大堂休息區
查看供應

奧蘭多/艾爾塔蒙特溫泉希爾頓酒店的評價

4 out of 5
奧蘭多/艾爾塔蒙特溫泉希爾頓酒店
350 S Northlake Blvd, Altamonte Springs, FL

評價

8.6

優異

10 分評分，優異；1003 則評價中有 599 則" "
8 分評分，不錯；1003 則評價中有 211 則" "
6 分評分，一般；1003 則評價中有 86 則" "
4 分評分，欠佳；1003 則評價中有 57 則" "
2 分評分，很差；1003 則評價中有 50 則" "

9.0/10 

整潔度

8.8/10 

職員與服務

8.4/10 

設施服務

8.8/10 

住宿狀況

8.8/10 

環保程度

評價

2/10 很差

Lucas

讚好：職員與服務
不滿：住宿狀況
The AC is very noise
於 2024 年 4 月住了 1 晚
Atorres 於 2024年4月26日的回應
Sorry for the issue you had with the AC. We will be sure to correct the issue for the next guest

10/10 優異

Songyun

於 2023 年 12 月住了 1 晚
Jaclyn Lorigan General Manager 於 2024年1月30日的回應
Thank you for staying with us and your recent feedback!

6/10 一般

Zedong

親子同遊
一般的地方没什呢意思
於 2021 年 12 月住了 2 晚
David 於 2022年2月11日的回應
Thank you for taking a moment to share your experience. I hope our staff went above and beyond to make your stay warm and welcoming. Our executive team is reviewing your comments to ensure our guests have an excellent experience at our property. It was an absolute pleasure having you as our guest. We truly appreciate you choosing us as your home away from home! We hope to see you again in the not too distant future!

10/10 優異

Debra

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice location.
於 2024 年 5 月住了 1 晚
Atorres 於 2024年5月20日的回應
Thank you for your response. We are happy to know you had a great time. Please come back again.

10/10 優異

Heather

伴侶同遊
讚好：設施服務
Amy was amazing, as she checked us in. She was very kind and made us feel welcome. We enjoyed our conversation with her about FSU. The room was spotless, the property was lovely and close to everything! We had a great stay!
於 2024 年 5 月住了 1 晚
Atorres 於 2024年5月20日的回應
Thank you for your response. We are happy to know you had a great stay. Please come back again

6/10 一般

Johanna

讚好：設施服務
wouldve been better if it had free breakfast
於 2024 年 5 月住了 1 晚
Atorres 於 2024年5月15日的回應
Thank you for your review and feedback. We do have a separate charge for breakfast but we also have packages online that include breakfast. We do ensure this transparency on our website. We are hopeful you will join us again in the future.

10/10 優異

Willie

讚好：整潔度、職員與服務和住宿狀況
The Food Was Excellent & The Hotel Is Very Quiet & Cozy.
於 2024 年 5 月住了 1 晚
Atorres 於 2024年5月15日的回應
Thank you for a great review and we hope to see you again soon!!!

10/10 優異

Rajesh

於 2024 年 4 月住了 1 晚
Atorres 於 2024年5月15日的回應
Thank you for a great response and we hope to see you again in the future.

10/10 優異

Jasmine

家人同遊, 親子同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very easy
於 2024 年 5 月住了 1 晚
Atorres 於 2024年5月13日的回應
Thank you for your recent stay with us. We are hopeful that you will continue to travel with us in the future.

10/10 優異

Julia

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was perfectly clean and efficient for our needs
於 2024 年 5 月住了 3 晚
Atorres 於 2024年5月13日的回應
Thank you for your recent stay, We are happy to hear you gave us a 5. We are hopeful that you will visit us again in the future.

10/10 優異

Ferdows

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean
於 2024 年 5 月住了 2 晚
Atorres 於 2024年5月11日的回應
Thank you for your response

8/10 不錯

Gregory

家人同遊
讚好：整潔度、設施服務和住宿狀況
I was very disappointed that the staff denied my family the continental breakfast on the premise we used a third party app to book the room. That's not what was advertised or explained during check-in.
於 2024 年 5 月住了 2 晚
Atorres 於 2024年5月10日的回應
Thank you for giving us the feed back. We are very sorry to hear about the issue with breakfast. This is a separate charge for all guest. We hope that you had a safe travel and hope to hear from you soon.

