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環球硬石酒店的評價

4 out of 5
環球硬石酒店
5800 Universal Blvd, Orlando, FL

評價

9.2

卓越

10 分評分，優異；1008 則評價中有 707 則" "
8 分評分，不錯；1008 則評價中有 177 則" "
6 分評分，一般；1008 則評價中有 70 則" "
4 分評分，欠佳；1008 則評價中有 31 則" "
2 分評分，很差；1008 則評價中有 23 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

9.0/10 

設施服務

9.0/10 

住宿狀況

9.0/10 

環保程度

評價

8/10 不錯

Gregory Edward

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved everything about the property. Just wish that the boats arrived a little faster. Pool was a little cloudy. But it was a great stat and will definitely go back.
於 2024 年 4 月住了 3 晚
Hard Rock Hotel at Universal Orlando 於 2024年5月1日的回應
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!

10/10 優異

Kelly

家人同遊, 親子同遊
讚好：整潔度、職員與服務和住宿狀況
Great location, entertainment and food!
於 2024 年 4 月住了 4 晚
Hard Rock Hotel at Universal Orlando 於 2024年5月1日的回應
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!

10/10 優異

jennifer

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Hard Rock Hotel at Universal Orlando 於 2024年5月3日的回應
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!

10/10 優異

Constantine

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stay
於 2024 年 4 月住了 7 晚
Hard Rock Hotel at Universal Orlando 於 2024年5月1日的回應
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!

10/10 優異

Jason

家人同遊, 親子同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place to stay. Cant wait to go back!
於 2024 年 4 月住了 5 晚
Hard Rock Customer Service 於 2024年4月29日的回應
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!

6/10 一般

Jennifer

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Hard Rock Customer Service 於 2024年4月29日的回應
Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We look forward to welcoming you to the Hard Rock Hotel soon!

10/10 優異

Renee Michelle

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location and so close to Universal. Very walkable. The pool staying open till 10 o’clock at night was awesome. The poolside DJs are great. Loved the games especially the 45 min frozen towel thaw game that help solidify friends the rest of the stay.
於 2024 年 4 月住了 5 晚
Hard Rock Customer Service 於 2024年4月22日的回應
Thank you for the stellar five-star rating!

2/10 很差

Irena

不滿：職員與服務
於 2024 年 2 月住了 1 晚
Hard Rock Hotel at Universal Orlando 於 2024年4月24日的回應
Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service, we pride ourselves in providing. I will be reviewing all of your comments with our management team as we are always looking for new and innovative ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.

8/10 不錯

Stephen

伴侶同遊, 多人同遊
讚好：整潔度和設施服務
於 2024 年 4 月住了 6 晚
Hard Rock Customer Service 於 2024年4月16日的回應
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!

8/10 不錯

Darrell Harvey

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Great hotel and easy access to the Universal parks. Rooms are quite small, especially with two teenagers. Corridors at nighttime are a playground for kids and drunken adults. We heard lots of screaming and shouting at 2am most nights. Pool gets busy so don’t expect to find a decent sun lounger after 1pm.
於 2024 年 3 月住了 13 晚
Hard Rock Hotel at Universal Orlando 於 2024年4月15日的回應
Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We look forward to welcoming you to the Hard Rock Hotel soon!

10/10 優異

Marie (Washington)

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful stay, great fun. Lots of things for all the family and the added bonus of proximity to the universal theme parks and express pass.
於 2024 年 4 月住了 7 晚
Hard Rock Hotel at Universal Orlando 於 2024年4月12日的回應
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!

10/10 優異

Martin

讚好：整潔度、職員與服務和住宿狀況
Fantastic hotel can highly recommend, food location staff comfort grounds all superb
於 2024 年 4 月住了 1 晚
Hard Rock Customer Service 於 2024年4月10日的回應
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!

10/10 優異

SUNA

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Hard Rock Customer Service 於 2024年4月8日的回應
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!

10/10 優異

Mihaiela

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Really nice hotel! Clean and great service! Walking distance to Universal always a plus!
於 2024 年 3 月住了 2 晚
Hard Rock Hotel at Universal Orlando 於 2024年4月2日的回應
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!

10/10 優異

Terry

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚
Hard Rock Hotel at Universal Orlando 於 2024年3月30日的回應
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!

10/10 優異

Rahimay

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The grounds and pool are gorgeous and the loaction is very convenient for Universal.
於 2024 年 3 月住了 1 晚
Hard Rock Customer Service 於 2024年3月28日的回應
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!

6/10 一般

Vincent

家人同遊
Dated rooms & bathrooms. Staff was friendly however service at the pool restaurant was slow. Under staffed. We ordered a bottle of Prisoner wine at the Velvet bar after our cocktails. Took 10 minutes. We were also charged an extra drink on our tab which we noticed. It was taken of bill. As Tampa residents, my wife and kids enjoy high end hotel stays once a month regardless of cost. This was not a great experience we would expect This did not justify the cost
於 2024 年 3 月住了 1 晚
Hard Rock Hotel at Universal Orlando 於 2024年3月27日的回應
Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service, we pride ourselves in providing. I will be reviewing all of your comments with our management team as we are always looking for new and innovative ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.

