行山

帕西菲克格羅夫旅館的評價

2.5 out of 5
帕西菲克格羅夫旅館
581 Pine Ave, Pacific Grove, CA

評價

8.6

優異

10 分評分,優異;1001 則評價中有 503 則" "
8 分評分,不錯;1001 則評價中有 305 則" "
6 分評分,一般;1001 則評價中有 123 則" "
4 分評分,欠佳;1001 則評價中有 43 則" "
2 分評分,很差;1001 則評價中有 27 則" "

9.0/10 

整潔度

8.6/10 

職員與服務

7.8/10 

設施服務

8.2/10 

住宿狀況

8.4/10 

環保程度

評價

4/10 欠佳

Yanxia

伴侶同遊
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
空间太小设施老旧,窗户和窗框有5毫米的间隙,冷风吹进房间让人无法入睡……
於 2022 年 4 月住了 1 晚
PD 於 2022年4月16日的回應
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, PACIFIC GROVE INN The Guest Experience Team

8/10 不錯

Mao (Shanghai)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
很有味道的老房子!
一栋保存得很好的好房子。虽然价格稍微贵了点,房间在美国也算是小的,但布置相当有心,细节处理得很好。非常英式的家居感觉。早餐也很棒。地理位置也不错,去海边很方便。

8/10 不錯

Ji (上海)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
海岸边的宁静
历史久远的格罗夫小镇中心。老建筑,风格尤存,离海岸近,免费停车。值得推荐。

10/10 優異

首尔 (首尔)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
仿佛回到了100年前
这家酒店是1904年盖的,至今完好。是的,完好无缺。蒙特雷本身就是风景好的一塌糊涂的小镇了,所以住在这样一个酒店里本身就不是在追求景色,而是去体验过去这许多年来到此地的客人住在这种古香古色的屋子里的那种年代感。我觉得这个价格太值了。前台有一位年长的老先生,非常有情调非常细致的介绍这家只有16间客房的酒店的全部细节给你听,还告诉你明天早餐菜单是什么,就像借宿亲戚家的感觉一样,可惜只住了一晚,不然真的很想坐下来和他好好聊聊这个小镇的故事。毕竟,一号公路上,这里可以说是最美的落脚点。

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
不错,喜欢这个酒店
很干净,住的也舒服。

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
很好,非常喜欢
很不错,客人很喜欢。

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

GLEN

伴侶同遊
Location was in walking distance to many nice restaurants.
於 2024 年 5 月住了 2 晚
Pacific Grove Inn. 於 2024年5月21日的回應
Thank you for taking the time to share a wonderful review! We're glad to hear that you enjoyed your experience with us.Providing excellent service and ensuring our guests have a memorable stay is always our top priority.We truly appreciate your kind words.We hope to have the pleasure of welcoming you back again soon.

10/10 優異

MINGXIANG (AZUSA)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
safe and clear.
於 2024 年 5 月住了 1 晚
pacific grove inn 於 2024年5月13日的回應
Thank you for taking the time to share a wonderful review! We're glad to hear that you enjoyed your experience with us.Providing excellent service and ensuring our guests have a memorable stay is always our top priority.We truly appreciate your kind words.We hope to have the pleasure of welcoming you back again soon.

4/10 欠佳

Sean

伴侶同遊
不滿:職員與服務和住宿狀況
Small,stairs
於 2024 年 5 月住了 1 晚
pacific grove inn 於 2024年5月13日的回應
Thank you for taking the time to share a wonderful review! We're glad to hear that you enjoyed your experience with us.Providing excellent service and ensuring our guests have a memorable stay is always our top priority.We truly appreciate your kind words.We hope to have the pleasure of welcoming you back again soon.

10/10 優異

Eric

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great
於 2024 年 5 月住了 2 晚
pacific grove inn 於 2024年5月13日的回應
Thank you for taking the time to share a wonderful review! We're glad to hear that you enjoyed your experience with us.Providing excellent service and ensuring our guests have a memorable stay is always our top priority.We truly appreciate your kind words.We hope to have the pleasure of welcoming you back again soon.