8/10 不錯

Rodney

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
No place to charge an EV on site
於 2024 年 5 月住了 1 晚
Atorres 於 2024年5月8日的回應
Hello and thank you for your feedback. I am truly sorry that our location is unable to provide EV charging stations at the moment. We hope you had a great stay and we hope to see you again soon

6/10 一般

Laura

家人同遊
讚好：職員與服務
The hotel is nice, but our room smelled like mold.
於 2024 年 4 月住了 3 晚
Atorres 於 2024年5月8日的回應
Hello and thank for your recent stay with us. We are sorry to hear about the issue you had in your room. I have forwarded this to our housekeeping department and we are sure to make any corrections needed

8/10 不錯

Kenneth

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Atorres 於 2024年5月8日的回應
Thank you for your feedback. We are happy to know that you enjoyed your stay and we are hopeful you will come back again

8/10 不錯

Tag

親子同遊, 商務旅客
讚好：整潔度、職員與服務和設施服務
Staff very nice. Breakfast sign was hidden. Ironing board was broken and almost useless. Very clean though.
於 2024 年 4 月住了 1 晚
Atorres 於 2024年5月2日的回應
Thank you for you rrecent stay and feedback. We are hopeful you will visit us again in the future

10/10 優異

Jesse

於 2024 年 4 月住了 2 晚
Atorres 於 2024年5月2日的回應
Thank you for a great score. We hope that you will revisit again in the future.

6/10 一般

Orlando

讚好：整潔度、職員與服務和住宿狀況
It was good
於 2024 年 4 月住了 2 晚
Atorres 於 2024年4月26日的回應
Thank you for your feedback and we hope you come back again

10/10 優異

Lauren

讚好：住宿狀況
The hotel was clean and quiet. Exactly what we were looking for.
於 2024 年 4 月住了 1 晚
Atorres 於 2024年4月26日的回應
Thank you for your feedback and we hope you come back again

8/10 不錯

Gavin

讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was nice overal clean, the staff i had very little interactions but the ones i did have were very pleasant the only 2 knocks i had was that the outelts by my bed was loose and if i plugged one charger in amd then the other they both wouldnt charge. So i had to find the other outlet across the room. And the last one i get it is for safety of the staff but when you come in late the side entrance door wouldn't let you in and you had to walk halfway around the building to get in but otherwise was a great stay and will be back again soon
於 2024 年 4 月住了 3 晚
Atorres 於 2024年5月8日的回應
Thank you for your feedback. We are happy to hear that most of your stay was great. We are hopeful in the future you will come again.

4/10 欠佳

Lourdes

於 2024 年 4 月住了 2 晚
Atorres 於 2024年5月13日的回應
Thank you for your recent stay and survey. We are sorry we did not provide a 5 but we are hopeful you will continue to travel with us in the future

2/10 很差

REYNALDO

讚好：職員與服務
不滿：整潔度和住宿狀況
The room smelled humid because the condensation of the ac kept accumulating in the rug. The hotel needs a renovation asap
於 2024 年 4 月住了 2 晚
Atorres 於 2024年4月21日的回應
Hello and thank you for your feedback. We are truly sorry to hear about your experience. I have sent this review to all departments so we can make the necessary changes to assist our future guest

4/10 欠佳

Lourdes

讚好：整潔度和職員與服務
Staff did a great job in communicating back in a timely manner. Property had no water at night for me to shower at night after a full day at work, which was a terrible experience!
於 2024 年 4 月住了 1 晚
Atorres 於 2024年4月26日的回應
Sorry for the terrible experience with the water. We will notify our engineering team to correct the issue

4/10 欠佳

Manuel (Lima)

伴侶同遊
讚好：設施服務和住宿狀況
不滿：整潔度
On our first morning we found a roach in the shower. We called the operator and she said that someone would come to the room. Two hours later I had to killed and cleaned as I need it to go out. As I was going out I approached the reception, mention the issue and the clerk didn't seem to care. I have photos to prove.
於 2024 年 4 月住了 3 晚
Jaclyn Lorigan General Manager 於 2024年4月16日的回應
thank you for bringing this to our attention; we have shared this feedback with our Executive Management team to help improve. We apologize for any inconvenience this may have caused you.

