書桌、手提電腦工作空間、熨斗/熨衫板、免費嬰兒床

奧蘭多主題樂園/布納維斯塔湖萬豪唐普雷斯套房酒店的評價

3.5 out of 5

評價

8.6

優異

10 分評分,優異;1269 則評價中有 772 則" "
8 分評分,不錯;1269 則評價中有 268 則" "
6 分評分,一般;1269 則評價中有 114 則" "
4 分評分,欠佳;1269 則評價中有 58 則" "
2 分評分,很差;1269 則評價中有 57 則" "

9.0/10 

整潔度

8.8/10 

職員與服務

9.0/10 

設施服務

9.0/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

??

讚好:整潔度、職員與服務和住宿狀況
It's a good place
於 2023 年 9 月住了 7 晚
Guest Services 於 2023年10月8日的回應
Thanks for staying with us. We appreciate your feedback!

8/10 不錯

Wenyuan

讚好:整潔度和住宿狀況
於 2023 年 8 月住了 2 晚
Guest Services 於 2023年8月20日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

min

讚好:整潔度、設施服務和住宿狀況
於 2023 年 5 月住了 3 晚
Roan T 於 2023年6月4日的回應
Thank you for taking the time to share your thoughts with us. I appreciate you choosing to stay with us.

8/10 不錯

Jun

讚好:整潔度、設施服務和住宿狀況
於 2023 年 4 月住了 4 晚
TPS 於 2023年5月12日的回應
Dear Jun,Thank you for choosing to stay at the TownePlace Suites Orlando Theme Parks/Lake Buena Vista! We appreciate you taking the time to share feedback regarding your experience. The team will be pleased to know that we exceeded your expectations. We look forward to seeing you in the future! Regards, Rosie ThuoAssistant General Manager

10/10 優異

Hazel V

讚好:整潔度、職員與服務、設施服務和住宿狀況
Big rooms, nice breakfast and friendly service!
於 2024 年 4 月住了 4 晚
Guest Services 於 2024年5月2日的回應
Dear Valued Guest,Thank you for your review and for giving us a perfect rating. We're delighted you thoroughly enjoyed your stay in Orlando, and we hope you return soon!

10/10 優異

John

讚好:住宿狀況
於 2024 年 4 月住了 3 晚
Cristina P. 於 2024年4月27日的回應
Thank you for staying with and for taking the time to share your feedback. We appreciate the excellent score and we are looking forward to welcoming you back soon.

6/10 一般

SURESH

家人同遊
讚好:職員與服務
Decent
於 2024 年 4 月住了 3 晚
Guest Services 於 2024年4月20日的回應
Thank you for staying with us. We appreciate your feedback!

10/10 優異

heather

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 7 晚
Guest Services 於 2024年4月18日的回應
Thank you for staying with us. We appreciate your feedback!

10/10 優異

Demi

讚好:整潔度、職員與服務和住宿狀況
This was a nice stay and very close to shopping and site seeing, but without being in the midst of the crowd.
於 2024 年 4 月住了 2 晚
Guest Services 於 2024年4月18日的回應
Dear Demi,Thank you so much for the feedback. We're so happy to know that you enjoyed everything about your visit. Please consider coming back to join us again soon.

10/10 優異

ALEJANDRO

讚好:整潔度、職員與服務和住宿狀況
Buena situación y personal muy amable y servicial. El lugar limpio y con buen mantenimiento.
於 2024 年 3 月住了 4 晚
Guest Services 於 2024年4月13日的回應
We were honored to host you and your family at TownePlace Suites Orlando Theme Parks/Lake Buena Vista, and we're grateful for your lovely review. We'll be sure to share all your kind compliments with our team. It would be great to welcome you back soon!

8/10 不錯

Gina

讚好:整潔度、職員與服務和住宿狀況
Very nice hotel. We enjoyed our night here with our kids. The loved the pool.
於 2024 年 4 月住了 1 晚
Guest Services 於 2024年4月11日的回應
We were honored to host you and your family at TownePlace Suites Orlando Theme Parks/Lake Buena Vista, and we're grateful for your lovely review. We'll be sure to share all your kind compliments with our team. It would be great to welcome you back soon!

6/10 一般

Mary

讚好:整潔度和職員與服務
於 2024 年 4 月住了 3 晚
Guest Services 於 2024年4月11日的回應
Thank you for staying with us. We appreciate your feedback!

