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桑德曼簽章渥太華機場酒店的評價

3.5 out of 5
桑德曼簽章渥太華機場酒店
250 West Hunt Club Road, Ottawa, ON

評價

8.8

優異

10 分評分，優異；1111 則評價中有 656 則" "
8 分評分，不錯；1111 則評價中有 274 則" "
6 分評分，一般；1111 則評價中有 94 則" "
4 分評分，欠佳；1111 則評價中有 49 則" "
2 分評分，很差；1111 則評價中有 38 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.6/10 

設施服務

9.0/10 

住宿狀況

8.8/10 

環保程度

評價

8/10 不錯

VICTORIA YM

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
入住五晚
酒店整體尚算不錯，酒店5~10分鐘可步行至食肆，有餐廳，快餐及咖啡店，車程5~8分鐘有超市及少量店舖可消磨時間，可惜附近無公共交通，出市區要叫車。酒店房間清潔服務提供有限度服務，要每天向櫃枱職員落指示。
於 2023 年 5 月住了 5 晚
SANDMAN SIGNATURE OTTAWA AIRPORT HOTEL 於 2023年5月24日的回應
Thank you for taking the time to review Sandman Signature YOW. We are glad you were able to enjoy all our hotel has to offer

8/10 不錯

Jonas

讚好：整潔度和住宿狀況
於 2024 年 4 月住了 1 晚
Sandman Signature Ottawa Team 於 2024年5月2日的回應
We appreciate you staying at the Sandman Signature YOW and for leaving a review of our property.

8/10 不錯

Thuy

家人同遊, 親子同遊
讚好：整潔度和設施服務
不滿：職員與服務
The hotel is nice and is located in a very centralized area with lots of restaurant choices and is 4 mins from a Costco which I enjoyed and of course the hotel is close to the airport so a good add. However where I have to complain is the housekeeping of our rooms. I had toilet flushing issues which I reported and was told that a service person would come and they didn't. Following that my room serviced even though I requested for it 2 days in a row. This hotel will not automatically provide housekeeping service, you can replenish amenities or you have to request full house keeping at their front desk. I found this weird and very not efficient. I asked for robes and refills of supplies but never got delivered and each time I needed to call down 2 or 3 times.
於 2024 年 4 月住了 4 晚

10/10 優異

Christopher

讚好：整潔度和住宿狀況
於 2024 年 4 月住了 1 晚
The Sandman Team 於 2024年4月30日的回應
Thank you for choosing our hotel and for taking the time to share your experience with us. We are delighted to hear that you had a pleasant stay.

8/10 不錯

Mr. Peter

讚好：整潔度和住宿狀況
於 2024 年 4 月住了 1 晚
Aj 於 2024年4月29日的回應
Hi,We appreciate your feedback,Thank you for you patronage.Wish you a pleasant day ahead.Regards,Ahmed Javed DOO

10/10 優異

Efe

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
Aj 於 2024年4月29日的回應
Hi,We appreciate your feedback,Thank you for you patronage.Wish you a pleasant day ahead.Regards,Ahmed Javed DOO

8/10 不錯

Raymond

讚好：整潔度和住宿狀況
不滿：職員與服務
於 2024 年 4 月住了 4 晚
Sandman Signature Ottawa Team 於 2024年4月24日的回應
Thank you for taking the time to review Sandman Signature YOW. We are glad you were able to enjoy all our hotel has to offer.

4/10 欠佳

Peter

讚好：整潔度和職員與服務
不滿：住宿狀況
There could be more gym equipment and included breakfast. Road noise was a little loud
於 2024 年 4 月住了 1 晚
Aj 於 2024年4月25日的回應
Thank you for your feedback! We appreciate your suggestions regarding the gym equipment and breakfast options. We'll definitely take them into consideration for future improvements. As for the road noise, we apologize for any inconvenience caused. We'll look into ways to mitigate that issue to ensure a more peaceful stay for our guests. Your input helps us enhance the experience for everyone. We hope to welcome you back soon!

10/10 優異

Jill

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
A comfortable stay on my business trip
於 2024 年 4 月住了 1 晚
Sandman Signature Ottawa Team 於 2024年4月24日的回應
Thank you for taking the time to review Sandman Signature YOW. We are glad you were able to enjoy all our hotel has to offer.