10/10 優異

Mark

多人同遊
讚好：職員與服務、設施服務和住宿狀況
Can walk to Ross in less than 15 minutes. Staff was friendly. Room was clean and modern. Concierge texted me so I could get immediate help with anything
於 2024 年 4 月住了 2 晚
Jaclyn Lorigan General Manager 於 2024年4月15日的回應
Thank you for your recent stay with us and for your feedback. We hope you stay with us again soon!

10/10 優異

Shaquanah

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Jaclyn Lorigan General Manager 於 2024年4月16日的回應
Thank you for staying with us and sharing your experience feedback!

10/10 優異

Mike

讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean, spacious, cable with Hbo. Angel good nice customer service.
於 2024 年 4 月住了 2 晚
Jaclyn Lorigan General Manager 於 2024年4月15日的回應
Thank you for your recent stay and feedback. We hope you stay with us again soon!

10/10 優異

Loudwige

讚好：整潔度
於 2024 年 4 月住了 1 晚
Jaclyn Lorigan General Manager 於 2024年4月15日的回應
Thank you for your recent stay and feedback. We hope you stay with us again soon!

10/10 優異

Thomas

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Jaclyn Lorigan General Manager 於 2024年4月15日的回應
Thank you for your recent stay and feedback. We hope you stay with us again soon!

10/10 優異

Kiriaki

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel and the staff are wonderful. My only issue was no microwave in the rooms
於 2024 年 3 月住了 5 晚
Jaclyn Lorigan General Manager 於 2024年4月15日的回應
Thank you for your recent stay and feedback. We hope you stay with us again soon! We are adding microwaves to our suites and corner king rooms; as well we do offer microwaves in the F&B outlets for guests.

6/10 一般

Monis

商務旅客
讚好：整潔度和設施服務
Room was missing microwave and the AC was very loud (literally ran like a motor)
於 2024 年 4 月住了 1 晚
Jaclyn Lorigan General Manager 於 2024年4月15日的回應
Thank you for your recent stay and feedback. We are in the process of adding Microwaves to all of our suites and corner king rooms; we do offer microwaves in the F&B outlets to guest.

8/10 不錯

Fabiola

於 2024 年 3 月住了 4 晚
Atorres 於 2024年4月21日的回應
Thank you for your response. We value your opinion and hope to see you again.

10/10 優異

Cynthia (coraopolis)

讚好：整潔度
於 2024 年 3 月住了 1 晚
Jaclyn Lorigan General Manager 於 2024年4月2日的回應
Thank you for your feedback and for staying with us! We hope you visit us again soon.

8/10 不錯

Shar'Breona

於 2024 年 3 月住了 1 晚
Jaclyn Lorigan General Manager 於 2024年4月2日的回應
Thank you for your feedback and for staying with us! We hope you visit us again soon.

6/10 一般

Patrick

Didn’t like the attach room doors
於 2024 年 3 月住了 3 晚
Jaclyn Lorigan General Manager 於 2024年4月2日的回應
Thank you for your feedback and for staying with us! We hope you visit us again soon.

10/10 優異

Alfred

於 2024 年 3 月住了 1 晚
Jaclyn Lorigan General Manager 於 2024年4月15日的回應
Thank you for your recent stay and feedback. We hope you stay with us again soon!

10/10 優異

jose

讚好：整潔度、職員與服務和住宿狀況
Everything was great
於 2024 年 3 月住了 3 晚
Jaclyn Lorigan General Manager 於 2024年3月18日的回應
Thank you for your recent stay and feedback. We hope to have you back again real soon!