10/10 優異

Judith

讚好:整潔度、職員與服務和住宿狀況
Clean Room
於 2024 年 3 月住了 5 晚
Guest Services 於 2024年4月11日的回應
Thank you for staying with us. We appreciate your feedback!

6/10 一般

Kelly

伴侶同遊
讚好:設施服務和住宿狀況
不滿:整潔度和職員與服務
When I checked in at the desk at 7pm my room wasn’t even ready. The receptionist left me at the desk for 20min before another one took over. When I arrived at the room there was a loud buzzing noise in my room that I thought would die down but ended up not so I had to turn the air con off due to the loud noise. there were also dirty dishes in the washer and the sink when I arrived. When the room was cleaned the following day the sheets were never changed. They just re made the bed with the same sheets and the trash was never changed. When I went for check out at 11 the lady at the desk was very combative with me when I tried to explain the loud buzzing noise and even showed her a video of what I was dealing with and just said ok that’s fine. Over all the resort was nice and PART of the staff was curtious. The facility’s around the area were niice to include the gym and the game room Was fun
於 2024 年 4 月住了 3 晚
Guest Services 於 2024年4月6日的回應
Dear valued guest, your feedback t from your recent stay has been helpful to us. It is our top priority to provide an excellent service, and it saddens us greatly that you felt dissatisfied during your visit. What you described is not our usual standards and we will be sure to share your feedback with our team for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

8/10 不錯

Cristina

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice place to stay. Offered shuttle to Sea World. Traffic is horrible.
於 2024 年 4 月住了 2 晚
Guest Services 於 2024年4月6日的回應
Dear valued guest, Thank you for choosing TownePlace Suites Orlando Theme Parks/Lake Buena Vista and for sharing your valuable feedback. We are delighted you enjoyed our ammenities. It would be an honor to welcome you back for an even better stay in the future.

10/10 優異

Linda

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Loved everything, except I was told I couldn't have my puppy by the pool on a leash, where as another patron had their pit bull, and mine was a Pomeranian!
於 2024 年 3 月住了 5 晚
Guest Services 於 2024年4月6日的回應
Dear valued guest, We're proud to receive your excellent rating of TownePlace Suites Orlando Theme Parks/Lake Buena Vista! However, we're glad you enjoyed our lovely property. Thank you for choosing to stay with us and we hope you'll return.

6/10 一般

Hossam

讚好:整潔度和職員與服務
不滿:住宿狀況
Online it says the pool was heated it was not. Besides that, it was a great stay.
於 2024 年 3 月住了 2 晚
Guest Services 於 2024年4月6日的回應
Dear valued guest, your feedback t from your recent stay has been helpful to us. It is our top priority to provide an excellent service, and it saddens us greatly that you felt dissatisfied during your visit. What you described is not our usual standards and we will be sure to share your feedback with our team for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

4/10 欠佳

Sunita

親子同遊
不滿:整潔度和設施服務
The windows were dirty and the rooms when serviced was done halfway. The carpet was sticky below your feet like if it was never deep cleaned for a long while.
於 2024 年 3 月住了 8 晚
Guest Services 於 2024年4月6日的回應
Dear valued guest, your feedback t from your recent stay has been helpful to us. It is our top priority to provide an excellent service, and it saddens us greatly that you felt dissatisfied during your visit. What you described is not our usual standards and we will be sure to share your feedback with our team for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

6/10 一般

GURKAMALPREET

伴侶同遊
讚好:整潔度和職員與服務
we stayed there for 4 nights and our room was only cleaned ones.
於 2024 年 3 月住了 4 晚
Guest Services 於 2024年4月1日的回應
Dear valued guest, The account from your recent stay has been helpful to us. It is our top priority to provide an excellent service, and it saddens us greatly that you felt dissatisfied during your visit. What you described is not our usual standards and we will be sure to share your feedback with our team for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

8/10 不錯

Andrea

家人同遊
讚好:職員與服務、設施服務和住宿狀況
We did one of the family suites (331) because of the amount of kids and it was perfect size. i would recommend some TLC (fix cabinet doors,fix some paint, and minor repairs in the kitchenette) through out the suite because they get used and abused a little more then the standard rooms and noticed things throughout our stay but overall well worth the price and gave my husband and i a space for some quiet after the kids were put to bed. The staff was wonderful and very helpful and the breakfast selection was on point but be sure to get there early its soo good it goes fast! And bonus theres an arcade on site to keep the kids in one location safe and occupied!
於 2024 年 3 月住了 1 晚
Guest Services 於 2024年4月1日的回應
Thank you for your recent stay, and we appreciate you sharing your valuable comments. Please accept our apologies, we will certainly address the issues you raised internally and work with our leadership team to ensure improvements are made. We're grateful for your feedback, and we hope to have another chance to provide a better experience the next time you're in the area.

