Dear Laura, Many thanks for taking the time to leave us a review following your recent stay with us. We were pleased to hear that you found the apartment ideal and that you enjoyed your stay. We sincerely hope to welcome you back to us on your next visit to Oxford. With Kind Regards, Platinum Pillows Team

Dear Belinda, Many thanks for taking the time to leave us a review following your stay. We are delighted that you enjoyed your time at our Razia Apartments. We sincerely hope to welcome you back on your next visit to Oxford. With Kind Regards, Platinum Pillows Team

Dear Guest, Thank you for taking the time to leave us a review following your stay with us. I know that you have also emailed us directly with the details of the issues that you had whilst staying with us. We will be addressing these with our cleaning and maintenance team. We hope that you can feel assured that these issues were an unhappy exception to our usual high standard of guest experience. With Kind Regards, Platinum Pillows Team

Thank you for taking the time to leave us a review. Feedback is a very important part of our business and helps us to continuously improve. We were pleased to hear you liked the apartment. We were grateful that you contacted us when you discovered that the bed linen from the previous stay had been left behind as well as the bins so that we could rectify that issue and for which we can only apologise. I hope that this did not spoil your stay with us overall and we look forward to welcoming you again soon. With Kind Regards, Customer Services Team, Platinum Pillows

Thank you so much for taking the time to leave a review following your stay with us. We are so pleased to hear that you found the apartment clean and convenient with easy access. We are also thrilled to hear that you would recommend us to others, we dedicate lots of our resources to ensuring the guest experience is a great one, so we are always pleased to hear about it when we get it right! We would love to welcome you again in the future. With Kind Regards, Sarah, Platinum Pillows Apartments Team

Thank you for taking the time to leave us a review. Feedback is a very important part of our business and helps us to continuously improve. We were sorry to hear of the issues you experienced during your stay. I have already made the management team aware of the issue with the sofa you have mentioned. In respect of the mounted up rubbish you have mentioned, we believe this relates to some items in the communal area of the Razia Apartments left by a tenant not connected with Platinum Pillows, we have spoken with the Landlord and hope to resolve this issue shortly, but if you are referring to something else, I would be keen to know so that we can rectify this as soon as possible. We would love to welcome you again in the future and if you do please feel free to contact us and we will resolve any issues whilst you are staying with us. Kind regards, Platinum Pillows Apartments Team

We are very pleased that you had a great stay in the apartment. Thanks so much for the review, we really appreciate the time you have taken to provide us with feedback. We would love to welcome you to stay again with us in the future. kindest regards, Suzi and Alan

Dear Pui Han Eva, Thank you so much for your review. We were delighted you had a great stay at The Capital Penthouse Apartment in Oxford. It was a pleasure to host you and your family and we hope to welcome you back again soon. kindest regards, Suzi and Alan

Thank you so much for taking the time to leave us a review. We were really pleased to hear you found the apartment clean and tidy and would recommend us. We hope to welcome you back to stay with us again soon. kindest regards, Platinum Pillows apartments Team

Thank you so much for taking the time to leave us a review; we really appreciate it. We were really pleased to hear you loved the apartment and found it very clean, secure and with easy access to the city centre. We hope to welcome you back to stay with us again soon. kindest regards, Platinum Pillows apartments Team