住宿設施服務

奧蘭多大湖區麗思卡爾頓酒店的評價

5 out of 5
奧蘭多大湖區麗思卡爾頓酒店
4012 Central Florida Parkway, Orlando, FL

評價

9.2

卓越

10 分評分,優異;1000 則評價中有 756 則" "
8 分評分,不錯;1000 則評價中有 141 則" "
6 分評分,一般;1000 則評價中有 59 則" "
4 分評分,欠佳;1000 則評價中有 24 則" "
2 分評分,很差;1000 則評價中有 20 則" "

9.4/10 

整潔度

9.4/10 

職員與服務

9.6/10 

設施服務

9.4/10 

住宿狀況

9.6/10 

環保程度

評價

10/10 優異

Bin

於 2022 年 8 月住了 3 晚
Assistant Rooms Executive 於 2022年11月16日的回應
Dear Bin, Thank you for your stay at The Ritz-Carlton Orlando, Grande Lakes, and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We enjoyed having you as our guest and hope to see you again soon. Javier Tamajon,Assistant Rooms Executive

8/10 不錯

K Hoikkala

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
愛好高爾球純粹度假人士的理想酒店
如果純粹度假基本上還是不錯,對喜愛打高爾夫球的人士來說是最合適不過,但對商務人士就不是太方便,因為Wifi不穩定,經常斷線,這樣影響工作,不能及時收發電郵耽誤工作和生意了!

10/10 優異

NA

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
总体比较满意
酒店设施比较不错,配套设施比较齐全,晚上在酒吧小坐,和好友畅谈,比较惬意

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
nice hotel,
this hotel is very nice in value to the price! i would love to come next time! the hotel is huge, it is connected with JW Marriott. the lake in the hotel is beautiful too. i lost my post but the staff were very helpful and trying to help. Fortunately I had insurance covered.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
一所適合渡假的飯店
房間比較簡潔,欠缺現代感,也比較舊,完全欠缺東方的餐廳,酒店內的餐廳也沒有特色,更沒有適合兒童的餐點,早餐不錯,周邊環境也很美。

6/10 一般

John J

於 2024 年 4 月住了 3 晚
Director of Room Operations 於 2024年4月29日的回應
Dear John, Thank you for taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize if we fell short of this. We hope to have the opportunity to make your next visit perfect in every respect.Javier Tamajon,Director of Room Operations

4/10 欠佳

John J

於 2024 年 4 月住了 2 晚
Director of Room Operations 於 2024年4月28日的回應
Dear John, We are very sorry that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will revisit so we can make it up to you.Javier Tamajon,Director of Room Operations

10/10 優異

dawod

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Ester was an excellent host.
於 2024 年 4 月住了 1 晚
Director of Room Operations 於 2024年4月6日的回應
Dear Dawod, Thank you for acknowledging our distinguished service at The Ritz-Carlton Orlando, Grande Lakes. We are committed to providing an exceptional experience for every guest, and we are pleased we exceeded your expectations. We appreciate you mentioning Ester by name, and we will enjoy passing along your compliments. We look forward to your next visit. Javier Tamajon,Director of Room Operations

10/10 優異

ken

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Director of Room Operations 於 2024年4月6日的回應
Dear Ken, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The Ritz-Carlton Orlando, Grande Lakes.Javier Tamajon,Director of Room Operations

10/10 優異

Elianora

於 2024 年 3 月住了 3 晚
Director of Room Operations 於 2024年4月20日的回應
Dear Elianora, Thank you for taking the time to leave your outstanding rating regarding your visit to The Ritz-Carlton Orlando, Grande Lakes. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your business and hope that we will have a chance to serve you again in the future. Javier Tamajon,Director of Room Operations

10/10 優異

Michael

商務旅客, 多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 5 晚
Director of Room Operations 於 2024年2月5日的回應
Dear Michael, It is wonderful to know you enjoyed everything about your time at The Ritz-Carlton Orlando, Grande Lakes, and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We appreciate your generous rating, and we look forward to hosting you again soon. Javier Tamajon,Director of Room Operations

10/10 優異

sami

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Winter trip to the Sunny State.
Great facility. Welcoming staff.
於 2024 年 1 月住了 2 晚
Director of Room Operations 於 2024年1月30日的回應
Dear Sami, We appreciate the excellent rating, and we thank you for choosing The Ritz-Carlton Orlando, Grande Lakes. It is always lovely having our devotion to service recognized as we are committed to providing our guests the finest personal service and amenities with a warm, relaxed, yet refined ambiance. It was our pleasure accommodating you, and we look forward to your next visit.Javier Tamajon,Director of Room Operations