8/10 不錯

Manish

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Limited dining options nearby.
於 2024 年 3 月住了 3 晚
Guest Services 於 2024年4月1日的回應
Thank you for your recent stay with us.

8/10 不錯

Aaron

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Close and easy to get to the attractions. cold pool -
於 2024 年 3 月住了 4 晚
Guest Services 於 2024年3月31日的回應
Thank you for your recent stay with us.

8/10 不錯

Maria

No
於 2024 年 3 月住了 1 晚
Guest Services 於 2024年3月28日的回應
Thank you for staying with us. We appreciate your feedback!

10/10 優異

Erica

於 2024 年 3 月住了 3 晚
Guest Services 於 2024年4月11日的回應
Thank you for staying with us. We appreciate your feedback!

6/10 一般

Tracee

家人同遊, 親子同遊
讚好:整潔度、設施服務和住宿狀況
Clean property but didn’t give us anything to wash dishes pool towels are not always refilled and breakfast mediocre oh and charging for parking is ridiculous
於 2024 年 3 月住了 2 晚
Guest Services 於 2024年3月16日的回應
Dear Valued Guest, Thank you for being our guest and sharing your feedback, we are sorry you had concerns with the parking fee. Please know that most full-service hotels charge for parking in this market, and we are competitively priced. We hope to have the pleasure of welcoming you back and impressing you further.

10/10 優異

Marco

於 2024 年 3 月住了 2 晚
Guest Services 於 2024年4月1日的回應
Thank you for your recent stay with us.

10/10 優異

Isa

親子同遊
讚好:整潔度、設施服務和住宿狀況
Very nice property. The parking wasn’t included and the stay was already expensive for the two nights. The breakfast was really good.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月11日的回應
Dear Isa,We're proud to receive your excellent rating of TownePlace Suites Orlando Theme Parks/Lake Buena Vista! As you mentioned, we charge a parking fee, and that information is on our website. However, we're glad you enjoyed our lovely property and delicious breakfast. Thank you for choosing to stay with us and we hope you'll return.

10/10 優異

Kaitlyn

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Guest Services 於 2024年3月14日的回應
Thank you so much for staying with us!

8/10 不錯

Fedoua

讚好:整潔度、職員與服務和住宿狀況
Was perfect to enjoy the Buena Vista Lake area
於 2024 年 1 月住了 5 晚
General Manager 於 2024年3月4日的回應
Dear Fedoua,Thank you for choosing to stay with us at TownePlace Suites Orlando Theme Parks/Lake Buena Vista. Our goal is to provide every guest with a wonderful experience, so we're glad you enjoyed your visit. If there was anything we could've done differently to improve your trip, please don't hesitate to reach back out. The pleasure was all ours, and we hope to welcome you back in the future.

6/10 一般

Irlanda

家人同遊
讚好:職員與服務
不滿:住宿狀況
Overall decent place to stay, just $29.00 dollars per night for parking.. It’s too much. I spent 3 nights so I paid $90.00 extra at the final bill
於 2024 年 2 月住了 2 晚
General Manager 於 2024年2月28日的回應
Dear Irlanda,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed your stay overall, we are sorry you had concerns with the parking fee. Please know that most full-service hotels charge for parking in this market, and we are competitively priced. We hope to have the pleasure of welcoming you back and impressing you further.

8/10 不錯

Anthony

於 2024 年 2 月住了 1 晚
Guest Services 於 2024年3月21日的回應
Thank you so much for staying with us!

10/10 優異

Amee

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I like the kitchen area-
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月27日的回應
Dear Amee,Thank you so much for taking the time to share your thoughts with us. Receiving recognition for our well-appointed suites is always appreciated. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 優異

Penny

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was a short stay, but nice.
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月25日的回應
Dear Penny,It warms our hearts to know that you had a nice stay with us, no matter how short it was! Thank you so much for the perfect rating and we cannot wait to see you again in the future.

