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奧蘭多國際大道北希爾頓花園酒店的評價

3 out of 5
奧蘭多國際大道北希爾頓花園酒店
5877 American Way, Orlando, FL

評價

9.0

卓越

10 分評分，優異；1002 則評價中有 656 則" "
8 分評分，不錯；1002 則評價中有 252 則" "
6 分評分，一般；1002 則評價中有 52 則" "
4 分評分，欠佳；1002 則評價中有 21 則" "
2 分評分，很差；1002 則評價中有 21 則" "

9.2/10 

整潔度

9.4/10 

職員與服務

9.0/10 

設施服務

9.0/10 

住宿狀況

9.0/10 

環保程度

評價

4/10 欠佳

Armon Ben

伴侶同遊, 商務旅客
讚好：整潔度
不滿：設施服務和住宿狀況
The place is under construction. You should check the property and let us know. Disaster stay.
於 2024 年 3 月住了 3 晚
HGI Orlando 於 2024年5月4日的回應
Thank you for taking the time to review our hotel. I sincerely apologize for not meeting and exceeding your expectations and that you were not happy with your stay with us due to noise from hotel renovation. We try our best to notify our guest before their stay and have renovation notice on Hilton brand site as well as on third party booking sites. We’re enhancing the look & feel of our hotel to elevate our guests' experience! We appreciate your understanding & look forward to sharing our new look soon. On behalf of our entire staff, we hope you will give us the opportunity to serve you again in the future.

10/10 優異

JONGMIN

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and friendly
於 2024 年 4 月住了 1 晚

10/10 優異

HENRY (Doral)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
El hotel ha estado en renkvacion y esta muy bien. Estan haciendo un buen trabajo
於 2024 年 4 月住了 1 晚

8/10 不錯

Dora

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Place is very convenient to where my daughter lives
於 2024 年 4 月住了 2 晚

10/10 優異

Joseph

讚好：整潔度、職員與服務、設施服務和住宿狀況
$16 dollars for Breakfast you get free at other places seem to have a lot of people upset
於 2024 年 4 月住了 1 晚

10/10 優異

Katherine

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

4/10 欠佳

Kristen

家人同遊
It was very noisy. Construction work started at 8am on Saturday. It was our weekend away. Not relaxing at all.
於 2024 年 3 月住了 1 晚

6/10 一般

John

多人同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
Within minutes of making a non-refundable booking I received notification that the hotel is currently being renovated. I compained by email but was referred to a webpage containing a notice that the room booking was non-refundable. If I had received a warning about the renovation works before booking the room I would not have proceeded with the booking. The way the transaction was made was plain dishonest. I have photographic and audio evidence of the mess at the hotel. No grumbles about the staff. They were all friendly. Our room was clean and the cleaning staff were good.
於 2024 年 3 月住了 6 晚

10/10 優異

Itzel

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice room!
於 2024 年 3 月住了 1 晚

8/10 不錯

Russell

讚好：整潔度
於 2024 年 3 月住了 1 晚

8/10 不錯

Juliet

多人同遊
讚好：職員與服務
不滿：住宿狀況
於 2024 年 2 月住了 1 晚

10/10 優異

heather

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Damian 於 2024年1月29日的回應
Thanks, for staying with us at the Hilton Garden Inn Orlando north.

2/10 很差

pamela

於 2024 年 1 月住了 2 晚

6/10 一般

Christopher (Denham Springs)

於 2024 年 1 月住了 1 晚

8/10 不錯

Holly

伴侶同遊
讚好：職員與服務
Nice staff. Will be nice when completed.
於 2024 年 1 月住了 1 晚
Damian 於 2024年1月29日的回應
Thanks, for staying with us at the Hilton Garden Inn Orlando north.

2/10 很差

Felix

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Disgusting
Was woken up by getting bit by bed bugs at 2 am and the only thing they did was offer us a 7$ breakfast voucher. So we paid almost 200$ to be eaten up by bed bugs and we have video of all of it.
於 2023 年 12 月住了 1 晚
Irina M. 於 2023年12月21日的回應
Dear valued guest,Thank you for your comments about our hotel. We are very sorry for the fact that you did not have a comfortable stay with us. We take very seriously any comments or suspicions about bed bugs. Our practice is to train the room attendants to examine guest rooms very carefully during the cleaning process to insure we are aware of any insect activity. There were no prior evidence or After we received your comments, we immediately put room out of order and contacted an exterminator and have the room in question inspected very thoroughly. We did not find any evidence of the bed bugs activities and have report from outside exterminator company available for your review. Again, I’m very sorry that you stay was not as enjoyable and memorable as it should be. Please contact me directly so we can discuss your stay further and make it right for you.Sincerely,Irina Marsee, General Manager

10/10 優異

William

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 3 晚
Damian 於 2024年1月29日的回應
Thanks, for staying with us at the Hilton Garden Inn Orlando north.

10/10 優異

Adrian

於 2023 年 12 月住了 2 晚
Damian 於 2024年1月29日的回應
Thanks, for staying with us at the Hilton Garden Inn Orlando north.