6/10 一般

JUDIANNE (Clearwater)

讚好：職員與服務和設施服務
不滿：整潔度和住宿狀況
I found a dead roach in the fridge and room wasn’t clean
於 2024 年 3 月住了 1 晚
Jaclyn Lorigan General Manager 於 2024年4月2日的回應
Thank you for your feedback our Executive team is reviewing this and we apologize for the inconveniences.

6/10 一般

Robert Aylin

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Bed and pillows were nice, a/c was extremely loud sounded like a tractor when turning on. Overall was ok, decent rate…
於 2024 年 3 月住了 2 晚
Jaclyn Lorigan General Manager 於 2024年3月18日的回應
Thank you for your recent stay and feedback. We apologize for the inconvenience you may have experienced as our AC units do run differently than home AC units; which does make the noise sound louder.

6/10 一般

Robert (Apopka)

讚好：整潔度
My least favorite thing about my stay was that they do not offer breakfast and the cafe downstairs is unappealing and over priced. The pool is right next to I4 highway and was small, unimpressive, and overcrowded with kids. Rooms were clean and the bed was comfortable, but overall not up to the level one would expect from a Hilton.
於 2024 年 3 月住了 2 晚
Jaclyn Lorigan General Manager 於 2024年3月18日的回應
Thank you for your recent stay; we apologize for the inconvenience you may have experienced as we certainly do try to live up to our guest expectations.

6/10 一般

Kenneth (St. Petersburg)

家人同遊, 商務旅客
讚好：整潔度、職員與服務和設施服務
No microwaves. No privacy in bathroom with barn door style door.
於 2024 年 3 月住了 2 晚
Jaclyn Lorigan General Manager 於 2024年3月18日的回應
Thank you for your recent stay and feedback.

10/10 優異

Renee

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Jaclyn Lorigan General Manager 於 2024年3月18日的回應
Thank you for your recent stay and feedback. We hope to have you back again real soon!

10/10 優異

Ana

讚好：整潔度
於 2024 年 3 月住了 1 晚
Jaclyn Lorigan General Manager 於 2024年3月18日的回應
Thank you for your recent stay and feedback. We hope to have you back again real soon!

10/10 優異

Jedi

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good
於 2024 年 3 月住了 1 晚
Jaclyn Lorigan General Manager 於 2024年4月2日的回應
Thank you for your feedback and for staying with us! We hope you visit us again soon.

10/10 優異

Rochelle (MADISON)

商務旅客
讚好：整潔度、職員與服務和設施服務
Area of ice machine had a very bad oder, smell of rotting milk Website said heated pool, but it was definitely NOT heated
於 2024 年 3 月住了 4 晚
Jaclyn Lorigan General Manager 於 2024年3月18日的回應
Thank you for your recent stay and feedback.

4/10 欠佳

Lana

於 2024 年 3 月住了 4 晚
Jaclyn Lorigan General Manager 於 2024年4月2日的回應
Thank you for your feedback and for staying with us! We hope you visit us again soon.

10/10 優異

Fernando (Homestead)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great and quiet!
於 2024 年 2 月住了 2 晚
Jaclyn Lorigan General Manager 於 2024年3月18日的回應
Thank you for your recent stay and feedback. We hope to have you back again real soon!

8/10 不錯

Elvira

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Location. I didn't like the shower no hot water only like warm.
於 2024 年 2 月住了 1 晚
Jaclyn Lorigan General Manager 於 2024年2月27日的回應
Thank you for staying with us and for sharing your feedback.

6/10 一般

Heather

於 2024 年 2 月住了 2 晚
Jaclyn Lorigan General Manager 於 2024年4月2日的回應
Thank you for your feedback and for staying with us! We hope you visit us again soon.

8/10 不錯

Amina

伴侶同遊
讚好：整潔度、職員與服務和設施服務
did what it needed to do
於 2023 年 12 月住了 1 晚
Jaclyn Lorigan General Manager 於 2024年2月27日的回應
Thank you for staying with us and for sharing your feedback.