8/10 不錯

Genevieve

家人同遊
讚好：整潔度和職員與服務
Overall, our stay was great. There was a couple of small issues in the first room such as the toilet not flushing, so we requested to move into a new room as we hadn't settled in yet; this request was fulfilled without hesitation and our new room was good. The hotel and room were clean and had an acceptable amount of amenities, towels and blankets. Our only issue was regarding the wifi and how their TV's operate. The signal throughout the hotel was fair, and at best, mediocre in the room. The signal was very temperamental and there are no apps on the TV, so you are expected to use your own accounts, such as Netflix, which is fine, but we were only able to access it via a Google Chromecast, which worked maybe half of the time we attempted. We were there for my son’s soccer tournament, and would have appreciated being able to enjoy a movie during the little downtime we had all weekend, instead of needing to constantly troubleshoot the TV. We ended up just watching a movie from my laptop. The manager at checkout was very kind and showed sympathy towards our experience. We would stay here again, but hopefully they address the wifi issues before we do!
於 2024 年 4 月住了 2 晚
Sandman Signature Ottawa Team 於 2024年4月25日的回應
We appreciate you taking the time to leave a thorough review for Sandman Signature YOW and are delighted to hear that you and your family enjoyed your stay. We sincerely apologies for all the inconvenience you had to face. we will discuss all the issues with the front desk department and work hard on it

8/10 不錯

Anne

讚好：整潔度、職員與服務、設施服務和住宿狀況
.
於 2024 年 4 月住了 1 晚
Sandman Signature Ottawa Team 於 2024年4月17日的回應
Thank you for taking the time to leave such a thorough review of the Sandman Signature YOW.

10/10 優異

Firas (Edmonton)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Only the steakhouse in Hotel very unprofessional
於 2024 年 4 月住了 1 晚
Sandman Signature Ottawa Team 於 2024年4月15日的回應
We appreciate you staying at the Sandman Signature YOW and for leaving a review of our property.we do apologise for the inconvenience you encountered. we would love to welcome you back and make your stay more memorable.

10/10 優異

Jennifer

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The one bedroom suite is perfect with a separate living room and kitchenette. Love the Chop restaurant for late dinner.
於 2024 年 4 月住了 1 晚
Sandman Signature Ottawa Team 於 2024年4月15日的回應
We appreciate you staying at the Sandman Signature YOW and for leaving a review of our property.

10/10 優異

Roy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Comfortable beds and pillows. Very clean and new. Wasnt a big fan of the fancy bathroom sink.
於 2024 年 4 月住了 1 晚
Sandman Signature Ottawa Team 於 2024年4月15日的回應
We appreciate you staying at the Sandman Signature YOW and for leaving a review of our property.

8/10 不錯

Michelle

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient when driving. Lots of parking.
於 2024 年 3 月住了 1 晚
Sandman Signature Ottawa Team 於 2024年4月15日的回應
We appreciate you taking the time to review our property and look forward to the opportunity to have you back

10/10 優異

Anna Marie

商務旅客
讚好：整潔度、職員與服務和住宿狀況
This was a beautiful hotel and the staff was extremely helpful.
於 2024 年 4 月住了 1 晚
Sandman Signature Ottawa Team 於 2024年4月17日的回應
Thank you for taking the time to leave a review of the Sandman Signature YOW.

10/10 優異

Michael

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
very clean
於 2024 年 4 月住了 1 晚
Sandman Signature Ottawa Team 於 2024年4月10日的回應
We appreciate you taking the time to review our property and look forward to the opportunity to have you back

10/10 優異

Christa

於 2024 年 4 月住了 1 晚
Sandman Signature Ottawa Team 於 2024年4月10日的回應
The management of Sandman Signature YOW appreciates you choosing to stay with us and taking the time to leave feedback on your trip

8/10 不錯

Dominique (Gatineau)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
we enjoyed our stay but the chop was closed in the am with no notice for lack of staff... but we took a walk to Cora bed was slanted to the middle but we still got a nice night of sleep and staff was verry nice :)
於 2024 年 4 月住了 1 晚
SAK 於 2024年4月8日的回應
Thank you for your feedback, We do apologize for the inconvenience!

10/10 優異

Allison

於 2024 年 4 月住了 1 晚
Aj 於 2024年4月29日的回應
Hi,We appreciate your feedback,Thank you for you patronage.Wish you a pleasant day ahead.Regards,Ahmed Javed DOO

10/10 優異

Daniel

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 4 月住了 1 晚
Aj 於 2024年4月29日的回應
Hi,We appreciate your feedback,Thank you for you patronage.Wish you a pleasant day ahead.Regards,Ahmed Javed DOO

6/10 一般

Stephanie

家人同遊
讚好：整潔度、職員與服務和設施服務
The room was so hot!!! Even after we turned the heat off, even opened a window and put the AC on. The vent was not working. It was a very uncomfortable evening. Very unfortunate because its very nice and the staff where amazing! Sooo uncomfortable though. Unfortunately we'll never stay again
於 2024 年 4 月住了 1 晚
SAK 於 2024年4月8日的回應
Hello,We apologize for the inconvenience you may have experienced during your stay.