10/10 優異

Michael

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 4 晚
Director of Room Operations 於 2024年1月25日的回應
Dear Michael,Thank you for your wonderful rating. We are glad that we could exceed all of your expectations and that you loved your time at our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The Ritz-Carlton Orlando, Grande Lakes. Javier Tamajon,Director of Room Operations

6/10 一般

Kyung

讚好:整潔度和住宿狀況
於 2024 年 1 月住了 3 晚
Director of Room Operations 於 2024年1月9日的回應
Dear Kyung, We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience.Javier Tamajon,Director of Room Operations

10/10 優異

Ronald (milwaukee)

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 2 晚
Director of Room Operations 於 2024年1月9日的回應
Dear Ronald, We enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at The Ritz-Carlton Orlando, Grande Lakes, I invite you to come back and stay with us again whenever you are in the area!Javier Tamajon,Director of Room Operations

10/10 優異

Maxim

讚好:整潔度、職員與服務和住宿狀況
Nice place, well-run
於 2024 年 1 月住了 1 晚
Director of Room Operations 於 2024年1月9日的回應
Dear Maxim, We appreciate the gracious review, and we thank you for choosing The Ritz-Carlton Orlando, Grande Lakes. We are one of the true luxury resorts to call Orlando home, and it is always lovely having to exceed our guests' expectations. It was our pleasure accommodating you, and we look forward to your next visit.Javier Tamajon,Director of Room Operations

10/10 優異

Nagaraju

於 2023 年 12 月住了 6 晚
Assistant Rooms Executive 於 2023年12月30日的回應
Dear Nagaraju, Thank you for staying with us and for your gracious rating. On behalf of all of us at The Ritz-Carlton Orlando, Grande Lakes we would like to invite you for another outstanding visit.Javier TamajonAssistant Rooms Executive

8/10 不錯

Maxim

讚好:職員與服務、設施服務和住宿狀況
Nice hotel but the staff are not prepared to handle the volume of guests around the holidays. Lines for everything and slow response times.
於 2023 年 12 月住了 3 晚
Assistant Rooms Executive 於 2023年12月29日的回應
Dear Maxim, Thank you for staying with us and for your review. We apologize for the frustration you experienced due to our peak times. Our focus is on creating meaningful experiences through superior guest service, and we are disappointed this was not your encounter. We appreciate your patience and hope you will stay with us again so we may provide you with the seamless, authentic hospitality for which we are known.Javier TamajonAssistant Rooms Executive

10/10 優異

Paul

讚好:整潔度、職員與服務、設施服務和住宿狀況
Carmen at the concierge's desk was particularly helpful to me for many of my questions and excursion needs.
於 2023 年 12 月住了 3 晚
Assistant Rooms Executive 於 2023年12月24日的回應
Dear Paul, Thank you for the warm compliments regarding your stay at The Ritz-Carlton Orlando, Grande Lakes. It is a pleasure knowing how much you enjoyed our devoted Ladies and Gentlemen, especially Carmen. We appreciate you taking the time to share your experience, and we look forward to seeing you again.Javier TamajonAssistant Rooms Executive

10/10 優異

Livia

讚好:職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Assistant Rooms Executive 於 2023年12月19日的回應
Dear Livia, We are delighted you had an outstanding stay at The Ritz-Carlton Orlando, Grande Lakes, and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Javier TamajonAssistant Rooms Executive

10/10 優異

Maureen

親子同遊
讚好:設施服務
A beautiful resort and surrounding area, staff were sooo nice and stay here was lovely!!
於 2023 年 12 月住了 4 晚
Assistant Rooms Executive 於 2023年12月18日的回應
Dear Maureen, On behalf of our Ladies and Gentlemen of The Ritz-Carlton Orlando, Grande Lakes, thank you for the excellent rating. We are pleased to know how much you enjoyed your stay. Our luxury hotel combines exceptional amenities and outstanding service to create the perfect place to relax. It was a pleasure hosting you and we look forward to having you visit again.Javier TamajonAssistant Rooms Executive

10/10 優異

Nancy

於 2023 年 12 月住了 4 晚
Assistant Rooms Executive 於 2023年12月18日的回應
Dear Nancy, Thank you for your terrific rating of The Ritz-Carlton Orlando, Grande Lakes. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon.Javier TamajonAssistant Rooms Executive

10/10 優異

Jessica (Chicago)