6/10 一般

Micki

讚好:整潔度和住宿狀況
於 2024 年 5 月住了 1 晚
Pacific grove inn 於 2024年5月9日的回應
Thank you for taking the time to leave a wonderful review! We're glad to hear that you enjoyed your experience with us.Providing excellent service and ensuring our guests have a memorable stay is always our top priority.We truly appreciate your kind words.We hope to have the pleasure of welcoming you back again soon.

6/10 一般

Chester

家人同遊
讚好:整潔度
We couldn't figure out how to light the fireplace. They need to have shades to block out the streetlight. The wallpaper was peeling off the walls in the bathroom. As much as they charge for the room (per night) get a Sleep number bed with a pillow top mattress.
於 2024 年 4 月住了 2 晚
Pacific Grove Inn 於 2024年5月2日的回應
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Firstly, we do not advertise fireplace because our property is 100 years old and historic, so the fireplace might work or might not work. But to control the fireplace there is thermostat mounted on the wall. If you might've called us then we would've helped you for sure. We also have portable heater and an extra blanket available in the closet or guest. We do have adjustable curtains for windows, but we will surely take a note on the wallpaper that is peeling off the walls in the bathroom.We value your input and hope to have the opportunity to better serve you in the future.

8/10 不錯

Susan

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Pacific Grove Inn 於 2024年5月1日的回應
Thank you for taking the time to leave a wonderful review! We're glad to hear that you enjoyed your experience with us.Providing excellent service and ensuring our guests have a memorable stay is always our top priority.We truly appreciate your kind words.We hope to have the pleasure of welcoming you back again soon.

8/10 不錯

Xuli

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Good price and good experience
於 2024 年 4 月住了 3 晚
Pacific grove inn 於 2024年4月23日的回應
Thank you for sharing your experience! We're glad to hear that you enjoyed your experience with us.We truly appreciate your kind words.We hope to have the pleasure of welcoming you back again soon.

10/10 優異

Reymo

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I stayed for two nights. No issues.
於 2024 年 4 月住了 2 晚
Pacific Grove Inn 於 2024年4月21日的回應
Thank you for taking the time to leave a wonderful review! We're glad to hear that you enjoyed your experience with us.Providing excellent service and ensuring our guests have a memorable stay is always our top priority.We truly appreciate your kind words.We hope to have the pleasure of welcoming you back again soon.

8/10 不錯

Elizabth

讚好:整潔度和職員與服務
It was cute
於 2024 年 3 月住了 2 晚
Pacific Grove inn 於 2024年3月18日的回應
Thank you for sharing your feedback regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing. We hope your next visit will be even better.

8/10 不錯

Ann

於 2024 年 3 月住了 1 晚
Pacific Grove Inn 於 2024年4月5日的回應
Thank you for sharing your feedback regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing. We hope your next visit will be even better.

8/10 不錯

Amanda

讚好:整潔度、職員與服務和住宿狀況
It's a nice place
於 2024 年 3 月住了 1 晚
Pacific Grove Inn 於 2024年3月10日的回應
Thank you for sharing your feedback regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing. We hope your next visit will be even better.

6/10 一般

Alison

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Pacific Grove Inn. 於 2024年3月7日的回應
Thank you for sharing your feedback regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing. We hope your next visit will be even better.

6/10 一般

Donald

不滿:住宿狀況
於 2024 年 2 月住了 1 晚
Pacific Grove Inn 於 2024年3月6日的回應
Thank you for sharing your feedback regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing. We hope your next visit will be even better.