6/10 一般

Oneivi

家人同遊
讚好:職員與服務
不滿:住宿狀況
The room we got was dirty, shower dirty, kitchen dirty, furniture old and worn. Room walls needed paint, stained all over bathroom walls, limited and small trash cans.
於 2024 年 2 月住了 2 晚
General Manager 於 2024年2月22日的回應
Thank you for your recent stay, and we appreciate you sharing your valuable comments. It's disappointing to hear we were unable to meet your expectations and that you were disappointed with the quality of our accommodations. Please accept our apologies if your room had not been cleaned and prepared to our usual high standards; we will certainly address the issues you raised internally and work with our housekeeping team to ensure improvements are made. We're grateful for your feedback, and we hope to have another chance to provide a better experience the next time you're in the area.

8/10 不錯

Jennie

家人同遊
讚好:整潔度、設施服務和住宿狀況
Young lady who checked me in seemed very flaky. She couldn't find my second reservation so I had to get with Expedia and have them deal with her. . . also I specifically said yes to housekeeping every day of stay but room was only cleaned once. I like extra pillows in the closet and my second room didn't have hair dryer. Bed comfortable. Overall good stay.
於 2024 年 2 月住了 3 晚
General Manager 於 2024年2月22日的回應
Dear Jennie,Thank you for sharing your experience at TownePlace Suites Orlando Theme Parks/Lake Buena Vista. We're glad the bed was comfortable, and you had a good stay overall. We'll address the concerns regarding check-in and housekeeping to ensure a smoother experience in the future. Your feedback is invaluable for our improvement, and we hope to see you again in the future!

2/10 很差

Omar (Miami)

家人同遊
不滿:住宿狀況
Breakfast didn’t care for. My room was not cleaned had to call front desk and ask for clean towels.
於 2024 年 2 月住了 2 晚
General Manager 於 2024年2月22日的回應
Dear Omar,Thank you so much for the feedback. We're sorry to hear about any disappointment in the service you received, as well as the cleanliness of our accommodations. These matters are incredibly important to us, so we will be sure to discuss your comments internally and make improvements where necessary. Please consider giving us another chance soon; we're confident we can impress you.

10/10 優異

Theme

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent hotel , just a little bit too far to be walkable ! 15 minute walk to Starbucks , domino’s, Olive Garden but 45 minute walk to Disney springs ! For Disney springs easy bus ride gets you there ! Other than that hotel and staff are great , even hallways are clean and spacious , definitely worth another visit !
於 2024 年 2 月住了 14 晚
General Manager 於 2024年2月22日的回應
Dear Theme,Thank you for choosing TownePlace Suites Orlando Theme Parks/Lake Buena Vista and for taking the time to share your delightful, five-star review. We are thrilled that you were impressed with everything from our amazing staff and clean, spacious accommodations to our great location. We look forward to welcoming you back on future trips to the Orlando area.

10/10 優異

Yaren L. Peña

讚好:整潔度、職員與服務和住宿狀況
Great
General Manager 於 2024年2月18日的回應
Dear Yaren,We're delighted you enjoyed your stay at TownePlace Suites Orlando Theme Parks/Lake Buena Vista! Please come see us again soon.

6/10 一般

James

讚好:職員與服務
於 2024 年 2 月住了 2 晚
Guest Services 於 2024年3月14日的回應
Thank you so much for staying with us!

10/10 優異

Milena

讚好:整潔度
All good
於 2024 年 2 月住了 3 晚
General Manager 於 2024年2月13日的回應
Dear Milena,Thank you for your review and for giving us a perfect rating! We're delighted you enjoyed your stay, and we hope you return the next time you visit Orlando.

6/10 一般

Xiuping

家人同遊
讚好:整潔度和職員與服務
不滿:住宿狀況
The hotel’s AC & Heater control does not work, it was freezing at night, no onsite manager after working hours, it is similar with AirBnB, not like hotel! We specially want book hotel for the service, but end up same as an airBnB. It was not water front which we mistakenly thought it was water front from the picture. Will be more careful next time when booking.
於 2024 年 1 月住了 7 晚
General Manager 於 2024年2月13日的回應
Dear Xiuping,Thank you for sharing your feedback. We're concerned about the issues you encountered during your stay. Our team is dedicated to ensuring our guests have a comfortable and enjoyable experience, and we will promptly address the temperature control for your room. We appreciate your input and hope to have the opportunity to provide you with a more satisfying visit in the future.