於 2023 年 11 月住了 3 晚
Assistant Rooms Executive 於 2023年12月14日的回應
Dear Jessica, On behalf of our Ladies and Gentlemen at The Ritz Carlton Orlando Grande Lakes, thank you for your kind rating. The genuine care and comfort of our guests is our highest mission, and we are delighted this was your experience. We look forward to accommodating you again on your next visit to our vibrant city.Javier TamajonAssistant Rooms Executive

10/10 優異

Nina

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I loved the property and the staff. My family was catered to in every way. From the valet, greeting, hospitality, room, room service and entertainment. Great facility. The only issue I had was I booked through expedia and my trip was paid for in full. I also got charged by the hotel for the same fee. I explained and produced the receipts to the staff only to get told that I would have to take the issue up with expedia. There was no empathy or understanding of the issue, just cold and straightforward. What a damper to an otherwise nice experience.
於 2023 年 11 月住了 2 晚
Assistant Rooms Executive 於 2023年11月23日的回應
Dear Nina, Thank you for being our guest and for sharing your review. We are one of the true luxury resorts to call Orlando home, and it is always lovely having our devotion to service recognized. However, we are very sorry for the billing-related issue you faced and for our Ladies and Gentlemen not being considerate of the same. Unfortunately, financial inquiries on reservations made through a third party, must be made through them, and we suggest you reach out to them. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future.Javier TamajonAssistant Rooms Executive

8/10 不錯

richard (Winter Park)

於 2023 年 11 月住了 1 晚
Assistant Rooms Executive 於 2023年12月9日的回應
Dear Richard, We are glad you enjoyed your time at The Ritz-Carlton Orlando, Grande Lakes. Thank you for your nice rating, and we look forward to your next visit.Javier TamajonAssistant Rooms Executive

6/10 一般

Jerry

讚好:整潔度、住宿狀況和客房舒適度
Disappointed
Service level around the pool was deplorable. Everyone was complaining . They include a 18% service charge… so there’s absolutely no incentive for these people to do a good job. Not what you would expect from a Ritz Carlton. Hotel had less than 50% occupancy and they put me in a third floor room looking straight into some palm trees. Absolutely no view. I know service in our country has nosedived, but you just don’t expect this from a Ritz Carlton. Very little attention to detail.
於 2023 年 11 月住了 3 晚
Assistant Rooms Executive 於 2023年11月17日的回應
Dear Jerry, Thank you for your feedback and for providing your review in regard to your experience. I want to personally extend our apologies for your overall experience at our resort. We value you as our guest and want to assure you that the information you provided will be shared with our Ladies and Gentlemen to focus on providing an enhanced and elevated experience to all our guests. We certainly appreciate your patience and hope you allow us another opportunity to make an engaging memorable experience.Javier Tamajon,Assistant Rooms Executive

6/10 一般

真實旅客

於 2023 年 11 月住了 1 晚
Assistant Rooms Executive 於 2023年12月1日的回應
Dear Andreyah, Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit.Javier TamajonAssistant Rooms Executive

10/10 優異

真實旅客

家人同遊, 多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
Assistant Rooms Executive 於 2023年10月30日的回應
Dear Valued Guest, Thank you for your perfect rating of The Ritz-Carlton Orlando, Grande Lakes. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon.Javier TamajonAssistant Rooms Executive

10/10 優異

Ed

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 3 晚
Assistant Rooms Executive 於 2023年10月19日的回應
Dear Ed, Thank you for choosing The Ritz-Carlton Orlando, Grande Lakes. We are dedicated to providing a comfortable atmosphere for our guests; therefore, we love that you had a pleasant time here. We look forward to another opportunity to make your next visit great.Javier TamajonAssistant Rooms Executive

10/10 優異

Claudia (Apopka)

讚好:整潔度、職員與服務和住宿狀況
All
於 2023 年 9 月住了 1 晚
Assistant Rooms Executive 於 2023年10月3日的回應
Dear Claudia, Thank you for the wonderful rating. It is always gratifying to receive recognition for exceeding expectations, and we are glad you enjoyed your stay. It was our pleasure accommodating you at The Ritz-Carlton Orlando, Grande Lakes, and we hope to see you again soon. Javier Tamajon,Assistant Rooms Executive

10/10 優異

Josh

讚好:整潔度、職員與服務、設施服務和住宿狀況
Peaceful and vary outgoing
於 2023 年 9 月住了 3 晚
Assistant Rooms Executive 於 2023年10月2日的回應
Dear Josh, We appreciate the gracious review, and we thank you for choosing The Ritz-Carlton Orlando, Grande Lakes. We are one of the true luxury resorts to call Orlando home, and it is always lovely having our devotion to service recognized. It was our pleasure accommodating you, and we look forward to your next visit.Javier TamajonAssistant Rooms Executive