10/10 優異

David

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚

8/10 不錯

Ana

於 2023 年 11 月住了 1 晚

10/10 優異

Rodrigo

家人同遊, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚

6/10 一般

真實旅客

讚好：整潔度和職員與服務
Estadia razoável
O quarto do hotel precisa ser atualizado. Não havia cofre no quarto.
於 2023 年 11 月住了 5 晚

10/10 優異

Dana

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚

2/10 很差

jose

家人同遊
讚好：職員與服務
不滿：住宿狀況
The staff was great , but the hotel was bieng renovated and there was alot of construction in the room rite next to ours, also the shower in room 305 has a patch that fell off the roof and the mold kept me sneezing.
於 2023 年 11 月住了 1 晚

10/10 優異

Glen

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚

10/10 優異

Jahdaris

Good
於 2023 年 11 月住了 1 晚

8/10 不錯

Ileana (Miami)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
fast and easy check in, staff very hospitable, less than a mile from universal. The beds didnt appear as yummy as past stays in hilton
於 2023 年 10 月住了 1 晚

10/10 優異

David

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚

10/10 優異

Karen

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lady in the front and tiki bar was really nice
於 2023 年 10 月住了 1 晚

10/10 優異

Tara J.

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We went to Universal and loved this hotel! We were thrilled with the hearty inexpensive breakfast, the great pool with cabanas, the tiki bar by the pool, the available washer/dryers, the quality of the food we ordered from the room, the comfort of the beds, the free shuttle to the parks, and the exceptional service of all the staff. In fact, we were so pleased that we found the Disney mid-priced resort very disappointing in comparison. We definitely got an incredible value and wonderful experience. We'd definitely plan to stay here again and will recommend it to friends!
於 2023 年 10 月住了 3 晚

10/10 優異

ana

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice
於 2023 年 10 月住了 1 晚

10/10 優異

Francisco

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent customer service, clean and nice location
於 2023 年 10 月住了 1 晚

10/10 優異

Amber

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I liked that it was convenient to certain locations and close to the interstate.
於 2023 年 10 月住了 1 晚

8/10 不錯

Shiney

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property was nice and standard. Met my expectations. Wish there were more frequent shuttles to and from universal studios.
於 2023 年 10 月住了 3 晚

10/10 優異

Stephany

伴侶同遊
讚好：設施服務
The rooms are nice and kept clean. They are remodeling but we didnt notice too much disruption. Convenient location to Universal Studios which was our main destination.
於 2023 年 10 月住了 3 晚

10/10 優異

María D

於 2023 年 10 月住了 3 晚

6/10 一般

Tammy

家人同遊, 多人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Needs a Refresh
The staff was very accommodating. The rooms and bathrooms were not cleaned well. The showers need to be cleaned better. The hotel needs a refresh.
於 2023 年 9 月住了 2 晚

10/10 優異

Efrain

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 4 晚

10/10 優異

Satchidanand

讚好：整潔度和職員與服務
Staff was very friendly, helpful and courteous. Room was clean, property was well maintained.
於 2023 年 8 月住了 7 晚

10/10 優異

Alicia

讚好：整潔度、職員與服務和住宿狀況
Excelente localizacion, tiene shuttle para los parque es universal, island y volcano
於 2023 年 8 月住了 3 晚

8/10 不錯

Jason

於 2023 年 9 月住了 1 晚

10/10 優異

jesse

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Would return in this hotel if going back to Universal
於 2023 年 9 月住了 2 晚

6/10 一般

Glenn

伴侶同遊, 商務旅客
讚好：整潔度和設施服務
I did not like the bed. it was uncomfortable. I also didn't like the fact that we would have to pay $15.00 a person for breakfast. WHAT CROOKS !!! So we decided to spend the rest of our stay at Laquinta, who has way more comfort in their beds, and a Free breakfast !
於 2023 年 8 月住了 1 晚

10/10 優異

Christopher

讚好：整潔度、職員與服務和住宿狀況
Excellent
於 2023 年 8 月住了 2 晚

10/10 優異

Eyvind

家人同遊
讚好：整潔度、職員與服務和客房舒適度
於 2023 年 8 月住了 1 晚

10/10 優異

Carlos (COCONUT CREEK)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Excellent property! Recommended!
於 2023 年 7 月住了 1 晚
Hilton Garden Inn 於 2023年8月2日的回應
Glad you enjoyed! We hope to see you again in the future.

8/10 不錯

Sharese

於 2023 年 7 月住了 3 晚

10/10 優異

Perez

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Esta bastante buena bonita y barata
於 2023 年 7 月住了 2 晚
-HGI Orlando 於 2023年7月29日的回應
Thank you very much.

10/10 優異

Nancy (Lawrenceville)

讚好：整潔度
於 2023 年 7 月住了 2 晚
HGI Orlando 於 2023年7月29日的回應
Thank you for the review!

10/10 優異

Norberto

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Relaxed weekend
Excellent weekend stay!
於 2023 年 7 月住了 2 晚
-FOS HGI Orlando 於 2023年7月29日的回應
It is great to hear you had an excellent stay. We hope to welcome you back soon.