10/10 優異

Jefferson

讚好：職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
SAK 於 2024年4月8日的回應
Thank you for your feedback !

10/10 優異

Sonia

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was perfect
於 2024 年 4 月住了 1 晚
Sandman Signature Ottawa Team 於 2024年4月15日的回應
We appreciate you taking the time to review our property and look forward to the opportunity to have you back

10/10 優異

Daniela

讚好：整潔度、職員與服務和住宿狀況
Convenient location for business travel
於 2024 年 4 月住了 1 晚
Sandman Signature Ottawa Team 於 2024年4月3日的回應
We appreciate you taking the time to review our property and look forward to the opportunity to have you back

10/10 優異

Renz Jerome

於 2024 年 4 月住了 1 晚
Sandman Signature Ottawa Team 於 2024年4月24日的回應
Thank you for taking the time to review Sandman Signature YOW.

6/10 一般

Nicole

讚好：職員與服務
於 2024 年 3 月住了 1 晚
Sandman Signature Ottawa Team 於 2024年4月3日的回應
We appreciate you taking the time to review our property and look forward to the opportunity to have you back

4/10 欠佳

Stephanie

讚好：整潔度
不滿：住宿狀況
於 2024 年 3 月住了 1 晚
Sandman Signature Ottawa Team 於 2024年4月3日的回應
Thank you for your review of Sandman Signature YOW. It is always a great disappointment to hear of a guest that was not satisfied with their stay. we would love to have you back and make your stay more memorable.

10/10 優異

Anna

讚好：整潔度、職員與服務和住宿狀況
Great customer service. Everyone was very helpful. Would definitely stay here again
於 2024 年 3 月住了 1 晚
Sandman Signature Ottawa Team 於 2024年4月1日的回應
We appreciate you taking the time to review Sandman Signature YOW and are delighted to hear that you and your family enjoyed your stay

10/10 優異

Stephanie (St. Regis Falls)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Received an upgrade for being a VIP member. Great hotel. Will stay here again.
於 2024 年 3 月住了 1 晚
SAK 於 2024年4月1日的回應
Thank you for your kind feedback , We look forward to hosting you again!

6/10 一般

Eric

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
不滿：整潔度
Didn't receive any of the VIP benefits. The room wasn't super clean (seemed like it needed a vacuuming and the walls needed to be wiped down). Towels and bedding were all clean and comfortable. Decor is really nice throughout the hotel.
於 2024 年 3 月住了 2 晚
Aj 於 2024年4月1日的回應
Hi,We sincerely apologize for the disappointing experience you encountered during your recent stay at Sandman Signature Ottawa Airport Hotel. It deeply concerns us to learn that you did not receive any of the VIP benefits and that the cleanliness of your room did not meet our usual standards.Your feedback regarding the cleanliness of the room, particularly the need for vacuuming and wiping down of walls, has been duly noted, and we assure you that we will address these issues promptly with our housekeeping team to ensure such lapses are not repeated in the future. We are, however, glad to hear that you found our towels and bedding to be clean and comfortable, and that you appreciated the decor throughout the hotel.Please accept our sincerest apologies for any inconvenience caused during your stay. We genuinely value your feedback as it helps us improve our services for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you rightfully deserve.If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.Warm regards,Ahmed JavedDirector of Operations Sandman Signature Ottawa

10/10 優異

Anna

讚好：整潔度、職員與服務和住宿狀況
Nice, convenient property
於 2024 年 3 月住了 2 晚
Sandman Signature Ottawa Team 於 2024年3月31日的回應
We appreciate you taking the time to review Sandman Signature YOW and are delighted to hear that you and your family enjoyed your stay

10/10 優異

Michael

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great staff and service
於 2024 年 3 月住了 1 晚
Sandman Signature Ottawa Team 於 2024年4月2日的回應
We appreciate you staying at the Sandman Signature YOW and for leaving a review of our property

10/10 優異

Sheri

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to airport.
於 2024 年 3 月住了 1 晚
Sandman Signature Ottawa Team 於 2024年3月31日的回應
We appreciate you taking the time to review our property and look forward to the opportunity to have you back

10/10 優異

Jacqueline

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent location, good value and great customer service.
於 2024 年 3 月住了 1 晚
Sandman Signature Ottawa Team 於 2024年3月30日的回應
Thank you for taking the time to review Sandman Signature YOW. We are glad you were able to enjoy all our hotel has to offer

2/10 很差

Rosario

不滿：住宿狀況
Many cockroaches in the bathroom and bed sheets very itchy. They did nothing about it. They said “we will tell housekeeping”. I took videos and showed them.
於 2024 年 3 月住了 1 晚
GM 於 2024年3月28日的回應
Dear Rosario, thank you for your comment. We had your room immediately inspected by our trusted extermination partner and can confirm that there are no cockroaches. My apologies for the inconvenience you encountered during your stay, we wish we could have had the opportunity to make it more enjoyable.