10/10 優異

Rhea

Awesome staff
於 2023 年 9 月住了 1 晚
Assistant Rooms Executive 於 2023年9月27日的回應
Dear Rhea, Thank you for being our guest at The Ritz-Carlton Orlando, Grande Lakes. We appreciate your generous comments, and we are pleased we could be a part of your memorable visit. Evaluations like these inspire our Ladies and Gentlemen to continue delivering exceptional service. We hope you will choose us every time your travels bring you to Orlando.Javier TamajonAssistant Rooms Executive

6/10 一般

Gerard (DELRAY BEACH)

讚好:整潔度、設施服務和住宿狀況
minimal poolside service, for food and drink, 1 guy for each for whole pool, 1 hour to get drink
於 2023 年 9 月住了 1 晚
Assistant Rooms Executive 於 2023年9月27日的回應
Dear Gerard, Thank you for choosing us and taking the time to leave a review. Our Ladies and Gentlemen are devoted to giving authentic and warm service, and we regret this was not your experience. We will address this with the appropriate individuals, and we are grateful for your patience. We look forward to another opportunity to provide you with the elevated stay you deserve.Javier TamajonAssistant Rooms Executive

10/10 優異

Fernanda

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 3 晚
Assistant Rooms Executive 於 2023年9月27日的回應
Dear Fernanda, Thank you for choosing The Ritz-Carlton Orlando, Grande Lakes. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Javier TamajonAssistant Rooms Executive

10/10 優異

olashile

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice place to stay I recommend.
於 2023 年 9 月住了 20 晚
Assistant Rooms Executive 於 2023年9月27日的回應
Dear Olashile, We appreciate the excellent rating, and we thank you for choosing The Ritz-Carlton Orlando, Grande Lakes. It is always lovely having our devotion to service recognized as we are committed to providing our guests the finest personal service and amenities with a warm, relaxed, yet refined ambiance. It was our pleasure accommodating you, and we look forward to your next visit.Javier TamajonAssistant Rooms Executive

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、住宿狀況和客房舒適度
Wonderful stay, amenity use can be challenging
Overall wonderful stay, but finding pool seating when the hotel is full is a challenge, and the staff were not initially helpful. It took asking 3 people before we found someone working in the pool area that was willing to help us try to find open chairs. Additionally, be aware that the amenities are shared with the adjoining Marriott property, so the Ritz amenities can be unusable when both properties are busy.
於 2023 年 9 月住了 2 晚
Assistant Rooms Executive 於 2023年9月26日的回應
Dear Guest, Thank you for your review of our hotel. We are pleased you enjoyed your overall stay. We also appreciate feedback that helps us improve our guest services. We apologize for the inconvenience you experienced, and we are grateful for your patience. We will address this with our Ladies and Gentlemen, and we hope you will consider a return visit so we can show you our passion for delivering meaningful and inspiring experiences.Javier Tamajon,Assistant Rooms Executive

10/10 優異

REGINALDO

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good
於 2023 年 9 月住了 2 晚
Assistant Rooms Executive 於 2023年9月25日的回應
Dear Reginaldo, On behalf of the Ladies and Gentlemen of The Ritz-Carlton Orlando, Grande Lakes, thank you for the excellent rating. We are pleased to know how much you enjoyed your stay. We are committed to combining exceptional service and amenities to create a memorable, rejuvenating experience. We look forward to having you visit again.Javier TamajonAssistant Rooms Executive

10/10 優異

Alexandre

讚好:整潔度和客房舒適度
於 2023 年 9 月住了 1 晚
Assistant Rooms Executive 於 2023年9月19日的回應
Dear Alexandre, Thank you for taking the time to share your generous rating with us and for letting us know we met all of your expectations. It was a pleasure hosting you and we look forward to your return. Javier TamajonAssistant Rooms Executive

10/10 優異

Steve

讚好:住宿狀況
於 2023 年 9 月住了 1 晚
Assistant Rooms Executive 於 2023年9月11日的回應
Dear Steve, Thank you for choosing The Ritz-Carlton Orlando, Grande Lakes and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Javier TamajonAssistant Rooms Executive

10/10 優異

Lei

於 2023 年 8 月住了 4 晚
Assistant Rooms Executive 於 2023年9月29日的回應
Dear Lei, We appreciate the gracious review, and we thank you for choosing The Ritz-Carlton Orlando, Grande Lakes. It was a pleasure hosting you, and we look forward to your next visit.Javier TamajonAssistant Rooms Executive

10/10 優異

Dan (Metairie)