10/10 優異

Zoey

讚好:整潔度、職員與服務和住宿狀況
Clean Friendly staff Free shuttles to Disney world, universal studios, and sea world.
於 2024 年 2 月住了 4 晚
General Manager 於 2024年2月9日的回應
Dear Zoey,From our clean accommodations to our friendly service, we're so happy to know that you enjoyed everything about your visit! Thank you so much for the five-star rating and we hope to see you again soon.

10/10 優異

Roger

讚好:整潔度、職員與服務、設施服務和住宿狀況
Excelente ubicación, el desayuno es de regular calidad, ojalá mejoren los alimentos. Todo lo demás de primera. Voy a regresar pronto.
於 2024 年 2 月住了 5 晚
General Manager 於 2024年2月9日的回應
Dear Roger,Thank you for rating us all the stars we can earn. It makes us thrilled to know that our location and many aspects of your stay made a positive impact. Your feedback will be shared with our team for enhancement purposes. The best compliment is knowing that you wish to return. We look forward to welcoming you back.

10/10 優異

Edmundo

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Excellent hotel, ideal for families, nice pool, decent breakfast, big parking, arcades for kids and teens, very complete Gym, I will return in the future,
於 2024 年 1 月住了 4 晚
General Manager 於 2024年2月9日的回應
Dear Edmundo,A perfect rating is what we aim for, and it appears that we hit the mark for you! Thank you for sharing what aspects of your visit helped facilitate a great stay here at TownePlace Suites Orlando Theme Parks/Lake Buena Vista. Many families choose us for their accommodations, and we hope that you will also continue to choose us for any future trips to the Orlando area. Come back soon!

6/10 一般

Qing

讚好:職員與服務
於 2024 年 2 月住了 1 晚
Guest Services 於 2024年3月14日的回應
Thank you so much for staying with us!

10/10 優異

Jenny

家人同遊
讚好:整潔度、職員與服務和住宿狀況
I thought this property was conveniently located to a lot of the attractions. The hotel itself is very clean with a cool entertainment area for both kids and adults. The gym was awesome and is open 24 hours. The rooms were really nice with a kitchen that had a stove, microwave, fridge and dishwasher. Along with all the things you need to cook and eat with. I would definitely stay here again. The only negative I would say is the cost for parking. I feel like it’s silly to charge your guest for this. Obviously it’s a money maker for them, but totally unneeded for where it’s located.
於 2024 年 2 月住了 2 晚
General Manager 於 2024年2月9日的回應
Dear Jenny,From our clean accommodations to our wonderful amenities, we're so happy to know that you enjoyed nearly everything during your visit! We'll be sure to keep your other feedback in mind for the future. Thank you, and we hope to see you again soon.

4/10 欠佳

KELLY

親子同遊
讚好:設施服務
不滿:職員與服務
We had a 4 night stay and requested at check in for housekeeping each day. Not once did housekeeping come. Requested extra pillows and a blanket and the staff came 3 times with the wrong thing. They did not speak but a few English phrases. I would not stay here again.
於 2024 年 1 月住了 4 晚
General Manager 於 2024年2月6日的回應
Dear Kelly, Thank you for your feedback. We are sorry you did not receive the housekeeping services you requested. Customer service is a top priority at our hotel, and we strive to meet all our guests' needs promptly. We appreciate your comments and will work closely with our housekeeping department to improve our guest services. We hope you will give us a second chance to provide you with the experience you deserve! Maria Riera Front Office Manager

6/10 一般

Jacqueline

家人同遊
讚好:職員與服務和住宿狀況
The Resturant on site didn't have much for food, and they didn't have everything that was listed on the menu and it was very overpriced.
於 2024 年 1 月住了 5 晚
General Manager 於 2024年2月5日的回應
Dear Jacqueline,We appreciate you coming to us with your concerns. Please accept our sincere apologies for meals that weren't up to your expectations. Your comments will be discussed with our dining team to improve the value we offer our guests. Thank you for your input, and we hope to have a chance to make your next visit a better one.

10/10 優異

maria

讚好:整潔度和住宿狀況
於 2023 年 12 月住了 5 晚
Guest Services 於 2024年3月14日的回應
Thank you so much for staying with us!

10/10 優異

Jennifer

於 2024 年 1 月住了 1 晚
Guest Services 於 2024年3月21日的回應
Thank you so much for staying with us!