our apologies for the difficulties you experienced with your key card and for the inconvenience this caused. We always aim to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. Our pest control provider regularly services our hotel to maintain high hygiene standards. However, we will address this matter with them to ensure they take the necessary steps to prevent future issues. We are grateful for your patience and hope you will give us another chance to provide you with the seamless and comfortable stay you deserve.Sincerely,Hotel Management

Dear Karine, Thank you for choosing to stay with us and for taking the time to leave your rating. We are happy you enjoyed your overall stay with us, and It was our pleasure hosting you at Extended Stay America; we hope to see you again soon. Sincerely,Hotel Management

Dear Greg, Thank you for sharing your comments. Please accept our sincere apologies for not providing every guest with the attentive service we strive to provide. Rest assured that this issue has been addressed with our staff and will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each guest. We hope to see you again soon.Sincerely,Hotel Management

Dear Arnaud, Thank you for leaving these valuable comments. We are very disappointed to read about the concerns you experienced with your room. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management

Dear Michael, Thank you for reviewing your stay with us. Please accept our apologies for not delivering the flawless stay you deserve. What you have encountered is unacceptable by our standards, and we thank you for bringing this to our attention. Although this does not change what transpired, we will share your concerns with our maintenance team to inspect your suite for any lacking aspects and ensure our future guests do not encounter the same issues. Also, we regret that our staff were not as responsive and attentive as they should have been. We will discuss this matter with our team to prevent future occurrences. We hope you will allow us another opportunity to host you again so we can show you the outstanding accommodation you should have received.Sincerely,Hotel Management

Dear Liliana, Thank you for taking the time to rate your visit. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us and regret your concerns about the noise and cleanliness. We will address this with our team. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay we enjoy providing.Sincerely,Hotel Management

Dear Miguel, Thank you for taking the time to review your stay at Extended Stay America. It is always a pleasure when our guests enjoy everything our hotel offers. We are glad you found us of great convenience and that we served the purpose of your visit. We appreciate you being our guest, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Monica, Thank you for choosing our brand continuously for your travel plans and also for taking the time to leave your feedback. We want to apologize for the issues you had during your stay. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. We appreciate your feedback, and we do hope you will choose to stay with us again so we can show you the excellent stay you deserve and know from us.Sincerely,Hotel Management

Dear Patrice, Thank you for posting a review so other travelers can see what makes us an excellent choice when visiting the city! It's so nice to hear how much you enjoyed your time at Extended Stay America, and we are happy you were impressed with our location and the friendliness of our staff. It was a pleasure hosting your visit, and we look forward to your return!Sincerely,Hotel Management

Dear Patrice, Thank you for posting a review so other travelers can see what makes us an excellent choice when visiting the city! It's so nice to hear how much you enjoyed your time at Extended Stay America, and we are happy you were impressed with our location and the friendliness of our staff. It was a pleasure hosting your visit, and we look forward to your return!Sincerely,Hotel Management

Dear Alex, Thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management

Dear Michael, Thank you for your recent stay with us. We appreciate you taking the time to share your rating. We genuinely regret not meeting your expectations, as our goal is to provide an excellent visit for every guest. We always want to know if there is anything we can do to improve your experience while you are here, as we would love to ensure your complete satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely,Hotel Management

Dear Ronald, We extend our gratitude for taking the time to review your stay at our hotel. We know a fresh, clean hotel lights our mood for a beautiful holiday. Therefore, we sincerely apologize for any inconvenience caused, as it can disturb our peaceful rest. Our hotel is committed to ensuring cleanliness and providing the best hospitality service to all guests. As such, the issues will be addressed appropriately, so no one has to encounter this unpleasant environment. We hope you will give us another chance to show you the hospitality you deserve on your next visit.Sincerely,Hotel Management

Dear Julia, Thank you for taking the time to give us your feedback. We want all our guests to experience a clean, well-maintained suite as their home away from home. Therefore, we sincerely apologize that this was not your experience. We appreciate valuable feedback like yours and have shared them with our housekeeping and maintenance team to ensure all rooms are thoroughly cleaned and inspected before allocating them to future guests. Again, we are very sorry for the problems you encountered. We hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management