Thank you for bringing this to my attention. We have actually ordered a new living room set and will be delivered next week. Next time you are in the area please come see us again.

Thank you for the review. Please come see us again

Thank you. See you again next time!

So glad to see you enjoyed your stay with. Hope to have you back next time you are in the area.

So glad to see you enjoyed your stay with us. Please come see us again next time you are in the area.

Thank you for leaving this great review. We are happy to hear you and your family enjoyed your stay. Cant wait to have you back.

At the last minute we did have an AC issue with the rental you were to go to. So for that we did upgrade you to a private pool home which had its own game room/pool and spa. When you contacted me regarding the spa not working, I went by and it was working. You had to turn both knobs for the spa. One is for heat and the other is for the bubbles. Both worked when I went by. The pool was not dirty when I went by and is professionally cleaned weekly. I do have time stamped photos of when the pool was serviced during your stay. The dryer you reported as not drying properly. We did since have it serviced as is working fine now. With vacation rentals its customary to get a starter supply of toilet paper, paper towels, dish tabs, trash bags and bar soap. However once you go through that you do have to supply your own. Trash is only picked up once per week by the county. I myself took out the trash before you arrived and actually while you were there put the recycle bin out on your behalf.

So glad to see you enjoyed your stay with us. Please come see us again.

Hello. We have reviewed this response and after speaking to you surprised you left this remark. To start the particular condo you booked did require a resort fee. You advised me that you were not aware of this. You admittedly arrived early and the check in time is not until 4pm. Even if it was a few minutes or an hour early they don't provide information until 4pm during this busy season as cleaners are desperately trying to get the rentals ready in a timely manner and don't always have a minute to update it that its clean. We did provide the correct check in details, however we understand there was a break down at the clubhouse and this may have delayed you just a few moments for getting into your rental initially. If there was do DVD player, I apologize. Unfortunately you did not mention this during your stay so we did not find out it was missing until after you departed from the rental. Had we have known I could have delivered one to you. The chair you show pictures of was covered with a proper chair cover. For some reason you had removed it. Otherwise the chair is in perfect working order. Sometimes the TVs go offline due to the wrong input being entered. Easy fix if you are in front of the TV but not as easy over the phone to explain. The text your received about checking out early until the "figured it out" lasted no more than 15 minutes. With all of this in mind....since you mentioned you were not aware of the resort fee and for the issues you mentioned above , we did compensate you very fairly.

We are so happy to hear you have enjoyed your stay with us. We hope you come back to see us again. Thank you.

Thank you for your review. We are so glad to hear you had a great stay with us. We invite you back to see us again the next time you are in the area. Thanks again.

Hi Donna! Thank you for this awesome review. We are so glad to hear about your recent stay with us. Thank you for keeping us in mind for friends or family coming to visit...and welcome to Florida.

Thank you your review. We apologize that the unit you wanted was no longer available. It is not ideal to be moved and as this was Christmas week we are happy we were able to accommodate you in larger rental (even if it was not needed). This property had the same amenities as described online. Condos have a community pool (not private). Thank you for your understanding in this situation.

Thank you very much for this great review on the property. We are glad to hear you enjoyed your stay with us. We truly hope that the next time you are in the area you come back and stay with us again. Thanks again.

Thank you for your review on our property. We are glad you enjoyed your stay and hope you come back to see us again. Thanks again.

Thank you very much for your review. We are happy you enjoyed your stay with us. Please come see us again.

We wish to know why you have decided to rate your stay a 1 out of 5. If there is/was a problem we sure would like to know about it and try to rectify the situation. Thank you.

Thank you for this great review. We are very pleased that we were above your expectations. We hope to have you back again in the future. Thank you.

Thank you for your review of us. We are glad you have enjoyed your stay.

Thank you for your review. We are very pleased to hear you have enjoyed your stay with us.

Thank you for the review. Please feel free to email me about which rental you stayed in so that we can check out the electronics. As far as pests , we do have a monthly pest control service in all rentals. Hopefully this wasn't a big issue though. Thanks again.

Thank you VERY MUCH for the review. We are so happy to hear about your recent stay with us. We hope to have you back again soon.

Thank you. Please come see us again next time you are visiting the area.

Thank you Blake for the awesome review. We are thrilled to hear that you enjoyed your stay. We do hope that you come back and stay with us again the next time you are visiting the area. Thanks again!

We are very sorry you were disappointed with your recent stay. The property manager did meet with you and we understand that everything was taken care of to your satisfactory. We are glad that you brought things to our attention though. This is definitely not the norm and since all items have been addressed and fixed. We do hope you decide to give us another try the next time you are in town. Thank you.

Thank you for taking the time to make this review. We are very happy to hear you enjoyed your stay. We can't wait to have you back again. Thanks.

Thank you for your review. We greatly appreciate the feedback. We hope to have you back again soon.

We are very happy to hear that your family enjoyed their stay. We hope to have you back again soon. Thank you.

Hello. We apologize that you did not get the condo you booked. Sometimes these things happen and are out of our control. However we did provide an upgraded location, gave you a late check out and other offers given to try to make up for the last minute change. We apologize for the inconvenience of the change but want to assure you this is not normal practice. Thank you.

Thank you for your kind review. We hope to have you back again soon.

Hello. Thank you for bringing this to our attention as we strive for excellent customer service. We will be looking into this situation further. We do hope you choose to give us another try as it is not normal for us to receive this kind of complaint.

Hello , We do wish you would have contacted us if there was a problem. After reviewing our logs, no call was made to us. We strive for excellent customer service and would have been happy to come to the rental if there was an issue. We hope you do give us another try as we have many wonderful rentals to offer.

Thank you Joann for your feedback . We always like to hear what our guests are looking for to make their stay more enjoyable. We have contacted the owner of this home and put in a request for the newer model TVs. In fact most of the homes have already switched over. Chances are next time you come stay with us you won't have this issue. Thanks again for you feedback.

Thank you for your feedback. Please come see us again soon. Thanks.