Madison Orpheum Theater Hotels

"Cons…Had flowers delivered that never made it to our room. The jacuzzi had rust or some other debris come out of the unit. Pros- Friendly staff, bartender, breakfast was good as was the view to capital. "

"Overall, the hotel is nicely kept up and the availability of coffee and water in the lobby is a great addition. The only drawback, if you have your own car, is you must check in before you are allowed a room key to get into the garage. Upon check out, front desk staff, as a courtesy, should inform/remind guests to hold on to a room key, should the guests decide to leave car in the garage until 1 pm, time limit for parking. "

"Very nice."

"Very nice room with wonderful bedding and morning coffee."

"The gym is only open from 6 AM to 10 PM. That was a bit of a deterrent."

"This hotel is amazing! I would definitely stay here again. The themed experience was hands down the best, plus the rooftop bar was like taking a walk down memory lane!"

"Appreciated the cleanliness of our room, ideal location, top-notch breakfast and friendly staff."

"Unfortunately, my experience at this location did not reflect the standards associated with the Hilton brand. On the first night, I was assigned a room directly next to the elevator, resulting in continuous noise and significant difficulty sleeping. Although the room was changed the following morning, this issue should have been avoided for a multi‑night reservation. On the third day, the hotel Wi‑Fi stopped working entirely. Even after entering my last name and room number, the system repeatedly displayed “invalid guest credentials.” This made it impossible to access the internet when I needed it. Additionally, after a long day, I returned to find that my key card no longer worked, requiring another trip to the front desk to resolve the issue. These repeated operational problems created unnecessary stress and frustration. Most concerning was the consistently unwelcoming and dismissive attitude displayed by certain front desk staff members. As an international guest, I expected professionalism, courtesy, and respect. Instead, I felt unwelcome throughout my stay. This is unacceptable for a hotel representing an international brand and hosting guests from around the world. Iwould like to acknowledge the staff members who did uphold Hilton’s values. Liz and the shuttle driver provided exceptional service and professional. Their service was the highlight of an otherwise disappointing stay. However, the overall experience at the front desk overshadowed these positive interactions."

"Great!"