4/10 欠佳

Lisa

家人同遊
讚好:整潔度
不滿:職員與服務、設施服務和住宿狀況
There is no customer service or help on site. My husband & son stayed a Friday/Saturday night bc they were doing SCUBA certification. It was clean & basic but what should’ve been a breakfast room is empty. Bedrooms feel old & tired. They arrived around 9:00 and got a text code for entry and were told to be quiet going in so as not to disturb other guests - after a long dangerous drive in heavy rain. I’d say this hotel meets the “there’s a bed and you’re close to Monterey” box to check but not a stitch more.
於 2024 年 3 月住了 2 晚
Pacific Grove inn 於 2024年3月5日的回應
We appreciate you taking the time to share your experience, and we apologize for any inconvenience you encountered during your stay.Well,our property is indeed a historic building, and while we aim to preserve its character, we understand that some guests may prefer more modern accommodations.We strive to provide clear and timely communication to ensure a smooth check-in process.Regarding breakfast, we apologize for any confusion. While we don't offer breakfast at our property, we do our best to ensure guests are aware of nearby dining options.Thank you for choosing to stay with us, and we hope to have the opportunity to exceed your expectations in the future.

8/10 不錯

Stephen

讚好:整潔度和住宿狀況
Bathroom needs attention. Difficult to use shampoo dispenser. Shower head needs to be updated and needs to be functional. Blinds in bathroom need to be replaced.
於 2024 年 2 月住了 1 晚
Pacific Grove inn 於 2024年2月29日的回應
We apologize for the inconvenience you experienced with the shampoo dispenser, shower head.Your feedback is invaluable, and we appreciate your understanding.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing. We hope your next visit will be even better.

10/10 優異

Christian

讚好:設施服務
It's affordable and comfortable.
於 2024 年 2 月住了 1 晚
Pacific Grove inn 於 2024年2月26日的回應
Thank you for sharing your feedback regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing. We hope your next visit will be even better.

10/10 優異

Brenda

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The coffee machine in the tiny kitchenette was the best part always available and ready to drink! The half &half chillin in the refrigerator… maybe adding other type sugar substitute would be awesome!
於 2024 年 2 月住了 2 晚
Pacific Grove inn 於 2024年2月26日的回應
"Thank you for your wonderful review! We're thrilled to hear that you liked our coffee machine.We appreciate your feedback and look forward to hosting you again soon!"

8/10 不錯

Amy

讚好:整潔度
於 2024 年 2 月住了 1 晚
Pacific Grove inn 於 2024年2月26日的回應
Thank you for sharing your feedback regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing. We hope your next visit will be even better.

10/10 優異

Mark

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great place
Great stay, overall quiet area. Fantastic walking distance from beach view.
於 2024 年 2 月住了 2 晚
Pacific Grove Inn 於 2024年2月23日的回應
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay and found our location to be fantastic for exploring the beach area. We hope to welcome you back for another great stay soon!

10/10 優異

Joyce

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Quiet and peaceful with charming rooms. The Victorian decor is a little past its prime, but it’s comfortable, and clean, a real bargain. Some rooms even have functioning fireplaces. And there is a room with dishes and a refrigerator/microwave downstairs for eating in. We’ve been here more than once, this last time for a week.its only a few blocks from the businesses on lighthouse, an easy walk.
於 2024 年 2 月住了 6 晚
Pacific Grove Inn 於 2024年2月23日的回應
Thank you for your thoughtful review! We're delighted to hear that you enjoyed your stay with us and found our rooms charming and comfortable. We appreciate your feedback about the Victorian decor.It's wonderful to hear that you found our amenities, like the functioning fireplaces and the kitchenette area, to be convenient during your week-long stay. We're glad to have you as a repeat guest and look forward to welcoming you back for another enjoyable visit soon!

10/10 優異

Jennifer

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful place.
pacific grove inn 於 2024年2月18日的回應
Thank you for sharing your feedback regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing. We hope your next visit will be even better.