10/10 優異

Val

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Mer
於 2024 年 3 月住了 1 晚
SAK 於 2024年3月24日的回應
Thank you for your feedback!

10/10 優異

Carrie

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
I’ve stayed there the last 2 years for 14 nights each for business and have never been disappointed. Great staff and convenient location.
於 2024 年 2 月住了 14 晚
Sandman Signature Ottawa Team 於 2024年3月21日的回應
Thank you for taking the time to review Sandman Signature YOW. We are glad you were able to enjoy all our hotel has to offer

10/10 優異

ROBERT (EAST HILLS)

於 2024 年 3 月住了 2 晚
Sandman Signature Ottawa Team 於 2024年4月10日的回應
Thank you for taking the time to leave a review of the Sandman Signature YOW.

10/10 優異

Eiad

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The front desk staff are top notch and very accommodating….(Samir in particular). Will definitely be back.
於 2024 年 3 月住了 3 晚
Management Team 於 2024年3月20日的回應
We are glad to hear that you enjoyed your stay and hope you will continue to stay at the Sandman Signature YOW.

10/10 優異

Ashley

讚好：整潔度、職員與服務和住宿狀況
great stay. great location
於 2024 年 3 月住了 1 晚
Sandman Signature Ottawa Team 於 2024年3月21日的回應
We are happy to hear that all aspects of your stay were enjoyable and we hope the next time you are in Ottawa you will stay with us once again

8/10 不錯

Eric

讚好：整潔度、職員與服務和住宿狀況
Super rapport qualité/prix. C'est certain qu'on y retourne.
於 2024 年 3 月住了 1 晚
The Sandman Team 於 2024年3月19日的回應
We appreciate you taking the time to review our property and look forward to the opportunity to have you back

6/10 一般

Michelle

讚好：整潔度、職員與服務和住宿狀況
The fellow on the desk was friendly facility is quiet
於 2024 年 3 月住了 2 晚
Sandman Signature Ottawa Team 於 2024年3月17日的回應
We are happy to hear that all aspects of your stay were enjoyable and we hope the next time you are in Ottawa you will stay with us once again.

10/10 優異

Michael

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Sandman Signature Ottawa Team 於 2024年3月18日的回應
We appreciate you taking the time to review our property and look forward to the opportunity to have you back.

8/10 不錯

Robert

讚好：整潔度和職員與服務
不滿：設施服務
於 2024 年 3 月住了 1 晚
GM 於 2024年4月8日的回應
Thank you for rating your stay. We would love to know how to earn the perfect rating!

10/10 優異

Michael

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location....been here multilple times!
於 2024 年 3 月住了 1 晚
Sandman Signature Ottawa Team 於 2024年3月17日的回應
We appreciate you taking the time to review our property and look forward to the opportunity to have you back.

10/10 優異

Chris

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beds are always comfortable. Rooms are super clean. Has been a great stay every time. Booked a room already a month from now before I go to Mexico.
於 2024 年 3 月住了 1 晚
Sandman Signature Ottawa Team 於 2024年3月17日的回應
The management of Sandman Signature YOW appreciates you choosing to stay with us and taking the time to leave feedback on your trip.

10/10 優異

Kyle

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 2 晚
SAK 於 2024年4月7日的回應
Thank you for your feedback !

8/10 不錯

Linda

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Upon arrival parking was ample, check in was quick and friendly. Our room was clean, other than a long hair on the comforter. The bathroom was clean but tiny. The gym is small. Lots of restaurants in the immediate area. I would stay there again.
於 2024 年 3 月住了 1 晚
Sandman Signature Ottawa Team 於 2024年3月17日的回應
We are glad you were able to stay with us during your trip to Ottawa. It sounds like we were able to meet all of your expectations and we hope to have you return on your next visit so we can exceed them.

8/10 不錯

Brunet

家人同遊
讚好：整潔度、職員與服務和住宿狀況
N/A
於 2024 年 3 月住了 3 晚
Sandman Signature Ottawa Team 於 2024年3月16日的回應
We appreciate you staying at the Sandman Signature YOW and for leaving a review of our property.