10/10 優異

Kyle

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location, express passes were legit
於 2024 年 3 月住了 1 晚
Hard Rock Hotel at Universal Orlando 於 2024年3月24日的回應
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!

10/10 優異

Winsome Amy

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚
Hard Rock Customer Service 於 2024年3月20日的回應
Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We look forward to welcoming you to the Hard Rock Hotel soon!

10/10 優異

Molly K

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Best hotel is visiting the universal city walk or parks. Room was comfy and quiet. Pool and pool drinks, food was fantastic. Will stay again.
於 2024 年 3 月住了 4 晚
Hard Rock Hotel at Universal Orlando 於 2024年3月24日的回應
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!

10/10 優異

Melvin

伴侶同遊, 商務旅客
於 2024 年 3 月住了 2 晚
Hard Rock Customer Service 於 2024年3月18日的回應
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!

10/10 優異

Cheri

讚好：整潔度和住宿狀況
於 2024 年 3 月住了 1 晚
Hard Rock Customer Service 於 2024年3月13日的回應
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!

4/10 欠佳

Meng-I Ellen

家人同遊, 伴侶同遊
讚好：整潔度
不滿：住宿狀況
Hotel is close to universal parks but still very pricy room despite offering express passes for rides. $7 for 1 water bottle is ridiculous when other hotels offer 2 free water bottles per room. Charging outlets do NOT work beside beds in the room I stayed in - would NOT recommend this hotel to family and friends!
於 2024 年 1 月住了 1 晚
Hard Rock Hotel at Universal Orlando 於 2024年3月11日的回應
Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service, we pride ourselves in providing. If you would like to provide any additional details, please feel free to reach out to us at HardRockCustomerService@LoewsHotels.com.

10/10 優異

marie-helene

於 2024 年 3 月住了 2 晚
Hard Rock Hotel at Universal Orlando 於 2024年3月27日的回應
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!

10/10 優異

Rick

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Total experience of excellence
於 2024 年 3 月住了 2 晚
Hard Rock Hotel Orlando 於 2024年3月7日的回應
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!

8/10 不錯

Inna

讚好：整潔度、職員與服務和住宿狀況
Pleasant stay at convenient hotel. Easy walk to universal. Front desk staff is great.
於 2024 年 3 月住了 3 晚
Hard Rock Hotel Orlando 於 2024年3月7日的回應
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!

10/10 優異

Irina

於 2024 年 3 月住了 2 晚
Hard Rock Hotel at Universal Orlando 於 2024年3月24日的回應
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!

10/10 優異

Piergiorgio

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great service
於 2024 年 2 月住了 1 晚
Hard Rock Customer Service 於 2024年2月26日的回應
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!

8/10 不錯

Brian (Thornton)

於 2024 年 2 月住了 4 晚
Hard Rock Customer Service 於 2024年2月26日的回應
Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We look forward to welcoming you to the Hard Rock Hotel soon!

6/10 一般

YIN

於 2024 年 2 月住了 3 晚
Hard Rock Customer Service 於 2024年2月23日的回應
Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We look forward to welcoming you to the Hard Rock Hotel soon!

10/10 優異

MUHAMMAD

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel!!!
於 2024 年 2 月住了 3 晚
Hard Rock Customer Service 於 2024年2月22日的回應
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!

10/10 優異

AMANDA (FERNTREE GULLY)

家人同遊
讚好：整潔度和設施服務
We received a friendly welcome on arrival and were able to check into our room early. We stayed on Club Lounge level 7 which was definitely worth it for us. We were able to have breakfast, snacks, desserts, drinks and even small meal for dinner on occasions. Coffee was good. We mostly took this back to our room as it was often to busy to sit in there. Happy hour offered a variety of beer and wine options. Our room was spacious and clean and the beds were very comfortable. The club rooms dont offer a pool view however we had a lovely view of the Butterfly Garden and Lake! No balcony. We didn't use our coffee machine as we had coffee and tea options all day in the club lounge. The foyer is huge and has a good vibe with music playing, a gift shop and they offer pink lemonade and lemon water during the day which is refreshing after a day out! Water taxi is convenient when it happens to be there as you are leaving for parks otherwise it seems like a 15 minute wait.The walk is very close to Universal Studios! You will be required to put your belongings through security either boat side or park side to enter the City Walk. Pool is great and we sat on the sandy beach side. You can scan for the bar or food menu and it is brought to you. The pool isnt very deep in any part so beware if you are an adult trying the slide you do hit the bottom. They showed a movie at night which is fun! Plenty of towels available pool side. We loved the location and convenience of the parks!
於 2024 年 2 月住了 5 晚
Hard Rock Hotel at Universal Orlando 於 2024年2月21日的回應
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!