10/10 優異

Maria

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Charming hotel
Nice old house with charming rooms, very well located, close to restaurants and shops. Comfortable, warm and gives a lot of independence to enter and exit with a key. Excellent experience.
於 2024 年 2 月住了 2 晚
Pacific Grove Inn. 於 2024年2月15日的回應
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay in our charming old house.We're delighted that you found the location convenient and enjoyed our place.We hope to welcome you back again soon for another excellent experience.

10/10 優異

Alexander

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Pacific Grove Inn. 於 2024年2月15日的回應
Thank you for sharing your feedback regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing. We hope your next visit will be even better.

10/10 優異

Nicole

Easy to follow instructions
於 2024 年 2 月住了 1 晚
Pacific Grove Inn. 於 2024年2月13日的回應
Thank you for sharing your feedback regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.

10/10 優異

Sherry

讚好:整潔度和住宿狀況
於 2024 年 2 月住了 2 晚
PACIFIC GROVE INN 於 2024年2月10日的回應
Thank you for sharing your feedback regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing. We hope your next visit will be even better.

6/10 一般

Jennifer

讚好:整潔度
Old Victorian
Cute place but really noisy
於 2024 年 1 月住了 2 晚
Pacific Grove Inn 於 2024年1月29日的回應
We're delighted to hear that you found our place cute and appreciate your choice to stay with us.we provide a serene environment for our guests and is important to us, we apologize for any inconvenience caused.If your travels bring you back to the area, we would love the opportunity to host you again and provide you with a more peaceful stay.Thank you for choosing our place.

10/10 優異

Sheena

於 2024 年 1 月住了 1 晚
Pacific Grove Inn 於 2024年1月27日的回應
Thank you for sharing your feedback regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing. We hope your next visit will be even better.

10/10 優異

Sheena

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
The bed was soft! It is within walking distance of the aquarium! Just down the hill is a good tea and coffee spot. Highly recommended. The parking is very tight! So worth the stay
於 2024 年 1 月住了 1 晚
pacific grove inn 於 2024年1月21日的回應
Thank you so much for choosing to stay with us and for taking the time to share your wonderful feedback!Your satisfaction is our utmost priority, and we are delighted to know that we could meet your expectations during your stay. It's guests like you that make our efforts truly rewarding. We appreciate your kind words and positive sentiments.We look forward to the pleasure of hosting you again in the future. If there's anything specific you enjoyed and would like to highlight or any suggestions you may have, feel free to share. Your insights are invaluable to us.

10/10 優異

Karen

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
great stay!
I loved it here! Its historic, beautiful, and comfortable. I felt like i was staying in someones home. Checkin was easy and the daily service was awesome. I will definitely stay again!
於 2024 年 1 月住了 3 晚
Pacific Grove Inn. 於 2024年1月17日的回應
Thank you for your heartwarming review!It's wonderful to know that you felt at home during your stay.Our team takes great pride in providing easy check-ins and excellent daily service, and your kind words are truly appreciated. We look foreword you to welcome you back for another delightful experience.

10/10 優異

Brandy

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Quaint and cute on a budget.
Quaint and cute on a budget this is it. Very affordable, very comfy, kinda homie. And just Nice. Absolutely loved it for the adorable rooms. It was a little cold but the heater and fire place worked well. Can't wait to visit again and stay longer
於 2024 年 1 月住了 1 晚
Pacific Grove Inn 於 2024年1月15日的回應
We're absolutely thrilled to receive your wonderful review! Thank you for taking the time to share your experience with us.We're delighted to hear that you found our place quaint and cute, especially considering the budget-friendly nature.We're pleased that the heater and fireplace kept you cozy despite the chilly weather.We can't wait to welcome you back for a longer stay on your next visit.