商務旅客, 多人同遊
讚好:整潔度、設施服務和住宿狀況
Great place to stay! Highly recommend
於 2023 年 9 月住了 2 晚
Assistant Rooms Executive 於 2023年9月7日的回應
Dear Dan, On behalf of our Ladies and Gentlemen of The Ritz Carlton Orlando Grande Lakes, thank you for the excellent rating. We are pleased to know how much you enjoyed your stay. Our luxury hotel combines exceptional amenities and outstanding service to create the perfect place to relax in exciting Orlando. We look forward to having you visit again.Javier TamajonAssistant Rooms Executive

10/10 優異

Marc

親子同遊
讚好:整潔度、設施服務和住宿狀況
Wonderful
於 2023 年 8 月住了 5 晚
Assistant Rooms Executive 於 2023年9月3日的回應
Dear Marc, We are delighted you had an outstanding stay at The Ritz Carlton Orlando Grande Lakes and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Javier TamajonAssistant Rooms Executive

10/10 優異

James

於 2023 年 8 月住了 3 晚
Assistant Rooms Executive 於 2023年9月22日的回應
Dear James, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Ritz-Carlton Orlando, Grande Lakes; we look forward to seeing you again soon.Javier TamajonAssistant Rooms Executive

10/10 優異

Mihail

於 2023 年 8 月住了 3 晚
Assistant Rooms Executive 於 2023年9月9日的回應
Dear Mihail, All of us at The Ritz-Carlton Orlando, Grande Lakes appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon.Javier TamajonAssistant Rooms Executive

10/10 優異

Maria

讚好:整潔度和住宿狀況
於 2023 年 8 月住了 1 晚
Assistant Rooms Executive 於 2023年8月20日的回應
Dear Maria, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at The Ritz-Carlton Orlando, Grande Lakes, and we look forward to welcoming you again soon.Javier TamajonAssistant Rooms Executive

10/10 優異

Rishi

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
Fantastic excellent staff and service
於 2023 年 8 月住了 2 晚
Assistant Rooms Executive 於 2023年8月15日的回應
Dear Rishi, Thank you for being our guest and sharing your experience. It is a pleasure to know that you thoroughly enjoyed your stay at The Ritz-Carlton Orlando, Grande Lakes. We strive to provide each guest with an exceptional, personalized experience through our inspired service, and we appreciate you acknowledging our devotion. Thank you once more for your kind remarks, and we look forward to having the pleasure of welcoming you again soon.Javier TamajonAssistant Rooms Executive

10/10 優異

NGOZI (TROY)

讚好:整潔度和住宿狀況
於 2023 年 8 月住了 1 晚
Assistant Rooms Executive 於 2023年8月13日的回應
Dear Valued Guest, Thank you for choosing The Ritz-Carlton Orlando, Grande Lakes, and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Javier TamajonAssistant Rooms Executive

10/10 優異

Sylvia

家人同遊
讚好:整潔度和客房舒適度
於 2023 年 8 月住了 2 晚
Assistant Rooms Executive 於 2023年8月10日的回應
Dear Sylvia, We would like to express our sincere gratitude for your recent stay at The Ritz-Carlton Orlando Grande Lakes. It is with great pleasure that we receive your feedback regarding your pleasant experience and the fact that we exceeded your expectations. We are committed to providing exceptional service and ensuring that each guest enjoys a memorable stay. We sincerely appreciate your patronage and look forward to the pleasure of welcoming you back in the near future.Javier TamajonAssistant Rooms Executive

10/10 優異

Todd

多人同遊
讚好:整潔度和客房舒適度
於 2023 年 8 月住了 3 晚
Assistant Rooms Executive 於 2023年8月10日的回應
Dear Todd, We express our gratitude for selecting The Ritz-Carlton Orlando Grande Lakes as your place of stay. We are delighted to learn that we have surpassed your expectations and that you had a remarkable experience. Our team takes pride in ensuring that our guests receive the highest level of service, and it was an honor to have you as our guest. We hope to have the privilege of welcoming you back in the near future.Javier TamajonAssistant Rooms Executive

6/10 一般

ALLEN (PLAINFIELD)

Everything to Meals to drinks was expensive to the point that you wanted to call somebody because it was price gouging
於 2023 年 8 月住了 3 晚
Assistant Rooms Executive 於 2023年8月8日的回應
Dear Allen, Thank you for taking the time to review your stay. We appreciate hearing from our guests, and we welcome your feedback as we continually strive to enhance our guest experience. We wish you all the best with your future travels, and we hope you will reconsider and stay with us again.Javier TamajonAssistant Rooms Executive