10/10 優異

Tanya

於 2024 年 2 月住了 2 晚
Hard Rock Customer Service 於 2024年3月20日的回應
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!

10/10 優異

Chloe

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great access to parks, very clean and comfortable, staff are all so friendly would stay again in future
於 2024 年 2 月住了 5 晚
Hard Rock Hotel at Universal Orlando 於 2024年2月18日的回應
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!

10/10 優異

Lisa

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Hard Rock Customer Service 於 2024年2月14日的回應
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!

8/10 不錯

Shanna

於 2024 年 2 月住了 2 晚
Hard Rock Customer Service 於 2024年3月20日的回應
Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We look forward to welcoming you to the Hard Rock Hotel soon!

10/10 優異

Kamila

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Had an awesome time.
於 2024 年 2 月住了 1 晚
Hard Rock Customer Service 於 2024年2月12日的回應
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!

10/10 優異

Nicholas R

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very convenient access till CityWalk and the parks
於 2024 年 1 月住了 5 晚
Hard Rock Hotel at Universal Orlando 於 2024年2月11日的回應
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 6 晚
Hard Rock Hotel at Universal Orlando 於 2024年2月4日的回應
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!

4/10 欠佳

Leonidas

家人同遊
不滿：整潔度、設施服務和住宿狀況
Habitaciones viejas. Colchones muy malos. Hotel decuidado y sucio
於 2024 年 2 月住了 2 晚
Hard Rock Hotel at Universal Orlando 於 2024年2月4日的回應
Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service, we pride ourselves in providing. I will be reviewing all of your comments with our management team as we are always looking for new and innovative ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.

8/10 不錯

Phillip

於 2024 年 1 月住了 3 晚
Hard Rock Customer Service 於 2024年3月20日的回應
Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We look forward to welcoming you to the Hard Rock Hotel soon!

8/10 不錯

Sarah

多人同遊
讚好：客房舒適度
不滿：住宿狀況
Rooms need an update
For the price this hotel is on the average side. Focusing on the room, the amenities provided had been used, there were water stains on the wallpaper next to the sink area, chipped skirting boards, the room over all looked outdated and needed a refresh. The restaurants and shops and bars are overpriced but that is to be expected with the type of hotel. The check in and text service was very efficient.
於 2024 年 1 月住了 1 晚
Hard Rock Hotel at Universal Orlando 於 2024年1月30日的回應
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We sincerely apologize for the inconveniences you experienced while staying with us. This is not up to our standards here at Hard Rock. Your comments have been shared with the appropriate departments so that they may be addressed.

10/10 優異

ALICE

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excelente
Incrível!
於 2024 年 1 月住了 1 晚
Hard Rock Customer Service 於 2024年1月26日的回應
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!

10/10 優異

Jing

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Hard Rock Hotel at Universal Orlando 於 2024年1月24日的回應
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!

10/10 優異

Paul

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Hard Rock Hotel at Universal Orlando 於 2024年1月22日的回應
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!

10/10 優異

MANOEL REINALDO MANZANO MARTINS

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
ok
於 2024 年 1 月住了 3 晚
Hard Rock Customer Service 於 2024年1月21日的回應
Thank you for the stellar five-star rating!

10/10 優異

Jorge

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Hard Rock Customer Service 於 2024年1月21日的回應
Thanks for the Rockin’ rating!

6/10 一般

Lynn

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Little dissapointing for a premium hotel.
Standard small size room. Dusting in places but otherwise ok. Had a flat roof with very little other view out the window and workers on the roof first thing in the morning....not a very pleasant way to wake when you open the curtains to some strangers outside looking in. Convient for the parks and the express passes were a bonus.....otherwise not worth the price tag at all.
於 2024 年 1 月住了 1 晚
Hard Rock Hotel at Universal Orlando 於 2024年1月30日的回應
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We sincerely apologize for the inconveniences you experienced while staying with us. This is not up to our standards here at Hard Rock. Your comments have been shared with the appropriate departments so that they may be addressed.

8/10 不錯

Deborah

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Vale cada centavo pelo Fast Pass
De todos os Hard Rock que conheço esse é o mais simples, mas é grande, a piscina ótima, e sem dúvida ter o fast pass para a Universal Studios é sem dúvida um fator a ser considerado neste hotel, apenas 4 minutos andando! Isso é maravilhoso! Voltarei com certeza!
於 2024 年 1 月住了 5 晚
Hard Rock Hotel at Universal Orlando 於 2024年1月16日的回應
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!

10/10 優異

Helen Helemann da

家人同遊
讚好：整潔度、職員與服務和住宿狀況
We loved everything. I just think they shouldnt change for the parking cars
於 2024 年 1 月住了 2 晚
Hard Rock Hotel at Universal Orlando 於 2024年1月12日的回應
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!