6/10 一般

John

讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
Very Self-Service
Adorable house with Victorian charm, fireplace and very comfortable bed. Bathroom had issues with water faucets, shower and soap dispensers. Parking lot was VERY hard to get in and out of tiny spaces without bumping other cars. Very strange not having any sort of host or reception. Felt more like a youth hostel with a shared fridge and microwave.
於 2024 年 1 月住了 2 晚
Pacific Grove Inn. 於 2024年1月15日的回應
Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your feedback and are delighted to hear that you found our house adorable with Victorian charm, a cozy fireplace, and a comfortable bed.We apologize for any inconvenience you experienced with the water faucets, shower, and soap dispensers in the bathroom. Your observations have been noted, and we will address these issues promptly.Regarding the parking situation, we understand your concerns about the tight space, We're pleased to inform you that we have ample parking available on-site, and to provide you with more options, there is also free parking on Forest Avenue.As for the absence of a traditional front desk, we are excited to share that we are implementing a modern touch less check-in system. This new method aims to provide more privacy for our guests while streamlining the check-in process.We appreciate your understanding and patience, and we look forward to welcoming you back for an even more enjoyable stay.

10/10 優異

Beatriz (Pacoima)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
You can’t expect luxury for the price. It is a nice property, well kept. So clean. Close to a bunch of reataurants. Quiet, nice area in front of the police station. Close to a beautigul beach and park. Did not hace contact with any staff but check in is contact less and they clean your room. It was good
於 2023 年 12 月住了 2 晚
Pacific Grove Inn 於 2024年1月7日的回應
Thank you for sharing your thoughts about your recent stay with us! We appreciate your honest feedback and are pleased to hear that you found our property to be well-kept and clean. We take pride in providing a comfortable and quiet environment for our guests.It's great to know that you enjoyed the convenience of our location, close to restaurants, the police station, and a beautiful beach and park.We're glad the contactless check-in process and room cleanliness met your expectations.If you ever return to the area, we would be honored to host you again.

4/10 欠佳

Justin

於 2023 年 12 月住了 2 晚
Pacific Grove inn 於 2024年1月6日的回應
Thank you for sharing your feedback regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing. We hope your next visit will be even better.

4/10 欠佳

Emilia

讚好:整潔度
不滿:職員與服務和設施服務
Checkin is very impersonal and over the phone (I’m assuming it’s outsourced overseas). Place is okay. Has bare basic amenities. Wifi didn’t work and the tech support number was no help. Not impressed. Basically just another soulless, streamlined lodging cash cow. Might as well have just stayed at a motel.
於 2023 年 12 月住了 1 晚
Pacific Grove Inn 於 2023年12月31日的回應
Thank you for sharing your feedback with us. We appreciate your insights. We're currently implementing modern methods to enhance the check-in experience and make it more personal for our guests.We apologize for any inconvenience you faced with the WiFi. It was an unexpected issue, and we resolved the issue instantly. Your comments are valuable, and we'll use them to improve our services.

4/10 欠佳

Timothy

不滿:職員與服務、住宿狀況和客房舒適度
Dissatisfied, disappointed, poorly maintained
於 2023 年 12 月住了 3 晚
Pacific Grove Inn 於 2023年12月29日的回應
We sincerely apologize that your experience did not meet your expectations, and we appreciate your honest feedback. We take your comments seriously and will use them to address areas of improvement promptly. We value your input and hope to have the opportunity to regain your trust in the future.

10/10 優異

Michelle

於 2023 年 12 月住了 1 晚
Pacific Grove Inn. 於 2024年1月15日的回應
We are overjoyed to express our gratitude for your fantastic 5-star review! Thank you for taking the time to share your positive experience with us.Your glowing feedback means the world to us, and we are thrilled to know that your stay at Pacific Grove Inn met or exceeded your expectations.We look forward to welcoming you back for another outstanding stay!

10/10 優異

Colette

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Pacific Grove
It is our 3rd or 4th stay at the Pacific Grove Inn. Good value, centrally located , walkable to restaurants, comfortable bed
於 2023 年 12 月住了 1 晚
Pacific Grove Inn 於 2023年12月18日的回應
Thank you so much for your continued loyalty! We truly appreciate you choosing Pacific Grove Inn for your 3rd or 4th stay. It's wonderful to hear that you find value in our accommodations, enjoy the central location, and appreciate the comfort of our beds.We look forward to welcoming you back for many more enjoyable stays in the future.

10/10 優異

Eva

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean and comfort
於 2023 年 12 月住了 2 晚
Pacific Grove Inn 於 2023年12月18日的回應
Thank you for taking the time to share your feedback! We're delighted to hear that you found our property clean and comfortable.Should your travels bring you back to the area, we would be honored to host you again.

10/10 優異

Jay

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
We found, reserved, paid for, and checked in all at midnight. The room was large, clean, and comfortable. Such a nice property and we even had a view of Monterey Bay from our window! This was a great value but I suspect the price increases substantially during peak season.
於 2023 年 12 月住了 1 晚
Pacific Grove Inn 於 2023年12月18日的回應
Thank you for your wonderful review! We're thrilled to hear that you had a seamless experience from finding, reserving, and checking in, especially during the midnight hours. It's fantastic that you enjoyed the spacious, clean, and comfortable room, along with the view of Monterey Bay from your window.We appreciate your recognition of the value we strive to provide. While prices may vary during peak seasons, we always aim to offer a great experience at a fair rate.Should your travels bring you back to the area, whether during peak or off-peak times, we'd be delighted to welcome you again.

2/10 很差

Deja

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
This used to be a charming B&B. With that charm you can overlook aging facilities. Now, there were no employees onsite - no greeting, no check in, no locals familiar with the area, no interaction at all. It was a self-check in process, similar to what I've experienced at AirBnBs. But without the charm of inn-keepers, it is harder to overlook the aging facilities - peeling wall paper, funky plumbing, thin walls and creaking buildings etc. In addition, the only way to heat the room was via the fireplace. That meant that as the temperature fluctuated through the night, the fireplace would turn itself on and off. When it was turning on, it would click for ~30 seconds - at 2am! So, ultimately, my husband and I won't return. If you are looking for a charming and romantic B&B, there are many in Pacific Grove to choose from, but don't choose this one. If you are looking for an inexpensive place to stay with the ease of self-check in and a good location, this place would suffice.
於 2023 年 12 月住了 2 晚
Pacific Grove Inn 於 2023年12月18日的回應
Thank you for sharing your feedback with us. We appreciate your past visits to our charming B&B and value your perspective on the recent changes.Our move to a self-check-in process is intended to provide a modern and convenient experience, prioritizing guest privacy. We understand that this may differ from the traditional charm of in-person interactions.Regarding the facilities, we apologize for any inconvenience caused by aging aspects. Regarding the fireplace, we regret any inconvenience caused. We make it clear on all platforms that our fireplaces are historical features and may not function consistently. We appreciate your understanding.We do provide portable heaters in all rooms, and we apologize if this information wasn't communicated effectively.We appreciate your acknowledgment of our competitive rates.We regret that your recent experience did not meet your expectations. Your insights are invaluable, and we hope you might reconsider in the future, giving us another opportunity to provide an improved and delightful stay.

6/10 一般

Theresa

於 2023 年 9 月住了 1 晚
Pacific Grove inn 於 2023年12月18日的回應
Thank you for taking the time to share your feedback with us. We appreciate your honesty and value your input.We would love the opportunity to welcome you back in the future and provide an even better experience. Please feel free to reach out if there's anything specific you'd like to discuss or if there are particular areas you believe that we can focus on for improvement.Thank you once again for your constructive feedback.

8/10 不錯

Lydia

讚好:整潔度、職員與服務和設施服務
Everything I needed for an overnight stay. Conveniently located within walking and driving distance of a variety of dining, shopping, and tourist areas.
於 2023 年 12 月住了 1 晚
Pacific Grove Inn 於 2023年12月6日的回應
Thank you for sharing your feedback regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing. We hope your next visit will be even better.Sincerely,The Guest Experience Team.